{"id":496468,"date":"2023-10-26T10:41:35","date_gmt":"2023-10-26T17:41:35","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=496468"},"modified":"2023-11-29T02:11:56","modified_gmt":"2023-11-29T10:11:56","slug":"genesys-ai-experience","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/pt-br\/webinars\/genesys-ai-experience","title":{"rendered":"AI Bundle Webinar – Genesys AI Experience"},"content":{"rendered":"

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Webinar on-demand<\/span><\/h5>\n
Reserve j\u00e1 o seu lugar!<\/h5>\n
este webinar foi realizado em 28 de novembro<\/h6>\n

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Ver grava\u00e7\u00e3o<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=”gutter-small”][vc_column][vc_row_inner][vc_column_inner css=”.vc_custom_1679309921543{padding-top: -100px !important;}”][vc_column_text css=”.vc_custom_1698261276097{padding-top: -100px !important;}”]<\/p>\n
Junte-se a n\u00f3s neste webinar para experimentar a efic\u00e1cia das novas fun\u00e7\u00f5es de Intelig\u00eancia Artificial (IA) da Genesys, com as quais voc\u00ea pode melhorar a experi\u00eancia do cliente e seu ROI.<\/strong><\/h5>\n

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Predictive engagement:<\/strong> Use a IA para adquirir, qualificar e envolver proativamente clientes ou clientes potenciais no momento certo. Preveja resultados, visualize campanhas e enrique\u00e7a perfis de clientes com base em intera\u00e7\u00f5es anteriores.<\/p>\n

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Predictive routing:<\/strong> Combine clientes com agentes em tempo real usando a IA para analisar continuamente mais de 100 m\u00e9tricas e prever resultados com base em KPIs. O recurso de explicabilidade permite compreender a l\u00f3gica por tr\u00e1s das decis\u00f5es baseadas em IA.<\/p>\n

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Knowledge: <\/strong>Descubra como centralizar, enriquecer, ativar, dimensionar e otimizar sua base de conhecimento. Confira nosso novo Knowledge Workbench para criar conhecimento, Knowledge Optimizer para melhor\u00e1-lo e Support Center para ajudar os clientes a se orientarem em seu site.<\/p>\n

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Dialog Engine Bot Flows e Digital Bot Flows:<\/strong> Liberte os seus agentes das atividades di\u00e1rias mais f\u00e1ceis e\/ou repetitivas. Crie, implante, analise e otimize chatbots que respondem a perguntas e resolvem problemas do dia a dia diretamente na plataforma Genesys Cloud com aceleradores como o Intent Miner para automatizar a modelagem de inten\u00e7\u00f5es.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column v_align=”middle” width=”1\/3″][vc_row_inner r_gutter_size=”gutter-small”][vc_column_inner][vc_column_text]<\/p>\n

CONHE\u00c7A OS PALESTRANTES:<\/strong><\/h4>\n

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Andr\u00e9 Magalh\u00e3es
\n<\/strong>Customer Success Manager<\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”496688″ alignment=”center” si_max_width=”70%”][vc_column_text]<\/p>\n

Hekta Dayalal\u200b
\n<\/strong>Sales Development Representative<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”496824″ alignment=”center” si_max_width=”70%”][vc_column_text]<\/p>\n

M\u00e1rcia Machado
\n<\/strong>Senior Account Executive<\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

Agenda<\/h3><\/div>

28\/11\/2023<\/h3><\/div>

11:00 – 11:10<\/p>

Tend\u00eancias da IA e benef\u00edcios comerciais: introdu\u00e7\u00e3o Genesys AI<\/h3><\/div><\/div>

11:10 – 11:30<\/p>

Casos de uso e demonstra\u00e7\u00e3o da Genesys AI<\/h3><\/div><\/div>

11:30 – 11:45<\/p>

Implanta\u00e7\u00e3o do Genesys AI Bundle<\/h3><\/div><\/div>

11:45 – 12:00<\/p>

Conclus\u00f5es e perguntas<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section background_color=”bgc-navy” m_background_color=”bgc-navy” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row r_gutter_size=”gutter-small”][vc_column width=”1\/2″][vc_row_inner r_gutter_size=”gutter-small”][vc_column_inner][vc_single_image image=”496486″ alignment=”center”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column v_align=”middle” width=”1\/2″][vc_column_text] Webinar on-demand Reserve j\u00e1 o seu lugar! este webinar foi realizado em 28 de novembro [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=”gutter-small”][vc_column][vc_row_inner][vc_column_inner css=”.vc_custom_1679309921543{padding-top: -100px !important;}”][vc_column_text css=”.vc_custom_1698261276097{padding-top: -100px !important;}”] Junte-se a n\u00f3s neste webinar para experimentar a efic\u00e1cia das novas fun\u00e7\u00f5es de Intelig\u00eancia Artificial (IA) da Genesys, com as quais […]<\/p>\n","protected":false},"author":1014,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-496468","webinars","type-webinars","status-publish","hentry"],"acf":{"utm_pass":false,"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","meta_description":"","no_index":false,"no_follow":false,"next_steps_type":"default","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","meta_title":"","meta_twitter_title":"Webinar Genesys AI Experience","meta_twitter_description":"","meta_facebook_title":"Webinar Genesys AI Experience","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"11\/28\/2023 11:00 am","w_edate":"11\/28\/2023 12:00 am","w_scope":"single","w_single_timezone":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"

Obrigado por se registrar! Em breve, receber\u00e1 o email de confirma\u00e7\u00e3o do Zoom com o link de conex\u00e3o. Por favor, guarde a data na sua agenda.<\/p>\n","ns_title":"","ns_subtitle":"","resource_next_steps":"","is_on_demand":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/496468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1014"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/496468\/revisions"}],"predecessor-version":[{"id":499997,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/496468\/revisions\/499997"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=496468"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=496468"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=496468"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=496468"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=496468"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=496468"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=496468"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=496468"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=496468"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=496468"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=496468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}