{"id":463968,"date":"2023-01-19T09:18:23","date_gmt":"2023-01-19T17:18:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=463968"},"modified":"2023-01-19T10:22:49","modified_gmt":"2023-01-19T18:22:49","slug":"forecasting-the-future-of-cx-six-trends-for-2023","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/pt-br\/webinars\/forecasting-the-future-of-cx-six-trends-for-2023","title":{"rendered":"Prevendo o futuro da CX: Seis tend\u00eancias para 2023"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p class=\"pre_h1\">J\u00e1 dispon\u00edvel on-demand<\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Prevendo o futuro da CX: Seis tend\u00eancias para 2023<\/h1>\n<p>[\/vc_column_text][vc_column_text]Como manter a competitividade no cen\u00e1rio atual.[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[\/vc_column_inner][\/vc_row_inner][vc_column_text]Em tempos de incerteza, pode ser dif\u00edcil enxergar o que est\u00e1 por vir \u2013 e ainda mais dif\u00edcil se preparar para isso. Mas em meio \u00e0 volatilidade de hoje, <strong class=\"text-orange\">algumas tend\u00eancias s\u00e3o claras<\/strong>, compreend\u00ea-las lhe dar\u00e1 uma vantagem competitiva.<\/p>\n<p>O sucesso na economia da experi\u00eancia ainda envolve uma abordagem centrada no cliente. Mas o que isso significa \u2013 e como as organiza\u00e7\u00f5es cumprem essa promessa \u2013 est\u00e1 mudando. A tecnologia e a experi\u00eancia do colaborador desempenhar\u00e3o um papel importante no que acontecer\u00e1 a seguir.<\/p>\n<p>Nesta sess\u00e3o, especialistas do setor e l\u00edderes de mercado oferecem uma vis\u00e3o das <strong class=\"text-orange\">tend\u00eancias de experi\u00eancia do cliente mais importantes para 2023<\/strong>.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h6 class=\"text-blue font-swb\">saiba como essas tend\u00eancias definir\u00e3o o futuro:<\/h6>\n<p>[\/vc_column_text]<div class=\"component icon-list w-100  horizontal text-start\"><div class=\"row no-gutters p-0 m-0\"><div class=\"col-md-1 me-auto\"><i class=\"mb-1 icon-size-regular fak fa-gen-ai-acronym text-light-blue\"><\/i><\/div><div class=\"col-md-10\"><p>A orquestra\u00e7\u00e3o da jornada baseada em I.A remodelar\u00e1 o CX<\/p>\n<\/div><\/div><\/div><div class=\"component icon-list w-100  horizontal text-start\"><div class=\"row no-gutters p-0 m-0\"><div class=\"col-md-1 me-auto\"><i class=\"mb-1 icon-size-regular fak fa-gen-mobile-laptop text-light-blue\"><\/i><\/div><div class=\"col-md-10\"><p>A tecnologia transformacional proporcionar\u00e1 simplicidade, efici\u00eancia e agilidade sem precedentes<\/p>\n<\/div><\/div><\/div><div class=\"component icon-list w-100  horizontal text-start\"><div class=\"row no-gutters p-0 m-0\"><div class=\"col-md-1 me-auto\"><i class=\"mb-1 icon-size-regular fak fa-gen-people-3 text-light-blue\"><\/i><\/div><div class=\"col-md-10\"><p>A experi\u00eancia do colaborador ser\u00e1 reimaginada<\/p>\n<\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001Yt11QAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"attended on-demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/resources\/six-cx-trends-for-2023\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/463968\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/463968\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"463968\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de 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cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Assista agora!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Assista agora!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h2 class=\"font-swb\" style=\"text-align: center;\">Conhe\u00e7a os palestrantes<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text css=&#8221;.vc_custom_1671047825031{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458438 size-full\" src=\"https:\/\/www.genesys.com\/media\/Rebecca-Wetterman-Round-3.png\" alt=\"\" width=\"105\" height=\"105\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Rebecca Wettemann<\/strong><br \/>\nCEO and Principal Analyst<br \/>\nValoir<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668790369433{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458709 size-full\" src=\"https:\/\/www.genesys.com\/media\/Lori-Bocklund-Round-2.png\" alt=\"\" width=\"105\" height=\"105\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Lori Bocklund<br \/>\n<\/strong>Founder and President<br \/>\nStrategic Contact<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1671024266320{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-459716 \" src=\"https:\/\/www.genesys.com\/media\/Phoebe-M-Asquith.png\" alt=\"\" width=\"110\" height=\"114\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Dr. Phoebe Asquith<br \/>\n<\/strong>Lead Psychologist and Wellbeing Consultant<br \/>\nSabio Group<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668699600266{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458710 size-full\" src=\"https:\/\/www.genesys.com\/media\/Dr.-Natalie.png\" alt=\"\" width=\"105\" height=\"105\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Dr. Natalie Petouhoff<br \/>\n<\/strong>Senior Strategic Business Consultant Director<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1671024566225{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-459637\" src=\"https:\/\/www.genesys.com\/media\/headshot_Steve-Offsey-O_200x200-144x144.png\" alt=\"\" width=\"98\" height=\"98\" srcset=\"https:\/\/www.genesys.com\/media\/headshot_Steve-Offsey-O_200x200-144x144.png 144w, https:\/\/www.genesys.com\/media\/headshot_Steve-Offsey-O_200x200.png 200w\" sizes=\"(max-width: 98px) 100vw, 98px\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Steve Offsey<br \/>\n<\/strong>Vice President of Marketing &#8211; Pointillist<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1669828365165{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-459733 \" src=\"https:\/\/www.genesys.com\/media\/David-Wasserman.png\" alt=\"\" width=\"112\" height=\"112\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>David Wasserman<br \/>\n<\/strong>Senior Director of Product Marketing<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668700456731{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458414\" src=\"https:\/\/www.genesys.com\/media\/Claire-Beatty-modified-300x300.png\" alt=\"\" width=\"105\" height=\"105\" srcset=\"https:\/\/www.genesys.com\/media\/Claire-Beatty-modified-300x300.png 300w, https:\/\/www.genesys.com\/media\/Claire-Beatty-modified-144x144.png 144w, https:\/\/www.genesys.com\/media\/Claire-Beatty-modified.png 400w\" sizes=\"(max-width: 105px) 100vw, 105px\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Claire Beatty<br \/>\n<\/strong>Senior Director of Thought Leadership<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1668790207171{padding-bottom: 20px !important;}&#8221;]<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 35.6153%;\"><img decoding=\"async\" class=\"alignnone wp-image-458415\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-Podcast-Image-1-modified-300x300.png\" alt=\"\" width=\"105\" height=\"105\" srcset=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-Podcast-Image-1-modified-300x300.png 300w, https:\/\/www.genesys.com\/media\/Ginger-Conlon-Podcast-Image-1-modified-144x144.png 144w, https:\/\/www.genesys.com\/media\/Ginger-Conlon-Podcast-Image-1-modified.png 714w\" sizes=\"(max-width: 105px) 100vw, 105px\" \/><\/td>\n<td style=\"width: 64.3847%;\"><strong>Ginger Conlon<br \/>\n<\/strong>Director of Thought Leadership<br \/>\nGenesys<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner][vc_column_text] J\u00e1 dispon\u00edvel on-demand [\/vc_column_text][vc_column_text] Prevendo o futuro da CX: Seis tend\u00eancias para 2023 [\/vc_column_text][vc_column_text]Como manter a competitividade no cen\u00e1rio atual.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]Em tempos de incerteza, pode ser dif\u00edcil enxergar o que est\u00e1 por vir \u2013 e ainda mais dif\u00edcil se preparar para isso. Mas em meio \u00e0 volatilidade de hoje, algumas tend\u00eancias s\u00e3o claras, compreend\u00ea-las [&hellip;]<\/p>\n","protected":false},"author":751,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-463968","webinars","type-webinars","status-publish","hentry"],"acf":{"w_sdate":"01\/03\/2023 9:00 am","w_edate":"01\/03\/2023 10:00 am","w_scope":"single","w_region":[{"value":"na","label":"North America"},{"value":"emea","label":"Europe, Middle East & Africa"},{"value":"apac","label":"Asia-Pacific"}],"w_reg_na_time":{"custom_label":"","w_reg_time_date_na":"11\/16\/2022","w_reg_timezone_na":"11AM PT\/2PM ET","w_cid_na":"7011T000001YrqAQAS"},"w_reg_emea_time":{"custom_label":"","w_reg_time_date_emea":"11\/17\/2022","w_reg_timezone_emea":"2PM GMT\/3PM 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Top CX Trends for 2022 and Beyond<\/h1>\r\nWinning in today\u2019s experience economy requires delivering empathy at scale to customers and employees. To accelerate this transformation, we\u2019ve identified eight major trends in customer experience (CX) and employee experience that will drive businesses in 2022 and beyond.\r\n\r\nIn this report, leaders from Genesys, our ecosystem partners and industry analysts share how these eight trends \u2014 spanning platforms, data, personalization, metrics and talent \u2014 will reshape their strategic agendas and yours. We explore what these trends mean for your business, the benefits of getting ahead of them \u2014 and the risks of being left behind.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" elemental_order=\"order-2\" offset=\"vc_hidden-md vc_hidden-sm vc_hidden-xs\"][vc_single_image image=\"415005\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-white\" m_background_color=\"bgc-white\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" el_id=\"socx21-panel-nav\"][vc_row content_placement=\"middle\" el_class=\"socx21-panel-nav\" css=\".vc_custom_1633036116037{padding-top: 0px !important;padding-bottom: 0px !important;}\"][vc_column][vc_column_text css=\".vc_custom_1633036374284{margin-bottom: 0px !important;padding-bottom: 0px !important;}\"]\r\n<h3 class=\"text-navy\" style=\"text-align: center;\">Navigate the trends<\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" css=\".vc_custom_1633038389722{margin-top: -2.167rem !important;padding-top: 0px !important;}\"][vc_column width=\"1\/2\" el_class=\"stack-one\"][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-1|title:By%20John%20Gamberoni%2C%20Accenture\" media=\"416308\"]\r\n<h4>1. Contact center to engagement center<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-2|title:By%20Bruce%20Temkin%2C%20Qualtrics%20XM%20Institute\" media=\"416538\"]\r\n<h4>2. CX metrics aligned to value\u200b<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-3|title:By%20Don%20Peppers%2C%20CX%20Speakers\" media=\"416533\"]\r\n<h4>3. Personalized end-to-end journeys<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-4|title:By%20Brett%20Weigl%2C%20Genesys\" media=\"416539\"]\r\n<h4>4. AI builds customer empathy<\/h4>\r\n[\/component_card][\/vc_column][vc_column width=\"1\/2\" el_class=\"stack-two\"][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-5|title:By%20Shantanu%20Misra%2C%20Google\" media=\"416543\"]\r\n<h4>5. Fair exchange: Data for experience<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-6|title:By%20David%20Allison%2C%20The%20Valuegraphics%20Project\" media=\"416540\"]\r\n<h4>6. Human values drives workforce engagement<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-7|title:By%20Mila%20D%E2%80%99Antonio%2C%20Omdia\" media=\"416541\"]\r\n<h4>7. CX becomes a talent hub<\/h4>\r\n[\/component_card][component_card format=\"horizontal\" media_size=\"thumbnail\" background_color=\"bgc-lgray\" cta=\"url:%2Fresources%2Ftop-cx-trend-8|title:By%20Olivier%20Jouve%2C%20Genesys%20Cloud\" media=\"416542\"]\r\n<h4>8. Composable tech delivers speed and scale<\/h4>\r\n[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\"yes\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"1\/2\"][vc_single_image image=\"400881\"][\/vc_column][vc_column width=\"1\/2\"][vc_column_text]\r\n<h3 class=\"font-swb\">This report explores how consumers and companies are interacting today<\/h3>\r\nIt surfaces the good, the bad and the ugly about customer experience, and explores how CX leaders can win in the experience economy.[\/vc_column_text][component_button primary_cta=\"url:%2Fresources%2Fstate-of-cx-report|title:Download%20the%20report%20now|rel:nofollow\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"The Top CX Trends for 2022 and Beyond","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"top-cx-trends-2022","to_ping":"","pinged":"","post_modified":"2024-12-03 10:15:02","post_modified_gmt":"2024-12-03 18:15:02","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=414932","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":429717,"post_author":"596","post_date":"2022-04-26 14:14:51","post_date_gmt":"2022-04-26 21:14:51","post_content":"","post_title":"Relat\u00f3rio do estado da CX","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"state-of-cx-report","to_ping":"","pinged":"","post_modified":"2022-04-26 14:17:25","post_modified_gmt":"2022-04-26 21:17:25","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/relatorio-do-estado-da-cx","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"w_single_timezone":"","toggle_exceed_chat":false,"media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/lLjqKbQg7DY?&cc_lang_pref=pt&cc_load_policy=1&hl=pt\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/463968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/751"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/463968\/revisions"}],"predecessor-version":[{"id":464033,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/463968\/revisions\/464033"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=463968"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=463968"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=463968"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=463968"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=463968"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=463968"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=463968"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=463968"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=463968"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=463968"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=463968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}