{"id":102376,"date":"2015-11-02T00:00:00","date_gmt":"2015-11-02T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=102376"},"modified":"2019-03-11T22:15:28","modified_gmt":"2019-03-12T05:15:28","slug":"conectando-as-jornadas-do-cliente-entrevista-com-uma-executiva-da-emirates","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/pt-br\/resources\/conectando-as-jornadas-do-cliente-entrevista-com-uma-executiva-da-emirates","title":{"rendered":"Conectando as jornadas do cliente: Entrevista com uma executiva da Emirates"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Conectando as jornadas do cliente: Entrevista com uma executiva da Emirates<\/h1>\n<h2>Qual \u00e9 o papel da experi\u00eancia do cliente na estrat\u00e9gia empresarial da Emirates?<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p>Quando se trata de administrar intera\u00e7\u00f5es em m\u00faltiplos canais, os princ\u00edpios empresariais s\u00e3o os mesmos. Os relat\u00f3rios s\u00e3o os mesmos. As m\u00e9tricas de qualidade s\u00e3o as mesmas. Isso faz com que nossos clientes tenham a oportunidade de experimentar um atendimento consistente, mas tamb\u00e9m nos ajuda a entrar no mercado com maior velocidade. Com a Genesys Customer Experience Platform, pudemos implementar esses canais com muita rapidez.<\/p>\n<p>Fa\u00e7a o download e conhe\u00e7a a jornada da Emirates &gt;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;101688&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p 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name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        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[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text] Quando se trata de administrar intera\u00e7\u00f5es em m\u00faltiplos canais, os princ\u00edpios empresariais s\u00e3o os mesmos. Os relat\u00f3rios s\u00e3o os mesmos. As m\u00e9tricas de qualidade s\u00e3o as mesmas. 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