{"id":402419,"date":"2025-09-15T08:19:29","date_gmt":"2025-09-15T15:19:29","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/principais-capacidades-para-contact-center-como-servico"},"modified":"2025-09-15T08:19:05","modified_gmt":"2025-09-15T15:19:05","slug":"critical-capabilities-for-contact-center-as-a-service","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/pt-br\/resources\/critical-capabilities-for-contact-center-as-a-service","title":{"rendered":"Funcionalidades principais para Contact Center como Servi\u00e7o"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":596,"featured_media":593572,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[16154,16179,16142],"tax_capability_sitewide":[],"tax_products_programs":[17539],"tax_buying_job":[16713,18596,16747],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[17097,17107,17140],"class_list":["post-402419","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme2-improve-employee-experience-pt-br","tax_contenttheme2-level-up-your-technology-pt-br","tax_contenttheme2-improve-customer-experience-pt-br","tax_products_programs-genesys-cloud-cx-pt-br","tax_buying_job-job-4-supplier-selection-pt-br","tax_buying_job-job-4-supplier-selection-pt-br-2","tax_buying_job-job-5-validation-pt-br","tax_segment-enterprise-pt-br","tax_segment-midsized-pt-br","tax_segment-smb-pt-br","tax_content_type-report-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/402419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/596"}],"version-history":[{"count":12,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/402419\/revisions"}],"predecessor-version":[{"id":593585,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/402419\/revisions\/593585"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/593572"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=402419"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=402419"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=402419"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=402419"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=402419"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=402419"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=402419"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=402419"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=402419"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=402419"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=402419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}