How we win, together

PureCloud Reseller Partners are part of the global Genesys Cloud Reseller program. The PureCloud Reseller program has been designed to operate under a unique set of program benefits and requirements that align with building an industry-leading high-velocity SaaS (software as a service) business.

Reseller Partners can operate across multiple competency areas—including sales, services, support and development—when working with PureCloud customers. This enables you the ability to expand your business capabilities with us and add incremental revenue opportunities.

Onboard with little to no friction or upfront costs, and immediately start down the path to creating a successful PureCloud practice for your business.

QPC continues to be a very valuable partner for us. We are not experts in technology so we rely on their knowledge to ensure our operations remain as efficient and effective as possible.—Lalith Abeysena, Chief Operating Officer, Diabetes Victoria

Ways to provide value


Enable your company to earn margin through direct selling PureCloud to your prospects and existing customers.


Implement standard or custom onboarding and continuous implementation packages for your PureCloud customers and for customers sold by Genesys.


Provide standard or custom support packages for your PureCloud customers and for customers sold by Genesys.


Develop standard or custom integrations between PureCloud and your customer’s existing systems and services.

We had one customer who was sold one day and was up in production the next.—Michael Shrall, VP of Industry Alliances, Avtex Solutions

Partner benefits summary

Benefits are reinvested in partners based on investment and performance with PureCloud. As you move up the program tiers within the PureCloud Reseller Program, you’ll be provided more benefits and enablement opportunities that help you continue to grow your business.

Partner tier levels are determined by sales performance, service performance and education certifications.

Business benefits

  •  Referral fee (ACV)
  •  Revenue share (ACV)
  •  Partner Portal access
  •  Internal-use systems
  •  Contacting/billing rights
  •  and more

Marketing benefits & enablement

  •  Marketing Development Funds (MDF)
  •  Case studies and guest blogging
  •  Event sponsorship/speaking opportunities
  •  Co-branded content
  •  and more

Sales benefits & enablement

  •  Channel sales manager
  •  Online sales training & assessments
  •  Monthly sales and product roadmap briefings
  •  Monthly partner newsletter
  •  and more

Services benefits & enablement

  •  Online sales training & assessments
  •  Delivery support (ticket/phone)
  •  PureCloud Resource Center product documentation
  •  and more

Partner requirements summary

To ensure our partners receive the proper level of benefits and obligations based on their investment into Genesys, we measure partner performance based on business, performance and education obligations.

Business relationship

  •  Executed Partnership agreement
  •  Business plan
  •  Partner listing


  •  Minimum bookings growth (set at country/country group level)
  •  Maximum customer churn rate


  •  Minimum certified resources
  •  Partner enablement completed

For more information

Contact Us

The PureCloud Platform is simply powerful