{"id":535645,"date":"2024-07-11T14:59:42","date_gmt":"2024-07-11T21:59:42","guid":{"rendered":"https:\/\/www.genesys.com\/digital"},"modified":"2026-03-09T21:42:50","modified_gmt":"2026-03-10T04:42:50","slug":"digital","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/pricing\/digital","title":{"rendered":"Pre\u00e7o \u2013 Genesys Cloud Digital"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22561993%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1742256376566{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Pre\u00e7os do Genesys Cloud CX Digital<\/h1>\n<p class=\"text-22 font-weight-normal\" style=\"text-align: center;\">Descubra quais recursos digitais com intelig\u00eancia artificial e op\u00e7\u00f5es de pre\u00e7os s\u00e3o ideais para a sua empresa. Os pre\u00e7os s\u00e3o sempre acess\u00edveis, transparentes e flex\u00edveis.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"pricing-filter-toggle\">Filtrar<\/div><div class=\"pricing-filter col-12 col-lg-10 col-xl-8 mx-auto\"><div class=\"currency-control\"><span>Moeda:<\/span><select class=\"pricing-select shadow mb-0\" disabled><option value=\"USD\">USD<\/option><option value=\"CAD\">CAD<\/option><option value=\"GBP\">GBP<\/option><option value=\"EUR\">EUR<\/option><option value=\"JPY\">JPY<\/option><option value=\"AUD\">AUD<\/option><option value=\"NZD\">NZD<\/option><option value=\"ZAR\">ZAR<\/option><\/select><\/div><div class=\"license-group dropdown\"><label class=\"form-label\">Tipo de licen\u00e7a:<\/label><button class=\"btn shadow\"\n                type=\"button\"\n                data-bs-toggle=\"dropdown\"\n                aria-expanded=\"false\">Nomeado<\/button><ul class=\"dropdown-menu bgc-glass rounded\"><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"named\">\n        <strong>Nomeado<\/strong>\n        <small>Licen\u00e7a vinculada a um usu\u00e1rio espec\u00edfico e identific\u00e1vel<\/small>\n    <\/button>\n    <\/li><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"concurrent\">\n        <strong>Simult\u00e2nea<\/strong>\n        <small>Licen\u00e7a baseada no uso ativo simult\u00e2neo<\/small>\n    <\/button>\n    <\/li><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"hourly\">\n        <strong>Intera\u00e7\u00e3o por hora<\/strong>\n        <small>Cobra apenas pelo tempo gasto no atendimento de intera\u00e7\u00f5es<\/small>\n    <\/button>\n    <\/li><\/ul><input type=\"hidden\" name=\"license_type\" value=\"named\"><\/div><\/div>\n    <div class=\"row pricing-row mt-0 gutter-small\">\n    <div class=\"col-12 col-md-6 col-lg-5 col-xl-4\">\n        <div class=\"component card cxd-card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-2\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 2 Digital<\/h2>\n        <p>Para gest\u00e3o de intera\u00e7\u00f5es digitais com garantia da qualidade e conformidade integradas<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc2_d\"><div class=\"price-group\"><span class=\"price\">$95<\/span> <span class=\"symbol\">USD<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">por usu\u00e1rio\/m\u00eas, cobrado anualmente<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary\" data-target=\"gc2_d\" href=\"#get-started\" target=\"\" rel=\"\">Obter pre\u00e7os personalizados<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Detalhes do colapso\" data-default=\"Ver detalhes\">Ver detalhes<\/div>\n        <div class=\"card-body p-2\">\n        <h3 class=\"h6\">Inclui<\/h3>\n<ul>\n<li>Canais digitais, incluindo SMS, WhatsApp e muito mais<\/li>\n<li>Roteamento de mensagens digitais<\/li>\n<li>Campanhas outbound<\/li>\n<li>An\u00e1lises e relat\u00f3rios<\/li>\n<li>Garantia da qualidade e gest\u00e3o da conformidade<\/li>\n<li class=\"token\">Conhecimento<\/li>\n<li class=\"token\">Bots nativos<\/li>\n<li class=\"token\">Engagement preditivo<\/li>\n<li class=\"token\">Roteamento preditivo<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/pricing\/digital-pricing-matrix\">Ver todos os recursos do plano<\/a><\/p><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"col-12 col-md-6 col-lg-5 col-xl-4\">\n        <div class=\"component card cxd-card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-2\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 3 Digital<\/h2>\n        <p>Para gest\u00e3o de intera\u00e7\u00f5es digitais com recursos completos de WEM<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc3_d\"><div class=\"price-group\"><span class=\"price\">$135<\/span> <span class=\"symbol\">USD<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">por usu\u00e1rio\/m\u00eas, cobrado anualmente<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary\" data-target=\"gc3_d\" href=\"#get-started\" target=\"\" rel=\"\">Obter pre\u00e7os personalizados<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Detalhes do colapso\" data-default=\"Ver detalhes\">Ver detalhes<\/div>\n        <div class=\"card-body p-2\">\n        <h3 class=\"h6\">Inclui<\/h3>\n<ul>\n<li>Canais digitais, incluindo SMS, WhatsApp e muito mais<\/li>\n<li>Roteamento de mensagens digitais<\/li>\n<li>Campanhas outbound<\/li>\n<li>An\u00e1lises e relat\u00f3rios<\/li>\n<li>Desempenho do colaborador<\/li>\n<li>Gest\u00e3o de recursos<\/li>\n<li>Garantia da qualidade e gest\u00e3o da conformidade<\/li>\n<li class=\"token\">Conhecimento<\/li>\n<li class=\"token\">Bots nativos<\/li>\n<li class=\"token\">Engagement preditivo<\/li>\n<li class=\"token\">Roteamento preditivo<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<li class=\"token\">Previs\u00e3o e programa\u00e7\u00e3o com intelig\u00eancia artificial<\/li>\n<li class=\"token\">An\u00e1lise de discurso e de texto<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/pricing\/digital-pricing-matrix\">Ver todos os recursos do plano<\/a><\/p><\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n    [\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741851535983{padding-top: 2rem !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<div class=\"row\">\n        <div class=\"col-12 col-md-8 col-lg-6\"><p class=\"token before font-weight-medium\">Todos os planos v\u00eam ativados nativamente com recursos prontos para uso do Genesys Cloud AI. <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/ai-and-automation\">Genesys Cloud AI<\/a> Tokens de experi\u00eancia s\u00e3o necess\u00e1rios para determinados recursos. Inclui 250 tokens nomeados \/ 350 tokens simult\u00e2neos por organiza\u00e7\u00e3o\/m\u00eas.<\/p>\n<p class=\"text-14\">Esta p\u00e1gina \u00e9 apenas para fins informativos e est\u00e1 sujeita a altera\u00e7\u00f5es. Os pre\u00e7os exibidos s\u00e3o baseados em um compromisso anual. A precifica\u00e7\u00e3o baseada no uso pode ser aplicada. Entre em contato com um especialista da Genesys para obter informa\u00e7\u00f5es detalhadas sobre pre\u00e7os.<\/p>\n<\/div>\n        <div class=\"col-12 col-md-4 col-lg-6 text-center text-md-end\">\n        <div class=\"explore-edition gc-version\">\n            <p class=\"eyebrow mb-0\">Explore other editions<\/p>\n            <div class=\"btn-container\">\n                <a role=\"button\" class=\"arrow\" href=\"https:\/\/www.genesys.com\/pt-br\/pricing\/digital\" target=\"\" rel=\"\">Genesys Cloud CX Digital<\/a>\n            <\/div>\n        <\/div>\n        <div class=\"explore-edition gc-d-version\">\n            <p class=\"eyebrow mb-0\">Explore other editions<\/p>\n            <div class=\"btn-container\">\n                <a role=\"button\" class=\"arrow\" href=\"https:\/\/www.genesys.com\/pt-br\/pricing\" target=\"\" rel=\"\">Genesys Cloud CX<\/a>\n            <\/div>\n        <\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"#get-started\" target=\"\" rel=\"\"><div class=\"row align-items-center image-hide cta-tiny-padding card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"821\" height=\"548\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" alt=\"Genesys Cloud CX 4, AI, customer experience, personalization\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"text-16 genesys-ai-icon\"><img decoding=\"async\" style=\"height: 32px; vertical-align: bottom;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-card\/ai-token_icon.svg\" \/> Todos os planos habilitados nativamente<\/p>\n<h2>Genesys Cloud AI pronto para uso<\/h2>\n<p>Todos os planos incluem capacidades nativas de Genesys Cloud AI. Tokens de Genesys Cloud Al Experience s\u00e3o necess\u00e1rios para determinados recursos. Alguns tokens por organiza\u00e7\u00e3o por m\u00eas est\u00e3o inclu\u00eddos. Entre em contato conosco hoje para determinar a quantidade certa para o seu neg\u00f3cio.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"arrow arrow-secondary\">Entre em contato com um especialista da Genesys para mais informa\u00e7\u00f5es<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Compare edi\u00e7\u00f5es e recursos<\/h2>\n<p>Encontre os recursos e a IA nativa certos <img decoding=\"async\" style=\"height: 24px; vertical-align: sub;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\" \/> para sua experi\u00eancia digital com o Genesys Cloud.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/pricing\/digital-pricing-matrix\" target=\"\" rel=\"\">Obtenha a compara\u00e7\u00e3o de planos<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"faq-module-container pricing-grid-group\" data-display=\"accordion\">        \n    <div class=\"faq-module-content custom-accordion\" data-opened=\"1\">\n        <div class=\"row-100 justify-content-md-center faq-item content-item accordion-opened\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Funcionalidades principais<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digital<\/th>\n                            <th>Genesys Cloud CX 3 Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Interface abrangente&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Forne\u00e7a aos agentes, supervisores e administradores uma \u00fanica interface para operacionalizar r\u00e1pida e facilmente um amplo conjunto de capacidades de CX, EX, digital, IA e UCC\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Canais digitais&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Forne\u00e7a jornadas de clientes cont\u00ednuas em canais digitais\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Roteamento digital&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Direcione as intera\u00e7\u00f5es dos clientes de qualquer canal digital para o agente mais capaz de ajudar\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Gest\u00e3o de engajamento da for\u00e7a de trabalho&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Liberte o valor do seu recurso mais valioso \u2014 seu pessoal\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Comunica\u00e7\u00f5es unificadas e colabora\u00e7\u00e3o&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Permita a colabora\u00e7\u00e3o f\u00e1cil em toda a empresa a partir de uma \u00fanica plataforma\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">An\u00e1lise de fala e texto&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identifique eventos-chave, gerencie a conformidade, identifique oportunidades de treinamento e mais.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n    <div class=\"title-row\">\n        <h3 class=\"faq-question h5 title\">Reduza o esfor\u00e7o por meio da automa\u00e7\u00e3o habilitada por IA<\/h3>\n        <i class=\"fa-kit fa-chevron-down\"><\/i>\n    <\/div>\n    <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n        <div class=\"content-details\">\n            <table class=\"pricing-grid\">\n                <tr class=\"floating-header\">\n                    <th class=\"main\"><\/th>\n                    <th>Genesys Cloud CX 2 Digital<\/th>\n                    <th>Genesys Cloud CX 3 Digital<\/th>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Agentes virtuais&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Obtenha conversas din\u00e2micas com troca de t\u00f3picos, desambigua\u00e7\u00e3o e respostas autom\u00e1ticas baseadas em conhecimento; e coleta avan\u00e7ada de informa\u00e7\u00f5es com IA generativa.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Bots nativos&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Forne\u00e7a respostas autom\u00e1ticas mais r\u00e1pidas com bots nativos habilitados por IA que entendem o contexto\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Engajamento preditivo&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use IA para analisar jornadas de clientes e envolver proativamente os clientes no momento certo\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Roteamento preditivo&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Aproveite o poder da IA em todos os canais para combinar clientes com os melhores agentes\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Banco de trabalho de conhecimento&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Transforme o conhecimento em informa\u00e7\u00f5es \u00fateis que podem ser usadas para autoatendimento ao cliente\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Otimizador de conhecimento&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Obtenha informa\u00e7\u00f5es detalhadas sobre o uso e as lacunas de conhecimento por canal, oferecendo aos trabalhadores do conhecimento a percep\u00e7\u00e3o para otimizar a base de conhecimento\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Tokens de Experi\u00eancia de IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Todos os planos s\u00e3o habilitados nativamente com capacidades de IA do Genesys Cloud prontas para uso. Tokens s\u00e3o necess\u00e1rios para certos recursos.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td colspan=\"2\"><p>250 nomeados \/ 350 tokens simult\u00e2neos por organiza\u00e7\u00e3o\/m\u00eas inclu\u00eddos<\/p><\/td>\n                <\/tr>\n                <tr class=\"grid group-row\">\n                    <td class=\"main\" colspan=\"4\">Copiloto do agente&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use IA para automatizar tarefas rotineiras e informar os funcion\u00e1rios durante as conversas para que gastem menos tempo procurando informa\u00e7\u00f5es\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Scripts e fluxos guiados por IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Apresente automaticamente aos agentes formul\u00e1rios, roteiros, ferramentas e mais para avan\u00e7ar o cliente em dire\u00e7\u00e3o ao resultado desejado.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Resumos aprimorados p\u00f3s-intera\u00e7\u00e3o&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Acelere o trabalho p\u00f3s-intera\u00e7\u00e3o com um resumo da conversa, motivo do contato, resolu\u00e7\u00e3o e c\u00f3digos de encerramento sugeridos.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Superf\u00edcie autom\u00e1tica de conhecimento e destaque de respostas&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Reduza as buscas manuais acompanhando as intera\u00e7\u00f5es com os clientes e apresentando conhecimentos cr\u00edticos e relevantes aos agentes no momento da necessidade.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <\/tr>\n            <\/table>\n        <\/div>\n    <\/div>\n<\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Envolva os clientes em qualquer canal digital<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digital<\/th>\n                            <th>Genesys Cloud CX 3 Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Mensagens na web&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Resolva rapidamente qualquer situa\u00e7\u00e3o do cliente usando mensagens ass\u00edncronas com m\u00eddia rica\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                        <td class=\"main\">E-mail&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Acelere o tempo de resposta roteando emails para os agentes certos com base na an\u00e1lise de conte\u00fado e na carga de trabalho dos agentes\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Mensagens SMS&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"D\u00ea aos clientes uma maneira r\u00e1pida de interagir com voc\u00ea de forma conveniente via texto\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Aplicativos de mensagens de terceiros&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Encontre seus clientes nas plataformas que eles j\u00e1 utilizam, incluindo Facebook Messenger, X\/Twitter, Instagram, WhatsApp e mais\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Escuta social e engajamento&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ou\u00e7a palavras-chave, contas ou hashtags com an\u00e1lise de sentimento guiada por IA para identificar postagens p\u00fablicas que precisam de uma resposta. Tudo \u00e9 gerenciado atrav\u00e9s do mesmo espa\u00e7o de trabalho do agente, com abordagem de roteamento e fila como outras intera\u00e7\u00f5es.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Navega\u00e7\u00e3o compartilhada&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Veja o que seus clientes veem e torne as intera\u00e7\u00f5es simples e indolores\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Crie \u00f3timas experi\u00eancias para os funcion\u00e1rios<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digital<\/th>\n                            <th>Genesys Cloud CX 3 Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"4\">Desempenho dos funcion\u00e1rios<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Insights de desempenho em tempo real&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Acompanhe, gerencie e melhore os n\u00edveis de servi\u00e7o com ferramentas que monitoram o desempenho e permitem que os funcion\u00e1rios se alinhem aos objetivos de neg\u00f3cios\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gamifica\u00e7\u00e3o&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Torne o trabalho divertido e crie uma cultura de aprendizado, promova justi\u00e7a e transpar\u00eancia, e reduza o tempo gasto em integra\u00e7\u00e3o\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Aprendizado e desenvolvimento&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ofere\u00e7a \u00e0s suas equipes treinamento e coaching direcionados com base em dados em tempo real e p\u00f3s-intera\u00e7\u00e3o\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Treinamento&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ajude a melhorar o desempenho dos agentes no momento, promovendo aprendizado enquanto deixa os agentes menos frustrados e os clientes mais satisfeitos\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"4\">Gest\u00e3o da for\u00e7a de trabalho<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Previs\u00e3o com IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Capacite gerentes com IA avan\u00e7ada e mais de 25 modelos de aprendizado de m\u00e1quina para previs\u00f5es precisas\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Agendamento por IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Crie cronogramas realistas para atender \u00e0 demanda e melhorar a efici\u00eancia operacional com base nos dados de demanda mais recentes.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Capacity planning&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Make strategic hiring, training, and resourcing decisions using scenario-based modeling\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gest\u00e3o de folgas&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Gerencie folgas proativamente usando limites, planos e solicita\u00e7\u00f5es de agentes\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Monitoramento e conformidade&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Forne\u00e7a aos gerentes de for\u00e7a de trabalho uma vis\u00e3o em tempo real sem interrup\u00e7\u00f5es para tomada de decis\u00f5es instant\u00e2neas\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Aplicativos de mobilidade (Tempo\u00ae)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Capacite os funcion\u00e1rios a acessarem hor\u00e1rios, gerenciarem solicita\u00e7\u00f5es de folga, revisarem atualiza\u00e7\u00f5es de status e monitorarem a conformidade \u2014 a qualquer momento, em qualquer lugar\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"4\">Garantia de qualidade e conformidade<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Monitoramento em tempo real&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Monitore e oriente intera\u00e7\u00f5es em andamento sem interromper a conversa\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Grava\u00e7\u00e3o de intera\u00e7\u00e3o e tela&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Tenha grava\u00e7\u00e3o abrangente para todos os canais com dois modos de grava\u00e7\u00e3o: baseado em usu\u00e1rio e baseado em pol\u00edticas\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gest\u00e3o de qualidade e avalia\u00e7\u00f5es&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Otimize a an\u00e1lise de intera\u00e7\u00f5es para descobrir oportunidades de melhoria\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Voz do cliente&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Colete informa\u00e7\u00f5es p\u00f3s-intera\u00e7\u00e3o sem esfor\u00e7o atrav\u00e9s de pesquisas baseadas na web\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"3\">An\u00e1lise de fala e texto<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Transcri\u00e7\u00e3o de intera\u00e7\u00e3o&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Capture todas as conversas com transcri\u00e7\u00e3o impulsionada por IA em canais digitais para documenta\u00e7\u00e3o precisa e insights mais profundos. Proteja as informa\u00e7\u00f5es dos clientes com mascaramento de dados.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Detec\u00e7\u00e3o de t\u00f3picos, gerenciamento e categorias&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Detectar e categorizar automaticamente t\u00f3picos para ajudar as equipes a rastrear pontos problem\u00e1ticos dos clientes, \u00e1reas de alto interesse e tend\u00eancias.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Minerador de t\u00f3picos&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identifique t\u00f3picos emergentes e padr\u00f5es de conversa\u00e7\u00e3o, ajudando as equipes a se anteciparem \u00e0s necessidades dos clientes e a otimizarem as estrat\u00e9gias de autoatendimento e treinamento.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">An\u00e1lise de sentimento do cliente e ac\u00fastica&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Compreenda o sentimento do cliente analisando intera\u00e7\u00f5es positivas, neutras e negativas, e capture sinais n\u00e3o verbais como sil\u00eancio, sobreposi\u00e7\u00e3o de fala e padr\u00f5es de discurso para uma gest\u00e3o proativa da qualidade.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">An\u00e1lise de empatia do agente&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Me\u00e7a a empatia nas respostas dos agentes, para oferecer intera\u00e7\u00f5es com os clientes que sejam \u00fateis, solid\u00e1rias e alinhadas com as expectativas dos clientes.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gerenciamento de dicion\u00e1rio&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Melhore a precis\u00e3o da transcri\u00e7\u00e3o personalizando modelos de linguagem com terminologia espec\u00edfica do setor, nomes de produtos e frases \u00fanicas.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Pesquisa de conte\u00fado com visualiza\u00e7\u00e3o de tend\u00eancias de t\u00f3picos e sentimentos&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Encontre e recupere rapidamente transcri\u00e7\u00f5es com base em palavras-chave e m\u00e9tricas anal\u00edticas para obter insights hist\u00f3ricos.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"3\">Supervisor Copilot&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"A IA fornece aos supervisores informa\u00e7\u00f5es em tempo real sobre intera\u00e7\u00f5es entre humanos e IA, permitindo processos de gest\u00e3o escal\u00e1veis que impulsionam a excel\u00eancia operacional.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">IA traduzir&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Traduza automaticamente as intera\u00e7\u00f5es com compreens\u00e3o contextual, aprimorando a efic\u00e1cia da gest\u00e3o de qualidade para equipes globais.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Resumo de IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Economize tempo com resumos autom\u00e1ticos de conversas e descubra instantaneamente os principais motivadores de conversas, raz\u00f5es de sentimento e padr\u00f5es de resolu\u00e7\u00e3o.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"3\">Supervisor Virtual&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use a IA para automatizar tarefas repetitivas, reduzindo o esfor\u00e7o manual dos supervisores, permitindo que eles se concentrem em tarefas de maior valor.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Pontua\u00e7\u00e3o de IA&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatize as avalia\u00e7\u00f5es de qualidade com pontua\u00e7\u00e3o impulsionada por IA, fornecendo justificativas contextuais para cada resposta para garantir avalia\u00e7\u00f5es justas, consistentes e baseadas em dados em larga escala.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Integre perfeitamente o seu ecossistema de CX<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digital<\/th>\n                            <th>Genesys Cloud CX 3 Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Acesso ao AppFoundry Marketplace&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Adicione valor em poucos cliques com funcionalidades pr\u00e9-constru\u00eddas e conectores para outros sistemas de um amplo marketplace.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Integra\u00e7\u00e3o de bots (Amazon Lex e Google Cloud)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Give customers support at any hour with specialized bots from Amazon, Google and more\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><span>Complemento<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Entre em contato com os clientes proativamente em v\u00e1rios canais<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digital<\/th>\n                            <th>Genesys Cloud CX 3 Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Campanhas de SMS e e-mail de sa\u00edda&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Crie oportunidades duradouras e desvie chamadas com campanhas de sa\u00edda digitais\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Combina\u00e7\u00e3o de chamadas de entrada\/sa\u00edda&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Aumente a utiliza\u00e7\u00e3o dos agentes, reduza os tempos de espera e regule o volume combinando intera\u00e7\u00f5es de entrada e sa\u00edda\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Notifica\u00e7\u00f5es proativas&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Alcance os clientes certos \u2014 no momento certo \u2014 com mensagens de chat proativas, notifica\u00e7\u00f5es de SMS e muito mais\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">API sem agente&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Envie automaticamente mensagens para os clientes a partir de sistemas de backend com base em eventos acionados\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center faq-item content-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question h5 title\">Tome decis\u00f5es com relat\u00f3rios e an\u00e1lises<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 2 Digital<\/th>\n                            <th>Genesys Cloud CX 3 Digital<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Pain\u00e9is de desempenho personaliz\u00e1veis&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Obtenha an\u00e1lises e pain\u00e9is em tempo real para gerenciar efetivamente equipes em todos os canais\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Relat\u00f3rios hist\u00f3ricos&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Preserve o contexto hist\u00f3rico em todo o seu centro de contato e gere relat\u00f3rios para rastrear e analisar KPIs cr\u00edticos\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Visualiza\u00e7\u00f5es em tempo real e hist\u00f3ricas&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Una dados em tempo real e hist\u00f3ricos, e procure facilmente por clientes ou intera\u00e7\u00f5es espec\u00edficas\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Relat\u00f3rios personalizados e visualiza\u00e7\u00f5es de dados&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Tenha integra\u00e7\u00e3o de dados automatizada, um data warehouse anal\u00edtico em escala de nuvem e dados em tempo real entregues em um painel que atenda aos seus requisitos mais complexos\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><span>Complemento<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Fluxos de jornada&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identificar oportunidades de melhoria atrav\u00e9s da visualiza\u00e7\u00e3o do comportamento do cliente.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><span>Complemento<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Gest\u00e3o de jornadas&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Capacite sua organiza\u00e7\u00e3o para alinhar e otimizar a jornada de cada cliente.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Complemento<\/span><\/td>\n                            <td><span>Complemento<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Orquestre experi\u00eancias incr\u00edveis com esses complementos<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Engagement da for\u00e7a de trabalho<\/h3>\n<p class=\"text-16\">Ofere\u00e7a aos colaboradores as ferramentas, o suporte e as oportunidades de crescimento que eles necessitam para amar realmente o que fazem.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Dispon\u00edvel para:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Automa\u00e7\u00e3o do trabalho<\/h3>\n<p class=\"text-16\">Aumente a produtividade do contact center para qualquer tipo de trabalho, incluindo tarefas de back-office.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Dispon\u00edvel para:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D <span class=\"ml-1\">CX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">An\u00e1lise personalizada<\/h3>\n<p class=\"text-16\">Obtenha insights adicionais com pain\u00e9is e relat\u00f3rios pr\u00e9-configurados personaliz\u00e1veis, armazenamento de dados e importa\u00e7\u00e3o de dados externos.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Dispon\u00edvel para:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D <span class=\"ml-1\">CX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Intera\u00e7\u00e3o por hora<\/h3>\n<p class=\"text-16\">Amplie os recursos do contact center para aqueles que n\u00e3o os utilizam com frequ\u00eancia, oferecendo pre\u00e7os econ\u00f4micos por hora.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Dispon\u00edvel para:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D <span class=\"ml-1\">CX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Portal AppFoundry<sup>\u00ae<\/sup><\/h3>\n<p class=\"text-16\">Explore integra\u00e7\u00f5es e aplicativos pr\u00e9-configurados, incluindo CRM, UC, BI, bots e muito mais para atingir seus objetivos mais rapidamente.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Dispon\u00edvel para:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX2D <span class=\"ml-1\">CX3D<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Sem taxas ocultas<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">90%<\/p>\n<p>dos clientes t\u00eam suas necessidades atendidas por nossa <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">pol\u00edtica de uso justo<\/a>. Isso inclui armazenamento de dados, chamadas de API e mensagens SMS ao usar servi\u00e7os SMS de terceiros. Para os casos de uso exclusivos, que exigem uso adicional, s\u00e3o aplicadas taxas competitivas.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">Tokens de IA <img decoding=\"async\" style=\"height: 48px;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-card\/genesys-ai-token-pricing.svg\" \/><\/p>\n<p>Os tokens do Genesys Cloud Al Experience est\u00e3o inclu\u00eddos em todos os pacotes do Genesys Cloud CX<sup>\u00ae<\/sup>. Tokens adicionais podem ser adquiridos com base no uso ou com desconto na compra antecipada.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%7D%5D&#8221; el_class=&#8221;d-none d-lg-block&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"mb-0\" style=\"text-align: center;\">As principais marcas do mundo confiam na Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View State of Iowa story\" title=\"State of Iowa\" href=\"https:\/\/www.genesys.com\/customer-stories\/state-of-iowa\"><img decoding=\"async\" class=\"company-logo\" alt=\"Iowa logo transparent x250\" src=\"https:\/\/www.genesys.com\/media\/iowa-logo-transparent-x250.png\" width=\"250\" height=\"114\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View NatWest Group story\" title=\"NatWest Group\" href=\"https:\/\/www.genesys.com\/customer-stories\/natwest-group\"><img decoding=\"async\" class=\"company-logo\" alt=\"Natwest logo x250\" src=\"https:\/\/www.genesys.com\/media\/natwest-logo-x250.png\" width=\"250\" height=\"54\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View See Tickets story\" title=\"See Tickets\" href=\"https:\/\/www.genesys.com\/customer-stories\/see-tickets\"><img decoding=\"async\" class=\"company-logo\" alt=\"See ticketsx200\" src=\"https:\/\/www.genesys.com\/media\/see-ticketsx200.png\" width=\"200\" height=\"38\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Utilita story\" title=\"Utilita\" href=\"https:\/\/www.genesys.com\/customer-stories\/utilita\"><img decoding=\"async\" class=\"company-logo\" alt=\"Utilita logo png 5 cropped x250\" src=\"https:\/\/www.genesys.com\/media\/utilita-logo-png-5-cropped-x250.png\" width=\"250\" height=\"67\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View AdaptHealth story\" title=\"AdaptHealth\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/adapthealth\"><img decoding=\"async\" class=\"company-logo\" alt=\"Adapthealthx250\" src=\"https:\/\/www.genesys.com\/media\/AdaptHealthx250.png\" width=\"250\" height=\"37\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1742257020842{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221; el_id=&#8221;get-started&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Converse com um especialista em pre\u00e7os<\/h2>\n<p>Trabalhamos arduamente para simplificar a defini\u00e7\u00e3o de pre\u00e7os, seja no nosso site ou conversando com um especialista em pre\u00e7os da Genesys. Entre em contato conosco hoje mesmo e descubra quais recursos e op\u00e7\u00f5es de pre\u00e7os atendem melhor \u00e0s necessidades comerciais, ao or\u00e7amento e \u00e0s metas exclusivas da sua empresa.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001kpokQAA\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pricing\/thank-you\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/535645\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/535645\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"535645\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field \"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"Pricing edition\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option value=\"gc2_d\">Genesys Cloud CX 2 Digital<\/option><option value=\"gc3_d\">Genesys Cloud CX 3 Digital<\/option><\/select><label for=\"fe461\">Pricing edition<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Vamos conversar\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Vamos conversar\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">Perguntas frequentes sobre pre\u00e7os do Genesys Cloud CX Digital<\/h2><div class=\"input-container\"><div class=\"search-container\"><i class=\"fa-kit fa-magnifying-glass search-icon\"><\/i><input type=\"text\" placeholder=\"Search Pricing FAQ\" class=\"search-component-accordion\"\/><a href=\"#\"><span class=\"clear-icon\">&#10006;<\/span><\/a><\/div><\/div><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Como o custo mensal final \u00e9 determinado?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p><a href=\"#get-started\" rel=\"noopener\">Conecte-se com um especialista da Genesys<\/a> para obter os custos mensais finais com base nas necessidades espec\u00edficas da sua empresa. Eles ajudar\u00e3o a criar uma solu\u00e7\u00e3o que transformar\u00e1 as experi\u00eancias dos seus clientes e colaboradores usando o Genesys Cloud\u2122, nossa plataforma de orquestra\u00e7\u00e3o de experi\u00eancias com IA.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual \u00e9 a diferen\u00e7a entre usu\u00e1rios nomeados e usu\u00e1rios simult\u00e2neos?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Um usu\u00e1rio nomeado pode usar o Genesys Cloud CX Digital a qualquer momento. Por exemplo, se cem pessoas precisarem acessar o software, mesmo que n\u00e3o seja simultaneamente, ser\u00e3o necess\u00e1rios cem usu\u00e1rios nomeados.<\/p>\n<p>Os usu\u00e1rios simult\u00e2neos podem usar o Genesys Cloud CX Digital ao mesmo tempo durante um determinado per\u00edodo de faturamento. Por exemplo, se cem pessoas precisarem de acesso ao software, mas apenas cinquenta pessoas o usarem ao mesmo tempo, ser\u00e3o necess\u00e1rios cinquenta usu\u00e1rios simult\u00e2neos. \u00c9 cobrado um valor adicional pelas licen\u00e7as de usu\u00e1rio simult\u00e2neo para refletir o valor relativo recebido.<\/p>\n<p>O Genesys Cloud CX Digital oferece suporte aos modelos de licen\u00e7a por usu\u00e1rio nomeado e por usu\u00e1rio simult\u00e2neo. No entanto, os modelos nomeados e simult\u00e2neos n\u00e3o podem ser combinados.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Preciso pagar por um n\u00edvel superior se apenas alguns dos meus usu\u00e1rios precisarem da funcionalidade adicional?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>A Genesys oferece op\u00e7\u00f5es flex\u00edveis para atender \u00e0s suas necessidades de funcionalidade. Se apenas um subconjunto de usu\u00e1rios precisar de recursos de gest\u00e3o do engagement da for\u00e7a de trabalho (WEM), uma licen\u00e7a complementar do WEM pode ser adquirida al\u00e9m da licen\u00e7a do Genesys Cloud 2 Digital para eles. Desse modo, oferecemos flexibilidade para atender \u00e0s necessidades da sua empresa de forma econ\u00f4mica.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">E se alguns de nossos usu\u00e1rios precisarem lidar com intera\u00e7\u00f5es de voz e digitais?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Oferecemos <a href=\"https:\/\/www.genesys.com\/pt-br\/pricing\">licen\u00e7as omnichannel<\/a>, Genesys Cloud CX 2, Genesys Cloud CX 3 ou Genesys Cloud CX 4, a pre\u00e7os competitivos para empresas que operam em um ambiente omnichannel. Isso ainda permitir\u00e1 o uso de licen\u00e7as exclusivamente digitais. Por exemplo, uma organiza\u00e7\u00e3o pode comprar licen\u00e7as do Genesys Cloud CX 2 enquanto alguns agentes usam licen\u00e7as do Genesys Cloud CX 2 Digital a um custo menor.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual \u00e9 a melhor maneira de determinar quantos tokens do Genesys Cloud AI Experience s\u00e3o necess\u00e1rios?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Isso depender\u00e1 de quais solu\u00e7\u00f5es de IA ser\u00e3o utilizadas. A Genesys oferece quatro solu\u00e7\u00f5es avan\u00e7adas que requerem tokens de AI Experience: Agent Copilot, Virtual Agent, Supervisor Copilot, Virtual Supervisor, Genesys Predictive Routing, Genesys Predictive Engagement, Genesys Cloud Social e bots.<\/p>\n<p>O Agent Copilot \u00e9 baseado no n\u00famero de agentes que precisam da tecnologia. O Genesys Predictive Routing \u00e9 baseado no n\u00famero de rotas que ocorrem. O Genesys Predictive Engagement \u00e9 baseado na quantidade de tr\u00e1fego do site que aciona um evento. Os bots s\u00e3o baseados em sess\u00f5es para intera\u00e7\u00f5es digitais e em minutos para intera\u00e7\u00f5es de voz. <a href=\"https:\/\/help.genesys.cloud\/articles\/ai-experience-tokens-metering-and-pricing\/\" target=\"_blank\" rel=\"noopener\">Saiba mais<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O armazenamento de dados tem um custo adicional? E os outros servi\u00e7os b\u00e1sicos?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>A maioria dos clientes tem suas necessidades de utiliza\u00e7\u00e3o atendidas pelo que oferecemos por meio de nossa <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">pol\u00edtica de uso justo<\/a>. Isso inclui armazenamento de dados, chamadas de API e mensagens SMS ao usar servi\u00e7os SMS de terceiros. Para os casos de uso exclusivos, que exigem uso adicional, s\u00e3o aplicadas taxas competitivas.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Onde posso encontrar os termos e as condi\u00e7\u00f5es do Genesys Cloud?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Os termos e as condi\u00e7\u00f5es do Genesys Cloud podem ser encontrados no <a href=\"https:\/\/help.genesys.cloud\/articles\/global-genesys-cloud-service-terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">Centro de recursos<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual \u00e9 o processo para adquirir o Genesys Cloud CX Digital?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u00c9 bem simples. <a href=\"#get-started\" rel=\"noopener\">Entre em contato conosco<\/a> hoje mesmo para obter mais informa\u00e7\u00e3o.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22561993%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1742256376566{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;&#8221;] Pre\u00e7os do Genesys Cloud CX Digital Descubra quais recursos digitais com intelig\u00eancia artificial e op\u00e7\u00f5es de pre\u00e7os s\u00e3o ideais para a sua empresa. Os pre\u00e7os s\u00e3o sempre acess\u00edveis, transparentes e flex\u00edveis. 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