{"id":614315,"date":"2026-02-19T04:12:36","date_gmt":"2026-02-19T12:12:36","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=614315"},"modified":"2026-05-11T10:36:26","modified_gmt":"2026-05-11T17:36:26","slug":"xperience-on-tour-brasil","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/xperience-on-tour-brasil","title":{"rendered":"Xperience On Tour Brasil"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1770911224263{background-image: url(https:\/\/www.genesys.com\/media\/Grand-Hyatt-Sao-Paulo-P881-View.webp?id=498519) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_single_image image=&#8221;614321&#8243; css=&#8221;&#8221; si_max_width=&#8221;247px&#8221; el_class=&#8221;mb-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>The Next Level of Experience<\/h1>\n<p>&nbsp;<\/p>\n<h4 class=\"text-22 mb-0\">5 de maio de 2026 | Grand Hyatt S\u00e3o Paulo<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Perdeu o evento? Assista ao keynote de encerramento com Lars Grael <a href=\"https:\/\/www.genesys.com\/pt-br\/explore\/xperience-on-tour-sao-paulo-2026\">clicando aqui<\/a><\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]O Xperience On Tour \u00e9 um evento exclusivo da Genesys, que re\u00fane profissionais interessados em discutir o futuro da experi\u00eancia do cliente, inova\u00e7\u00e3o e intelig\u00eancia artificial.[\/vc_column_text][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;why-attend&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;437018&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-2&#8243;]<\/p>\n<p class=\"eyebrow\">Por que participar?<\/p>\n<h3>O Xperience On Tour Brasil \u00e9 o principal evento de Customer Experience (CX) + AI da Genesys no pa\u00eds, inspirado no Genesys Xperience Global.<\/h3>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h5\">Networking Exclusivo em CX<\/p>\n<p>Neste evento, voc\u00ea ter\u00e1 um espa\u00e7o exclusivo onde l\u00edderes, especialistas e clientes da Genesys exploram como a orquestra\u00e7\u00e3o de experi\u00eancias com IA est\u00e1 transformando o futuro da CX.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h5\">Agenda<\/p>\n<p>A programa\u00e7\u00e3o inclui sess\u00f5es estrat\u00e9gicas, experi\u00eancias interativas e oportunidades de networking de alto valor.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h5\">Audi\u00eancia<\/p>\n<p>Nosso time analisar\u00e1 as inscri\u00e7\u00f5es para garantir a melhor experi\u00eancia. Se seu perfil estiver alinhado \u00e0 proposta desta edi\u00e7\u00e3o, entraremos em contato para confirmar sua participa\u00e7\u00e3o.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;agenda&#8221;][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Agenda<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row el_class=&#8221;agenda&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-05-05\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">ter\u00e7a-feira, 05 maio 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1778749200\" data-start-time=\"09:00\" data-end-time=\"10:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 &ndash; 10:00<\/p><h3 class=\"agenda-title title\">Registro<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Check-In e retirada de credenciais<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778752800\" data-start-time=\"10:00\" data-end-time=\"10:05\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:00 &ndash; 10:05<\/p><h3 class=\"agenda-title title\">Xperience On Tour : Abertura<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Sess\u00e3o de boas vindas no palco principal<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778753400\" data-start-time=\"10:10\" data-end-time=\"10:35\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:10 &ndash; 10:35<\/p><h3 class=\"agenda-title title\">A Genesys entrega IA Ag\u00eantica para a Economia da Experi\u00eancia<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-start=\"219\" data-end=\"333\">Veja como a IA ag\u00eantica est\u00e1 transformando a orquestra\u00e7\u00e3o de experi\u00eancias em escala.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778754900\" data-start-time=\"10:35\" data-end-time=\"10:50\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:35 &ndash; 10:50<\/p><h3 class=\"agenda-title title\">Acelerando a Nova Era da IA com a Orquestra\u00e7\u00e3o de Experi\u00eancias<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Orquestra\u00e7\u00e3o de jornadas com IA e o papel dos Agentes Virtuais Ag\u00eanticos, que utilizam LAMs j\u00e1 est\u00e3o acelerando como percebemos e planejamos as jornadas dos clientes e colaboradores<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778755800\" data-start-time=\"10:50\" data-end-time=\"11:05\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:50 &ndash; 11:05<\/p><h3 class=\"agenda-title title\">Coffee Break<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Pausa para caf\u00e9 e networking<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778757900\" data-start-time=\"11:25\" data-end-time=\"11:35\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:25 &ndash; 11:35<\/p><h3 class=\"agenda-title title\">Caso de Sucesso AI-powered - DM Card (Solve4Me)<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span class=\"TextRun SCXW70848467 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70848467 BCX0\">Danielli Lima, Gerente de Opera\u00e7\u00f5es da<\/span><\/span> DM Card, compartilha conosco como est\u00e3o evoluindo suas jornadas de CX com IA e dados conectados.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778758500\" data-start-time=\"11:35\" data-end-time=\"11:45\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:35 &ndash; 11:45<\/p><h3 class=\"agenda-title title\">Caso de Sucesso AI-powered - Totvs<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Sess\u00e3o de entrevista com o cliente Totvs que compartilhar\u00e1 conosco insights de inova\u00e7\u00e3o e boas pr\u00e1ticas da industria para CX<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778759100\" data-start-time=\"11:45\" data-end-time=\"12:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:45 &ndash; 12:00<\/p><h3 class=\"agenda-title title\">Caso de Sucesso AI-powered - Oncocl\u00ednicas (Ktech)<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span class=\"TextRun SCXW199355395 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW199355395 BCX0\">Paula Soares, Gerente de Relacionamento no Grupo <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW199355395 BCX0\">Oncocl\u00ednicas&amp;Co compartilha conosco insights da experi\u00eancia do paciente.<\/span><\/span><span class=\"EOP Selected SCXW199355395 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778759700\" data-start-time=\"11:55\" data-end-time=\"12:05\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:55 &ndash; 12:05<\/p><h3 class=\"agenda-title title\">Caso de Sucesso AI-powered - Riachuelo (Solve4Me)<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Veja como a Riachuelo conecta jornadas omnichannel, utilizando IA com foco em efici\u00eancia e experi\u00eancias personalizadas.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778760300\" data-start-time=\"12:05\" data-end-time=\"12:15\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:05 &ndash; 12:15<\/p><h3 class=\"agenda-title title\">Caso de Sucesso AI-powered - Tokio Marine (Coddera)<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Caso de Sucesso apresentado em modalidade de entrevista com a Tokio Marine<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778760900\" data-start-time=\"12:15\" data-end-time=\"12:25\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:15 &ndash; 12:25<\/p><h3 class=\"agenda-title title\">Caso de Sucesso AI-powered - Bradesco Seguros<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span style=\"font-weight: 300;\">Alexandre Faller, Sr. Superintendente de Holding e Canais Digitais da Bradesco Seguros, compartilha conosco boas pr\u00e1ticas de uma experi\u00eancia do cliente escal\u00e1vel, automatizada e inteligente.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778761800\" data-start-time=\"12:30\" data-end-time=\"13:50\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 &ndash; 13:50<\/p><h3 class=\"agenda-title title\">Lunch Break e Network Community<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Almo\u00e7o com networking e intera\u00e7\u00e3o com a comunidade.<\/p>\n<p>Oportunidade para visitar Break Out Sessions:<\/p>\n<p>MIT Masterclass;<br \/>\nMETA &amp; Genesys;<br \/>\nApresenta\u00e7\u00e3o do AVA (Demo de produto);<br \/>\nApresenta\u00e7\u00e3o do Copilot (Demo de produto);<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778767500\" data-start-time=\"14:05\" data-end-time=\"14:15\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">14:05 &ndash; 14:15<\/p><h3 class=\"agenda-title title\">Do Legado ao Futuro: Como a Capgemini transforma seu atendimento com IA e abre caminho para a nova era do CX<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Apresenta\u00e7\u00e3o especial realizada por Rodrigo Pierotti, CCaaS Solutions Lead e Fernando Arruda, SME Customer &amp; Solution Experience da Capgemini<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778768100\" data-start-time=\"14:15\" data-end-time=\"14:40\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">14:15 &ndash; 14:40<\/p><h3 class=\"agenda-title title\">AI-Powered Citizen Experience: Transformando servi\u00e7os p\u00fablicos em jornadas perfeitas<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778769600\" data-start-time=\"14:40\" data-end-time=\"15:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">14:40 &ndash; 15:00<\/p><h3 class=\"agenda-title title\">META e Genesys | O papel estrat\u00e9gico do WhatsApp na era ag\u00eantica<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778770800\" data-start-time=\"15:00\" data-end-time=\"15:50\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">15:00 &ndash; 15:50<\/p><h3 class=\"agenda-title title\">Keynote: Lars Grael<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-start=\"1773\" data-end=\"1877\">Lars Grael, grande medalhista ol\u00edmpico brasileiro compartilha insights de lideran\u00e7a, mindset vencedor e performance excepcional com a experi\u00eancia de vida aplicada ao contexto empresarial.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778773800\" data-start-time=\"15:50\" data-end-time=\"16:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">15:50 &ndash; 16:00<\/p><h3 class=\"agenda-title title\">Wrap-up e Encerramento<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-start=\"1879\" data-end=\"1971\">Julio Cerasi, Country Manager da Genesys Brasil, encerra o evento trazendo os principais aprendizados e pr\u00f3ximos passos para levar a experi\u00eancia do cliente ao pr\u00f3ximo n\u00edvel.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sess\u00f5es de Break Out<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-05-05\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Participe da Break Out Session de sua op\u00e7\u00e3o:<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1778761800\" data-start-time=\"12:30\" data-end-time=\"12:45\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 &ndash; 12:45<\/p><h3 class=\"agenda-title title\">Masterclass MIT Technology Review Brasil<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>O futuro da IA Ag\u00eantica: Da conversa\u00e7\u00e3o \u00e0 a\u00e7\u00e3o &#8211; Qual o pr\u00f3ximo n\u00edvel?<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778761800\" data-start-time=\"12:30\" data-end-time=\"12:55\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 &ndash; 12:55<\/p><h3 class=\"agenda-title title\">Genesys e META<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778761800\" data-start-time=\"12:30 PM\" data-end-time=\"12:55 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 PM &ndash; 12:55 PM<\/p><h3 class=\"agenda-title title\">Agentes que Convencem, Argumentos que Convertem<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778761800\" data-start-time=\"12:30 PM\" data-end-time=\"12:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 PM<\/p><h3 class=\"agenda-title title\">Resposta R\u00e1pida para Momentos Cr\u00edticos<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778761800\" data-start-time=\"12:30 PM\" data-end-time=\"12:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 PM &ndash; 12:45 PM<\/p><h3 class=\"agenda-title title\">Evollo Breakout Session<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Insights que transformam Jornadas &amp; a\u00e7\u00e3o que gera resultado<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778761800\" data-start-time=\"12:30 PM\" data-end-time=\"12:55 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 PM &ndash; 12:55 PM<\/p><h3 class=\"agenda-title title\">Muito Al\u00e9m do Ticket: Suporte que Resolve<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Keynote Confirmado<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;no-gutters&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;621886&#8243; css=&#8221;&#8221; si_max_width=&#8221;450px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Lars Grael<\/h3>\n<p class=\"text-22\">Velejador Campe\u00e3o Mundial e Medalhista Ol\u00edmpico<\/p>\n<p>Lars Schmidt Grael \u00e9 um dos nomes mais respeitados da hist\u00f3ria do esporte brasileiro, conhecido n\u00e3o apenas por suas conquistas ol\u00edmpicas, mas tamb\u00e9m por sua resili\u00eancia e dedica\u00e7\u00e3o ao fomento da vela e da gest\u00e3o esportiva no Brasil.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;speakers&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Palestrantes<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;speakers&#8221;][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"component-speakers\">\n    <div class=\"card bgc-lgray\">\n        <div class=\"card-body d-flex flex-column\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Danielli-DM-CARD.png\" class=\"rounded-sm mb-1 w-100\" alt=\"Danielli Lima S. Di Lorenzo Lopes\">\n        \n            <p class=\"speaker_name h5\">Danielli Lima S. Di Lorenzo Lopes<\/p>\n                <p>\n        Gerente de Opera\u00e7\u00f5es, DM Card    <\/p>\n            <a class=\"align-self-end mt-auto\" data-bs-toggle=\"modal\" data-bs-target=\"#speaker-modal-6a05da21d06aa\">\n                    <div class=\"btn btn-secondary small\">Leia a Bio<\/div>            <\/a>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"speaker-modal-6a05da21d06aa\" tabindex=\"-1\" aria-labelledby=\"speakerModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-xl modal-fullscreen-lg-down modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n                <div class=\"modal-body \">\n                                                <div class=\"speaker_content row align-items-start short\">\n                                                                <div class=\"col-md-4 text-center\">\n                                    <img decoding=\"async\"\n                                        id=\"speaker-modal-6a05da21d06aa-image\"\n                                        class=\"rounded-sm\"\n                                        src=\"\"\n                                        alt=\"Danielli Lima S. Di Lorenzo Lopes\">\n                                <\/div>\n                                \n                                <div class=\"col-md-7\">\n                                    <p class=\"modal-title h5\">Danielli Lima S. Di Lorenzo Lopes<\/p>\n                                    <p><strong>Gerente de Opera\u00e7\u00f5es, DM Card<\/strong><\/p>\n\n                                                                            <div class=\"bio mb-2\"><p><span data-contrast=\"auto\">Danielli Lima \u00e9 gerente de Opera\u00e7\u00f5es na DM, com mais de 15 anos de atua\u00e7\u00e3o em posi\u00e7\u00f5es de lideran\u00e7a e gest\u00e3o. Possui atua\u00e7\u00e3o estrat\u00e9gica na evolu\u00e7\u00e3o da experi\u00eancia do cliente, conectando tecnologia, dados e sensibilidade humana para impulsionar efici\u00eancia, escala e resultados sustent\u00e1veis.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Com forte orienta\u00e7\u00e3o a resultado e tomada de decis\u00e3o em ambientes complexos, transforma desafios em execu\u00e7\u00e3o consistente, mantendo foco, ritmo e qualidade. Acredita na tecnologia como aliada para simplificar, escalar e gerar impacto real, sempre com foco genu\u00edno na experi\u00eancia do cliente.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div>\n                                    \n                                                                    <\/div>\n                            <\/div>\n                        \n                        <div class=\"close border rounded-sm\" data-bs-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">\u00d7<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    [\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"component-speakers\">\n    <div class=\"card bgc-lgray\">\n        <div class=\"card-body d-flex flex-column\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Alexandre-faller-Bradesco-Seguros.png\" class=\"rounded-sm mb-1 w-100\" alt=\"Alexandre Faller\">\n        \n            <p class=\"speaker_name h5\">Alexandre Faller<\/p>\n                <p>\n        Superintendente Senior, Holdings e Canais Digitais, Bradesco Seguros    <\/p>\n            <a class=\"align-self-end mt-auto\" data-bs-toggle=\"modal\" data-bs-target=\"#speaker-modal-6a05da21d0852\">\n                    <div class=\"btn btn-secondary small\">Leia a Bio<\/div>            <\/a>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"speaker-modal-6a05da21d0852\" tabindex=\"-1\" aria-labelledby=\"speakerModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-xl modal-fullscreen-lg-down modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n                <div class=\"modal-body \">\n                                            <div class=\"speaker_content row long\">\n                            <div class=\"speaker_header col-md-4 mb-0 mb-md-1\">\n                                                                <img decoding=\"async\"\n                                    id=\"speaker-modal-6a05da21d0852-image\"\n                                    class=\"rounded-sm mb-1 d-block\"\n                                    src=\"\"\n                                    alt=\"Alexandre Faller\">\n                                                                <p class=\"modal-title h5\">Alexandre Faller<\/p>\n                                                                    <p><strong>\n                                        Superintendente Senior, Holdings e Canais Digitais, Bradesco Seguros                                    <\/strong><\/p>\n                                \n                                                            <\/div>\n                            <div class=\"speaker_body col-md-7\">\n                                <div class=\"bio\"><p><span class=\"TextRun SCXW58645783 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW58645783 BCX0\">P\u00f3s-graduado em Redes e Dados, pela Universidade Est\u00e1cio de S\u00e1, especializa\u00e7\u00e3o MBA em Gest\u00e3o Estrat\u00e9gia de Neg\u00f3cios, pela FGV-RJ e especializa\u00e7\u00e3o em Gest\u00e3o de Projetos (PMP), pelo PMI. Atua em gest\u00e3o de tecnologia h\u00e1 mais de 25 anos em importantes empresas do mercado financeiro, tais como Banco Bozano, Simonsen, BFC Banco e Losango, entre outros.\u00a0 H\u00e1 10 anos \u00e9 Executivo respons\u00e1vel por prover sistemas e tecnologias que suportem os n\u00facleos da Holding da Bradesco Seguros \u2013 Financeiro, Contabilidade, Controladoria, Investimentos, Recursos Humanos, Marketing, Canais de Relacionamento, Gest\u00e3o de Risco, Compliance e Controles Internos, Intelig\u00eancia de Dados, Intelig\u00eancia Cadastral, Gest\u00e3o de Acesso, Planejamento e Gest\u00e3o Comercial, Experi\u00eancia e Satisfa\u00e7\u00e3o do Cliente, entre outros. Recentemente assumiu a gest\u00e3o de tecnologia para os Canais Digitais da Bradesco Seguros.<\/span><\/span><span class=\"EOP Selected SCXW58645783 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n\n                        \n                        <div class=\"close border rounded-sm\" data-bs-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">\u00d7<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    [\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"component-speakers\">\n    <div class=\"card bgc-lgray\">\n        <div class=\"card-body d-flex flex-column\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cesar-Nicoletti-Riachuelo-Speakers_Template-copy-900x900-px.png\" class=\"rounded-sm mb-1 w-100\" alt=\"Cesar Nicoletti\">\n        \n            <p class=\"speaker_name h5\">Cesar Nicoletti<\/p>\n                <p>\n        Gerente S\u00eanior de CX, Produtos e Canais, Riachuelo e Midway    <\/p>\n            <a class=\"align-self-end mt-auto\" data-bs-toggle=\"modal\" data-bs-target=\"#speaker-modal-6a05da21d0987\">\n                    <div class=\"btn btn-secondary small\">Leia a Bio<\/div>            <\/a>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"speaker-modal-6a05da21d0987\" tabindex=\"-1\" aria-labelledby=\"speakerModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-xl modal-fullscreen-lg-down modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n                <div class=\"modal-body \">\n                                                <div class=\"speaker_content row align-items-start short\">\n                                                                <div class=\"col-md-4 text-center\">\n                                    <img decoding=\"async\"\n                                        id=\"speaker-modal-6a05da21d0987-image\"\n                                        class=\"rounded-sm\"\n                                        src=\"\"\n                                        alt=\"Cesar Nicoletti\">\n                                <\/div>\n                                \n                                <div class=\"col-md-7\">\n                                    <p class=\"modal-title h5\">Cesar Nicoletti<\/p>\n                                    <p><strong>Gerente S\u00eanior de CX, Produtos e Canais, Riachuelo e Midway<\/strong><\/p>\n\n                                    \n                                                                            <div class=\"social d-block gap-0 mb-2 mb-md-0\">\n                                            <p class=\"eyebrow\">Connect<\/p>\n                                            <div class=\"icons d-flex\">\n                                                                                                    <a href=\"https:\/\/www.linkedin.com\/in\/https:\/\/www.linkedin.com\/in\/c%C3%A9sar-nicoletti-4842a410\" \n                                                    target=\"_blank\"\n                                                    rel=\"noopener noreferrer\"\n                                                    title=\"Visit LinkedIn\"\n                                                    aria-label=\"Visit LinkedIn\">\n                                                        <i class=\"fa-kit fa-linkedin\" aria-hidden=\"true\"><\/i>\n                                                    <\/a>\n                                                                                            <\/div>\n                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                        \n                        <div class=\"close border rounded-sm\" data-bs-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">\u00d7<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    [\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"component-speakers\">\n    <div class=\"card bgc-lgray\">\n        <div class=\"card-body d-flex flex-column\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SPEAKERS-FOR-TAXI-10.png\" class=\"rounded-sm mb-1 w-100\" alt=\"Paula Soares\">\n        \n            <p class=\"speaker_name h5\">Paula Soares<\/p>\n                <p>\n        Gerente de Relacionamento, Grupo Oncocl\u00ednicas&amp;Co    <\/p>\n            <a class=\"align-self-end mt-auto\" data-bs-toggle=\"modal\" data-bs-target=\"#speaker-modal-6a05da21d0c21\">\n                    <div class=\"mt-0 chevron btn btn-secondary  only\"><\/div>            <\/a>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"speaker-modal-6a05da21d0c21\" tabindex=\"-1\" aria-labelledby=\"speakerModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-xl modal-fullscreen-lg-down modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n                <div class=\"modal-body \">\n                                                <div class=\"speaker_content row align-items-start short\">\n                                                                <div class=\"col-md-4 text-center\">\n                                    <img decoding=\"async\"\n                                        id=\"speaker-modal-6a05da21d0c21-image\"\n                                        class=\"rounded-sm\"\n                                        src=\"\"\n                                        alt=\"Paula Soares\">\n                                <\/div>\n                                \n                                <div class=\"col-md-7\">\n                                    <p class=\"modal-title h5\">Paula Soares<\/p>\n                                    <p><strong>Gerente de Relacionamento, Grupo Oncocl\u00ednicas&amp;Co<\/strong><\/p>\n\n                                                                            <div class=\"bio mb-2\"><p><span data-contrast=\"auto\">Paula Soares &#8211; Gerente de Relacionamento do Grupo Oncocl\u00ednicas&amp;Co, uma das maiores empresas especializadas em oncologia da Am\u00e9rica Latina.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Desde 2007, atua no setor de sa\u00fade com experi\u00eancia consolidada em administradoras de planos, hospitais, operadoras de sa\u00fade e Clinicas, com especializa\u00e7\u00e3o em Experi\u00eancia do Paciente e relacionamento estrat\u00e9gico sempre com foco em efici\u00eancia e inova\u00e7\u00e3o tecnol\u00f3gica. Administradora\u00a0 por forma\u00e7\u00e3o, Paula construiu sua trajet\u00f3ria atuando na integra\u00e7\u00e3o entre cuidado e tecnologia, como alavanca de transforma\u00e7\u00e3o organizacional.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div>\n                                    \n                                                                    <\/div>\n                            <\/div>\n                        \n                        <div class=\"close border rounded-sm\" data-bs-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">\u00d7<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    [\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"component-speakers\">\n    <div class=\"card bgc-lgray\">\n        <div class=\"card-body d-flex flex-column\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Amanda-Andreone-Genesys-Speakers_Template-900x900-px.png\" class=\"rounded-sm mb-1 w-100\" alt=\"Amanda Andreone\">\n        \n            <p class=\"speaker_name h5\">Amanda Andreone<\/p>\n                <p>\n        Vice Presidente e Regional Sales Leader, Genesys LATAM    <\/p>\n            <a class=\"align-self-end mt-auto\" data-bs-toggle=\"modal\" data-bs-target=\"#speaker-modal-6a05da21d0db2\">\n                    <div class=\"btn btn-secondary small\">Leia a Bio<\/div>            <\/a>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"speaker-modal-6a05da21d0db2\" tabindex=\"-1\" aria-labelledby=\"speakerModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-xl modal-fullscreen-lg-down modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n                <div class=\"modal-body \">\n                                                <div class=\"speaker_content row align-items-start short\">\n                                                                <div class=\"col-md-4 text-center\">\n                                    <img decoding=\"async\"\n                                        id=\"speaker-modal-6a05da21d0db2-image\"\n                                        class=\"rounded-sm\"\n                                        src=\"\"\n                                        alt=\"Amanda Andreone\">\n                                <\/div>\n                                \n                                <div class=\"col-md-7\">\n                                    <p class=\"modal-title h5\">Amanda Andreone<\/p>\n                                    <p><strong>Vice Presidente e Regional Sales Leader, Genesys LATAM<\/strong><\/p>\n\n                                    \n                                                                            <div class=\"social d-block gap-0 mb-2 mb-md-0\">\n                                            <p class=\"eyebrow\">Connect<\/p>\n                                            <div class=\"icons d-flex\">\n                                                                                                    <a href=\"https:\/\/www.linkedin.com\/in\/https:\/\/www.linkedin.com\/in\/amandaandreone\" \n                                                    target=\"_blank\"\n                                                    rel=\"noopener noreferrer\"\n                                                    title=\"Visit LinkedIn\"\n                                                    aria-label=\"Visit LinkedIn\">\n                                                        <i class=\"fa-kit fa-linkedin\" aria-hidden=\"true\"><\/i>\n                                                    <\/a>\n                                                                                            <\/div>\n                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                        \n                        <div class=\"close border rounded-sm\" data-bs-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">\u00d7<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    [\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"component-speakers\">\n    <div class=\"card bgc-lgray\">\n        <div class=\"card-body d-flex flex-column\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Julio-CERASI-Genesys-Speakers_Template-300x300-px.png\" class=\"rounded-sm mb-1 w-100\" alt=\"Julio Cerasi\">\n        \n            <p class=\"speaker_name h5\">Julio Cerasi<\/p>\n                <p>\n        Country Manager, Genesys Brasil    <\/p>\n            <a class=\"align-self-end mt-auto\" data-bs-toggle=\"modal\" data-bs-target=\"#speaker-modal-6a05da21d0eee\">\n                    <div class=\"mt-0 chevron btn btn-secondary  only\"><\/div>            <\/a>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"speaker-modal-6a05da21d0eee\" tabindex=\"-1\" aria-labelledby=\"speakerModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-xl modal-fullscreen-lg-down modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n                <div class=\"modal-body \">\n                                                <div class=\"speaker_content row align-items-start short\">\n                                                                <div class=\"col-md-4 text-center\">\n                                    <img decoding=\"async\"\n                                        id=\"speaker-modal-6a05da21d0eee-image\"\n                                        class=\"rounded-sm\"\n                                        src=\"\"\n                                        alt=\"Julio Cerasi\">\n                                <\/div>\n                                \n                                <div class=\"col-md-7\">\n                                    <p class=\"modal-title h5\">Julio Cerasi<\/p>\n                                    <p><strong>Country Manager, Genesys Brasil<\/strong><\/p>\n\n                                    \n                                                                    <\/div>\n                            <\/div>\n                        \n                        <div class=\"close border rounded-sm\" data-bs-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">\u00d7<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    [\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"component-speakers\">\n    <div class=\"card bgc-lgray\">\n        <div class=\"card-body d-flex flex-column\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Rander-Souza-Genesys-Speakers_Template-900x900-px.png\" class=\"rounded-sm mb-1 w-100\" alt=\"Rander Souza\">\n        \n            <p class=\"speaker_name h5\">Rander Souza<\/p>\n                <p>\n        Diretor de Inova\u00e7\u00e3o, Genesys LATAM    <\/p>\n            <a class=\"align-self-end mt-auto\" data-bs-toggle=\"modal\" data-bs-target=\"#speaker-modal-6a05da21d1000\">\n                    <div class=\"mt-0 chevron btn btn-secondary  only\"><\/div>            <\/a>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"speaker-modal-6a05da21d1000\" tabindex=\"-1\" aria-labelledby=\"speakerModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-xl modal-fullscreen-lg-down modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n                <div class=\"modal-body \">\n                                                <div class=\"speaker_content row align-items-start short\">\n                                                                <div class=\"col-md-4 text-center\">\n                                    <img decoding=\"async\"\n                                        id=\"speaker-modal-6a05da21d1000-image\"\n                                        class=\"rounded-sm\"\n                                        src=\"\"\n                                        alt=\"Rander Souza\">\n                                <\/div>\n                                \n                                <div class=\"col-md-7\">\n                                    <p class=\"modal-title h5\">Rander Souza<\/p>\n                                    <p><strong>Diretor de Inova\u00e7\u00e3o, Genesys LATAM<\/strong><\/p>\n\n                                    \n                                                                    <\/div>\n                            <\/div>\n                        \n                        <div class=\"close border rounded-sm\" data-bs-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">\u00d7<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    [\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"component-speakers\">\n    <div class=\"card bgc-lgray\">\n        <div class=\"card-body d-flex flex-column\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SPEAKERS-FOR-TAXI-16.png\" class=\"rounded-sm mb-1 w-100\" alt=\"Rosana Silva\">\n        \n            <p class=\"speaker_name h5\">Rosana Silva<\/p>\n                <p>\n        Executive Cloud Manager - Digital Experience, Totvs    <\/p>\n            <a class=\"align-self-end mt-auto\" data-bs-toggle=\"modal\" data-bs-target=\"#speaker-modal-6a05da21d10f6\">\n                    <div class=\"mt-0 chevron btn btn-secondary  only\"><\/div>            <\/a>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"speaker-modal-6a05da21d10f6\" tabindex=\"-1\" aria-labelledby=\"speakerModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-xl modal-fullscreen-lg-down modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n                <div class=\"modal-body \">\n                                                <div class=\"speaker_content row align-items-start short\">\n                                                                <div class=\"col-md-4 text-center\">\n                                    <img decoding=\"async\"\n                                        id=\"speaker-modal-6a05da21d10f6-image\"\n                                        class=\"rounded-sm\"\n                                        src=\"\"\n                                        alt=\"Rosana Silva\">\n                                <\/div>\n                                \n                                <div class=\"col-md-7\">\n                                    <p class=\"modal-title h5\">Rosana Silva<\/p>\n                                    <p><strong>Executive Cloud Manager - Digital Experience, Totvs<\/strong><\/p>\n\n                                    \n                                                                    <\/div>\n                            <\/div>\n                        \n                        <div class=\"close border rounded-sm\" data-bs-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">\u00d7<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    [\/vc_column][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"component-speakers\">\n    <div class=\"card bgc-lgray\">\n        <div class=\"card-body d-flex flex-column\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SPEAKERS-FOR-TAXI-18.png\" class=\"rounded-sm mb-1 w-100\" alt=\"Sibeli Amalia Barbosa Zaninelli\">\n        \n            <p class=\"speaker_name h5\">Sibeli Amalia Barbosa Zaninelli<\/p>\n                <p>\n        Superintendente, Bradesco Seguros    <\/p>\n            <a class=\"align-self-end mt-auto\" data-bs-toggle=\"modal\" data-bs-target=\"#speaker-modal-6a05da21d11ec\">\n                    <div class=\"mt-0 chevron btn btn-secondary  only\"><\/div>            <\/a>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"speaker-modal-6a05da21d11ec\" tabindex=\"-1\" aria-labelledby=\"speakerModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-xl modal-fullscreen-lg-down modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n                <div class=\"modal-body \">\n                                                <div class=\"speaker_content row align-items-start short\">\n                                                                <div class=\"col-md-4 text-center\">\n                                    <img decoding=\"async\"\n                                        id=\"speaker-modal-6a05da21d11ec-image\"\n                                        class=\"rounded-sm\"\n                                        src=\"\"\n                                        alt=\"Sibeli Amalia Barbosa Zaninelli\">\n                                <\/div>\n                                \n                                <div class=\"col-md-7\">\n                                    <p class=\"modal-title h5\">Sibeli Amalia Barbosa Zaninelli<\/p>\n                                    <p><strong>Superintendente, Bradesco Seguros<\/strong><\/p>\n\n                                    \n                                                                    <\/div>\n                            <\/div>\n                        \n                        <div class=\"close border rounded-sm\" data-bs-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">\u00d7<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    [\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]\n<div class=\"component-speakers\">\n    <div class=\"card bgc-lgray\">\n        <div class=\"card-body d-flex flex-column\">\n\n                    <img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SPEAKERS-FOR-TAXI-20.png\" class=\"rounded-sm mb-1 w-100\" alt=\"Gabriel Nery\">\n        \n            <p class=\"speaker_name h5\">Gabriel Nery<\/p>\n                <p>\n        Superintendente de Governan\u00e7a Digital, Inova\u00e7\u00e3o e IA, Tokio Marine    <\/p>\n            <a class=\"align-self-end mt-auto\" data-bs-toggle=\"modal\" data-bs-target=\"#speaker-modal-6a05da21d12fb\">\n                    <div class=\"mt-0 chevron btn btn-secondary  only\"><\/div>            <\/a>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"speaker-modal-6a05da21d12fb\" tabindex=\"-1\" aria-labelledby=\"speakerModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-xl modal-fullscreen-lg-down modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n                <div class=\"modal-body \">\n                                                <div class=\"speaker_content row align-items-start short\">\n                                                                <div class=\"col-md-4 text-center\">\n                                    <img decoding=\"async\"\n                                        id=\"speaker-modal-6a05da21d12fb-image\"\n                                        class=\"rounded-sm\"\n                                        src=\"\"\n                                        alt=\"Gabriel Nery\">\n                                <\/div>\n                                \n                                <div class=\"col-md-7\">\n                                    <p class=\"modal-title h5\">Gabriel Nery<\/p>\n                                    <p><strong>Superintendente de Governan\u00e7a Digital, Inova\u00e7\u00e3o e IA, Tokio Marine<\/strong><\/p>\n\n                                    \n                                                                    <\/div>\n                            <\/div>\n                        \n                        <div class=\"close border rounded-sm\" data-bs-dismiss=\"modal\" aria-label=\"Close\">\n                            <span aria-hidden=\"true\">\u00d7<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    [\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; full_width=&#8221;stretch_row_content&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;venue&#8221;][vc_row][vc_column]<div class=\"component-maps type-manual content-left has-content\" data-lat=\"-23.6164831\" data-lng=\"-46.6981244\"><div class=\"map-holder\"><\/div><div class=\"content-container shadow-lg rounded-lg bgc-white\"><p class=\"eyebrow mb-0\" style=\"font-size: 0.75rem;\">Venue<\/p>\n<h2>Grand Hyatt S\u00e3o Paulo<\/h2>\n<p>Avenida das Nacoes Unidas 13.301, Sao Paulo 04578-000, Brasil<\/p>\n<div class=\"link-container mt-1\"><a class=\"arrow arrow-primary\" href=\"https:\/\/www.google.com\/maps\/place\/-23.6164831,-46.6981244\/@-23.6164831,-46.6981244,17z\" target=\"_blank\" rel=\"noopener\">Mapa<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;faq&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\">FAQ sobre o Xperience on Tour<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"0\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Por que devo me registrar?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>O registro \u00e9 uma forma de manifestar seu interesse no Xperience On Tour Brasil. Ele n\u00e3o garante automaticamente a participa\u00e7\u00e3o no evento.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Como funciona a confirma\u00e7\u00e3o da vaga?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Ap\u00f3s o registro, nosso time analisar\u00e1 o perfil das pessoas inscritas. Caso esteja alinhado ao p\u00fablico-alvo do evento, entraremos em contato para confirmar a participa\u00e7\u00e3o.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O evento \u00e9 aberto ao p\u00fablico em geral?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>N\u00e3o. O evento \u00e9 exclusivo e direcionado a uma audi\u00eancia convidada pela Genesys. 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css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/successkpi.com\/&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1770911224263{background-image: url(https:\/\/www.genesys.com\/media\/Grand-Hyatt-Sao-Paulo-P881-View.webp?id=498519) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_single_image image=&#8221;614321&#8243; css=&#8221;&#8221; si_max_width=&#8221;247px&#8221; el_class=&#8221;mb-2&#8243;][vc_column_text css=&#8221;&#8221;] The Next Level of Experience &nbsp; 5 de maio de 2026 | Grand Hyatt S\u00e3o Paulo [\/vc_column_text][\/vc_column][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;] Perdeu o evento? Assista ao keynote de encerramento com [&hellip;]<\/p>\n","protected":false},"author":864,"featured_media":622661,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-614315","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/614315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/864"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=614315"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/614315\/revisions"}],"predecessor-version":[{"id":625270,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/614315\/revisions\/625270"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/622661"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=614315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}