{"id":401801,"date":"2021-09-14T14:01:15","date_gmt":"2021-09-14T21:01:15","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/analistas-e-usuarios-concordam-genesys-cloud-cx-e-a-plataforma-lider-para-contact-centers"},"modified":"2025-12-14T23:23:21","modified_gmt":"2025-12-15T07:23:21","slug":"analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/pt-br\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform","title":{"rendered":"Analistas e usu\u00e1rios concordam: Genesys Cloud \u00e9 a plataforma l\u00edder para contact centers"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;brand-update&#8221; css=&#8221;.vc_custom_1751568454126{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;form&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;forced-circle&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Analistas e usu\u00e1rios concordam: a Genesys \u00e9 l\u00edder<\/h1>\n<p class=\"text-22 font-weight-regular\">Obtenha relat\u00f3rios de analistas e avalia\u00e7\u00f5es de compradores em um \u00fanico pacote. Veja por que as principais organiza\u00e7\u00f5es est\u00e3o escolhendo a plataforma Genesys Cloud\u2122.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001kozIQAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/resources.genesys.com\/resource-five-industry-reports\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/401801\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"resources\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/401801\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"401801\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Baixe o pacote\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Baixe o pacote\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1751568209261{margin-top: 0px !important;padding-top: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;mt-0 pt-0&#8243;][vc_row css=&#8221;.vc_custom_1751568221918{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1751566884405{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604444&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1751566884405{margin-top: 0px !important;padding-top: 0px !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column c_sticky=&#8221;yes&#8221; width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1759510120999{margin-top: 2rem !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">Explore os dados de analistas do setor<\/h2>\n<p class=\"text-22 text-balance\">Descubra por que a plataforma Genesys Cloud foi nomeada l\u00edder pelo Gartner, pela Forrester e muito mais.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Obtenha o pacote agora<\/a><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243; elemental_order=&#8221;order-2&#8243;]<style type='text\/css'>\r .space-between .card-body{display: flex; flex-direction: column; justify-content: space-between;}\r <\/style>[vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/pt-br\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>Gartner<sup>\u00ae<\/sup> Principais capacidades para Contact Center como Servi\u00e7o de 2025<\/strong><\/p>\n<p class=\"text-18\">Genesys foi o \u00fanico fornecedor a ser classificado em 1\u00ba lugar em 3 de 5 casos de uso<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"1632\" height=\"260\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/forrester-RGB_logo-1.png\" alt=\"forrester-RGB_logo-1\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>The Forrester Wave\u2122: Plataformas de Contact Center como Servi\u00e7o, 2\u00ba trimestre de 2025<\/strong><\/p>\n<p class=\"text-18\">\u201cO Genesys Cloud CX \u00e9 a melhor op\u00e7\u00e3o para marcas que desejam uma plataforma moderna e altamente escal\u00e1vel com recursos avan\u00e7ados de IA.\u201d<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/pt-br\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"500\" height=\"150\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/IDC-logo-blue400.svg\" alt=\"IDC-logo-blue400\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>IDC MarketScape: Avalia\u00e7\u00e3o de Fornecedores Globais de Plataformas de IA Conversacional de Uso Geral de 2025 <\/strong><\/p>\n<p class=\"text-18\">A Genesys foi reconhecida pela IDC MarketScape como uma l\u00edder em IA conversacional de uso geral<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>Quadrante M\u00e1gico\u2122 do Gartner<sup>\u00ae<\/sup> 2023 para Contact Center como Servi\u00e7o <\/strong><\/p>\n<p class=\"text-18\">O Gartner nomeou a Genesys como L\u00edder pelo 11\u00ba ano consecutivo<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/pt-br\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"500\" height=\"150\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/IDC-logo-blue400.svg\" alt=\"IDC-logo-blue400\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>IDC MarketScape: Avalia\u00e7\u00e3o de Fornecedores Globais de Plataformas de IA Conversacional para Casos de Uso de Front-office de 2025-2026<\/strong><\/p>\n<p class=\"text-18\">A Genesys foi nomeada l\u00edder em plataformas de IA conversacional para casos de uso de front-office<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/pt-br\/resources\/gartner-voice-of-the-customer-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>Voz do Cliente para Contact Center como Servi\u00e7o<\/strong><\/p>\n<p class=\"text-18\">A Genesys foi nomeada Escolha dos Clientes e recomendada por 93% dos avaliadores<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column c_sticky=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">Avalia\u00e7\u00f5es de usu\u00e1rios que falam por si mesmas<\/h2>\n<p class=\"text-22 text-balance\">Obtenha insights de clientes que migraram para o Genesys Cloud. Sem scripts, sem compromissos: apenas experi\u00eancia genu\u00edna.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"205\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/88d2f362-553c157f-g2-crowd-logo.png\" alt=\"553c157f-g2-crowd-logo\" ><\/div><div class=\"card-body\"><p class=\"text-18\">&#8220;A Genesys, sem d\u00favida, oferece a solu\u00e7\u00e3o de experi\u00eancia do cliente mais abrangente e integral do mercado atualmente. Se tenho que pensar no futuro, n\u00e3o escolheria nenhuma outra solu\u00e7\u00e3o.&#8221;<\/p>\n<p><strong>Grayton E. Koenig<\/strong><br \/>\nConsultor Nacional de Solu\u00e7\u00f5es<br \/>\nVoxai<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; elemental_order=&#8221;order-2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"332\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/logo-trust-radius.png\" alt=\"logo-trust-radius\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201cO Genesys Cloud nos permite solicitar feedback de nossos clientes de forma significativa, gerar relat\u00f3rios e quantificar as informa\u00e7\u00f5es, al\u00e9m de fornecer m\u00e9tricas de ROI para a empresa. A plataforma Genesys \u00e9 muito mais f\u00e1cil de navegar para nossos agentes e fornece informa\u00e7\u00f5es diretamente a eles. Assim, os nossos agentes n\u00e3o precisam buscar os dados em uma extensa base de conhecimento cada vez.\u201d<\/p>\n<p><strong>Faith Borst<\/strong><br \/>\nGerente S\u00eanior de Suporte T\u00e9cnico,<br \/>\nCentral de Servi\u00e7os, Data Recognition Corporation<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" href=\"https:\/\/www.gartner.com\/reviews\/market\/contact-center-as-a-service\/vendor\/genesys\/product\/genesys-cloud-cx\/review\/view\/582163\" target=\"_blank\" rel=\"noopener\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"999\" height=\"350\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/peer-insight-transparent.png\" alt=\"peer-insight-transparent\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201cMinha experi\u00eancia com o Genesys Cloud tem sido verdadeiramente excepcional. Como algu\u00e9m que trabalhou com v\u00e1rias plataformas de contact center ao longo dos anos, incluindo sistemas legados, esta plataforma se destaca por sua versatilidade, confiabilidade e inova\u00e7\u00e3o. Desde a transi\u00e7\u00e3o para a plataforma, constatei que ela atende \u00e0s demandas da gest\u00e3o moderna da experi\u00eancia do cliente, mantendo-se adapt\u00e1vel \u00e0s necessidades futuras.\u201d<\/p>\n<p><strong>Seguros<\/strong><\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/W9Uq0nxWfYk\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/do-more-with-genesys-cloud-cx-thumbnail.jpg\" alt=\"Do more with genesys cloud cx thumbnail\" width=\"920\" height=\"572\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Fa\u00e7a mais com o Genesys Cloud<\/h3>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">Supere as expectativas com as mais recentes inova\u00e7\u00f5es digitais e de IA.<\/h4>\n<p>Acelere e simplifique a inova\u00e7\u00e3o e obtenha r\u00e1pido acesso \u00e0s novas funcionalidades, incluindo as mais recentes inova\u00e7\u00f5es nas jornadas baseadas em intelig\u00eancia artificial (IA).[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">Simplifique sua infraestrutura tecnol\u00f3gica para obter agilidade operacional<\/h4>\n<p>Obtenha a vantagem de uma plataforma \u00fanica que abrange vendas, marketing e servi\u00e7os, possibilitando uma experi\u00eancia melhor e mais abrangente para clientes e colaboradores.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">Tenha tranquilidade com uma plataforma CCaaS segura e resiliente<\/h4>\n<p>Obtenha a escalabilidade, a flexibilidade, a seguran\u00e7a e a agilidade que sua empresa necessita com uma solu\u00e7\u00e3o que prioriza a API em uma arquitetura multilocat\u00e1rio e baseada em microsservi\u00e7os.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3 text-balance\">Veja o que os clientes da Genesys est\u00e3o dizendo<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/pt-br\/customer-stories\" target=\"_blank\" rel=\"\">Leia todas as hist\u00f3rias<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"#374693\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Sales-Hub story\" title=\"Sales-Hub\" href=\"#561484\"><img decoding=\"async\" class=\"company-logo\" alt=\"Sales hub company logo\" src=\"https:\/\/www.genesys.com\/media\/Sales-Hub-Logo.svg\" width=\"387\" height=\"104\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 story\" title=\"Nestl\u00e9\" href=\"#558026\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siam Commercial Bank story\" title=\"Siam Commercial Bank\" href=\"#558828\"><img decoding=\"async\" class=\"company-logo\" alt=\"Scb logo\" src=\"https:\/\/www.genesys.com\/media\/SCB-logo.png\" width=\"1591\" height=\"1574\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"374693\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/pt-br\/customer-stories\/techstyleos\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail techstyle\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_TechStyle.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\u201cO tempo de inatividade costumava ser uma ocorr\u00eancia semanal, mas agora eu nem consigo lembrar quando foi a \u00faltima vez que tivemos um incidente. S\u00f3 em termos de produtividade, acreditamos que economizamos cerca de 2.000\u00a0horas.\"\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Jack Roberts<\/p><p class=\"customer-title\">Diretor de Tecnologia e Aplicativos de GMS da TechStyleOS<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"561484\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/customer-stories\/sales-hub\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"A businesswoman and a businessman sitting at a table shaking hands.\" src=\"https:\/\/www.genesys.com\/media\/626x352-Hero-Image-Sales-Hub.png\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cGra\u00e7as \u00e0 experi\u00eancia da Genesys em intelig\u00eancia artificial, automa\u00e7\u00e3o e an\u00e1lise de dados, podemos oferecer um servi\u00e7o altamente personalizado, acelerar o processo de vendas e identificar imediatamente as \u00e1reas de oportunidade. Isso nos permite antecipar as necessidades de nossos clientes.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Edgar Celaya<\/p><p class=\"customer-title\">Diretor de Vendas e Contact Center, Sales-Hub<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"558026\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/pt-br\/customer-stories\/nestle\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail nestle\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Nestle.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cA Genesys nos proporcionou tudo: uma migra\u00e7\u00e3o global para a nuvem preparada para o futuro, que podia ser facilmente adaptada \u00e0s regulamenta\u00e7\u00f5es e restri\u00e7\u00f5es de telefonia de cada pa\u00eds, com n\u00edveis de servi\u00e7o e experi\u00eancia garantidos, independentemente de nossos usu\u00e1rios trabalharem no escrit\u00f3rio ou em casa.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Felipe Kitano<\/p><p class=\"customer-title\">Gerente de Plataforma do Contact Center, Nestl\u00e9<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"558828\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/customer-stories\/siam-commercial-bank \"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer sstories scb tt\" src=\"https:\/\/www.genesys.com\/media\/Customer-SStories_SCB_TT.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cO Genesys Cloud est\u00e1 alinhado com nosso planejamento estrat\u00e9gico de longo prazo, permitindo que aproveitemos a IA, as an\u00e1lises preditivas e o roteamento inteligente para otimizar as intera\u00e7\u00f5es com os clientes. E com a manuten\u00e7\u00e3o baseada na nuvem gerenciada pela Genesys, n\u00e3o precisamos mais nos preocupar com a manuten\u00e7\u00e3o cara de uma infraestrutura local.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Surawat Shinawatra<\/p><p class=\"customer-title\">Chefe de Atendimento ao Cliente, SCB\u202f<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1714436749712{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1751577759283\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/explore-footer-mobile.jpg);\"  href=\"#form\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-5\"><div class=\"content-container\"><h2 class=\"h3\">Obtenha relat\u00f3rios de analistas e avalia\u00e7\u00f5es de usu\u00e1rios em um \u00fanico pacote<\/h2>\n<p>Baixe agora para obter relat\u00f3rios de analistas renomados, conhecer diferentes fornecedores de solu\u00e7\u00f5es e descobrir por que as empresas est\u00e3o migrando para a plataforma Genesys Cloud\u2122.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Obtenha o pacote de relat\u00f3rios<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; } .forced-modern a { background-position: right !important; background-size: cover !important; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;brand-update&#8221; css=&#8221;.vc_custom_1751568454126{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;form&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;forced-circle&#8221;][vc_column_text css=&#8221;&#8221;] Analistas e usu\u00e1rios concordam: a Genesys \u00e9 l\u00edder Obtenha relat\u00f3rios de analistas e avalia\u00e7\u00f5es de compradores em um \u00fanico pacote. Veja por que as principais organiza\u00e7\u00f5es est\u00e3o escolhendo a plataforma Genesys Cloud\u2122. 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