{"id":579623,"date":"2025-06-29T19:36:56","date_gmt":"2025-06-30T02:36:56","guid":{"rendered":"https:\/\/www.genesys.com\/aws"},"modified":"2025-07-04T08:11:21","modified_gmt":"2025-07-04T15:11:21","slug":"aws","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/partners\/global-strategic-alliances\/aws","title":{"rendered":"AWS"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1746211437378{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;570424&#8243; css=&#8221;&#8221; si_max_width=&#8221;176px&#8221;][vc_column_text]<\/p>\n<h1>A Genesys recebeu o t\u00edtulo de Parceiro global da AWS do ano em Experi\u00eancia do cliente<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#getstarted\" target=\"\" rel=\"\">Fale conosco<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/dsSpx4xtsg8?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/aws_hero_thumbnail.jpg\" alt=\"Aws hero thumbnail\" width=\"823\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><p class=\"video-duration mb-0\">2:15 min<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<p class=\"h5\">Genesys e Amazon Web Services<\/p>\n<h2 class=\"h3\">Amplie o potencial da sua tecnologia de CX em escala<\/h2>\n<p>Ofere\u00e7a aos seus clientes as experi\u00eancias que eles merecem com suporte dos l\u00edderes em contact center e infraestrutura como servi\u00e7o na nuvem. As solu\u00e7\u00f5es da Genesys s\u00e3o executadas no AWS Cloud, integrando a intelig\u00eancia artificial (IA) da AWS e o aprendizado de m\u00e1quina. Com o suporte de dois parceiros globalmente confi\u00e1veis, voc\u00ea pode oferecer experi\u00eancias melhores e mais personalizadas aos clientes e colaboradores.<\/p>\n<h3 class=\"h5\">Confian\u00e7a e seguran\u00e7a para os dados da sua experi\u00eancia do cliente<\/h3>\n<ul>\n<li>Obtenha prote\u00e7\u00e3o de dados completa com testes rigorosos e arquitetura de autorrecupera\u00e7\u00e3o<\/li>\n<li>Proteja os dados do cliente com produtos de seguran\u00e7a, conformidade e identidade da AWS, bem como ferramentas integradas de conformidade e seguran\u00e7a da Genesys<\/li>\n<li>Atenda aos requisitos governamentais e de conformidade de setores altamente regulamentados<\/li>\n<\/ul>\n<h3 class=\"h5\">Empodere os seus agentes com a gest\u00e3o nativa do engagement da for\u00e7a de trabalho<\/h3>\n<ul>\n<li>Analise as intera\u00e7\u00f5es dos clientes em tempo real para encontrar padr\u00f5es de excel\u00eancia e oportunidades de melhoria<\/li>\n<li>Aproveite a IA e o aprendizado de m\u00e1quina para melhorar a precis\u00e3o das previs\u00f5es<\/li>\n<li>Garanta que as informa\u00e7\u00f5es confidenciais dos colaboradores sejam tratadas de acordo com os requisitos governamentais e de conformidade<\/li>\n<\/ul>\n<h3 class=\"h5\">Crie experi\u00eancias exclusivas de IA conversacional usando intelig\u00eancia artificial e recursos digitais prontos para uso<\/h3>\n<ul>\n<li>Melhore as intera\u00e7\u00f5es entre os clientes e os agentes usando a IA integrada para analisar padr\u00f5es e identificar as melhores pr\u00f3ximas a\u00e7\u00f5es e resultados<\/li>\n<li>Saiba quando entrar em contato com os clientes, no momento certo e com o conte\u00fado ideal<\/li>\n<li>Acabe com as tarefas rotineiras automatizando o autoatendimento para clientes e colaboradores<\/li>\n<\/ul>\n<h3 class=\"h5\">Obtenha previsibilidade e otimiza\u00e7\u00e3o de custos no seu contact center<\/h3>\n<ul>\n<li>Planeje os custos da sua plataforma de CX na nuvem com confian\u00e7a<\/li>\n<li>Aproveite sua estrat\u00e9gia na nuvem para otimizar os custos<\/li>\n<li>Conte com condi\u00e7\u00f5es e op\u00e7\u00f5es de pagamento flex\u00edveis por meio da AWS<\/li>\n<\/ul>\n<h3 class=\"h5\">Aproveite a orquestra\u00e7\u00e3o das jornadas em todos os canais<\/h3>\n<ul>\n<li>Analise as jornadas dos clientes para determinar as causas raiz das experi\u00eancias ruins no contact center e dos problemas de desempenho<\/li>\n<li>Priorize as melhorias na experi\u00eancia que proporcionar\u00e3o o maior impacto para os clientes e a empresa<\/li>\n<li>Acabe com as tarefas rotineiras automatizando o autoatendimento para clientes e colaboradores<\/li>\n<\/ul>\n<h3 class=\"h5\">Ofere\u00e7a uma solu\u00e7\u00e3o de CX que cres\u00e7a com voc\u00ea<\/h3>\n<ul>\n<li>Conte com solu\u00e7\u00f5es de CX comprovadas e confi\u00e1veis, seja qual for o tamanho da sua empresa<\/li>\n<li>Dimensione seus aplicativos em tempo real com o escalonamento autom\u00e1tico e os recursos de failover autom\u00e1tico da AWS<\/li>\n<li>Implemente o Genesys Cloud instantaneamente em mais de 20 regi\u00f5es de disponibilidade da AWS<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;p-2 bgc-lgray rounded-lg&#8221;]<span class=\"text-navy text-32\">Alguns fatos<\/span><\/p>\n<p><strong>Sobre:<\/strong><\/p>\n<p>Genesys e Amazon Web Services (AWS)<\/p>\n<p><strong>Tipo de parceria:<\/strong><\/p>\n<p>Alian\u00e7a estrat\u00e9gica global<\/p>\n<p><strong>Solu\u00e7\u00f5es em foco:<\/strong><\/p>\n<ul>\n<li><span class=\"text-black\">Plataforma Genesys Cloud\u2122, criada na AWS<\/span><\/li>\n<li><span class=\"text-black\">Solu\u00e7\u00e3o Genesys Cloud EX\u2122, criada na AWS<\/span><\/li>\n<li><span class=\"text-black\">Genesys Cloud, com intelig\u00eancia de contact center da AWS<\/span><\/li>\n<\/ul>\n<p><strong>Resumo dos benef\u00edcios da alian\u00e7a:<\/strong><\/p>\n<ul>\n<li><span class=\"text-black\">Atenda \u00e0s necessidades da sua empresa com novas solu\u00e7\u00f5es inovadoras e equipes globais dedicadas da Genesys e da AWS<\/span><\/li>\n<li><span class=\"text-black\">Reduza os riscos estabelecendo uma parceria com dois fornecedores consagrados do Quadrante M\u00e1gico\u2122 do Gartner\u00ae<\/span><\/li>\n<li><span class=\"text-black\">Alcance resultados mais r\u00e1pido e avance na transforma\u00e7\u00e3o digital com as solu\u00e7\u00f5es mais inovadoras da categoria<\/span><\/li>\n<li><span class=\"text-black\">Aplique o uso do Genesys Cloud ao seu compromisso com a nuvem empresarial da AWS<\/span><\/li>\n<li><span class=\"text-black\">Receba uma fatura consolidada, condi\u00e7\u00f5es flex\u00edveis e pre\u00e7os com desconto ao adquirir o Genesys no AWS Marketplace<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row css=&#8221;.vc_custom_1688749378445{padding-top: 2rem !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Transforme sua experi\u00eancia digital, independentemente do seu setor<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1688749712361{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/partners\/global-strategic-alliances\/aws\/public-sector\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Setor p\u00fablico<\/h3>\n<p>Tome decis\u00f5es r\u00e1pidas e baseadas em dados que proporcionem suporte aos servi\u00e7os essenciais do seu contact center para os clientes.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/partners\/global-strategic-alliances\/aws\/retail\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Varejo e produtos de consumo<\/h3>\n<p>Promova a fidelidade do cliente e aumente a receita oferecendo experi\u00eancias do cliente orientadas por dados e habilitadas por IA.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/partners\/global-strategic-alliances\/aws\/financial-services\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Servi\u00e7os financeiros<\/h3>\n<p>Organize jornadas do cliente digitais superiores usando um ambiente de nuvem seguro. Incremente a receita por cliente e as vendas cruzadas, e aumente a satisfa\u00e7\u00e3o do cliente.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/partners\/global-strategic-alliances\/aws\/healthcare\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Sa\u00fade<\/h3>\n<p>Proporcione a jornada que seus pacientes desejam. Ofere\u00e7a experi\u00eancias emp\u00e1ticas e eficientes conectadas em todos os pontos de contato.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8221;.vc_custom_1688749656418{padding-top: 0rem !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"text-navy h3\" style=\"text-align: center;\">Ou\u00e7a o que nossos clientes em comum t\u00eam a dizer<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1688749664628{padding-top: 0rem !important;}&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View eFinancial story\" title=\"eFinancial\" href=\"#5657\"><img decoding=\"async\" class=\"company-logo\" alt=\"Efinancial\" src=\"https:\/\/www.genesys.com\/media\/eFinancial.png\" width=\"300\" height=\"49\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View BancoEstado story\" title=\"BancoEstado\" href=\"#464889\"><img decoding=\"async\" class=\"company-logo\" alt=\"Bancoestadox250\" src=\"https:\/\/www.genesys.com\/media\/BancoEstadox250.png\" width=\"250\" height=\"47\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"5657\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/library.genesys.com\/m\/60646c5edb40f274\/original\/Redesigning-the-life-insurance-experience-co-branded-AWS_EN.pdf\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Efinancialhero\" src=\"https:\/\/www.genesys.com\/media\/eFinancialHero.jpg\" width=\"626\" height=\"345\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cOn March 22, we still had two call centers running on-prem. By the end of the next day, we were 100% on Genesys Cloud with 400 staff relieved to be working from home. April turned out to be one of our best-performing months on record.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014 Paul Bourdeaux<\/p><p class=\"customer-title\">Chief Information Officer, Vericity (Parent company of eFinancial)<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"464889\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/library.genesys.com\/m\/433f8735f225446e\/original\/BancoEstado-Cobranded-AWS_EN.pdf\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Bancoestado x626\" src=\"https:\/\/www.genesys.com\/media\/BancoEstado_x626-.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cMigrating our contact center to the cloud was a challenge since we had a very limited time and all the complexity of implementing this during a health crisis. Thanks to the efforts of our team and the support of the Genesys team, we successfully carried out and completed this challenge. Most importantly, we improved our customers\u2019 experience.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">\u2014 Luis Ch\u00e1vez Tuesta<\/p><p class=\"customer-title\">Head of Software and Product Development, BancoEstado<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Western Governors University story\" title=\"Western Governors University\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-governors-university\"><img decoding=\"async\" class=\"company-logo\" alt=\"Wgulogo\" src=\"https:\/\/www.genesys.com\/media\/WGUlogo.png\" width=\"825\" height=\"186\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View eFinancial story\" title=\"eFinancial\" href=\"https:\/\/www.genesys.com\/customer-stories\/efinancial\"><img decoding=\"async\" class=\"company-logo\" alt=\"Efinancial\" src=\"https:\/\/www.genesys.com\/media\/eFinancial.png\" width=\"300\" height=\"49\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Woolworths story\" title=\"Woolworths\" href=\"https:\/\/www.genesys.com\/customer-stories\/woolworths\"><img decoding=\"async\" class=\"company-logo\" alt=\"Woolworths\" src=\"https:\/\/www.genesys.com\/media\/woolworths-1.png\" width=\"200\" height=\"47\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View BancoEstado story\" title=\"BancoEstado\" href=\"https:\/\/www.genesys.com\/customer-stories\/bancoestado\"><img decoding=\"async\" class=\"company-logo\" alt=\"Bancoestadox250\" src=\"https:\/\/www.genesys.com\/media\/BancoEstadox250.png\" width=\"250\" height=\"47\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/techstyleos\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center  vc_custom_1746212223415\"  href=\"https:\/\/aws.amazon.com\/marketplace\/pp\/prodview-hy7mzpidw3yjy\" target=\"_blank\" rel=\"noopener\"><div class=\"card-body text-center col-content\"><p><img decoding=\"async\" class=\"alignnone size-large wp-image-488678\" style=\"max-width: 333px; margin-bottom: 35px;\" src=\"https:\/\/www.genesys.com\/media\/AWS-Marketplace_logo-lockup_RGB.png\" \/><\/p>\n<h3>Descubra as solu\u00e7\u00f5es da Genesys no AWS Marketplace<\/h3>\n<p>Aproveite os principais benef\u00edcios, como faturamento consolidado, termos flex\u00edveis e abatimento no consumo da AWS Cloud.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Saiba mais<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Leve a experi\u00eancia do cliente a um n\u00edvel superior<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/resources\/deliver-experiences-customers-will-love-with-genesys-and-aws?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Deliver-empathetic-experiences_thumbnail.jpg\" height=\"480\" width=\"880\" alt=\"Deliver empathetic experiences thumbnail\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><h3 class=\"item-title mb-0\">Ofere\u00e7a experi\u00eancias emp\u00e1ticas que seus clientes v\u00e3o adorar com a Genesys e a AWS<\/h3><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/webinars\/how-alberta-motor-association-improved-cx-with-ai-and-self-service_live-qa?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Social-AMA-AWS-live-1200x675-px.png\" height=\"675\" width=\"1200\" alt=\"Social   ama aws live 1200&#215;675 px\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Como a Alberta Motor Association melhorou a CX com IA e autoatendimento<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/four-phases-of-preparing-for-cx-evolution-genesys-aws?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Four-phases-cx-evolution_thumbnail-1.jpg\" height=\"480\" width=\"880\" alt=\"Four phases cx evolution thumbnail\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">As quatro fases de prepara\u00e7\u00e3o para a evolu\u00e7\u00e3o da CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/answering-the-call-of-todays-consumers-how-retailers-can-deliver-superior-customer-experience?ost_tool=wordpress&ost_campaign=tofu_cl-lp_ft-aws-alliance-page&ost_content=aws-resource\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Image-SA-FS-December-2021-v3.png\" height=\"418\" width=\"800\" alt=\"F&s   strategic alliance   december 2021\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Como atender \u00e0s expectativas dos consumidores de hoje: como os varejistas podem oferecer uma experi\u00eancia do cliente superior<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;getstarted&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;getstarted&#8221;][vc_column_text]<\/p>\n<p class=\"text-32\">Comece a usar a Genesys e a AWS<\/p>\n<p>Juntas, a Genesys e a AWS oferecem as solu\u00e7\u00f5es seguras e inovadoras de que a sua empresa necessita para prosperar. Dimensione e ajuste sua estrat\u00e9gia de suporte a qualquer momento para superar as crescentes expectativas de seus clientes. Al\u00e9m disso, potencialize experi\u00eancias excepcionais para clientes e colaboradores, tudo em uma \u00fanica plataforma. Solicite uma demo para saber mais hoje mesmo.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000002iY3aQAE\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/579623\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/579623\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"579623\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Solicite uma demonstra\u00e7\u00e3o\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Solicite uma demonstra\u00e7\u00e3o\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h2 class=\"h4\">Agradecemos o seu interesse nas solu\u00e7\u00f5es da Genesys e da AWS<\/h2>\n<p>Um representante entrar\u00e1 em contato com voc\u00ea.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1746211437378{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;570424&#8243; css=&#8221;&#8221; si_max_width=&#8221;176px&#8221;][vc_column_text] A Genesys recebeu o t\u00edtulo de Parceiro global da AWS do ano em Experi\u00eancia do cliente [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text] Genesys e Amazon Web Services Amplie o potencial da sua tecnologia de CX em escala Ofere\u00e7a aos seus [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":431309,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-579623","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/579623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=579623"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/579623\/revisions"}],"predecessor-version":[{"id":579627,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/579623\/revisions\/579627"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/431309"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=579623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}