{"id":371632,"date":"2021-04-07T13:14:17","date_gmt":"2021-04-07T20:14:17","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=371632"},"modified":"2021-04-06T11:42:19","modified_gmt":"2021-04-06T18:42:19","slug":"fedramp","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/fedramp","title":{"rendered":"Plataforma de engagement da Genesys e da Maximus"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<div class=\"section-header heightoff  format-header-a has-title has-sub_title has-cta has-image has-bgcolor\" data-swidth=\"stretch\" data-bgcolor=\"bgc-gradient\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h1>Uma solu\u00e7\u00e3o para contact centers na nuvem autorizada pelo FedRAMP para sua ag\u00eancia<\/h1><p>Melhore as opera\u00e7\u00f5es de call center da sua ag\u00eancia e aprimore a jornada do cidad\u00e3o<\/p><div class=\"content-container\"><\/div><div class=\"cta-btn \"><a href=\"#saibamais\" target=\"\" rel=\"\">Saiba mais<\/a><\/div><\/div><div class=\"media-col image-wide\"><img decoding=\"async\" width=\"465\" height=\"103\" style=\"\" src=\"https:\/\/www.genesys.com\/media\/maximus-genesys.svg\" alt=\"Maximus genesys\" \/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-b1 has-yt_video\" ><div class=\"text-col\"><h3><\/h3><p>A plataforma de engagement da Genesys e da Maximus \u00e9 uma solu\u00e7\u00e3o autorizada pelo FedRAMP (Federal Risk and Authorization Management Program, programa federal de gerenciamento de riscos e autoriza\u00e7\u00f5es) dos Estados Unidos, que permite que os cidad\u00e3os se comuniquem com sua ag\u00eancia em todos os canais (inclusive canais de voz, SMS e chat na web), para que voc\u00ea cumpra a miss\u00e3o da sua ag\u00eancia e, ao mesmo tempo, proporcione uma experi\u00eancia do cidad\u00e3o otimizada.<\/p>\n<\/div><div class=\"media-col type-youtube\"><div class=\"iframeholder\"><iframe src=\"https:\/\/www.youtube.com\/embed\/h-ERHm_g-mY\" frameborder=\"0\" allowfullscreen=\"1\"><\/iframe><\/div><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1588193031976{padding-top: 5.556rem !important;padding-bottom: 5.556rem !important;background-color: #f3f3f3 !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Aprimore a jornada do cidad\u00e3o com uma solu\u00e7\u00e3o para contact centers na nuvem escal\u00e1vel e segura<\/h3>\n<p style=\"text-align: center;\">Essa plataforma de engagement \u00e9 uma solu\u00e7\u00e3o para contact centers na nuvem autorizada pelo FedRAMP e projetada para ajudar sua ag\u00eancia a cumprir as exig\u00eancias do governo para melhorar a experi\u00eancia do cidad\u00e3o e, ao mesmo tempo, oferecer suporte a todos os seus requisitos de seguran\u00e7a e privacidade.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"omnitable col-four plum-plain  stack nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_center v_center\" ><p>FedRAMP-autorizado para<br \/>\na melhor seguran\u00e7a da categoria<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Reduza custos e melhore os resultados<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Maximus e Genesys:<br \/>\nmais fortes juntos<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Torne-se omnicanal e usufrua de comunica\u00e7\u00f5es simplificadas<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Cumpra a miss\u00e3o da sua ag\u00eancia com seguran\u00e7a em todos os pontos de contato da jornada do cidad\u00e3o.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Evite custos excessivos de TI e descubra a efici\u00eancia dos recursos com ferramentas integradas de gerenciamento de engajamento da for\u00e7a de trabalho.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Beneficie-se dos poderosos recursos conjuntos de duas plataformas l\u00edderes do setor e aproveite de uma gama completa de recursos para melhorar a experi\u00eancia do cidad\u00e3o.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Otimize a comunica\u00e7\u00e3o com os cidad\u00e3os com uma solu\u00e7\u00e3o unificada de voz, texto, bate-papo, e-mail, m\u00eddia social e muito mais.<\/p>\n<\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"omnitable col-four plum-plain  stack nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_center v_center\" ><p>Modernize sua experi\u00eancia de cidad\u00e3o com jornadas integradas com tecnologia de IA<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Previs\u00edvel e impacto<br \/>\nconsistente no or\u00e7amento<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Suporte de help desk dedicado 24 horas por dia, 7 dias por semana<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>Monitoramento cont\u00ednuo<\/p>\n<p>para manuten\u00e7\u00e3o rotineira<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_top\" ><p>Atenda aos requisitos de moderniza\u00e7\u00e3o e seguran\u00e7a com IA, correspond\u00eancia preditiva e automa\u00e7\u00e3o de autoatendimento.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Reduza os custos de substitui\u00e7\u00e3o de hardware local de capex para opex, com uma solu\u00e7\u00e3o baseada em assinatura.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Voc\u00ea nunca ter\u00e1 que esperar para obter a ajuda de que precisa com suporte NOC e SOC dedicado 24 horas por dia, 7 dias por semana.<\/p>\n<\/div><div class=\"ot-col span-1 h_left v_top\" ><p>Voc\u00ea sempre estar\u00e1 em conformidade com os mandatos do FedRAMP com monitoramento e relat\u00f3rios integrados e cont\u00ednuos ao GSA.<\/p>\n<\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Certifique-se de que os cidad\u00e3os possam obter as informa\u00e7\u00f5es que necessitam, no momento em que necessitam e no canal que preferem<\/h3><p>Com a tecnologia e o parceiro certos, \u00e9 poss\u00edvel conectar-se com os cidad\u00e3os de maneiras mais significativas e personalizadas sempre. Para proporcionar experi\u00eancias que ser\u00e3o um diferencial de sua ag\u00eancia, escolha a plataforma de engagement da Genesys e da Maximus.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"46\" src=\"https:\/\/www.genesys.com\/media\/phone.svg\"  alt=\"Telefone\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Inbound e outbound<\/h4><p>Orquestre comunica\u00e7\u00f5es inbound e outbound em todos os pontos de contato, canais e recursos.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"36\" src=\"https:\/\/www.genesys.com\/media\/Multichannel.svg\"  alt=\"Canais\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Canais integrados<\/h4><p>Integre perfeitamente os canais de voz e digitais, incluindo e-mail, chat, redes sociais e muito mais.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"47\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/journey.svg\"  alt=\"Jornada\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Jornadas com IA<\/h4><p>A intelig\u00eancia artificial (IA) transforma os dados dos cidad\u00e3os em insights ricos em contexto para obter um engagement melhor em todos os pontos de contato.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"32\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/interactive-touchpoint.svg\"  alt=\"Ponto de contato\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Automa\u00e7\u00e3o de servi\u00e7os<\/h4><p>Proporcione melhores experi\u00eancias de autoatendimento com voicebots e chatbots mais inteligentes. Fa\u00e7a uma transi\u00e7\u00e3o suave para intera\u00e7\u00f5es assistidas com contexto completo.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"47\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/process-person.svg\"  alt=\"Preditivo\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Combina\u00e7\u00e3o preditiva<\/h4><p>Combine cada intera\u00e7\u00e3o com o melhor recurso. O engagement preditivo e o roteamento aproveitam a IA para melhorar os resultados da experi\u00eancia do cidad\u00e3o que voc\u00ea prioriza.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"36\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/pin-secure.svg\"  alt=\"Seguro\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Seguran\u00e7a e escalabilidade<\/h4><p>Projetado para atender \u00e0s necessidades de ag\u00eancias de todos os tamanhos com a certifica\u00e7\u00e3o do FedRAMP de que voc\u00ea necessita.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; css=&#8221;.vc_custom_1588195410485{padding-top: 5.556rem !important;padding-bottom: 5.556rem !important;background-color: #5d3d5d !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Torne a experi\u00eancia do cliente a sua miss\u00e3o<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;290069&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;164px&#8221;][vc_column_text css=&#8221;.vc_custom_1588195468574{margin-top: 1rem !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">das ag\u00eancias t\u00eam pontua\u00e7\u00f5es de experi\u00eancia do cliente que as classificam como &#8220;ruim&#8221; ou &#8220;muito ruim&#8221;<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;290013&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;164px&#8221;][vc_column_text css=&#8221;.vc_custom_1588195497354{margin-top: 1rem !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">dos colaboradores de ag\u00eancias governamentais sentem que a experi\u00eancia do cliente<br \/>\nde sua ag\u00eancia est\u00e1 melhorando<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;290041&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;164px&#8221;][vc_column_text css=&#8221;.vc_custom_1588195504237{margin-top: 1rem !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">dos colaboradores de ag\u00eancias governamentais sentem que a experi\u00eancia do cliente<br \/>\nde sua ag\u00eancia estagnou<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Segundo o estudo realizado pela Genesys e pela GovLoop &#8220;Como a nuvem permite uma experi\u00eancia do cliente segura no s\u00e9culo XXI&#8221;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-c\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Saiba mais sobre a plataforma de engagement da Genesys e da Maximus<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"389\" height=\"234\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Releases-FedRAMP-Authorized-Solution.jpg\"  alt=\"Genesys releases fedramp authorized solution\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">A Genesys fornece uma solu\u00e7\u00e3o autorizada pelo FedRAMP<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"\/blog\" target=\"_blank\" rel=\"\">Leia o blog<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"389\" height=\"234\" src=\"https:\/\/www.genesys.com\/media\/FedRAMP-Research.jpg\"  alt=\"Fedramp research\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Pesquisa do FedRAMP<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/genesysglobal.zinfi.net\/concierge\/new\/mp\/maximusengagementplatform\/cp\/MAXIMUS\/en-US\" target=\"_blank\" rel=\"noopener\">Baixe a pesquisa sobre ag\u00eancias governamentais<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"389\" height=\"234\" src=\"https:\/\/www.genesys.com\/media\/Visit-us-on-the-FedRAMP-Marketplace.jpg\"  alt=\"Visit us on the fedramp marketplace\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Visite-nos no portal do FedRAMP<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/marketplace.fedramp.gov\/#!\/product\/maximus-genesys-engagement-platform\" target=\"_blank\" rel=\"noopener\">Veja a lista<\/a><\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_id=&#8221;learnmore&#8221;][vc_row][vc_column]<div class=\"section-form format-form-a formtype-hot has-title has-bgcolor\" data-swidth=\"stretch\" data-cards=\"\" data-modalbg=\"\" data-bgcolor=\"bgc-gradient\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Comece a usar a plataforma de engagement da Genesys e da Maximus<\/h3><p>Isso \u00e9 o que voc\u00ea estava esperando. Aproveite a parceria entre a Genesys e a Maximus para ajudar sua ag\u00eancia a cumprir os requisitos de privacidade e seguran\u00e7a ao mesmo tempo em que cumpre a miss\u00e3o de proporcionar experi\u00eancias do cidad\u00e3o excepcionais.<\/p>\n<p>Para saber mais sobre como a plataforma de engagement da Genesys e da Maximus pode melhorar o contact center na nuvem da sua ag\u00eancia, entre em contato conosco hoje mesmo para conversar com um membro da nossa equipe de vendas para ag\u00eancias governamentais.<\/p>\n<\/div><div class=\"form-col\"><div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_grid\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\"#modalthankyoucontent\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001t6nMQAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/371632\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/371632\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"371632\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"on\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Consulte as possibilidades\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Consulte as possibilidades\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div><div id=\"modalthankyoucontent\"><h3>Obrigado pelo seu interesse pela Genesys.<\/h3><p>Um membro de nossa equipe de vendas para ag\u00eancias governamentais entrar\u00e1 em contato com voc\u00ea em breve.<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1588193031976{padding-top: 5.556rem !important;padding-bottom: 5.556rem !important;background-color: #f3f3f3 !important;}&#8221;][vc_row][vc_column][vc_column_text] Aprimore a jornada do cidad\u00e3o com uma solu\u00e7\u00e3o para contact centers na nuvem escal\u00e1vel e segura Essa plataforma de engagement \u00e9 uma solu\u00e7\u00e3o para contact centers na nuvem autorizada pelo FedRAMP e projetada para ajudar sua ag\u00eancia a cumprir as exig\u00eancias do governo para melhorar a experi\u00eancia [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-371632","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/371632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=371632"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/371632\/revisions"}],"predecessor-version":[{"id":371648,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/371632\/revisions\/371648"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=371632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}