Industry Stories
Contact center tools custom-fit for your industry
It’s time to transform the way you serve your customers. Today’s end users want quick and personalized customer service across multiple channels—phone, email, chat, social media. Whether you’re serving patients or policyholders, citizens or consumers, you need a comprehensive and fully integrated call center and communications solution.
PureCloud by Genesys is a cloud-based all-in-one application that can help you accelerate business processes, boost performance, and enable an omnichannel strategy. Read more about how PureCloud solves problems for all kinds of industries, and why your employees, admins and sales teams will love using it.
The Simple Life with PureCloud
In a world where customer service expectations are changing at lightning speed, PureCloud gives us a serious competitive advantage.—Ian Roberts, Operations Leader, Quicken Inc.
Everything you need, in one place
- Realtime and historic performance reporting and analytics
- Built in social channel management
- Outbound dialer tools
- Integrations galore
- Internal communications and collaboration tools
- Automated omnichannel routing
- Workforce optimization capabilities
- Simple, flexible subscription terms