{"id":442847,"date":"2022-08-15T11:40:56","date_gmt":"2022-08-15T18:40:56","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=442847"},"modified":"2022-09-05T06:49:39","modified_gmt":"2022-09-05T13:49:39","slug":"a-nova-era-da-experiencia-do-cliente-no-brasil-como-a-tecnologia-de-cx-em-nuvem-se-tornou-a-maior-aliada-do-seu-negocio","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/pt-br\/webinars\/a-nova-era-da-experiencia-do-cliente-no-brasil-como-a-tecnologia-de-cx-em-nuvem-se-tornou-a-maior-aliada-do-seu-negocio","title":{"rendered":"A Nova Era da Experi\u00eancia do Cliente no Brasil. Como a Tecnologia de CX em Nuvem se tornou a maior Aliada do seu Neg\u00f3cio."},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Participe ao vivo!<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-443517 size-full\" src=\"https:\/\/www.genesys.com\/media\/Logo_MIT-200x200-1.png\" alt=\"\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.genesys.com\/media\/Logo_MIT-200x200-1.png 200w, https:\/\/www.genesys.com\/media\/Logo_MIT-200x200-1-144x144.png 144w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>[\/vc_column_text][vc_column_text css_animation=&#8221;none&#8221;]<\/p>\n<p class=\"font-swb text-60 text-blue\">A nova era da Experi\u00eancia do Cliente no Brasil: Como a Tecnologia de CX em Nuvem se tornou a maior aliada do seu neg\u00f3cio.<\/p>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span><div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text]A gera\u00e7\u00e3o de vantagem competitiva alavancada por uma Experi\u00eancia de Cliente Superior ganha papel de destaque nas empresas brasileiras no cen\u00e1rio econ\u00f4mico atual. Conhe\u00e7a os desafios e as oportunidades para se conquistar e fidelizar clientes atrav\u00e9s de uma estrat\u00e9gia de CX adequada \u00e0s novas demandas do mercado.<\/p>\n<p>Participe do Webinar e entenda sobre:<\/p>\n<ul>\n<li>A For\u00e7a do Consumidor e o novo paradigma da Experi\u00eancia do Cliente no Brasil.<\/li>\n<li>O Problema do NPS como m\u00e9trica de CX no mercado Brasileiro.<\/li>\n<li>Os desafios e oportunidades para a aquisi\u00e7\u00e3o e fideliza\u00e7\u00e3o de clientes no cen\u00e1rio econ\u00f4mico atual.<\/li>\n<li><em>Customer Journey Analytics:<\/em> Como os dados se tornaram pe\u00e7a fundamental na melhoria da Experi\u00eancia do Cliente<\/li>\n<li>Employee Experience e Empatia aplicado aos neg\u00f3cios: Os novos pilares de uma estrat\u00e9gia de CX de sucesso<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001Yp2yQAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/442847?thankyou=442847&page_type=webinars&page_attr=Analyst\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/442847\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/442847\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"442847\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Registre-se\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Registre-se\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"font-size: 18.72px;\">Conhe\u00e7a os palestrantes:<\/span><\/h3>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 270px; top: -6.78906px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;442872&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Carlos Aros<\/strong><br \/>\nEditor Executivo<br \/>\nMIT Technology Review Brasil<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;444327&#8243; alignment=&#8221;center&#8221; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><b>Rander Souza<br \/>\n<\/b>Cloud Strategy Director<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Participe ao vivo! [\/vc_column_text][vc_column_text css_animation=&#8221;none&#8221;] A nova era da Experi\u00eancia do Cliente no Brasil: Como a Tecnologia de CX em Nuvem se tornou a maior aliada do seu neg\u00f3cio. [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]A gera\u00e7\u00e3o de vantagem competitiva alavancada por uma Experi\u00eancia de Cliente Superior ganha papel de destaque nas empresas brasileiras no cen\u00e1rio econ\u00f4mico atual. Conhe\u00e7a [&hellip;]<\/p>\n","protected":false},"author":751,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[14921,14924,14856,14920],"tax_bundle":[],"tax_contenttheme2":[16122,16154,16179,16142],"tax_capability_sitewide":[16239,16255,16208,16317],"tax_products_programs":[16462,16488,17539],"tax_buying_job":[],"tax_buyer_persona":[16877,16910],"tax_sector":[17043,16945,17019,17057],"tax_segment":[17097,17107],"class_list":["post-442847","webinars","type-webinars","status-publish","hentry","webinar_type-analyst","tax_contenttheme-level-up-your-technology-pt-br","tax_contenttheme-grow-your-business-pt-br","tax_contenttheme-melhore-a-experiencia-do-cliente","tax_contenttheme-improve-employee-experience-pt-br","tax_contenttheme2-grow-your-business-pt-br","tax_contenttheme2-improve-employee-experience-pt-br","tax_contenttheme2-level-up-your-technology-pt-br","tax_contenttheme2-improve-customer-experience-pt-br","tax_capability_sitewide-analytics-and-reporting-pt-br","tax_capability_sitewide-digital-pt-br","tax_capability_sitewide-ai-and-automation-pt-br","tax_capability_sitewide-integrations-pt-br","tax_products_programs-cx-evolution-pt-br","tax_products_programs-genesys-ai-pt-br","tax_products_programs-genesys-cloud-cx-pt-br","tax_buyer_persona-business-pt-br","tax_buyer_persona-technical-pt-br","tax_sector-retail-pt-br","tax_sector-financial-pt-br","tax_sector-public-pt-br","tax_sector-technology-pt-br","tax_segment-enterprise-pt-br","tax_segment-midsized-pt-br"],"acf":{"w_sdate":"09\/15\/2022 10:30 am","w_edate":"09\/15\/2022 11:00 am","w_scope":"single","w_single_timezone":"15 de Setembro, 2022 \u00e0s 10:30","item_nav_hide":"hide","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":false,"enable_ab_test":false,"meta_title":"","meta_description":"Entenda o papel da Tecnologia em Cloud na Estrat\u00e9gia de Experi\u00eancia do Cliente em empresas brasileiras.","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"<p>Obrigado por se registrar em nosso Webinar! Voc\u00ea receber\u00e1 em breve um e-mail de confirma\u00e7\u00e3o.<\/p>\n","media_type":"embed","media_position":"left","next_steps_type":"default","ns_title":"","resource_next_steps":[{"ID":430068,"post_author":"751","post_date":"2022-05-05 12:07:27","post_date_gmt":"2022-05-05 19:07:27","post_content":"","post_title":"Relat\u00f3rio de Pesquisa Economist Impact: A IA Atinge a Maturidade","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"ai-comes-of-age-report","to_ping":"","pinged":"","post_modified":"2025-10-03 09:21:34","post_modified_gmt":"2025-10-03 16:21:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=430068","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":415947,"post_author":"668","post_date":"2022-01-28 10:09:55","post_date_gmt":"2022-01-28 18:09:55","post_content":"","post_title":"O Cen\u00e1rio da Customer Experience","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-state-of-customer-experience-research","to_ping":"","pinged":"","post_modified":"2023-05-12 08:23:16","post_modified_gmt":"2023-05-12 15:23:16","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=415947","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":106493,"post_author":"1","post_date":"2018-11-01 09:13:36","post_date_gmt":"2018-11-01 16:13:36","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<h1>[this_page_title]<\/h1>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text]Com a ado\u00e7\u00e3o de tecnologias habilitadas com Intelig\u00eancia Artificial (I.A.) empresas est\u00e3o transformando todas as intera\u00e7\u00f5es com clientes em verdadeiras oportunidades de vendas e fideliza\u00e7\u00e3o.\r\n\r\nPor meio de diferentes tipos de agentes virtuais ou chatbots, \u00e9 poss\u00edvel reduzir custos operacionais e oferecer suporte ao cliente 24\/7 de forma personalizada e em tempo real, eliminando totalmente o indesejado tempo de espera, dentre outros.\r\n\r\nAssista o webinar em parceria com a Frost &amp; Sullivan e descubra:\r\n<ul>\r\n \t<li>Como os bots habilitados com AI est\u00e3o transformando a experi\u00eancia do cliente (CX)<\/li>\r\n \t<li>Quais s\u00e3o os desafios e benef\u00edcios da implementa\u00e7\u00e3o de tecnologias de intelig\u00eancia artificial para solu\u00e7\u00f5es de atendimento ao cliente<\/li>\r\n \t<li>Como a intelig\u00eancia artificial est\u00e1 impactando a for\u00e7a de trabalho na ind\u00fastria de CX<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/3\"][vc_single_image image=\"106495\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Maiara Munhoz<\/strong>\r\nAnalista S\u00eanior de Ind\u00fastria na divis\u00e3o de Esterprise Communications da Frost &amp; Sullivan na Am\u00e9rica Latina<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"106494\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Cl\u00e1udio Barbosa<\/strong>\r\nGerente de Solu\u00e7\u00f5es na\r\nGenesys Brasil<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"ASSISTA A GRAVA\u00c7\u00c3O DO WEBINAR\" cta_button=\"Assista Agora\" cms_hold=\"RG\" landing_id=\"62188\" cid_id=\"7010B000001SOBq\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"O Papel da Intelig\u00eancia Artificial na Transforma\u00e7\u00e3o da Experi\u00eancia do Cliente","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"o-papel-da-inteligencia-artificial-na-transformacaeo-da-experiencia-do-cliente","to_ping":"","pinged":"","post_modified":"2018-11-01 09:13:36","post_modified_gmt":"2018-11-01 16:13:36","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=106493","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":386027,"post_author":"668","post_date":"2021-06-28 13:53:15","post_date_gmt":"2021-06-28 20:53:15","post_content":"","post_title":"A experi\u00eancia conectada do Cliente","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-connected-customer-experience-latin-america","to_ping":"","pinged":"","post_modified":"2025-10-03 10:27:51","post_modified_gmt":"2025-10-03 17:27:51","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=386027","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"custom_canonical_url":"","disable_next_steps":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/442847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/751"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/442847\/revisions"}],"predecessor-version":[{"id":447002,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/webinars\/442847\/revisions\/447002"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=442847"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=442847"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=442847"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=442847"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=442847"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=442847"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=442847"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=442847"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=442847"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=442847"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=442847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}