{"id":508843,"date":"2024-03-06T10:50:03","date_gmt":"2024-03-06T18:50:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=508843"},"modified":"2024-03-06T12:17:11","modified_gmt":"2024-03-06T20:17:11","slug":"customer-experience-horizons","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/pt-br\/webinars\/customer-experience-horizons","title":{"rendered":"CX Horizons"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<strong class=\"text-orange\">Assista agora<\/strong>[\/vc_column_text][vc_column_text]Webinar on demand[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<table class=\" aligncenter\" style=\"border-collapse: collapse; width: 108.59%;\">\n<tbody>\n<tr>\n<td style=\"width: 33.2168%;\"><img decoding=\"async\" class=\"wp-image-499343 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/Venesa-Musovic-Guillaume-modified-3.png\" alt=\"\" width=\"100\" height=\"100\" srcset=\"https:\/\/www.genesys.com\/media\/Venesa-Musovic-Guillaume-modified-3.png 1440w, https:\/\/www.genesys.com\/media\/Venesa-Musovic-Guillaume-modified-3-300x300.png 300w, https:\/\/www.genesys.com\/media\/Venesa-Musovic-Guillaume-modified-3-1260x1260.png 1260w, https:\/\/www.genesys.com\/media\/Venesa-Musovic-Guillaume-modified-3-144x144.png 144w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/><\/td>\n<td style=\"width: 37.9051%;\"><img decoding=\"async\" class=\"wp-image-499350 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/1695832689462-modified.png\" alt=\"\" width=\"100\" height=\"100\" srcset=\"https:\/\/www.genesys.com\/media\/1695832689462-modified.png 400w, https:\/\/www.genesys.com\/media\/1695832689462-modified-300x300.png 300w, https:\/\/www.genesys.com\/media\/1695832689462-modified-144x144.png 144w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/><\/td>\n<td style=\"width: 37.2569%;\"><img decoding=\"async\" class=\"wp-image-499349 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/1620959417892-modified.png\" alt=\"\" width=\"100\" height=\"100\" srcset=\"https:\/\/www.genesys.com\/media\/1620959417892-modified.png 431w, https:\/\/www.genesys.com\/media\/1620959417892-modified-300x300.png 300w, https:\/\/www.genesys.com\/media\/1620959417892-modified-144x144.png 144w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.2168%;\"><span style=\"box-sizing: border-box; font-weight: bold; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Venesa Musovic Guillaume<br \/>\n<\/span><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Lead Editor, Customer<br \/>\nExperience Magazine<\/span><\/td>\n<td style=\"width: 37.9051%;\"><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\"><strong>Dennis Wakabayashi<br \/>\n<\/strong><\/span><span style=\"color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Chief Collaboration Officer,<br \/>\nTeam Wakabayashi<br \/>\n<\/span><\/td>\n<td style=\"width: 37.2569%;\"><span style=\"box-sizing: border-box; font-weight: bold; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Ginger Conlon<br \/>\n<\/span><span style=\"box-sizing: border-box; color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px; text-align: center;\">Thought Leadership Director,<br \/>\nGenesys<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1 class=\"font-roboto\">Customer Experience Horizons (Horizontes da Experi\u00eancia do Cliente)<\/h1>\n<h4>O Futuro da experi\u00eancia do cliente est\u00e1 aqui.<br \/>\nPrepare-se para o que vem a seguir.<\/h4>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text]Um ter\u00e7o dos consumidores trocou de marcas no \u00faltimo ano ap\u00f3s uma experi\u00eancia negativa com o cliente. \u00c0 medida que suas expectativas para uma experi\u00eancia do cliente (CX) assistida e n\u00e3o assistida sem falhas continuam a aumentar, as empresas est\u00e3o sob uma enorme press\u00e3o para inovar e otimizar o engajamento do cliente.<\/p>\n<p>&#8220;Horizontes da Experi\u00eancia do Cliente&#8221; \u00e9 um novo relat\u00f3rio da MIT Technology Review Insights que explora como as empresas de diferentes setores repensar\u00e3o o futuro do CX, a proposta de valor para os funcion\u00e1rios e o papel do centro de contato.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000002evYSQAY\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/508843?thankyou=508843&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/508843\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/508843\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"508843\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Assista agora\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Assista agora\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text]<\/p>\n<h4 class=\"text-orange font-roboto\">Voc\u00ea aprender\u00e1 a:<\/h4>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li><strong class=\"text-orange\">Construir uma base de insights <\/strong>baseados em jornadas para potencializar o seu contact center<\/li>\n<li><strong class=\"text-orange\">Identificar oportunidades de alto-impacto<\/strong> para eliminar atritos e melhorar o desempenho do contact center<\/li>\n<li><strong class=\"text-orange\">Projetar e Construir jornadas<\/strong> automatizadas e guiadas para aprimorar as experi\u00eancias do cliente e do colaborador<\/li>\n<li><strong class=\"text-orange\">Escalar seu programa de insights de jornada<\/strong> usando tecnologias espec\u00edficas para este objetivo.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><strong class=\"font-swb no-bottom-padding no-bottom-margin no-padding\">CONHE\u00c7A OS PALESTRANTES<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;486098&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jane Hendricks<\/strong><br \/>\nProduct Marketing Director, AI<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;486109&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><b class=\"text-orange\">Rahul Garg<\/b><br \/>\nVP Product Management, AI and Self-Service<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_column_text]Assista agora[\/vc_column_text][vc_column_text]Webinar on demand[\/vc_column_text][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_row_inner][vc_column_inner][vc_column_text] Venesa Musovic Guillaume Lead Editor, Customer Experience Magazine Dennis Wakabayashi Chief Collaboration Officer, Team Wakabayashi Ginger Conlon Thought Leadership Director, Genesys [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Customer Experience Horizons (Horizontes da Experi\u00eancia do Cliente) O Futuro da experi\u00eancia do cliente est\u00e1 aqui. Prepare-se para o que vem a seguir. [\/vc_column_text][vc_column_text]Um [&hellip;]<\/p>\n","protected":false},"author":751,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-508843","webinars","type-webinars","status-publish","hentry"],"acf":{"is_on_demand":true,"w_sdate":"11\/15\/2023 12:00 am","w_edate":"","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"enable_ab_test":false,"add_to_global_events":false,"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","media_type":"embed","media_position":"left","w_tycontent":"","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":492289,"post_author":"1017","post_date":"2023-09-19 08:23:12","post_date_gmt":"2023-09-19 15:23:12","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]Webinar on-demand.[\/vc_column_text][vc_column_text]\r\n<h1>Estrat\u00e9gias de CX com orquestra\u00e7\u00e3o e IA conversacional<\/h1>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text][\/vc_column_text][vc_column_text]<strong>26 DE OUTUBRO DE 2023, QUINTA-FEIRA, 10:00<\/strong>\r\n\r\nVoc\u00ea j\u00e1 notou como muitas empresas possuem sistemas desconectados, o que dificulta a integra\u00e7\u00e3o dos dados? Isso significa que cada equipe deve tomar decis\u00f5es com base em informa\u00e7\u00e3o limitada, dificultando a personaliza\u00e7\u00e3o das experi\u00eancias do cliente.\r\n\r\nA orquestra\u00e7\u00e3o da jornada determina quais s\u00e3o as intera\u00e7\u00f5es mais relevantes com base nos objetivos atuais e anteriores de cada cliente. Essa informa\u00e7\u00e3o permite melhorar a experi\u00eancia e os resultados dos neg\u00f3cios em tempo real.\r\n\r\nNesta sess\u00e3o, veja como o uso de canais conectados e a intelig\u00eancia artificial conversacional podem revolucionar a forma como a sua empresa se relaciona com os clientes:\r\n<ul>\r\n \t<li>Determinar os <strong>canais digitais certos<\/strong> para sua organiza\u00e7\u00e3o;<\/li>\r\n \t<li>Aumentar o<strong> engajamento digital<\/strong>;<\/li>\r\n \t<li>Usar a IA para <strong>entender os pontos de desafio<\/strong> do cliente;<\/li>\r\n \t<li>Fornecer <strong>CX personalizado<\/strong> em canais digitais;<\/li>\r\n \t<li>Melhorar a resolu\u00e7\u00e3o no primeiro contato e <strong>reduzir o custo de atendimento<\/strong>.<\/li>\r\n<\/ul>\r\nAl\u00e9m disso, mostraremos como os recursos digitais e de IA trabalham juntos para <strong>melhorar as intera\u00e7\u00f5es cliente-agente e encantar os clientes certos no momento certo<\/strong> com as melhores ofertas ou oportunidades de engajamento.\r\n\r\n<strong>Todos os participantes receber\u00e3o um certificado emitido pela Genesys e que poder\u00e1 ser compartilhado em seus canais digitais. <\/strong>Registre-se agora![\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Assista agora\" cta_button=\"Assista on-demand\" form_reach=\"noreach\" cms_hold=\"RG\" cid_id=\"7014X000002PdkWQAS\"][vc_icon][vc_video link=\"https:\/\/www.youtube.com\/watch?v=ufg7HAH-UMU&amp;list=PLFDeNMlFMQCNJ_McJsscHeJMtw0H3UMtH&amp;index=57\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Estrat\u00e9gias de CX com orquestra\u00e7\u00e3o e IA conversacional","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"cx-digital-ia-2","to_ping":"","pinged":"","post_modified":"2023-10-30 12:13:11","post_modified_gmt":"2023-10-30 19:13:11","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=492289","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":503443,"post_author":"751","post_date":"2024-01-09 09:44:31","post_date_gmt":"2024-01-09 17:44:31","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"1\/2\"][vc_column_text]\r\n<p class=\"pre_h1 text-orange\">Dispon\u00edvel agora<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h2>Navegando no Futuro:<\/h2>\r\n<h4>T\u00eandencias de CX e EX para 2024<\/h4>\r\n[\/vc_column_text][vc_column_text]Os inovadores do mundo est\u00e3o estabelecendo expectativas de experi\u00eancia cada vez mais altas, deixando pouca abertura para um desempenho insatisfat\u00f3rio. Na verdade, um ter\u00e7o dos consumidores trocou ou abandonou marcas no \u00faltimo ano ap\u00f3s uma experi\u00eancia negativa com o atendimento ao cliente.\r\n\r\nPara ajudar as empresas a inovar e otimizar o envolvimento do cliente, reunimos cinco especialistas da ind\u00fastria para explorar as <strong>cinco tend\u00eancias<\/strong> que ir\u00e3o acelerar a experi\u00eancia do cliente e do funcion\u00e1rio no pr\u00f3ximo ano. Isso permitir\u00e1 que voc\u00ea atenda e supere essas novas expectativas de engajamento.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform cta_button=\"Assista agora\" form_reach=\"noreach\" cids_overwrite=\"aod\" cta_header=\"\" cid_id=\"7014X000002evYXQAY\"][\/vc_column][vc_column][cutoff co_thick=\"2px\"][vc_column_text]\r\n<h4 class=\"text-orange\">Assista agora para se manter na vanguarda e descobrir o motivo:<\/h4>\r\n[\/vc_column_text][vc_column_text]\r\n<ul>\r\n \t<li>As marcas utilizar\u00e3o cada ponto de contato na jornada do cliente para aprofundar continuamente o relacionamento<\/li>\r\n \t<li>A intelig\u00eancia artificial criar\u00e1 um mundo sem perguntas<\/li>\r\n \t<li>A transforma\u00e7\u00e3o completa da experi\u00eancia do cliente exigir\u00e1 tr\u00eas tecnologias de IA<\/li>\r\n \t<li>E muito mais<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][vc_column_text]\r\n<h2 style=\"text-align: center;\"><strong class=\"no-bottom-padding no-bottom-margin no-padding font-roboto\">Conhe\u00e7a os Palestrantes<\/strong><\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"499836\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Nerys Corfield<\/strong>\r\nDiretora,\r\nInjection Consulting<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"499843\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Christina \"CK\" Kerley<\/strong>\r\nEspecialista em Inova\u00e7\u00e3o,\r\nTrainer e Futurista,\r\nallthingsCK<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"499840\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Merijn te Booij<\/strong>\r\nGerente Geral\r\nde Workforce Engagement Management,\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"499844\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Brent Leary<\/strong>\r\nCo-founder e S\u00f3cio,\r\nCRM Essentials LLC<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"500902\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Michael Maoz<\/strong>\r\nSenior Vice President\r\nde Inova\u00e7\u00e3o e Estrat\u00e9gia,\r\nSalesforce<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"499841\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Ginger Conlon<\/strong>\r\nDiretora de\r\nThought Leadership,\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][\/vc_column][\/vc_row][\/vc_section]","post_title":"Navegando no Futuro: Tend\u00eancias de CX e EX de 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