Genesys Cloud

All-in-one cloud contact center solution

Connect phone, email, chat and social through one easy-to-use tool.

Try it free

Everything in one place

Empower your agents with a 360-degree view of the customer.

Lightning-fast deployment

Deploy in minutes while meeting compliance requirements.

Proven availability

Configured with redundancy for ultimate reliability.

The Genesys Cloud platform makes relationships simple

Offer unparalleled reliability and consistent experience no matter how your customer contacts you.

Outbound Campaigns (Dialer)

Execute dial modes and campaign tactics that keep agents productive, costs low and contact rates high.

Workforce Optimization

Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more.

Speech-Enabled IVR

Includes a simple drag-and-drop editor for setting up menus, out-of-the-box keywords, and robust multilingual support.

WebRTC Softphone

Use your browser as a phone. Simply plug in your headset and go!

Omnichannel Routing

Your customer can connect with you on any channel and your system will recognize that customer, and route them to the best agent or support tech.

Dashboard and Reports

With a single dashboard, access information on current state, as well as historical metrics across all media types.

Integrates with the systems you use today

You deserve tools that not only work well, but work well together.

What our customers are saying

More than 11,000 customers in over 100 countries trust Genesys to orchestrate seamless omnichannel customer journeys and build lasting relationships.

I have transitioned from 3 separate systems for Outbound, Email/Chat and IVR and now all of my agents are in 1 system. We have a much more customer-centric experience with better flow.

Teri Pedersen

VP – HR, Payroll, Contact Center

Back in Black, Inc.

The ability to make changes, publish, and ‘go-live’ all in one screen streamlines call center operations and improves efficiencies and productivity.

Chris Brooks

Director, Call Center & HR Operations

Shag CLF

I would like someone to reach out to me

See the Genesys Cloud platform in action with a 30-day free trial

Empower your agents, boost revenue, and minimize cost with our customer-focused contact center software.

Read Genesys PureCloud reviews on G2 Crowd

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.