{"id":328877,"date":"2020-07-22T11:48:37","date_gmt":"2020-07-22T18:48:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=328877"},"modified":"2020-07-30T19:51:48","modified_gmt":"2020-07-31T02:51:48","slug":"o-poder-do-omnichannel-como-transformar-a-experiencia-do-atendimento-ao-cliente","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/pt-br\/webinars\/o-poder-do-omnichannel-como-transformar-a-experiencia-do-atendimento-ao-cliente","title":{"rendered":"O Poder do Omnichannel: Como Transformar a Experi\u00eancia do Atendimento ao Cliente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]Webinar[\/vc_column_text][vc_column_text]<\/p>\n<h1>O Poder do Omnichannel: Como Transformar a Experi\u00eancia do Atendimento ao Cliente<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8221;328901&#8243; si_max_width=&#8221;25%&#8221;]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text css_animation=&#8221;none&#8221;]<\/p>\n<h3>19 de agosto de 2020, 10:00, Hor\u00e1rio BRA<\/h3>\n<h3>Webinar Ao Vivo<\/h3>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<span style=\"font-weight: 400;\">Prestar um excelente atendimento ao cliente, de forma personalizada e totalmente integrada, s\u00e3o pr\u00e9-requisitos para as empresas que desejam sobreviver, se destacar e crescer na Era Digital.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Projetos que integram diversos canais de atendimento (o Omnichannel) t\u00eam sido a chave para que as empresas reduzam custos e personalizem seu atendimento.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aliando tecnologias como Intelig\u00eancia Artificial, Nuvem e Automa\u00e7\u00e3o, projetos Omnichannel tem o poder de transformar o atendimento ao cliente, gerando ganhos significativos de produtividade.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Entenda como voc\u00ea pode transformar a experi\u00eancia de atendimento ao cliente. T\u00f3picos que ser\u00e3o abordados:<\/span><\/p>\n<ul>\n<li><strong>Desmistificando o conceito de Omnichannel;<\/strong><\/li>\n<li><strong>O atendimento na Era Digital: Escalabilidade e Adapta\u00e7\u00e3o;<\/strong><\/li>\n<li><strong>Vis\u00e3o 360: a Import\u00e2ncia da Integra\u00e7\u00e3o para o Omnichannel;<\/strong><\/li>\n<li><strong>Novas tecnologias: utiliza\u00e7\u00e3o de IA e automa\u00e7\u00e3o;<\/strong><\/li>\n<li><strong>O potencial do omnichannel de forma pr\u00e1tica.<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Participe deste webinar e fa\u00e7a suas perguntas ao vivo.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<span style=\"background-color: #eeeeee;\"><\/span>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div 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class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os 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class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Inscreva-se agora\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Inscreva-se agora\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Conhe\u00e7a os Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;160069&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><b>Claudio Barbosa<\/b><\/p>\n<p style=\"text-align: center;\">Solutions Consulting Manager<\/p>\n<p style=\"text-align: center;\">Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;328880&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><b>Douglas Silva<\/b><\/p>\n<p style=\"text-align: center;\">Head de Sales e Marketing<\/p>\n<p style=\"text-align: center;\">Icaro Tech<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]Webinar[\/vc_column_text][vc_column_text] O Poder do Omnichannel: Como Transformar a Experi\u00eancia do Atendimento ao Cliente [\/vc_column_text][vc_single_image image=&#8221;328901&#8243; si_max_width=&#8221;25%&#8221;][vc_column_text css_animation=&#8221;none&#8221;] 19 de agosto de 2020, 10:00, Hor\u00e1rio BRA Webinar Ao Vivo [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Prestar um excelente atendimento ao cliente, de forma personalizada e totalmente integrada, s\u00e3o pr\u00e9-requisitos para as empresas que desejam sobreviver, se destacar e crescer na Era [&hellip;]<\/p>\n","protected":false},"author":751,"featured_media":119792,"template":"","tax_priority":[54],"tax_contenttheme":[14921,14856],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[17539],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[17043,16945,17057],"tax_segment":[],"class_list":["post-328877","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-analyst","webinar_type-partner","tax_priority-54","tax_contenttheme-level-up-your-technology-pt-br","tax_contenttheme-melhore-a-experiencia-do-cliente","tax_products_programs-genesys-cloud-cx-pt-br","tax_sector-retail-pt-br","tax_sector-financial-pt-br","tax_sector-technology-pt-br"],"acf":{"w_tycontent":"<p>Muito obrigado por se inscrever em nosso Webinar: <strong>O Poder do Omnichannel: Como Transformar a Experi\u00eancia do Atendimento ao Cliente<\/strong><\/p>\n<p>Voc\u00ea receber\u00e1 um e-mail com a confirma\u00e7\u00e3o de registro via Webcast em breve.<\/p>\n","w_sdate":"08\/19\/2020 10:00 am","w_edate":"08\/19\/2020 11:00 am","w_scope":"single","w_single_timezone":"19 de agosto de 2020, 10:00 Hor\u00e1rio de Brasilia","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"resource_next_steps":[{"ID":102261,"post_author":"13","post_date":"2017-11-08 00:00:00","post_date_gmt":"2017-11-08 08:00:00","post_content":"<p>[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]<\/p>\r\n<h1>A Nuvem e a Moderniza\u00e7\u00e3o do Contato Center<\/h1>\r\n<p>[\/vc_column_text][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner width=\"2\/3\"][vc_column_text]Um novo cen\u00e1rio competitivo est\u00e1 levando empresas latino-americanas de todas os setores a revisarem seus padr\u00f5es e processos, e a investirem em transforma\u00e7\u00f5es profundas que lhes permitam vencer os novos desafios.<\/p>\r\n<p>O caminho da transforma\u00e7\u00e3o dos contact centers pode tomar diferentes formas, e cada vez mais empresas est\u00e3o aproveitando os benef\u00edcios da nuvem, como modelo de pagamentos recorrentes, elasticidade e flexibilidade, menor custo total de propriedade, r\u00e1pido tempo de implementa\u00e7\u00e3o e atualiza\u00e7\u00e3o e possibilidade de focar apenas no neg\u00f3cio principal.<\/p>\r\n<p>Baixe o relat\u00f3rio da Frost &amp; Sullivan e da Genesys e saiba mais sobre:<\/p>\r\n<ul>\r\n\t<li>O caminho para o consumidor moderno<\/li>\r\n\t<li>A transforma\u00e7\u00e3o da CX<\/li>\r\n\t<li>A evolu\u00e7\u00e3o da nuvem na Am\u00e9rica Latina<\/li>\r\n\t<li>Os benef\u00edcios do PureCloud<\/li>\r\n<\/ul>\r\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"101457\" img_size=\"full\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"OBTENHA O CONTE\u00daDO\" cta_button=\"BAIXE AGORA!\" ar_status=\"dynamic\" cid_id=\"7010B000001SJi2\"][\/vc_column][\/vc_row][\/vc_section]<\/p>","post_title":"A Nuvem e a Moderniza\u00e7\u00e3o do Contact Center","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"a-nuvem-e-a-modernizacaeo-do-contact-center","to_ping":"","pinged":"","post_modified":"2019-03-11 20:17:43","post_modified_gmt":"2019-03-12 03:17:43","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=102261","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":294851,"post_author":"596","post_date":"2020-05-20 14:30:51","post_date_gmt":"2020-05-20 21:30:51","post_content":"[vc_section g_section_text=\"white\" full_width=\"stretch_row\" el_id=\"resources-header\" css=\".vc_custom_1557260620493{background-color: #4e5054 !important;}\" el_class=\"visible-overflow\"][vc_row content_placement=\"middle\"][vc_column width=\"2\/3\"][vc_column_text]\r\n<h3 class=\"pgtagline\"><span class=\"TextRun SCXW262283990 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW262283990 BCX0\" data-wac-het=\"1\">RELAT\u00d3RIO DE PESQUISA DO MIT<\/span><\/span><span class=\"EOP SCXW262283990 BCX0\" data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span><\/h3>\r\n[\/vc_column_text][vc_column_text]\r\n<h1 class=\"p1\"><span class=\"TextRun SCXW194182279 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW194182279 BCX0\" data-wac-het=\"1\">Agenda global de IA - <\/span><\/span><span class=\"TextRun SCXW194182279 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW194182279 BCX0\" data-wac-het=\"1\">Promessa, realidade<\/span><\/span><span class=\"TextRun SCXW194182279 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun CommentStart SCXW194182279 BCX0\" data-wac-het=\"1\">\u00a0<\/span><\/span><span class=\"TextRun SCXW194182279 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW194182279 BCX0\" data-wac-het=\"1\">e o papel da IA e do compartilhamento de dados<\/span><\/span><span class=\"EOP SCXW194182279 BCX0\" data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span><\/h1>\r\n[\/vc_column_text][vc_column_text]<span class=\"TextRun SCXW27963699 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW27963699 BCX0\" data-wac-het=\"1\">Entender o impacto real da IA nos neg\u00f3cios<\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=\"35\" equal_height=\"yes\" css=\".vc_custom_1560865125386{margin-bottom: 100px !important;}\"][vc_column elemental_order=\"order-2\" width=\"2\/3\" css=\".vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}\"][vc_column_text]<span data-contrast=\"auto\">A capacidade da intelig\u00eancia artificial (IA)\u00a0<\/span><span data-contrast=\"none\">n\u00e3o<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"none\">\u00e9\u00a0<\/span><span data-contrast=\"auto\">mais exclusiva\u00a0<\/span><span data-contrast=\"none\">dos\u00a0<\/span><span data-contrast=\"auto\">grandes nomes da tecnologia. Desde o produtor at\u00e9 o setor de energia,<\/span><span data-contrast=\"none\">\u00a0e\u00a0<\/span><span data-contrast=\"auto\">dos servi\u00e7os de sa\u00fade at\u00e9 os governos, o MIT descobriu que as organiza\u00e7\u00f5es de todos os setores est\u00e3o experimentando um conjunto de solu\u00e7\u00f5es de IA.\u00a0<\/span><span data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">O MIT Technology Review Insights fez uma pesquisa\u00a0<\/span><span data-contrast=\"none\">com mais de\u00a0<\/span><span data-contrast=\"auto\">1.00<\/span><span data-contrast=\"none\">0<\/span><span data-contrast=\"auto\">\u00a0executivos seniores<\/span><span data-contrast=\"none\">de\u00a0<\/span><span data-contrast=\"auto\">diferentes setores e regi\u00f5es do mundo para entender como eles\u00a0<\/span><span data-contrast=\"auto\">usam a\u00a0<\/span><span data-contrast=\"auto\">IA\u00a0<\/span><span data-contrast=\"auto\">agora e como planejam us\u00e1-la no\u00a0<\/span><span data-contrast=\"auto\">futuro. Leia o relat\u00f3rio\u00a0<\/span><span data-contrast=\"none\">hoje mesmo para<\/span><span data-contrast=\"auto\">\u00a0aprender<\/span><span data-contrast=\"none\">\u00a0sobre<\/span><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span>\r\n<ul>\r\n \t<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Casos de uso da\u00a0<\/span><span data-contrast=\"auto\">IA no mundo real<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\r\n \t<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Desafios\u00a0<\/span><span data-contrast=\"auto\">de escalabilidade enfrentados pelas empresas\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\r\n \t<li data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Prontid\u00e3o comercial para compartilhar dados\u00a0<\/span><span data-contrast=\"auto\">e\u00a0<\/span><span data-contrast=\"auto\">aprimorar a capacidade da IA<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\" el_class=\"negative-form\" css=\".vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}\"][vc_column_text]\r\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Baixe o relat\u00f3rio<\/h2>\r\n[\/vc_column_text][vc_single_image image=\"317895\" alignment=\"center\" si_max_width=\"60%\"][mktoform form_type=\"hot\" cta_header=\"\" cta_button=\"Baixe o relat\u00f3rio\" form_p_target=\"custom\" url_target=\"yes\" ar_status=\"dynamic\" form_branding=\"resource-alt\" cid_id=\"7011T000001IdI5QAK\" url=\"https:\/\/www.genesys.com\/pt-br\/campaign\/the-global-ai-agenda-promise-reality-and-the-role-of-ai-and-data-sharing\"][\/vc_column][\/vc_row]","post_title":"Agenda global de IA - Promessa, realidade\u00a0e o papel da IA e do compartilhamento de dados","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"role-of-ai-and-data-sharing-across-industries-and-use-cases-mit","to_ping":"","pinged":"","post_modified":"2020-07-06 11:59:13","post_modified_gmt":"2020-07-06 18:59:13","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=294851","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":288312,"post_author":"593","post_date":"2020-04-28 08:26:44","post_date_gmt":"2020-04-28 15:26:44","post_content":"[vc_section g_section_text=\"white\" full_width=\"stretch_row\" el_id=\"resources-header\" css=\".vc_custom_1557260620493{background-color: #4e5054 !important;}\" el_class=\"visible-overflow\"][vc_row content_placement=\"middle\"][vc_column width=\"2\/3\"][vc_column_text]\r\n<h3 class=\"pgtagline\">RELAT\u00d3RIO DE PESQUISA DO GARTNER<\/h3>\r\n[\/vc_column_text][vc_column_text]\r\n<h1 class=\"p1\">Limite o impacto da pandemia do coronav\u00edrus (COVID-19) na sua empresa aumentando a resili\u00eancia da sua infraestrutura<\/h1>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=\"35\" equal_height=\"yes\" css=\".vc_custom_1560865125386{margin-bottom: 100px !important;}\"][vc_column elemental_order=\"order-2\" width=\"2\/3\" css=\".vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}\"][vc_column_text]A pandemia do coronav\u00edrus est\u00e1 afetando a cadeia global de suprimentos. Segundo o Gartner, \u201cenquanto as autoridades de sa\u00fade p\u00fablica de todo o mundo mobilizam seus recursos para minimizar o custo humano da pandemia, muitas empresas est\u00e3o come\u00e7ando a avaliar o poss\u00edvel impacto que a doen\u00e7a est\u00e1 tendo nas suas opera\u00e7\u00f5es.\r\n\r\nGeralmente, os surtos de doen\u00e7as resultam em um aumento do trabalho remoto, principalmente quando atingem propor\u00e7\u00f5es epid\u00eamicas ou pand\u00eamicas; e as restri\u00e7\u00f5es de circula\u00e7\u00e3o ou deslocamento fazem com que haja menos pessoal dispon\u00edvel nas equipes operacionais. Todos esses fatores aumentam a demanda de servi\u00e7os remotos, exatamente em um momento em que h\u00e1 menos funcion\u00e1rios dispon\u00edveis para fornec\u00ea-los.\"\r\n\r\n\"Esta pesquisa ajuda os gerentes de infraestrutura e de opera\u00e7\u00f5es a responder a incidentes provocados por essa doen\u00e7a para aumentar a resili\u00eancia da infraestrutura operacional a fim de proteger suas organiza\u00e7\u00f5es de poss\u00edveis disrup\u00e7\u00f5es nas opera\u00e7\u00f5es.\"\r\n\r\nLeia o relat\u00f3rio para conhecer os principais desafios e as recomenda\u00e7\u00f5es oferecidas, que incluem:\r\n<ul>\r\n \t<li>Como as doen\u00e7as contagiosas dificultam o trabalho da equipe de infraestrutura e de opera\u00e7\u00f5es em rela\u00e7\u00e3o \u00e0 prepara\u00e7\u00e3o de uma resposta adequada<\/li>\r\n \t<li>Como come\u00e7ar a elaborar um programa que aumente a resili\u00eancia da infraestrutura e da for\u00e7a de trabalho a fim de maximizar a produtividade durante a pandemia<\/li>\r\n \t<li>Como dar suporte efetivo \u00e0s opera\u00e7\u00f5es empresariais e atender ao aumento da demanda nos canais digitais atrav\u00e9s de uma infraestrutura escal\u00e1vel<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\" el_class=\"negative-form\" css=\".vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}\"][vc_column_text]\r\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Baixe o relat\u00f3rio<\/h2>\r\n[\/vc_column_text][vc_single_image image=\"268590\" alignment=\"center\" si_max_width=\"60%\"][mktoform cta_header=\"\" cta_button=\"Baixe o relat\u00f3rio\" form_branding=\"resource-alt\" ar_status=\"dynamic\" cid_id=\"7011T000001Id8yQAC\"][\/vc_column][\/vc_row][vc_row css=\".vc_custom_1586289812015{padding-bottom: 10px !important;}\"][vc_column css=\".vc_custom_1586289745002{border-bottom-width: 10px !important;}\"][vc_column_text]<em class=\"text-light-gray text-12\">*\"Gartner, Limit the Business Impact of COVID-19 Coronavirus Outbreaks by Improving Infrastructure Resilience, Kevin Ji, Tao Wu, Henrique Cecci, 17 de mar\u00e7o de 2020\"<\/em>[\/vc_column_text][\/vc_column][\/vc_row]","post_title":"Limite o impacto da pandemia do coronav\u00edrus (COVID-19) na sua empresa aumentando a resili\u00eancia da sua infraestrutura","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"limite-o-impacto-da-pandemia-do-coronavirus-covid-19-na-sua-empresa-aumentando-a-resiliencia-da-sua-infraestrutura","to_ping":"","pinged":"","post_modified":"2020-04-28 08:26:10","post_modified_gmt":"2020-04-28 15:26:10","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=288312","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":106535,"post_author":"1","post_date":"2018-11-01 09:13:33","post_date_gmt":"2018-11-01 16:13:33","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<h1>[this_page_title]<\/h1>\r\n[\/vc_column_text][cutoff co_thick=\"2px\"][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text]O que as empresas mais influentes do mundo fazem para que a excel\u00eancia em experi\u00eancia do cliente seja o principal fator do aumento da receita e da fidelidade \u00e0 marca?\r\n\r\nUma pesquisa global da MIT Technology Review com a participa\u00e7\u00e3o de 550 executivos descobriu que, al\u00e9m de serem pioneiras na ado\u00e7\u00e3o de solu\u00e7\u00f5es omnichannel no servi\u00e7o de atendimento ao cliente, essas empresas \u201cic\u00f4nicas\u201d conseguiram equilibrar perfeitamente as tecnologias inovadoras \u2013 como IA, autoatendimento de \u00faltima gera\u00e7\u00e3o ou an\u00e1lise de voz \u2013 com a interven\u00e7\u00e3o humana.\r\n\r\nParticipe deste webinar exclusivo do MIT e Genesys e conhe\u00e7a:\r\n<ul>\r\n \t<li>As estrat\u00e9gias que diferenciam uma empresa ic\u00f4nica das outras empresas<\/li>\r\n \t<li>As tecnologias inovadoras que ter\u00e3o um efeito direto sobre as estrat\u00e9gias de CX<\/li>\r\n \t<li>Como as estrat\u00e9gias variam nas diferentes regi\u00f5es em fun\u00e7\u00e3o da maturidade e das expectativas dos clientes<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][webinarschedule][\/vc_column_inner][\/vc_row_inner][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner][vc_column_text]\r\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/3\"][vc_single_image image=\"12285\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Ross O\u2019Brien<\/strong>\r\nSenior contributing editor,\r\nMIT Technology Review Insights<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"106002\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong>Bruno Bertini<\/strong>\r\nDiretor de Marketing\r\n\u2013 LATAM Genesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"ASSISTA A GRAVA\u00c7\u00c3O\" cta_button=\"ASSISTA AGORA\" cms_hold=\"RG\" landing_id=\"63606\" cid_id=\"7010B000001SWv3\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Como as Marcas L\u00edderes Mundiais Equilibram Talento e Tecnologia para Alcan\u00e7ar a Excel\u00eancia em CX","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"como-as-marcas-lideres-mundiais-equilibram-talento-e-tecnologia-para-alcancar-a-excelencia-em-cx","to_ping":"","pinged":"","post_modified":"2018-11-01 09:13:33","post_modified_gmt":"2018-11-01 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