Meet Ben

His small business runs on relationships, and everyone in his company deals with customers.

Ben’s doesn’t want to miss out on any chance to interact with his customers and prospects.

Ben wants chat, phone calls, email – even social media – all together in one system with tools to make it easy for his business to thrive.

meet ben the customer

Ben wants to keep his customers happy.

Connect: Join in every conversation

All-in-one solution for calls, chat, email and more icons

All-in-one solution for calls, chat, email and more

Customers want to engage with you in a variety of ways.

  • Text appointment reminders
  • Email coupons and event notifications
  • Phone call for more complex questions
  • Social for updates or specific requests

No problem! An all-in-one app makes it easy for you to join the conversation no matter how your customers want to interact.

No phone required

Whether your employees are road warriors, in the office or remote, they can answer every call – no phone required. Just use a laptop, headset, or cellphone. (Desk phones work, too, if that makes you happy.)

no phone required icons

Manage: Simple to use and built to scale

Simple setup and management that grows with your company icon

Simple setup and management that grows with your company

Get up and started in minutes.

  • Add people one at a time or by uploading a spreadsheet
  • Want more features? Just say so and you can enable workforce management, outbound dialing, and more
  • Pay only for what you use monthly

Collaboration tools that boost productivity

Productivity soars with a single intuitive app that includes chat, screen sharing, on-demand video chat, file sharing and more! Voicemail, faxes, and notifications are all centralized and simplified, too.

Because engaging your customers can take team effort.

Collaboration tools that boost productivity icons

Understand: Big tools for your small business

Integrate easily to SalesforceTM or other CRM tools icon

Integrate easily to SalesforceTM or other CRM tools

Do you already use Salesforce, Zendesk, or another customer relationship app? Great! Our system makes any CRM work better.

Don’t have a CRM? That’s OK, PureCloud gives you a functional customer list to build on.

Tracks everything so you can see the whole story

Association technologies make it simple to pull even new channels together with existing customers. So when that call comes in with a new phone number, you know instantly that it’s from a company you already work with.

Tracks everything so you can see the whole story icon

Customer Expectations of Customer Service

2015 Global Consumer Pulse Research Study, Accenture

Customer Expectations of Customer Service bars graph

Leap Several Steps

Go from just a phone to an all-in-one customer engagement solution!

  •  Record your calls
  •  Email support requests
  •  Chat, social media support, video chat, screen-sharing
  •  Associate customer issues across any channel
  •  Built-in internal collaboration
  •  Simple call routing
  •  Browser-based tools that are simple to use
  •  Work from anywhere, anytime
  •  Control your own roles and permissions
  •  Easy pay-as-you-go subscription

Get Started with PureCloud

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