{"id":130138,"date":"2019-02-06T21:07:45","date_gmt":"2019-02-07T05:07:45","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=130138"},"modified":"2019-03-25T19:25:20","modified_gmt":"2019-03-26T02:25:20","slug":"tres-megatendencias-de-atendimento-ao-cliente-em-2019","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/pt-br\/resources\/tres-megatendencias-de-atendimento-ao-cliente-em-2019","title":{"rendered":"As tr\u00eas megatend\u00eancias do atendimento ao cliente em 2019: Como a intelig\u00eancia artificial come tarefas, os agentes s\u00e3o mais valorizados"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Relat\u00f3rio da Forrester<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>As tr\u00eas megatend\u00eancias do atendimento ao cliente em 2019: Como a intelig\u00eancia artificial come tarefas, os agentes s\u00e3o mais valorizados<\/h1>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][vc_column_text][\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p>Um excelente servi\u00e7o de atendimento ao cliente n\u00e3o significa apenas reduzir os custos ou tornar as opera\u00e7\u00f5es mais eficientes. Na verdade, \u00e9 uma reinven\u00e7\u00e3o sistem\u00e1tica do estabelecido em rela\u00e7\u00e3o \u00e0 tecnologia, aos dados e \u00e0s opera\u00e7\u00f5es, aproveitando os recursos de automa\u00e7\u00e3o, os dados e os agentes em conjunto para explorar cada um de seus pontos fortes exclusivos e oferecer experi\u00eancias que satisfa\u00e7am as expectativas do cliente.<\/p>\n<p>Com automa\u00e7\u00e3o e intelig\u00eancia artificial (IA), as opera\u00e7\u00f5es de atendimento ao cliente tornam-se cada vez mais eficientes. E isso permite que sua empresa possa proporcionar experi\u00eancias diferenciadas, descobrir novas fontes de receita e reinventar seus modelos de neg\u00f3cios.<\/p>\n<p>Obtenha este relat\u00f3rio agora e descubra:<\/p>\n<ul>\n<li>As tr\u00eas megatend\u00eancias para 2019 que os profissionais dedicados ao atendimento ao cliente devem levar em considera\u00e7\u00e3o para transformar suas opera\u00e7\u00f5es com a IA<\/li>\n<li>Grandes mudan\u00e7as nos perfis dos agentes e a evolu\u00e7\u00e3o dos superagentes<\/li>\n<li>Como a IA e a automa\u00e7\u00e3o dos processos rob\u00f3ticos podem melhorar seus resultados financeiros<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;128804&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" 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Na verdade, \u00e9 uma reinven\u00e7\u00e3o sistem\u00e1tica do estabelecido em rela\u00e7\u00e3o \u00e0 tecnologia, aos dados e \u00e0s opera\u00e7\u00f5es, aproveitando os recursos de automa\u00e7\u00e3o, os dados e os agentes [&hellip;]<\/p>\n","protected":false},"author":593,"featured_media":128805,"template":"","tax_priority":[],"tax_contenttheme":[14856],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-130138","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_contenttheme-melhore-a-experiencia-do-cliente","tax_content_type-report-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/130138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/593"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/130138\/revisions"}],"predecessor-version":[{"id":137491,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/130138\/revisions\/137491"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/128805"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=130138"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=130138"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=130138"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=130138"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=130138"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=130138"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=130138"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=130138"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=130138"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=130138"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=130138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}