{"id":102342,"date":"2016-05-06T00:00:00","date_gmt":"2016-05-06T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=102342"},"modified":"2019-03-11T20:01:02","modified_gmt":"2019-03-12T03:01:02","slug":"a-bankers-guide-to-a-seamless-omnichannel-customer-experience","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/pt-br\/resources\/a-bankers-guide-to-a-seamless-omnichannel-customer-experience","title":{"rendered":"Guia Para Uma Experi\u00eancia Do Cliente Omnichannel Sem Interrup\u00e7\u00f5es No Setor Banc\u00e1rio"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Guia Para Uma Experi\u00eancia Do Cliente Omnichannel Sem Interrup\u00e7\u00f5es No Setor Banc\u00e1rio<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p>Os clientes do setor banc\u00e1rio, como os de outros setores, esperam uma experi\u00eancia omnichannel que inclua seu hist\u00f3rico de intera\u00e7\u00f5es completo atrav\u00e9s da web, aplicativos m\u00f3veis ou filial.<\/p>\n<p>Ent\u00e3o, como voc\u00ea pode gerar uma experi\u00eancia do cliente omnichannel (CX) que possa satisfazer seus clientes, aumentar a sua fideliza\u00e7\u00e3o e impactar positivamente na sua promessa e valor de marca?<\/p>\n<p>Fa\u00e7a o download do e-book para saber como:<\/p>\n<ul>\n<li>Identificar os segmentos espec\u00edficos de clientes e conceber experi\u00eancias memor\u00e1veis para cada um deles<\/li>\n<li>Realizar uma an\u00e1lise das discrep\u00e2ncias entre a jornada do cliente real e a jornada ideal<\/li>\n<li>Implementar as melhores pr\u00e1ticas essenciais na concep\u00e7\u00e3o de uma jornada eficiente para o cliente<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;14410&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701U0000001fQtr\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/102342?thankyou=102342&page_type=resources&page_attr=Ebook\"><input 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