2017 Gartner Magic Quadrant for Contact Center as a Service, North America

Companies of all sizes are turning to contact center as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS or cloud contact center solutions combine unmatched contact center capabilities with unlimited scalability and fast deployment. All these benefits are delivered as a monthly subscription service.

Genesys is proud to be named a leader in the 2017 Gartner Magic Quadrant Leader for Contact Center as a Service, three years in a row.

Gartner MQ Image

Read this report now to learn:

  • Drivers of increasing demand for CCaaS
  • Key considerations when comparing cloud contact center solution providers
  • How Gartner positions the 10 top cloud contact center vendors in each of the four quadrants –Leaders, Challengers, Visionaries and Niche players

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**This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.