{"id":630126,"date":"2026-06-25T14:00:29","date_gmt":"2026-06-25T21:00:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=630126"},"modified":"2026-06-26T12:51:33","modified_gmt":"2026-06-26T19:51:33","slug":"genesys-journey-management-and-admin-copilot","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/pt-br\/webinars\/genesys-journey-management-and-admin-copilot","title":{"rendered":"Webinar: Orquestrando experi\u00eancias com Journey Management e Admin Copilot"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;]<\/p>\n<h6><strong>AI Webinar Series<\/strong><\/h6>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Orquestrando experi\u00eancias: Journey Management e Admin Copilot<\/h1>\n<h6><strong>Data:<\/strong> Quarta-feira, 19 de agosto de 2026 \ufe31 <strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/h6>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025UVzIAM\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/630126?thankyou=630126&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/630126\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/630126\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"630126\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Inscreva-se\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Inscreva-se\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<strong data-start=\"658\" data-end=\"714\">Uma nova forma de entender o que seus clientes est\u00e3o vivenciando<\/strong><\/p>\n<p class=\"isSelectedEnd\">As jornadas dos clientes est\u00e3o cada vez mais complexas, e as organiza\u00e7\u00f5es precisam de ferramentas inteligentes e integradas para gerenciar seus ambientes de forma eficiente. Descubra como a intelig\u00eancia em n\u00edvel de jornada, combinada com suporte administrativo impulsionado por IA, ajuda as equipes a otimizar experi\u00eancias enquanto simplificam a gest\u00e3o di\u00e1ria da plataforma.<\/p>\n<p>Participe desta sess\u00e3o para explorar os recursos do <strong>Genesys Cloud Journey Management<\/strong> e do <strong>Admin Copilot<\/strong>, desenvolvidos para otimizar e simplificar seu ambiente Genesys. Esta sess\u00e3o demonstrar\u00e1 como os <strong>Journey Flows<\/strong> e as ferramentas inteligentes de administra\u00e7\u00e3o geram impacto mensur\u00e1vel.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\"><strong>Por que participar?<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;01&#8243;]Descubra como o Journey Management oferece visibilidade end-to-end das intera\u00e7\u00f5es com os clientes[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;02&#8243;]Aprenda como os Journey Flows ajudam a identificar oportunidades de otimiza\u00e7\u00e3o[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;03&#8243;]Entenda como a an\u00e1lise de jornadas gera insights acion\u00e1veis[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;04&#8243;]Descubra como AI Scoring e insights fortalecem a gest\u00e3o da qualidade[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Conhe\u00e7a os speakers:<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221; css=&#8221;.vc_custom_1754501852048{padding-bottom: 60px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Speakers-BR-04-2.png\" alt=\"Eduardo Garcia\" ><\/div><div class=\"details\"><p class=\"name h5\">Eduardo Garcia<\/p><p class=\"info\">AI and Experience Orchestration Director, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Speakers-BR-05-1.png\" alt=\"Adriana Barreto\" ><\/div><div class=\"details\"><p class=\"name h5\">Adriana Barreto<\/p><p class=\"info\">Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1782231399188  \" ><div class=\"card-body\"><h5><strong>Webinar: Agentic Virtual Agents: a evolu\u00e7\u00e3o da IA na Genesys<br \/>\n<\/strong><\/h5>\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\n<p><strong>Data:<\/strong> Quarta-feira, 05 de agosto de 2026<br \/>\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/pt-br\/webinars\/introducing-agentic-virtual-agents\" target=\"_blank\" rel=\"\">Inscreva-se<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1782231430344  \" ><div class=\"card-body\"><h5><strong>Webinar: IA que escuta, analisa e ajuda a melhorar cada experi\u00eancia<br \/>\n<\/strong><\/h5>\n<h6><em>Speech and text analytics with Virtual Supervisor<\/em><\/h6>\n<p><strong>Data:<\/strong> Quarta-feira, 12 de agosto de 2026<br \/>\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/pt-br\/webinars\/genesys-speech-and-text-analytics-and-virtual-supervisor\" target=\"_blank\" rel=\"\">Inscreva-se<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only vc_custom_1782231416420  \" ><div class=\"card-body\"><h5><strong>Webinar: A experi\u00eancia certa, no momento certo<\/strong><\/h5>\n<h6><em>Genesys Agent Copilot and Routing<\/em><\/h6>\n<p><strong>Data:<\/strong> Quarta-feira, 26 de agosto de 2026<br \/>\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/p>\n<\/div><\/div><div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/pt-br\/webinars\/genesys-copilot-and-routing\" target=\"_blank\" rel=\"\">Inscreva-se<\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-1&#8243;] AI Webinar Series [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Orquestrando experi\u00eancias: Journey Management e Admin Copilot Data: Quarta-feira, 19 de agosto de 2026 \ufe31 Hor\u00e1rio: 09h00 (S\u00e3o Paulo) [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;form&#8221; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]Uma nova forma de entender o que seus clientes est\u00e3o vivenciando As jornadas dos clientes est\u00e3o cada vez [&hellip;]<\/p>\n","protected":false},"author":1144,"featured_media":630430,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-630126","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_priority-54","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"get_started_config":"default","is_zoom":false,"resource_next_steps":[{"ID":626390,"post_author":"1144","post_date":"2026-05-28 09:52:59","post_date_gmt":"2026-05-28 16:52:59","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Speech and Text Analytics com Virtual Supervisor. IA que escuta, analisa e ajuda a melhorar cada experi\u00eancia<\/h1>\r\n<h6><strong>Data:<\/strong> Quarta-feira, 12 de agosto de 2026 \ufe31 <strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscreva-se\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UVuIAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Como ajudar supervisores e equipes a melhorar desempenho e qualidade em tempo real<\/strong><\/p>\r\n<p class=\"isSelectedEnd\">\u00c0 medida que as expectativas dos clientes aumentam e as intera\u00e7\u00f5es se tornam mais complexas, as organiza\u00e7\u00f5es precisam de maior visibilidade sobre cada conversa. Descubra como a Genesys transforma intera\u00e7\u00f5es de voz e canais digitais em intelig\u00eancia acion\u00e1vel, melhora a gest\u00e3o da qualidade e promove uma cultura de melhoria cont\u00ednua do desempenho em toda a opera\u00e7\u00e3o.<\/p>\r\nParticipe desta sess\u00e3o para explorar nossos recursos avan\u00e7ados de <strong>Speech and Text Analytics<\/strong> juntamente com as funcionalidades l\u00edderes do <strong>Virtual Supervisor<\/strong>. Nossos especialistas em <strong>Workforce Engagement Management<\/strong> compartilhar\u00e3o melhores pr\u00e1ticas para utilizar an\u00e1lise de sentimento e empatia, detec\u00e7\u00e3o de t\u00f3picos, busca e an\u00e1lise de conte\u00fado, al\u00e9m de <strong>AI Scoring<\/strong> e insights impulsionados por IA.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Por que participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]Descubra como o Virtual Supervisor ajuda a melhorar o desempenho e o engajamento das equipes[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]Aprenda as melhores pr\u00e1ticas para an\u00e1lise de sentimento e empatia[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]Descubra como o Admin Copilot simplifica e acelera tarefas administrativas[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]Obtenha insights pr\u00e1ticos para maximizar o desempenho e os resultados da plataforma[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conhe\u00e7a os speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"630118\" name=\"Eduardo Garcia\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"630119\" name=\"Adriana Barreto\" title=\"Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782259950622{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Agentic Virtual Agents: a evolu\u00e7\u00e3o da IA na Genesys\r\n<\/strong><\/h5>\r\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 05 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Inscreva-se\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782226621291{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: A experi\u00eancia certa, no momento certo<\/strong><\/h5>\r\n&nbsp;\r\n<h6><em>Genesys Agent Copilot and Routing<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 26 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-copilot-and-routing|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782226532400{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Orquestrando experi\u00eancias com Journey Management e Admin Copilot\r\n<\/strong><\/h5>\r\n<h6><em>Journey Management and Admin Copilot<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 19 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Inscreva-se|target:_blank\"][\/vc_column][\/vc_row]","post_title":"Webinar: Speech and Text Analytics com Virtual Supervisor IA que escuta, analisa e ajuda a melhorar cada experi\u00eancia","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-speech-and-text-analytics-and-virtual-supervisor","to_ping":"","pinged":"","post_modified":"2026-06-26 12:50:00","post_modified_gmt":"2026-06-26 19:50:00","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=626390","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":629822,"post_author":"1144","post_date":"2026-06-25 11:52:03","post_date_gmt":"2026-06-25 18:52:03","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Agentic Virtual Agents: a evolu\u00e7\u00e3o da IA na Genesys<\/h1>\r\n<h6><strong>Data:<\/strong> Quarta-feira, 5 de agosto de 2026 \ufe31 <strong>Hor\u00e1rio:<\/strong> 9h (S\u00e3o Paulo)<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscreva-se\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UVfIAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>As organiza\u00e7\u00f5es est\u00e3o evoluindo al\u00e9m da automa\u00e7\u00e3o tradicional para solu\u00e7\u00f5es mais inteligentes e aut\u00f4nomas.<\/strong><\/p>\r\n<p class=\"isSelectedEnd\">A Genesys est\u00e1 liderando esse movimento com uma estrat\u00e9gia centrada em IA ag\u00eantica, desenvolvida para oferecer maior adaptabilidade, personaliza\u00e7\u00e3o e impacto nos neg\u00f3cios. O Genesys Cloud\u2122 Agentic Virtual Agents representa um marco importante na evolu\u00e7\u00e3o da experi\u00eancia do cliente impulsionada por IA.<\/p>\r\nParticipe desta sess\u00e3o e descubra nossa abordagem diferenciada para construir solu\u00e7\u00f5es de IA na era da IA ag\u00eantica. Apresentaremos nossa mais recente inova\u00e7\u00e3o, Agentic Virtual Agents, incluindo uma demonstra\u00e7\u00e3o ao vivo e um passo a passo sobre como \u00e9 simples configurar e implementar essa solu\u00e7\u00e3o.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Por que participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]\r\n<p data-pm-slice=\"1 1 []\">Descubra como a Genesys est\u00e1 redefinindo a IA com uma abordagem centrada em IA ag\u00eantica<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]\r\n<p data-pm-slice=\"1 1 []\">Explore como agentes aut\u00f4nomos de IA podem elevar a experi\u00eancia do cliente<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]\r\n<p data-pm-slice=\"1 1 []\">Obtenha insights sobre casos de uso pr\u00e1ticos que voc\u00ea pode aplicar em sua organiza\u00e7\u00e3o<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"04\"]\r\n<p data-pm-slice=\"1 1 []\">Assista a uma demonstra\u00e7\u00e3o ao vivo dos Agentic Virtual Agents em a\u00e7\u00e3o<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Conhe\u00e7a os speakers:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"630114\" name=\"Eduardo Garcia\" title=\"AI and Experience Orchestration Director\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"631291\" name=\"Adriana Barreto\" title=\"Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782259973072{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: IA que escuta, analisa e ajuda a melhorar cada experi\u00eancia\r\n<\/strong><\/h5>\r\n<h6><em>Speech and text analytics with Virtual Supervisor<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 12 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782259991130{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Orquestrando experi\u00eancias com Journey Management e Admin Copilot\r\n<\/strong><\/h5>\r\n<h6><em>Journey Management and Admin Copilot<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 19 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782231410123{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: A experi\u00eancia certa, no momento certo<\/strong><\/h5>\r\n<h6><em>Genesys Agent Copilot and Routing<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 26 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-copilot-and-routing|title:Inscreva-se|target:_blank\"][\/vc_column][\/vc_row]","post_title":"Webinar Agentic Virtual Agents: a evolu\u00e7\u00e3o da IA na Genesys","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"introducing-agentic-virtual-agents","to_ping":"","pinged":"","post_modified":"2026-07-01 13:41:35","post_modified_gmt":"2026-07-01 20:41:35","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=629822","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":630203,"post_author":"1144","post_date":"2026-06-25 14:31:46","post_date_gmt":"2026-06-25 21:31:46","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"mb-1\"]\r\n<h6><strong>AI Webinar Series<\/strong><\/h6>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Genesys Copilot and Routing: a experi\u00eancia certa, no momento certo<\/h1>\r\n<h6><strong>Data:<\/strong> Quarta-feira, 26 de agosto de 2026 \ufe31 <strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)<\/h6>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform cta_button=\"Inscreva-se\" form_reach=\"noreach\" askphone=\"hot\" form_type=\"advanced\" fl_city=\"disabled\" fl_jobfunction1=\"disabled\" fl_joblevel1=\"disabled\" fl_website=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cta_header=\"Ver ahora\" cms_hold=\"RG\" cid_id=\"701Ht0000025UW4IAM\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 []\"><strong>Como ajudar seus agentes a tomar melhores decis\u00f5es em tempo real<\/strong><\/p>\r\n<p data-start=\"0\" data-end=\"224\">\u00c0 medida que a IA continua evoluindo al\u00e9m da automa\u00e7\u00e3o para uma orquestra\u00e7\u00e3o inteligente, a Genesys est\u00e1 transformando a forma como as intera\u00e7\u00f5es com os clientes s\u00e3o direcionadas, gerenciadas e aprimoradas em tempo real.<\/p>\r\n<p data-start=\"226\" data-end=\"468\">Descubra como o roteamento inteligente conecta instantaneamente os clientes ao recurso mais adequado, enquanto o Copilot fornece orienta\u00e7\u00e3o contextual para ajudar os agentes a trabalhar com mais confian\u00e7a, efici\u00eancia e impacto mensur\u00e1vel.<\/p>\r\n<p data-start=\"470\" data-end=\"688\" data-is-last-node=\"\" data-is-only-node=\"\">Dando continuidade \u00e0 nossa sess\u00e3o anterior sobre Agentic Virtual Agents, este webinar explora recursos avan\u00e7ados de roteamento impulsionados por IA e apresenta as poderosas funcionalidades do Genesys Agent Copilot.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-md-offset-1 vc_col-md-5\"][vc_column_text css=\"\"]\r\n<p data-pm-slice=\"1 1 []\"><strong>Por que participar?<\/strong><\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]\r\n<p data-start=\"0\" data-end=\"103\">Entenda como o roteamento avan\u00e7ado impulsionado por IA otimiza as intera\u00e7\u00f5es com os clientes.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"01\"]\r\n<p data-start=\"0\" data-end=\"103\">Descubra como o Agent Copilot ajuda os agentes com intelig\u00eancia em tempo real.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"02\"]\r\n<p data-start=\"105\" data-end=\"187\">Aprenda como recomenda\u00e7\u00f5es impulsionadas por IA melhoram a efici\u00eancia e os resultados.<\/p>\r\n[\/vc_column_text][vc_column_text ct_style=\"key-list\" css=\"\" ct_key=\"03\"]\r\n<p data-start=\"189\" data-end=\"281\">Conhe\u00e7a um preview do roadmap do Agent Copilot e das pr\u00f3ximas inova\u00e7\u00f5es.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<div class=\"container \">\r\n<div class=\"row \">\r\n<div class=\"col-md-12 order-1 order-md-1 \">\r\n<div class=\"wpb_text_column wpb_content_element\">\r\n<div class=\"wpb_wrapper\">\r\n<h2>Conhe\u00e7a os speakers:<\/h2>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\" css=\".vc_custom_1754501852048{padding-bottom: 60px !important;}\"][vc_column width=\"1\/2\"][component_bio_block photo=\"630206\" name=\"Eduardo Garcia\" title=\"AI and Experience Orchestration Director, Genesys\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/2\"][component_bio_block photo=\"630205\" name=\"Debora Rocha\" title=\"Solution Consultant, Genesys\"][\/component_bio_block][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<div class=\"container \">\r\n<div class=\"row \">\r\n<div class=\"col-md-12 order-1 order-md-1 \">\r\n<div class=\"wpb_text_column wpb_content_element\">\r\n<div class=\"wpb_wrapper\">\r\n<h2>Pr\u00f3ximas sess\u00f5es da s\u00e9rie<\/h2>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782259958391{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Agentic Virtual Agents: a evolu\u00e7\u00e3o da IA na Genesys\r\n<\/strong><\/h5>\r\n<h6><em>Agentic Virtual Agents<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 05 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fintroducing-agentic-virtual-agents|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782259982198{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: IA que escuta, analisa e ajuda a melhorar cada experi\u00eancia\r\n<\/strong><\/h5>\r\n<h6><em>Speech and text analytics with Virtual Supervisor<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 12 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-speech-and-text-analytics-and-virtual-supervisor|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column width=\"1\/3\"][component_card css=\".vc_custom_1782259996948{background-color: #F1EFEA !important;}\"]\r\n<h5><strong>Webinar: Orquestrando experi\u00eancias com Journey Management e Admin Copilot\r\n<\/strong><\/h5>\r\n<h6><em>Journey Management and Admin Copilot<\/em><\/h6>\r\n<strong>Data:<\/strong> Quarta-feira, 19 de agosto de 2026\r\n<strong>Hor\u00e1rio:<\/strong> 09h00 (S\u00e3o Paulo)[\/component_card][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fpt-br%2Fwebinars%2Fgenesys-journey-management-and-admin-copilot|title:Inscreva-se|target:_blank\"][\/vc_column][vc_column][component_card][\/component_card][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]","post_title":"Webinar: Genesys Copilot e Routing a experi\u00eancia certa, no momento certo","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-copilot-and-routing","to_ping":"","pinged":"","post_modified":"2026-06-26 12:52:03","post_modified_gmt":"2026-06-26 19:52:03","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=630203","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_title":"Apresentamos Orquestrando experi\u00eancias com Journey Management e Admin Copilot","meta_description":"Inscreva-se no nosso webinar sobre Orquestrando experi\u00eancias com Journey Management e Admin Copilot.","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"<p>Obrigado por se inscrever no nosso webinar! Nos vemos na <strong>quarta-feira, 19 de agosto de 2026, \u00e0s 09h00<\/strong> (S\u00e3o Paulo).<\/p>\n","next_steps_type":"default","ns_title":"Mais webinars da s\u00e9rie","ns_subtitle":"","w_sdate":"08\/19\/2026 4:00 am","w_edate":"08\/19\/2026 5:00 am","w_scope":"single","w_single_timezone":"","enable_intellimize_api":false,"enable_global_intellimize":true,"enable_anti_flicker":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/630126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1144"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/630126\/revisions"}],"predecessor-version":[{"id":630477,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/630126\/revisions\/630477"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/630430"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=630126"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=630126"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=630126"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=630126"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=630126"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=630126"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=630126"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=630126"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=630126"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=630126"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=630126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}