{"id":101231,"date":"2018-05-08T00:00:00","date_gmt":"2018-05-08T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=101231"},"modified":"2019-03-17T19:09:41","modified_gmt":"2019-03-18T02:09:41","slug":"os-beneficios-da-modernizacaeo-em-empresas-de-outsourcing-de-contact-center","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/pt-br\/resources\/os-beneficios-da-modernizacaeo-em-empresas-de-outsourcing-de-contact-center","title":{"rendered":"Os benef\u00edcios da moderniza\u00e7\u00e3o em empresas de outsourcing de contact center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Os benef\u00edcios da moderniza\u00e7\u00e3o em empresas de outsourcing de contact center<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Mercado de outsourcing deve crescer a uma taxa anual de 9% at\u00e9 2021<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p>O mercado de outsourcing de contact center tem crescido na Am\u00e9rica Latina, apesar do dif\u00edcil momento econ\u00f4mico enfrentado pelos pa\u00edses da regi\u00e3o. As empresas deste setor, no entanto, enfrentam uma s\u00e9rie de desafios para se destacar em um ambiente cada vez mais competitivo, em que as novas tecnologias e as crescentes expectativas dos clientes oferecem novos caminhos para se diferenciar.<\/p>\n<p>Sabia que hoje 72% dos consumidores esperam que as empresas tenham o hist\u00f3rico de todas as suas intera\u00e7\u00f5es, seja qual for o meio?<br \/>\nSaiba mais no e-book sobre os principais desafios das empresas de outsourcing de contact center na regi\u00e3o.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;101234&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" 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As empresas deste setor, no entanto, enfrentam uma s\u00e9rie de desafios para se destacar em [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":101233,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-101231","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_content_type-ebook-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/101231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/101231\/revisions"}],"predecessor-version":[{"id":135735,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/resources\/101231\/revisions\/135735"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/101233"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=101231"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=101231"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=101231"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=101231"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=101231"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=101231"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=101231"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=101231"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=101231"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=101231"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=101231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}