{"id":144008,"date":"2019-05-03T16:08:23","date_gmt":"2019-05-03T23:08:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=144008"},"modified":"2019-05-03T16:14:36","modified_gmt":"2019-05-03T23:14:36","slug":"resolva-os-problemas-de-capacidade-sazonal-do-seu-call-center","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/pt-br\/resources\/resolva-os-problemas-de-capacidade-sazonal-do-seu-call-center","title":{"rendered":"Resolva os problemas de capacidade sazonal do seu call center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Resolva os problemas de capacidade sazonal do seu call center<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]Resolva os problemas de capacidade sazonal do seu call center<\/p>\n<p>&nbsp;<\/p>\n<p>Embora sejam complicados, os picos de atividade sazonais s\u00e3o comuns nas opera\u00e7\u00f5es da maioria das empresas. E, apesar de que n\u00e3o seja poss\u00edvel padronizar completamente todos os n\u00edveis de atividade dos neg\u00f3cios, essas mudan\u00e7as podem ser administradas com um planejamento adequado. A maioria das empresas, de um modo ou de outro, j\u00e1 tiveram que lidar com essa situa\u00e7\u00e3o. No entanto, algumas organiza\u00e7\u00f5es contam com menos recursos para se expandir e contrair com facilidade.<\/p>\n<p>Os problemas de capacidade sazonal podem variar ao longo do ano e n\u00e3o est\u00e3o estritamente limitados a per\u00edodos espec\u00edficos, embora alguns deles sejam catalisadores das preocupa\u00e7\u00f5es em rela\u00e7\u00e3o \u00e0 capacidade do call center.\u00a0 Para solucionar esse problema, o primeiro passo \u00e9 analisar seus dados hist\u00f3ricos e identificar os altos e baixos que sua empresa experimenta. Planeje o cronograma da equipe a partir dessa informa\u00e7\u00e3o e depois concentre-se nos problemas mais complexos que v\u00e3o al\u00e9m das flutua\u00e7\u00f5es normais nos neg\u00f3cios.<\/p>\n<p>Neste e-Book, voc\u00ea descobrir\u00e1:<\/p>\n<ul>\n<li>Como resolver os problemas de aloca\u00e7\u00e3o de pessoal para lidar com seu volume operacional<\/li>\n<li>Como substituir as tecnologias desatualizadas que geram experi\u00eancias ruins<\/li>\n<li>Quais s\u00e3o as melhores ferramentas para resolver os problemas de capacidade sazonal<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;144015&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" 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E, apesar de que n\u00e3o seja poss\u00edvel padronizar completamente todos os n\u00edveis de atividade dos neg\u00f3cios, essas mudan\u00e7as podem ser administradas com um planejamento adequado. 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