{"id":549241,"date":"2024-11-22T07:38:17","date_gmt":"2024-11-22T15:38:17","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=549241"},"modified":"2024-12-05T10:23:54","modified_gmt":"2024-12-05T18:23:54","slug":"user-groups-brasil-casas-bahia","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/pt-br\/webinars\/user-groups-brasil-casas-bahia","title":{"rendered":"User Groups Brasil: Casas Bahia"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"pre_h1\">Genesys User Groups &#8211; <em>On Demand<\/em><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>User Groups Brasil: Casas Bahia<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Esperamos voc\u00ea para mais uma edi\u00e7\u00e3o do User Group Brasil, no dia 04 de dezembro, \u00e0s 13 horas. Desta vez recebemos o cliente <strong>Casas Bahia<\/strong> para contar como, por meio da Genesys, est\u00e1 continuamente melhorando a Experi\u00eancia do cliente e dos colaboraores. Al\u00e9m de ajudar outras companhias a impulsionar a revolu\u00e7\u00e3o digital com IA de seus contact centers.[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_single_image image=&#8221;549244&#8243; css_animation=&#8221;fadeIn&#8221; css=&#8221;&#8221; si_max_width=&#8221;140px&#8221;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]04 de dezembro, 13:00[\/vc_column_text][vc_column_text css=&#8221;&#8221;]A nossa sess\u00e3o de User Group Brasil \u00e9 uma boa \u00f3tima oportunidade para se conectar com pessoas que, assim como voc\u00ea, procuram aprender com outros profissionais de excel\u00eancia e trocar experiencias, insights e muito mais!<\/p>\n<p>Voc\u00ea n\u00e3o vai ficar fora dessa, n\u00e3o \u00e9 mesmo? Fa\u00e7a agora a sua inscri\u00e7\u00e3o e garanta a sua vaga!<\/p>\n<p>O que esperar? As Casas Bahia est\u00e1 revolucionando o atendimento ao cliente e a experi\u00eancia dos colaboradores. Aliando nossa expertise a robustas ferramentas de intelig\u00eancia artificial, redesenhamos a sua jornada de atendimento, reduzindo custos e colocando \u00e0 disposi\u00e7\u00e3o do seu neg\u00f3cio o que h\u00e1 de mais moderno em gest\u00e3o de relacionamento com clientes.<\/p>\n<p>Fa\u00e7a sua inscri\u00e7\u00e3o e venha descobrir como as Casas Bahia est\u00e3o ajudando outras empresas a melhorar continuamente seu atendimento aos seus clientes.<\/p>\n<p>Um hora de muita troca, insights valiosos e networking!<\/p>\n<p>Agenda<\/p>\n<p>13h \u2013 Abertura<\/p>\n<p>13h10 \u2013 Caso de Uso Casas Bahia<\/p>\n<p>13h45 \u2013 Perguntas<\/p>\n<p>14h \u2013 Encerramento[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" 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class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option 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form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option 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class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Assista \u00e0 sess\u00e3o\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Assista \u00e0 sess\u00e3o\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Conhe\u00e7a os Palestrantes<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;549242&#8243; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><b>Fernando Souto<\/b><br \/>\nGerente de Atendimento e CX<br \/>\nCasas Bahia<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;505061&#8243; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Juliana Spinardi<\/strong><br \/>\nCustomer Adovcacy Manager LATAM<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] Genesys User Groups &#8211; On Demand [\/vc_column_text][vc_column_text css=&#8221;&#8221;] User Groups Brasil: Casas Bahia [\/vc_column_text][vc_column_text css=&#8221;&#8221;]Esperamos voc\u00ea para mais uma edi\u00e7\u00e3o do User Group Brasil, no dia 04 de dezembro, \u00e0s 13 horas. Desta vez recebemos o cliente Casas Bahia para contar como, por meio da Genesys, est\u00e1 continuamente melhorando a Experi\u00eancia do [&hellip;]<\/p>\n","protected":false},"author":751,"featured_media":549244,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-549241","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"meta_title":"","meta_description":"Grupos de Usuarios Genesys, com a participa\u00e7\u00e3o especial das Casas Bahia compartilhando melhores pr\u00e1ticas, insights e vis\u00f5es de mercado.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":false,"w_sdate":"12\/04\/2024 1:00 pm","w_edate":"12\/04\/2024 2:00 pm","w_scope":"single","w_single_timezone":"4 de dezembro, 13:00 BRT","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":false,"enable_ab_test":false,"w_tycontent":"","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":497723,"post_author":"751","post_date":"2023-11-07 05:09:27","post_date_gmt":"2023-11-07 13:09:27","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Genesys User Groups<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>User Groups Brasil: Multi<\/h1>\r\n[\/vc_column_text][vc_column_text]Este \u00e9 o primeiro User Group no Brasil, um encontro in\u00e9dito que re\u00fane clientes Genesys e oferece uma oportunidade \u00fanica de trocar experi\u00eancias, insights e tirar d\u00favidas. Teremos a participa\u00e7\u00e3o especial da Multi, que enriquecer\u00e1 nossas discuss\u00f5es. Junte-se a n\u00f3s nesta jornada de aprendizado e conex\u00f5es.\r\n\r\n[\/vc_column_text][cutoff][vc_single_image image=\"497738\" css_animation=\"fadeIn\" si_max_width=\"90px\"][vc_row_inner][vc_column_inner][vc_column_text]23 de novembro, 10:00[\/vc_column_text][vc_column_text]Nossa miss\u00e3o \u00e9 clara: criar uma comunidade vibrante de usu\u00e1rios da Genesys no Brasil, unindo profissionais e entusiastas que desejam trocar experi\u00eancias, insights e tirar d\u00favidas sobre tendencias e temas de mercado e tamb\u00e9m sobre produtos Genesys.\r\n\r\nEste User Group \u00e9 uma oportunidade \u00fanica de se conectar com seus pares, compartilhar melhores pr\u00e1ticas, descobrir estrat\u00e9gias inovadoras e, acima de tudo, fortalecer seu conhecimento na \u00e1rea.\r\n\r\nAo longo deste webinar, exploraremos um mundo de possibilidades e descobriremos como a Genesys e a Multi est\u00e3o moldando o futuro do atendimento ao cliente. Prepare-se para se inspirar, aprender com especialistas da \u00e1rea e fazer parte de uma comunidade que est\u00e1 impulsionando a excel\u00eancia em CX.\r\n\r\nFalaremos sobre:\r\n<strong><em>Migra\u00e7\u00e3o para a Nuvem<\/em><\/strong>\r\n<strong><em>Canais Digitais<\/em><\/strong>\r\n<strong><em>Tend\u00eancias da Industria<\/em><\/strong>\r\n\r\nReserve sua vaga e junte-se a n\u00f3s![\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Participe da sess\u00e3o\" cta_button=\"Registre-se!\" cms_hold=\"RG\" cid_id=\"7014X000002evrHQAQ\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Conhe\u00e7a as Palestrantes<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"497726\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Gerlane Pedroso<\/strong>\r\nIT Manager\r\nGrupo Multi<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"497724\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Amanda Alves<\/strong>\r\nCX Manager\r\nGrupo Multi<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"User Groups Brasil: Multi","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"user-groups-brasil-multi","to_ping":"","pinged":"","post_modified":"2023-11-17 09:46:04","post_modified_gmt":"2023-11-17 17:46:04","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=497723","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":509354,"post_author":"751","post_date":"2024-03-12 11:14:29","post_date_gmt":"2024-03-12 18:14:29","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Genesys User Groups<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>User Groups Brasil: Sabin<\/h1>\r\n[\/vc_column_text][vc_column_text]<span class=\"TextRun SCXW19315835 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW19315835 BCX0\">Esperamos voc\u00ea para mais uma <\/span><span class=\"NormalTextRun SCXW19315835 BCX0\">edi\u00e7\u00e3o<\/span><span class=\"NormalTextRun SCXW19315835 BCX0\"> do <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW19315835 BCX0\">User<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW19315835 BCX0\">Group<\/span><span class=\"NormalTextRun SCXW19315835 BCX0\"> Brasil, no dia <\/span><\/span><span class=\"TextRun SCXW19315835 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW19315835 BCX0\">03 de abril, \u00e0s 14 horas. <\/span> <\/span><span class=\"TextRun SCXW19315835 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW19315835 BCX0\">Des<\/span><span class=\"NormalTextRun SCXW19315835 BCX0\">t<\/span><span class=\"NormalTextRun SCXW19315835 BCX0\">a vez recebemos o cliente <\/span><\/span><a class=\"Hyperlink SCXW19315835 BCX0\" href=\"https:\/\/www.sabin.com.br\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW19315835 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW19315835 BCX0\" data-ccp-charstyle=\"Hyperlink\">Sabin Diagn\u00f3stico e Sa\u00fade<\/span><\/span><\/a><span class=\"TextRun SCXW19315835 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW19315835 BCX0\"> para contar como, por meio da <\/span><span class=\"NormalTextRun SCXW19315835 BCX0\">Genesys<\/span><span class=\"NormalTextRun SCXW19315835 BCX0\">, est\u00e1 continuamente melhorando o atendimento aos seus clientes.<\/span><\/span>[\/vc_column_text][cutoff][vc_single_image image=\"509355\" css_animation=\"fadeIn\" si_max_width=\"140px\"][vc_row_inner][vc_column_inner][vc_column_text]03 de abril, 14:00[\/vc_column_text][vc_column_text]<span data-contrast=\"auto\">A nossa sess\u00e3o de User Group Brasil \u00e9 uma boa \u00f3tima oportunidade para se conectar com pessoas que, assim como voc\u00ea, procuram aprender com outros profissionais de excel\u00eancia e trocar experiencias, insights e muito mais! <\/span>\r\n<span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Voc\u00ea n\u00e3o vai ficar fora dessa, n\u00e3o \u00e9 mesmo? Fa\u00e7a agora a sua inscri\u00e7\u00e3o e garanta a sua vaga!<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span>\r\n\r\n<b><span data-contrast=\"auto\">O que esperar? <\/span><\/b>\r\n\r\n<span data-contrast=\"auto\">A Sabin \u00e9 um cliente Genesys que se compromete diariamente com o atendimento r\u00e1pido ao cliente. Com o atendimento via WhatsApp, a empresa superou o atendimento de voz nos \u00faltimos<\/span><b><span data-contrast=\"auto\"> 03 meses e chegou a mais de 1 milh\u00e3o de atendimentos digitais. <\/span><\/b>\r\n<span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Fa\u00e7a sua inscri\u00e7\u00e3o e venha descobrir como a Sabin est\u00e1 melhorando a triagem de atendimento de agendamentos, est\u00e1 ampliando os canais digitais e nacionalizando seu suporte. <\/span>\r\n\r\n<span data-contrast=\"auto\">Falaremos sobre <\/span>\r\n<strong><i>Atendimento na \u00e1rea da sa\u00fade <\/i>\u00a0<\/strong>\r\n<strong><i>Canais Digitais <\/i>\u00a0<\/strong>\r\n<strong><i>Genesys AI <\/i>\u00a0<\/strong>\r\n<span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Agenda <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">14h \u2013 Abertura <\/span>\r\n<span data-contrast=\"auto\">14h10 \u2013 Caso de Uso Genesys com Sabin <\/span>\r\n<span data-contrast=\"auto\">14h45 \u2013 Perguntas <\/span>\r\n<span data-contrast=\"auto\">15h \u2013 Encerramento <\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Participe da sess\u00e3o\" cta_button=\"Registre-se!\" cms_hold=\"RG\" cid_id=\"7014X000002exN3QAI\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h1 style=\"text-align: center;\">Conhe\u00e7a os Palestrantes<\/h1>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"509357\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Claudio <span class=\"NormalTextRun SpellingErrorV2Themed SCXW243370207 BCX0\">Laudeauzer<\/span><span class=\"NormalTextRun SCXW243370207 BCX0\">\u00a0<\/span><\/strong>\r\nCIO | CTO\r\nSabin<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"509358\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Neilton Alves Dos Santos <\/strong>\r\nGerente de Projetos e Experi\u00eancia do Cliente\r\nSabin<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"User Groups Brasil: Sabin","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"user-groups-sabin","to_ping":"","pinged":"","post_modified":"2024-06-12 11:17:56","post_modified_gmt":"2024-06-12 18:17:56","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=509354","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":522731,"post_author":"668","post_date":"2024-06-06 07:14:07","post_date_gmt":"2024-06-06 14:14:07","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1\">Genesys User Groups<\/p>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>User Groups Brasil: Datam\u00e9trica<\/h1>\r\n[\/vc_column_text][vc_column_text css=\"\"]Esperamos voc\u00ea para mais uma edi\u00e7\u00e3o do User Group Brasil, no dia 25 de junho, \u00e0s 13 horas. Desta vez recebemos o cliente <a href=\"http:\/\/www.datametrica.com.br\">Datam\u00e9trica<\/a> para contar como, por meio da Genesys, est\u00e1 continuamente melhorando o atendimento aos seus clientes. Al\u00e9m de ajudar outras companhias a impulsionar a revolu\u00e7\u00e3o digital de seus contact centers.[\/vc_column_text][cutoff][vc_single_image image=\"522744\" css_animation=\"fadeIn\" css=\"\" si_max_width=\"140px\"][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]25 de junho, 13:00[\/vc_column_text][vc_column_text css=\"\"]A nossa sess\u00e3o de User Group Brasil \u00e9 uma boa \u00f3tima oportunidade para se conectar com pessoas que, assim como voc\u00ea, procuram aprender com outros profissionais de excel\u00eancia e trocar experiencias, insights e muito mais!\r\n\r\nVoc\u00ea n\u00e3o vai ficar fora dessa, n\u00e3o \u00e9 mesmo? Fa\u00e7a agora a sua inscri\u00e7\u00e3o e garanta a sua vaga!\r\n\r\nO que esperar? A Datam\u00e9trica \u00e9 especialista em entregar inova\u00e7\u00e3o que impulsiona a intera\u00e7\u00e3o entre voc\u00ea e o seu cliente. Aliando nossa expertise a robustas ferramentas de intelig\u00eancia artificial, redesenhamos a sua jornada de atendimento, reduzindo custos e colocando \u00e0 disposi\u00e7\u00e3o do seu neg\u00f3cio o que h\u00e1 de mais moderno em gest\u00e3o de relacionamento com clientes.\r\n\r\nFa\u00e7a sua inscri\u00e7\u00e3o e venha descobrir como a Datam\u00e9trica est\u00e1 ajudando outras empresas a melhorar continuamente seu atendimento aos seus clientes.\r\n\r\nUm hora de muita troca, insights valiosos e networking!\r\n\r\nAgenda\r\n\r\n13h \u2013 Abertura\r\n\r\n13h10 \u2013 Caso de Uso Genesys com Datam\u00e9trica\r\n\r\n13h45 \u2013 Perguntas\r\n\r\n14h \u2013 Encerramento[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Participe da sess\u00e3o\" cta_button=\"Registre-se!\" cms_hold=\"RG\" cid_id=\"7014X000003AeYeQAK\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h1 style=\"text-align: center;\">Conhe\u00e7a os Palestrantes<\/h1>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"522733\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><b>Alexandre Souza<\/b>\r\nCTO Datam\u00e9trica<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"522734\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><strong>Leonardo Xavier<\/strong>\r\nInnovation and Technology Manager\r\nDatam\u00e9trica<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"User Groups Brasil: Datametrica","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"user-groups-brasil-datametrica","to_ping":"","pinged":"","post_modified":"2024-06-12 11:17:36","post_modified_gmt":"2024-06-12 18:17:36","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=522731","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"toggle_exceed_chat":false,"media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/wQ_YE77Okos?si=pH-aZVDsCnyDHMLo\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/549241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/751"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/549241\/revisions"}],"predecessor-version":[{"id":550409,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/549241\/revisions\/550409"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/549244"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=549241"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=549241"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=549241"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=549241"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=549241"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=549241"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=549241"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=549241"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=549241"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=549241"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=549241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}