{"id":606727,"date":"2025-12-03T10:14:56","date_gmt":"2025-12-03T18:14:56","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/customer-reference-forum-bcd-travel"},"modified":"2025-12-04T05:22:13","modified_gmt":"2025-12-04T13:22:13","slug":"customer-reference-forum-bcd-travel","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/pt-br\/webinars\/customer-reference-forum-bcd-travel","title":{"rendered":"Customer Reference Forum – BCD Travel"},"content":{"rendered":"

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Entregando jornadas mais inteligentes em escala com o Genesys Cloud<\/h1>\n

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[\/vc_column_text][vc_column_text css=””]A BCD transformou sua experi\u00eancia do cliente ao centralizar opera\u00e7\u00f5es e migrar para o Genesys Cloud\u2122, permitindo intera\u00e7\u00f5es mais r\u00e1pidas, mais eficientes em custo e mais personalizadas para viajantes em todo o mundo.<\/p>\n

Esta sess\u00e3o interativa vai mostrar como os viajantes j\u00e1 se beneficiam de chamadas mais curtas e transfer\u00eancias autom\u00e1ticas para seus agentes preferidos, al\u00e9m de como a BCD ganhou impulso interno para a pr\u00f3xima onda de inova\u00e7\u00e3o.[\/vc_column_text][vc_column_text css=””]17 de dezembro de 2025 \u2013 14h00 (GMT -3 Brasilia)<\/strong>[\/vc_column_text]<\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=””]Junte-se a n\u00f3s em um f\u00f3rum de refer\u00eancia ao vivo com Christina Bell, Vice-Presidente de Opera\u00e7\u00f5es de Contact Center<\/strong>, e saiba como a BCD Travel<\/b> usa o Genesys Cloud para:[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ offset=”vc_col-sm-offset-1″]

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Thanks for joining us!<\/h5>\n

While we get the webinar recording ready, here are some ways to keep exploring and stay connected.<\/p>\n\n

\n Get started<\/a>\n Events & webinars<\/a><\/div>\n <\/div>\n <\/div>[vc_column_text css=””]<\/p>\n

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Pr\u00f3ximos Customer Reference Forums<\/h4>\n

N\u00e3o perca os pr\u00f3ximos customer reference forums \u2014 acompanhe esta p\u00e1gina para ver as pr\u00f3ximas sess\u00f5es que est\u00e3o por vir.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1733151066545{padding-top: 0px !important;}”][vc_row el_class=”mx-0″][vc_column background_color=”bgc-lgray” el_class=”p-md-3 px-1″][vc_row_inner el_class=”mx-0″][vc_column_inner][vc_column_text css=””]<\/p>\n

Conhe\u00e7a as speakers<\/h3>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”mx-0″][vc_column_inner width=”1\/2″]

\"Claire<\/div>

Claire Beatty<\/p>

Senior Director of Customer Advocacy, Genesys<\/p><\/div><\/div>

<\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″]
\"Christina<\/div>

Christina Bell<\/p>

Vice President of Contact Center Operations, BCD Travel<\/p><\/div><\/div>

<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section][vc_row][vc_column width=”7\/12″][vc_column_text css=””] Entregando jornadas mais inteligentes em escala com o Genesys Cloud [\/vc_column_text][vc_column_text css=””]A BCD transformou sua experi\u00eancia do cliente ao centralizar opera\u00e7\u00f5es e migrar para o Genesys Cloud\u2122, permitindo intera\u00e7\u00f5es mais r\u00e1pidas, mais eficientes em custo e mais personalizadas para viajantes em todo o mundo. Esta sess\u00e3o interativa vai mostrar como os viajantes […]<\/p>\n","protected":false},"author":1184,"featured_media":571621,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-606727","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"utm_pass":false,"asset_expiration":"","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"top","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"get_started_config":"default","is_zoom":true,"resource_next_steps":[{"ID":424146,"post_author":"890","post_date":"2022-03-03 14:05:28","post_date_gmt":"2022-03-03 22:05:28","post_content":"","post_title":"Guia do Comprador de Contact Center","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"contact-center-buyers-guide","to_ping":"","pinged":"","post_modified":"2025-11-24 20:28:57","post_modified_gmt":"2025-11-25 04:28:57","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/guia-do-comprador-de-contact-center-2022","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":533332,"post_author":"932","post_date":"2022-06-21 12:35:56","post_date_gmt":"2022-06-21 19:35:56","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%5D\"][vc_row gap=\"10\" equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1730165246832{border-top-width: 20px !important;border-right-width: 20px !important;}\"]\r\n

\u00c9 hora da demonstra\u00e7\u00e3o!<\/h1>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform form_p_target=\"custom\" cta_button=\"Assista agora\" cta_header=\"Assistir\" cid_id=\"7011T000001YmBvQAK\" url=\"https:\/\/www.genesys.com\/resources\/introduction-to-genesys-cloud-cx\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text]A plataforma Genesys Cloud\u2122 \u00e9 uma solu\u00e7\u00e3o completa e integrada para contact center que permite potencializar experi\u00eancias profundamente conectadas, mas n\u00e3o acredite apenas na nossa palavra. Descubra tudo o que voc\u00ea pode fazer com o Genesys Cloud nesta demonstra\u00e7\u00e3o interativa de 20 minutos.\r\n\r\nAssista para ver como voc\u00ea pode:\r\n