PureCloud for Banking
Make every interaction count
Contact center solutions for the financial services industry
With the advent of mobile banking, switching banks has become easier than ever before.
In a world where customer service expectations are changing at lightning speed, PureCloud gives us a serious competitive advantage.—Ian Roberts, Operations Leader, Quicken Inc.
Today’s consumers demand highly personalized experience
- Let customers communicate using their preferred channel—phone, chat, email and more
- Match each customer with the best possible agent across every channel
- Conduct proactive outbound calling campaigns for fraud alerts, low balance notifications, community events and marketing campaigns
- Optimize your workforce with quality monitoring and agent scheduling
- Measure and improve performance with monitoring apps and reporting dashboards