How we win, together

Our Technology Partners are the key to creating a true platform ecosystem that enables customers to access a greater variety of contact center solution applications and functionality outside of the core PureCloud capabilities.

Technology Partners develop applications, services and hardware solutions that integrate directly into the PureCloud platform creating new functionality and value for our joint customers. These solutions can be provided in a customized-per-customer model or leverage our growing AppFoundry solutions marketplace to make them available to our global customer base.

With a combination of PureCloud and eMite, together we've got a world-leading solution to deliver real-time wall boards, dashboards and analytics to customers.—Darren Geros, Senior Vice President, eMite

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Partner benefits summary

Benefits are how we reinvest in partners based on their investment and performance with PureCloud. As you grow within the PureCloud Technology Program, you’re provided additional benefits and enablement opportunities, so that your business also grows.

Business benefits

  •  Referral fee (ACV)
  •  Revenue share (ACV)
  •  Partner Portal access
  •  Internal-use systems
  •  Contacting/billing rights
  •  and more

Marketing benefits & enablement

  •  Marketplace promotion
  •  Marketing Development Funds (MDF)
  •  Case studies and guest blogging
  •  Event sponsorship/speaking opportunities
  •  Co-branded content
  •  and more

Sales benefits & enablement

  •  Access to and promotion of your solution to the global Genesys field and partner sales teams
  •  and more

Services benefits & enablement

  •  Access to APIs and SDKs
  •  Developer education and training
  •  AppFoundry integrations publishing
  •  Developer Community access
  •  Monthly product roadmap briefings
  •  Monthly Partner Newsletters
  •  and more

Partner requirements summary

To ensure we’re providing the proper level of benefits and obligations to our partners based on their investment into Genesys, we measure our partner performance based on business, performance and education obligations.

Business relationship

  •  Executed Partnership agreement
  •  Program fee
  •  Partner listing


  •  Availability, quality and security of any provided services and solutions


  •  Minimum certified resources
  •  Partner enablement completed

The PureCloud Platform is simply powerful