{"id":464003,"date":"2023-01-19T09:48:58","date_gmt":"2023-01-19T17:48:58","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=464003"},"modified":"2023-01-19T10:12:15","modified_gmt":"2023-01-19T18:12:15","slug":"cx-workforce-of-the-future","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/pt-br\/webinars\/cx-workforce-of-the-future","title":{"rendered":"As Equipes de CX do Futuro"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1 text-orange\">Webinar on-demand<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>As Equipes de CX do Futuro<\/h1>\n<p>Estrat\u00e9gias, cultura e tecnologia: moldando o futuro do trabalho de experi\u00eancia do cliente[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text]Em todo o mundo, os pap\u00e9is da experi\u00eancia do cliente (CX) est\u00e3o mudando. As organiza\u00e7\u00f5es est\u00e3o aumentando as capacidades do talento CX com tecnologia baseada em intelig\u00eancia artificial. E elas est\u00e3o redefinindo as equipes de engajamento do cliente para acompanhar as mudan\u00e7as de hoje e enfrentar os desafios de amanh\u00e3.<\/p>\n<p>As descobertas de uma <a href=\"https:\/\/www.genesys.com\/pt-br\/resources\/cx-and-the-future-of-work\">pesquisa global do MIT Technology Review e da Genesys<\/a> com 800 l\u00edderes de CX mostram que a abordagem de recrutamento comum de \u201cchurn-and-burn\u201d de hoje n\u00e3o \u00e9 sustent\u00e1vel. E a maioria das organiza\u00e7\u00f5es voltadas para o CX planeja contratar uma equipe de linha de frente altamente qualificada que possa resolver problemas complexos dos clientes.<\/p>\n<p>Assista a Zeus Kerravala, fundador e principal analista da ZK Research; e Claire Beatty, diretora s\u00eanior de Thought Leadership da Genesys, debatendo sobre como as equipes de CX est\u00e3o enfrentando esses desafios e evoluindo. Eles se concentram nessas quest\u00f5es cruciais:<\/p>\n<ul>\n<li>O futuro do trabalho mudar\u00e1 a forma como as organiza\u00e7\u00f5es estruturam suas for\u00e7as de trabalho CX?<\/li>\n<li>As empresas bem-sucedidas e centradas no cliente podem reformular fun\u00e7\u00f5es de trabalho, responsabilidades e pol\u00edticas de reten\u00e7\u00e3o?<\/li>\n<li>Como as organiza\u00e7\u00f5es constroem caminhos de promo\u00e7\u00e3o \u00e0 &#8220;prova de futuro&#8221; e desenvolvem carreiras significativas e sustent\u00e1veis para as equipes de CX?<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div 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el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option 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Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Assista agora!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Assista agora!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221;][vc_column width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><strong class=\"font-swb no-bottom-padding no-bottom-margin no-padding\">Conhe\u00e7a os palestrantes<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;443575&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Claire Beatty<\/strong><br \/>\nSr. Director Thought Leadership<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;446048&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Cameron Smith<\/strong><br \/>\nVP Product Management &#8211; WEM<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;443576&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><b class=\"text-orange\">Zeus Kerravala\u00a0<\/b><br \/>\nFounder and Principal Analyst<br \/>\nZK Research<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Webinar on-demand [\/vc_column_text][vc_column_text] As Equipes de CX do Futuro Estrat\u00e9gias, cultura e tecnologia: moldando o futuro do trabalho de experi\u00eancia do cliente[\/vc_column_text][vc_column_text]Em todo o mundo, os pap\u00e9is da experi\u00eancia do cliente (CX) est\u00e3o mudando. As organiza\u00e7\u00f5es est\u00e3o aumentando as capacidades do talento CX com tecnologia baseada em intelig\u00eancia artificial. E elas est\u00e3o redefinindo [&hellip;]<\/p>\n","protected":false},"author":751,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-464003","webinars","type-webinars","status-publish","hentry","webinar_type-analyst","tax_priority-54"],"acf":{"w_sdate":"09\/21\/2022 11:00 am","w_edate":"09\/22\/2022 6:00 am","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"enable_ab_test":false,"add_to_global_events":false,"meta_title":"","meta_description":"Junte-se a n\u00f3s para uma discuss\u00e3o animada sobre como o trabalho de CX est\u00e1 mudando e quais abordagens sua organiza\u00e7\u00e3o deve considerar para preparar suas equipes para o futuro.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"<p>Para um mergulho mais profundo na experi\u00eancia do cliente e no futuro do trabalho, <a href=\"https:\/\/www.genesys.com\/pt-br\/resources\/cx-and-the-future-of-work\">baixe o relat\u00f3rio completo do MIT Technology Review Insights<\/a>, apresentando uma pesquisa executiva global e entrevistas com l\u00edderes empresariais da AT&amp;T, Zurich Insurance e Deloitte, entre outros.<\/p>\n<p>Obrigado por assistir!<\/p>\n","media_type":"embed","media_position":"left","next_steps_type":"default","ns_title":"","resource_next_steps":"","w_region":[{"value":"na","label":"North America"},{"value":"emea","label":"Europe, Middle East & Africa"},{"value":"apac","label":"Asia-Pacific"}],"w_reg_na_time":{"custom_label":"North America","w_reg_time_date_na":"09\/21\/2022","w_reg_timezone_na":"11AM PT \/ 2PM ET","w_cid_na":"7011T000001YpQmQAK"},"w_reg_emea_time":{"custom_label":"Europe, Middle East & Africa","w_reg_time_date_emea":"09\/22\/2022","w_reg_timezone_emea":"2PM BST \/ 3PM CEST","w_cid_emea":"7011T000001YpSnQAK"},"w_reg_apac_time":{"custom_label":"Asia-Pacific","w_reg_time_date_apac":"09\/22\/2022","w_reg_timezone_apac":"1PM AEST \/ 11AM SGT","w_cid_apac":"7011T000001YpSiQAK"},"custom_canonical_url":"","toggle_exceed_chat":false,"disable_next_steps":false,"display_desc":false,"title_align":"left","ns_subtitle":"","media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/D7f0lkbk0dg?&cc_lang_pref=pt&cc_load_policy=1&hl=pt\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; 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