{"id":363295,"date":"2021-02-09T09:48:00","date_gmt":"2021-02-09T17:48:00","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=363295"},"modified":"2021-02-09T09:12:59","modified_gmt":"2021-02-09T17:12:59","slug":"superhuman","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/superhuman","title":{"rendered":"Super Human Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; css=&#8221;.vc_custom_1611773309868{padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/superhuman-bg-v2-still-v2.jpg?id=362061) !important;}&#8221; el_class=&#8221;video-section&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; r_advbg=&#8221;html5video&#8221; html5_mp4_overlay_op=&#8221;opacity-07&#8243; html5_mp4=&#8221;361885&#8243; el_class=&#8221;blue-overlay&#8221; r_advbg_min_height=&#8221;100%&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1611773391017{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">O Servi\u00e7o de Atendimento Super-Humano Come\u00e7a Aqui<\/h1>\n<p style=\"text-align: center;\">Software de contact center na nuvem para oferecer experi\u00eancias do cliente extraordin\u00e1rias<\/p>\n<p>[\/vc_column_text]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/Ee_0O1hdves\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/play_button.svg\" alt=\"Play button\" width=\"145\" height=\"151\" class=\"rounded-xs\" style=\"width:145px\"\/><\/a><\/div>[vc_column_text css=&#8221;.vc_custom_1611773479063{margin-top: 2rem !important;}&#8221;]<\/p>\n<p class=\"text-16\" style=\"text-align: center;\">Assista ao v\u00eddeo completo agora<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r .video-section .row { display: flex; width: 100vw; max-width: 177.78vh; max-width: 100%; \/* height: 56.25vw; *\/ height: 55.5vw; max-height: 100vh; } .nest .wpb_wrapper { position: relative; display: flex; flex-direction: column; align-items: center; } .nest .wpb_wrapper .genesys-image { position: absolute; width: 125px; height: 125px; left: 50%; top: 50%; margin-left: -62.5px; margin-top: -62.5px; } .max-width-600 { max-width: 600px; } .section_wrapper .section-cta.format-cta-f.image-vertical-top .media-col { top: -32px; left: 156px; border-radius: 10px; overflow: hidden; } .ribbon .vc_column-inner { background-position: 240px 50%; background-repeat: no-repeat; background-size: contain; } .video-cards .wpb_single_image { border-radius: 10px 10px 0 0; overflow: hidden; } .video-cards .wpb_wrapper .row:nth-child(2) { border-radius: 0 0 10px 10px; overflow: hidden; } .video-cards .max-width-600 > .vc_column-inner > .wpb_wrapper { -webkit-box-shadow: 0px 6px 15px 0px rgba(0,0,0,0.15); -moz-box-shadow: 0px 6px 15px 0px rgba(0,0,0,0.15); box-shadow: 0px 6px 15px 0px rgba(0,0,0,0.15); border-radius: 10px; } .blue-overlay .background_html5video::before { content: \"\"; position: absolute; top: 0; left: 0; width: 100%; height: 100%; background: -moz-linear-gradient(top, rgba(35,57,93,0.7) 0%, rgba(35,57,93,0) 100%); background: -webkit-linear-gradient(top, rgba(35,57,93,0.7) 0%,rgba(35,57,93,0) 100%); background: linear-gradient(to bottom, rgba(35,57,93,0.7) 0%,rgba(35,57,93,0) 100%); filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#b323395d', endColorstr='#0023395d',GradientType=0 ); } .section_wrapper .video-cards .genesys-button.genesys-orange a { padding: 0; border: 0; background: none; } .section_wrapper .video-cards .genesys-button.genesys-orange a:hover { color: #ff4f1f; text-decoration: underline; } .section_wrapper .video-cards .genesys-button.genesys-orange a::after {content: \"\\2192\";display: inline-block;margin-left: .5rem;} .rounded .media-col img { border-radius: 10px; } @media only screen and (max-width: 767px) { .video-section .row {height: 500px;} .video-cards [class*=\"vc_custom\"], .ribbon {margin-left: 0!important; margin-right: 0!important;} } .video-cards .row-fluid, .video-cards .vc_column_container, .video-cards .vc_column_container .vc_column-inner, .video-cards .vc_column_container .vc_column-inner .wpb_wrapper {display: flex;} .video-cards .vc_column_container .vc_column-inner {background-color: #f7f7f7} .video-cards .vc_column_container .vc_column-inner .wpb_wrapper {flex-direction: column;} @media only screen and (max-width: 767px) { .video-cards .row-fluid, .video-cards .vc_column_container, .video-cards .vc_column_container .vc_column-inner, .video-cards .vc_column_container .vc_column-inner .wpb_wrapper {display: block;} }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;video-cards&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1607370300170{margin-right: 30px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; el_class=&#8221;max-width-600&#8243;][vc_row_inner el_class=&#8221;nest&#8221; css=&#8221;.vc_custom_1607370326980{margin: 0px !important;padding: 0px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1607370346172{margin: 0px !important;padding: 0px !important;}&#8221;][vc_single_image image=&#8221;356305&#8243; alignment=&#8221;center&#8221;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/wYMJWgxM7Jk\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/play_button.svg\" alt=\"Play button\" width=\"145\" height=\"151\" class=\"rounded-xs\" style=\"width:125px\"\/><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1607369929198{margin: 0px !important;padding: 38px !important;background-color: #f7f7f7 !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1607369565171{padding: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h4>Combine a tecnologia e os colaboradores para agilizar as experi\u00eancias dos clientes<\/h4>\n<p>Utilizando a tecnologia da Genesys, a Norma desenvolveu um contact center em poucas horas quando houve um terremoto catastr\u00f3fico.[\/vc_column_text]<div class=\"genesys-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/wYMJWgxM7Jk\"><div class=\"btn-container\"><div class=\"btn btn-secondary\">Assista o v\u00eddeo<\/div><\/div><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1607370310958{margin-left: 30px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221; el_class=&#8221;max-width-600&#8243;][vc_row_inner el_class=&#8221;nest&#8221; css=&#8221;.vc_custom_1607370335815{margin: 0px !important;padding: 0px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1607370354926{margin: 0px !important;padding: 0px !important;}&#8221;][vc_single_image image=&#8221;356308&#8243; alignment=&#8221;center&#8221;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/BN4vluOywzI\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/play_button.svg\" alt=\"Play button\" width=\"145\" height=\"151\" class=\"rounded-xs\" style=\"width:125px\"\/><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1607369937543{margin: 0px !important;padding: 38px !important;background-color: #f7f7f7 !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1607369596774{padding: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h4>Fa\u00e7a seus clientes se sentirem lembrados, escutados e compreendidos<\/h4>\n<p>A facilidade oferecida pela tecnologia da Genesys permitiu que a Ingrid se concentrasse nas necessidades espec\u00edficas de uma cliente para tornar realidade seu sonho de viajar.[\/vc_column_text]<div class=\"genesys-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/BN4vluOywzI\"><div class=\"btn-container\"><div class=\"btn btn-secondary\">Assista o v\u00eddeo<\/div><\/div><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1607371312704{margin-top: 0px !important;margin-right: 30px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/ribbon.svg?id=356320) !important;}&#8221; el_class=&#8221;max-width-600 ribbon&#8221;][vc_column_text]<\/p>\n<p class=\"text-plum\">Crisis Services Canada<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3>Dedicado \u00e0 miss\u00e3o de salvar vidas<\/h3>\n<p>[\/vc_column_text][vc_column_text]O software da Genesys na nuvem gera experi\u00eancias significativas com uma solu\u00e7\u00e3o de contact center all-in-one[\/vc_column_text][vc_column_text el_class=&#8221;flat-nav&#8221;]<strong class=\"text-plum\">Tecnologias<\/strong><\/p>\n<p><a style=\"margin-right: 1rem;\" href=\"#cards\">Software para call center<\/a> <a style=\"margin-right: 1rem;\" href=\"#cards\">Chat<\/a> <a style=\"margin-right: 1rem;\" href=\"#cards\">Mensagens<\/a> <a style=\"margin-right: 1rem;\" href=\"#cards\">Relat\u00f3rios e an\u00e1lises<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;max-width-600&#8243; css=&#8221;.vc_custom_1607459026472{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 30px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;]<div class=\"genesys-image\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/VAFhtknEiOM\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/superhuman-video-thumb-ca-crisis-center-1.jpg\" alt=\"Superhuman video thumb ca crisis center\" width=\"600\" height=\"403\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1607458958761{margin-top: 3rem !important;margin-bottom: 3rem !important;}&#8221;][vc_row el_class=&#8221;rounded&#8221;][vc_column css=&#8221;.vc_custom_1607459006917{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<div class=\"section-cta format-cta-f has-title has-sub_title has-cta has-image has-bgcolor has-imagebg image-vertical-center image-horizontal-left\" data-swidth=\"contain\" data-cta-type=\"cta-f\" data-bgcolor=\"bgc-orange\" data-bgimg=\"https:\/\/www.genesys.com\/media\/superhuman-survey-bg.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\" data-pos-left=\"130px\"><div class=\"text-col\"><h3>Baby boomers vs. Millenials<\/h3><h4>Quem recebe um atendimento mais personalizado? Alerta de ``spoiler``: Existem diferen\u00e7as de opini\u00e3o.<\/h4><div class=\"cta-btn\"><a href=\"https:\/\/www.genesys.com\/resources\/personalization-and-empathy-in-customer-experience\" target=\"\" rel=\"\">Conhe\u00e7a os resultados da pesquisa<\/a><\/div><\/div><div class=\"media-col rounded image-tall\"><img decoding=\"async\" width=\"433\" height=\"518\" src=\"https:\/\/www.genesys.com\/media\/superhuman-survey-img.jpg\" alt=\"Superhuman survey img\"\/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_id=&#8221;cards&#8221; css=&#8221;.vc_custom_1607370769014{margin-top: 5.333rem !important;}&#8221;][vc_row][vc_column]<div class=\"section-grid has-title has-desc has-imageclr has-imagebg\" data-swidth=\"stretch\" data-gap=\"custom\" data-gap-c=\"60px\" data-column=\"grid-4x4\" data-format=\"grid-a\" data-cards=\"bgc-white\" data-shadow=\"shadow\" data-bgcolor=\"bgc-teal\" data-bgimg=\"https:\/\/www.genesys.com\/media\/superhuman-capabilities-section-bg.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Seja parceiro da Genesys e proporcione um servi\u00e7o de atendimento super-humano<\/h3><p>Melhore os pontos fortes da sua equipe em cada intera\u00e7\u00e3o com o cliente.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"44\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/ec4bec4f-agent.svg\"  alt=\"Agent\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Software para call center<\/h4><p>Mantenha a continuidade das conversas quando elas s\u00e3o mais importantes.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"36\" src=\"https:\/\/www.genesys.com\/media\/df315c9d-chat-web.svg\"  alt=\"Single desktop\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Chat<\/h4><p>Ofere\u00e7a aos clientes a possibilidade de resolver seus problemas em tempo real com o autoatendimento durante as 24 horas.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/Chatbot.svg\"  alt=\"Chatbot\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Voicebots<\/h4><p>Resolva os poss\u00edveis problemas de seus clientes rapidamente.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"33\" src=\"https:\/\/www.genesys.com\/media\/chat-engagement.svg\"  alt=\"Omnichannel contact center engagement\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Aplicativos de mensagens<\/h4><p>Comunique-se com seus clientes por meio dos aplicativos que eles usam.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/d4e5e48d-apps.svg\"  alt=\"Apps\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Integra\u00e7\u00f5es e aplicativos<\/h4><p>Personalize os aplicativos do contact center com APIs abertas.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/609e1117-ai-with-acronym.svg\"  alt=\"Ai with acronym\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Intelig\u00eancia artificial<\/h4><p>Potencialize experi\u00eancias personalizadas e cont\u00ednuas em escala.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"39\" src=\"https:\/\/www.genesys.com\/media\/featuredicon-purebridge-companies-1.svg\"  alt=\"Featuredicon purebridge companies\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Workforce Engagement<\/h4><p>Aprimore o desempenho dos colaboradores e, ao mesmo tempo, melhore as suas opera\u00e7\u00f5es.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.genesys.com\/media\/4de99fd3-mask-group-7.svg\"  alt=\"Pie chart\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Relat\u00f3rios e an\u00e1lises<\/h4><p>Obtenha uma visibilidade total das intera\u00e7\u00f5es com o cliente.<\/p>\n<\/div><\/div>\n<\/div><div class=\"text-col-after\"><p class=\"grid-btn cta-btn cta-use-btn\"><a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\" target=\"\" rel=\"\">Veja todas as nossas capacidades<\/a><\/p><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=&#8221;white&#8221; css=&#8221;.vc_custom_1611773309868{padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/superhuman-bg-v2-still-v2.jpg?id=362061) !important;}&#8221; el_class=&#8221;video-section&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; r_advbg=&#8221;html5video&#8221; html5_mp4_overlay_op=&#8221;opacity-07&#8243; html5_mp4=&#8221;361885&#8243; el_class=&#8221;blue-overlay&#8221; r_advbg_min_height=&#8221;100%&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1611773391017{margin-bottom: 2rem !important;}&#8221;] O Servi\u00e7o de Atendimento Super-Humano Come\u00e7a Aqui Software de contact center na nuvem para oferecer experi\u00eancias do cliente extraordin\u00e1rias [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1611773479063{margin-top: 2rem !important;}&#8221;] Assista ao v\u00eddeo completo agora [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;video-cards&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1607370300170{margin-right: 30px !important;padding-top: 0px [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-363295","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/363295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=363295"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/363295\/revisions"}],"predecessor-version":[{"id":363346,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/363295\/revisions\/363346"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=363295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}