{"id":610957,"date":"2023-09-13T06:53:31","date_gmt":"2023-09-13T13:53:31","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/accelerate-customer-experience-outcomes-with-genesys-ai"},"modified":"2026-01-08T21:12:54","modified_gmt":"2026-01-09T05:12:54","slug":"accelerate-customer-experience-outcomes-with-genesys-ai","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/pt-br\/resources\/accelerate-customer-experience-outcomes-with-genesys-ai","title":{"rendered":"Otimize as experi\u00eancias dos clientes com o Genesys Cloud AI"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Otimize as experi\u00eancias dos clientes com o Genesys Cloud AI<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/brand.genesys.com\/m\/24f170bf70c32feb\/original\/Accelerate-CX-outcomes-with-Genesys-AI_pt-BR.pdf\" target=\"_blank\" rel=\"\">Obtenha a vis\u00e3o geral<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Genesys Cloud AI<\/h3>\n<p>As expectativas dos clientes est\u00e3o em constante evolu\u00e7\u00e3o, exigindo que as empresas encontrem novas maneiras de inovar. Mais do que isso, exigem que se olhe al\u00e9m das limita\u00e7\u00f5es t\u00e9cnicas e de recursos. A intelig\u00eancia artificial (IA) pode ajudar a tornar essa abordagem inovadora poss\u00edvel, e isso n\u00e3o \u00e9 mais um luxo reservado apenas para grandes empresas.<\/p>\n<p>Com IA pronta para uso, qualquer pessoa pode automatizar e otimizar mais rapidamente. Voc\u00ea pode usar IA para automatizar tarefas repetitivas, adaptar-se rapidamente \u00e0s crescentes demandas dos neg\u00f3cios e melhorar as experi\u00eancias de clientes e colaboradores. Para superar a concorr\u00eancia, voc\u00ea precisa de uma plataforma habilitada por IA que aproveite todos os dados, extraia insights pr\u00e1ticos e aja automaticamente com base nesses insights em tempo real. O Genesys Cloud\u2122 AI torna isso poss\u00edvel.<\/p>\n<h3>Vis\u00e3o geral da solu\u00e7\u00e3o<\/h3>\n<p>O Genesys Cloud AI oferece uma solu\u00e7\u00e3o pronta para uso que \u00e9 f\u00e1cil de usar. Com a Genesys, voc\u00ea pode automatizar e otimizar toda a experi\u00eancia do cliente, de ponta a ponta, de maneiras mais inteligentes e estrat\u00e9gicas. Nossas solu\u00e7\u00f5es de IA l\u00edderes de mercado est\u00e3o dispon\u00edveis como um pacote \u00fanico, para que voc\u00ea possa extrair insights valiosos e pr\u00e1ticos dos seus dados o mais rapidamente poss\u00edvel.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/brand.genesys.com\/m\/24f170bf70c32feb\/original\/Accelerate-CX-outcomes-with-Genesys-AI_pt-BR.pdf\" target=\"_blank\" rel=\"\">Obtenha a vis\u00e3o geral<\/a><\/div>[vc_column_text el_class=&#8221;mt-2&#8243;][\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1  \" ><h3 class=\"mb-0\"><i class=\"fak fa-gen-star text-whiteicon-size-regular\" aria-hidden=\"true\"><\/i> Benef\u00edcios<\/h3><\/div><div class=\"card-body\"><ul class=\"text-24\">\n<li>Implementa\u00e7\u00e3o de IA sem esfor\u00e7o e modelos pr\u00e9-constru\u00eddos<\/li>\n<li>Insights pr\u00e1ticos para a orquestra\u00e7\u00e3o das experi\u00eancias<\/li>\n<li>Automa\u00e7\u00e3o de tarefas que aumenta a efici\u00eancia<\/li>\n<li>Assist\u00eancia em tempo real que empodera sua for\u00e7a de trabalho<\/li>\n<li>Seguran\u00e7a, resili\u00eancia e conformidade em que voc\u00ea pode confiar<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-center\">Continue explorando<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-2 scrollable-row\"><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Relat\u00f3rio<\/p><h3 class=\"item-title h6\">Gartner\u00ae Magic Quadrant\u2122 para contact center como servi\u00e7o<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/ai-and-automation\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Funcionalidades<\/p><h3 class=\"item-title h6\">Intelig\u00eancia artificial e automa\u00e7\u00e3o<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Otimize as experi\u00eancias dos clientes com o Genesys Cloud AI [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Genesys Cloud AI As expectativas dos clientes est\u00e3o em constante evolu\u00e7\u00e3o, exigindo que as empresas encontrem novas maneiras de inovar. Mais do que isso, exigem que se olhe al\u00e9m das limita\u00e7\u00f5es t\u00e9cnicas e de recursos. A intelig\u00eancia [&hellip;]<\/p>\n","protected":false},"author":738,"featured_media":607244,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-610957","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_content_type-product-overview-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/610957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/738"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/610957\/revisions"}],"predecessor-version":[{"id":610968,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/610957\/revisions\/610968"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/607244"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=610957"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=610957"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=610957"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=610957"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=610957"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=610957"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=610957"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=610957"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=610957"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=610957"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=610957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}