{"id":556023,"date":"2025-02-10T22:51:58","date_gmt":"2025-02-11T06:51:58","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=556023"},"modified":"2025-02-10T22:51:58","modified_gmt":"2025-02-11T06:51:58","slug":"salesforce","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/partners\/global-strategic-alliances\/salesforce","title":{"rendered":"Salesforce"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1727979202166{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;548283&#8243; css=&#8221;&#8221; si_max_width=&#8221;300px&#8221; el_class=&#8221;mb-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Inove com l\u00edderes globais em CX e CRM<\/h1>\n<p>Eleve a experi\u00eancia do cliente para outro patamar com a Genesys e a Salesforce[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#getstarted\" target=\"\" rel=\"\">Obtenha uma demonstra\u00e7\u00e3o<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/NZj87t9jYms?si=dD05BlwrwyZwF0HN\" target=\"\" rel=\"\">Assista ao v\u00eddeo<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image align-right play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/NZj87t9jYms?si=dD05BlwrwyZwF0HN\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/hero-video_salesforce-partner-page-1.png\" alt=\"Hero video salesforce partner page\" width=\"880\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h5\">Genesys e Salesforce<\/p>\n<h2 class=\"h3\">Construindo juntas a pr\u00f3xima gera\u00e7\u00e3o de CX<\/h2>\n<p>A Genesys e a Salesforce est\u00e3o revolucionando o setor ao unificar a l\u00edder em CRM com IA e a l\u00edder global em Contact Center como Servi\u00e7o (CCaaS). Juntas, ajudamos empresas a reunir dados, agentes, bots e canais de comunica\u00e7\u00e3o para oferecer experi\u00eancias do cliente e do colaborador mais inteligentes e completas. Apesar de nossa <a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/122912\/\">nova colabora\u00e7\u00e3o e solu\u00e7\u00e3o estrat\u00e9gica<\/a> representarem um marco importante e um investimento significativo em nossa parceria, a Genesys e a Salesforce t\u00eam, h\u00e1 mais de uma d\u00e9cada, trabalhado juntas com sucesso para implementar e oferecer suporte a centenas de clientes em comum.<\/p>\n<h3 class=\"h5\">Elimina a troca entre aplicativos e aumenta a efici\u00eancia do agente<\/h3>\n<ul>\n<li>Unifique os dados de relacionamento e engagement para criar uma vis\u00e3o \u00fanica e hol\u00edstica do cliente.<\/li>\n<li>Empodere seus agentes com toda a assist\u00eancia de IA que eles precisam para cumprir os KPIs.<\/li>\n<li>Crie uma cultura organizacional de apoio que retenha os talentos.<\/li>\n<\/ul>\n<h3 class=\"h5\">Melhora a personaliza\u00e7\u00e3o da CX e a satisfa\u00e7\u00e3o do cliente<\/h3>\n<ul>\n<li>D\u00ea aos agentes uma vis\u00e3o completa dos dados do cliente para resolver problemas mais rapidamente e melhorar a satisfa\u00e7\u00e3o dos clientes.<\/li>\n<li>Crie experi\u00eancias completas que englobem dados, bots e canais de ambas as plataformas.<\/li>\n<li>Promova a fidelidade \u00e0 marca com intera\u00e7\u00f5es consistentes e personalizadas em todos os canais.<\/li>\n<\/ul>\n<h3 class=\"h5\">Consolida sistemas e reduz custos<\/h3>\n<ul>\n<li>Simplifique o desenvolvimento utilizando dados pr\u00e9-integrados e um esquema unificado.<\/li>\n<li>Elimine solu\u00e7\u00f5es pontuais e fortale\u00e7a sua pilha de tecnologia com o melhor de ambas as plataformas.<\/li>\n<li>Garanta uma plataforma com disponibilidade, escalabilidade e seguran\u00e7a incompar\u00e1veis.<\/li>\n<li>Alcance uma gera\u00e7\u00e3o de valor mais r\u00e1pida com integra\u00e7\u00f5es pr\u00e9-configuradas e em pacotes.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3>Alguns fatos<\/h3>\n<p><strong>Sobre:<\/strong> Genesys e Salesforce<br \/>\n<strong>Tipo de parceria:<\/strong> Alian\u00e7a estrat\u00e9gica global<br \/>\n<strong>Solu\u00e7\u00e3o em foco:<\/strong> CX Cloud da Genesys e da Salesforce<br \/>\n<strong>Resumo dos benef\u00edcios da alian\u00e7a:<\/strong><\/p>\n<ul>\n<li>Aproveite um roteiro de produtos conjunto entre a Genesys e a Salesforce, que refor\u00e7a o compromisso com uma vis\u00e3o alinhada e uma evolu\u00e7\u00e3o constante no campo da experi\u00eancia do cliente (CX).<\/li>\n<li>Reduza os riscos ao colaborar com dois provedores consagrados do Gartner\u00ae Magic Quadrant\u2122 (Quadrante M\u00e1gico do Gartner).*<\/li>\n<li>Obtenha o melhor servi\u00e7o, implementa\u00e7\u00e3o e assist\u00eancia t\u00e9cnica da categoria de duas empresas trabalhando em conjunto.<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1688749664628{padding-top: 0rem !important;}&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Coca-Cola Bottlers\u2019 Sales and Services story\" title=\"Coca-Cola Bottlers\u2019 Sales and Services\" href=\"#504302\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\" width=\"252\" height=\"166\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Aeromexico story\" title=\"Aeromexico\" href=\"#525387\"><img decoding=\"async\" class=\"company-logo\" alt=\"Aeromexico rgb x300\" src=\"https:\/\/www.genesys.com\/media\/Aeromexico_RGB_x300.png\" width=\"300\" height=\"48\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"504302\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Cocacolabss hero\" src=\"https:\/\/www.genesys.com\/media\/CocaColaBSS_hero.jpg\" width=\"626\" height=\"356\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cA nova funcionalidade e as integra\u00e7\u00f5es por meio do Genesys Cloud ofereceram flexibilidade que nunca imagin\u00e1vamos ter. T\u00ednhamos agentes em home office operando virtualmente com gerenciamento nativo de engajamento da for\u00e7a de trabalho \u2014 e um ciclo de desenvolvimento melhor com lan\u00e7amentos regulares e uma s\u00f3lida estrat\u00e9gia de inova\u00e7\u00e3o.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Nicole Thomas<\/p><p class=\"customer-title\">VP, Customer Care Center, Coca-Cola Bottlers\u2019 Sales and Services<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"525387\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/aeromexico\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Aeromexico hero3\" src=\"https:\/\/www.genesys.com\/media\/Aeromexico_hero3.png\" width=\"626\" height=\"351\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cA nova plataforma representou uma mudan\u00e7a significativa, desde uma pesquisa segmento a segmento de informa\u00e7\u00f5es at\u00e9 a visibilidade completa de todas as intera\u00e7\u00f5es com clientes com apenas alguns cliques, enquanto fornece grava\u00e7\u00f5es e insights de garantia de qualidade para feedback direcionado\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Angelina Griselda Stankiewicz Ch\u00e1vez<\/p><p class=\"customer-title\">Senior Contact Center Manager, Aeromexico<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div  class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center  vc_custom_1731706457870\"><div class=\"card-body text-center col-content\"><p><img decoding=\"async\" class=\"aligncenter wp-image-548283 size-medium\" role=\"img\" src=\"https:\/\/www.genesys.com\/media\/salesforce_partners-logo-2024.svg\" alt=\"\" width=\"300\" height=\"300\" \/><\/p>\n<h3>A integra\u00e7\u00e3o com a Genesys \u00e9 f\u00e1cil<\/h3>\n<p>Os clientes da Salesforce podem integrar a Genesys aos seus processos e fluxos de trabalho existentes sem percal\u00e7os<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><a class=\"main-cta\" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/5d134b3b-9205-4386-b4b4-f91804cd8487\" target=\"_blank\" rel=\"\"><div class=\"shadow btn btn-secondary\">AppFoundry<\/div><\/a><a role=\"button\" class=\"btn btn-ff-secondary ms-lg-1 ms-sm-0\" href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=7f59a36f-86c0-4cac-b8af-2c1722ede4d1\" target=\"_blank\" rel=\"noopener\">AppExchange<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Saiba mais sobre a Genesys e a Salesforce<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/pt-br\/webinars\/genesys-and-salesforce-unifying-ccaas-wem-and-crm\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/resource-1_salesforce-partner-page.png\" height=\"480\" width=\"880\" alt=\"Unifying ccaas wem crm salesforce partner page\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><h3 class=\"item-title mb-0\">Genesys e Salesforce: Unificando CCaaS, WEM e CRM<\/h3><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/product-overview-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-2_salesforce-partner-page.png\" height=\"480\" width=\"880\" alt=\"Cx cloud from salesforce partner page\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">CX Cloud da Genesys e Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/checklist-unify-your-crm-system-and-contact-center\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-3_salesforce-partner-page.png\" height=\"480\" width=\"880\" alt=\"Beyond basic integration unify your crm salesforce partner page\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Al\u00e9m da integra\u00e7\u00e3o b\u00e1sica: unifique seu sistema CRM e o contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/cx-cloud-genesys-salesforce-on-demand-demo\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-4_salesforce-partner-page.png\" height=\"480\" width=\"880\" alt=\"Resource 4 salesforce partner page\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Demonstra\u00e7\u00e3o do CX Cloud da Genesys e Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;getstarted&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;getstarted&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Transforme sua experi\u00eancia do cliente com a Genesys e a Salesforce<\/h2>\n<p>Com a Genesys e a Salesforce, voc\u00ea pode proporcionar experi\u00eancias totalmente conectadas e completas com um sistema de nuvem integrado diretamente ao seu CRM. Agende uma demonstra\u00e7\u00e3o hoje mesmo para saber mais.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AexjQAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/556023\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/556023\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"556023\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Solicite uma demonstra\u00e7\u00e3o\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Solicite uma demonstra\u00e7\u00e3o\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<h2 class=\"h4\">Agradecemos o seu interesse na Genesys e na Salesforce<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-mid-gray text-14\">Fonte: Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 de outubro de 2024<\/p>\n<p class=\"text-mid-gray text-14\">O relat\u00f3rio do Gartner n\u00e3o endossa nenhum fornecedor, produto ou servi\u00e7o descrito em suas publica\u00e7\u00f5es de pesquisa e n\u00e3o aconselha os usu\u00e1rios de tecnologia a selecionarem apenas os fornecedores com as classifica\u00e7\u00f5es mais elevadas ou outra designa\u00e7\u00f5es. As publica\u00e7\u00f5es de pesquisa do Gartner consistem em opini\u00f5es da organiza\u00e7\u00e3o de pesquisa do Gartner e n\u00e3o devem ser interpretadas como declara\u00e7\u00f5es ou recomenda\u00e7\u00f5es. O Gartner renuncia a todas as garantias, expressas ou impl\u00edcitas, com rela\u00e7\u00e3o a esta pesquisa, incluindo as garantias de comercializa\u00e7\u00e3o ou adequa\u00e7\u00e3o a uma finalidade espec\u00edfica.<\/p>\n<p class=\"text-mid-gray text-14\">GARTNER \u00e9 uma marca registrada e de servi\u00e7o do Gartner, e o Quadrante M\u00e1gico \u00e9 uma marca registrada do Gartner, Inc. e\/ou de suas afiliadas internacionais ou nos EUA e s\u00e3o usadas aqui com sua autoriza\u00e7\u00e3o. Todos os direitos reservados.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1727979202166{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;548283&#8243; css=&#8221;&#8221; si_max_width=&#8221;300px&#8221; el_class=&#8221;mb-1&#8243;][vc_column_text css=&#8221;&#8221;] Inove com l\u00edderes globais em CX e CRM Eleve a experi\u00eancia do cliente para outro patamar com a Genesys e a Salesforce[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Genesys e Salesforce Construindo juntas a pr\u00f3xima gera\u00e7\u00e3o de CX [&hellip;]<\/p>\n","protected":false},"author":734,"featured_media":0,"parent":431309,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-556023","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/556023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/734"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=556023"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/556023\/revisions"}],"predecessor-version":[{"id":556040,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/556023\/revisions\/556040"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/431309"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=556023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}