Microsoft and PureCloud Integrations
Combine PureCloud with your Microsoft ecosystem
PureCloud easily integrates with Microsoft for a robust all-in-one contact center and unified communications solution. With tools for customer engagement, employee engagement and business optimization, PureCloud combined with Microsoft creates a strong foundation to deliver optimal customer service.
Simplify customer experience by utilizing data from your Microsoft systems
Seamlessly integrate your Microsoft Dynamics CRM (customer relationship management) with PureCloud. Pull from your CRM database into your interactive voice response (IVR) system. Retrieve information about accounts, cases or contacts and use use this information for self-service menus, dynamic routing and more.
Microsoft SQL database
Connect PureCloud into your Microsoft SQL environment and benefit from bi-directional synchronization of data. Push and pull information into native screen pops or scripts providing rich customer context for your agents.
A unified interface for seamless use
Cut out manual drudgery and synchronize your systems for simplified user management. Connecting PureCloud via LDAP (Lightweight Directory Access Protocol) to your premise or cloud Active Directory synchronizes your system users and makes access easy with single sign-on.
PureCloud Data with Power BI
Get advanced visibility into contact center performance. Pull PureCloud analytics into your Power BI services for powerful insight into your contact center performance data. This integration is available via a 3rd-party partner.
PureCloud for Office 365
Bring agents and business users together for powerful knowledge assistance
PureCloud equips your organization with powerful communications and collaboration tools that aid in organizational connectivity and efficiency.
Skype for Business
Make it easy for agents and business users to collaborate between Skype and PureCloud, from a single desktop interface. This feature is currently in development, and coming soon! For more information, contact our Sales Team.
PureCloud for Dynamics 365
Simply the agent desktop by taking advantage of the embedded PureCloud client. It runs directly in Microsoft Dynamics and cuts down on context switching, saving your agents valuable time. This integration is currently in development via a 3rd-party partner, and coming soon!
Enjoy numerous benefits today and endless possibilities for tomorrow
Ecosystem of open APIs
Combine the power of Microsoft APIs with the openness of PureCloud APIs for limitless innovation. Connect platforms to create dashboards and tools unique to your business needs. Build solutions that build a better customer experience.