{"id":230065,"date":"2020-01-13T23:58:22","date_gmt":"2020-01-14T07:58:22","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=230065"},"modified":"2026-10-14T01:53:18","modified_gmt":"2026-10-14T08:53:18","slug":"genesys-cloud","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/genesys-cloud","title":{"rendered":"Genesys Cloud CX"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row el_id=&#8221;genesys-cx-hero&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"color: var(--text-default-secondary, #3d496d);\">GENESYS CLOUD<\/p>\n<h1>Coloque a IA ag\u00eantica para trabalhar em todas as experi\u00eancias do cliente<\/h1>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\">Uma \u00fanica plataforma para toda a sua organiza\u00e7\u00e3o de atendimento ao cliente, com intelig\u00eancia artificial que orquestra experi\u00eancias, aumenta a produtividade e transforma seus neg\u00f3cios.<br \/>\n<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/pt-br\/tour\" target=\"\" rel=\"\">Participar de um tour<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/18rNQO8A9Nw\" target=\"\" rel=\"\">Veja como<\/a><\/div>[\/vc_column][vc_column][vc_single_image image=&#8221;638749&#8243; css=&#8221;&#8221; el_id=&#8221;cloud-hero&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;sticky-top&#8221; el_id=&#8221;genesys-cx-nav&#8221;][vc_row][vc_column]<div class=\"chunk-template-container genesys-cx-nav\" ><div class=\"wpb-content-wrapper\"><p>[vc_section sec_wrap_no=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;genesys-cx-nav&#8221;][vc_row r_wrap_no=&#8221;enable&#8221;][vc_column c_wrap_no=&#8221;enable&#8221;]\n  <header class=\"octobeam-secondary sticky-top\">\n    <div class=\"container\">\n      <nav class=\"navbar rounded-3 navbar-expand-lg w-100\">\n        <a class=\"navbar-brand animated\" href=\"\/pt-br\/genesys-cloud\">\n          <img decoding=\"async\" class=\"genesys-logo\" width=\"200\" height=\"36\" src=\"https:\/\/www.genesys.com\/media\/Genesys-cloud-logo-2.png\" alt=\"Logo\">\n        <\/a>\n        <button class=\"navbar-toggler collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\".octobeam-secondary-nav\" aria-label=\"Toggle navigation\">\n          <i class=\"fa-kit fa-chevron-up\"><\/i>\n        <\/button>\n        <div class=\"navbar-collapse collapse octobeam-secondary-nav\">\n          <ul class=\"navbar-nav primarydrop\">\n            <li class=\"nav-item\"><a class=\"nav-link\" href=\"#capabilities\">Capacidades<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#platform\">Plataforma<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#teams\">Equipes<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#customer-stories\">Clientes<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#resources\">Recursos<\/a><\/li>\n          <\/ul>\n          <ul class=\"navbar-nav seconddrop ms-auto\">\n            <li class=\"nav-item kraken-started\">\n              <a class=\"nav-link\" role=\"button\" href=\"#\"><div class=\"btn btn-secondary small mt-0\">Come\u00e7ar agora<\/div><\/a>\n            <\/li>\n          <\/ul>\n        <\/div>\n      <\/nav>\n    <\/div>\n  <\/header>\n  [vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-model&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">O novo modelo operacional para CX<\/h2>\n<p style=\"text-align: center;\">O CX se tornou o principal diferencial \u2013 e a orquestra\u00e7\u00e3o ag\u00eantica \u00e9 a forma de sair na frente. A plataforma Genesys Cloud\u2122 torna esse novo modelo operacional realidade de forma confi\u00e1vel e em larga escala, otimizando cada intera\u00e7\u00e3o para gerar melhores resultados e maximizar o retorno sobre o investimento em intelig\u00eancia artificial.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1787705486859{background-color: #F9F8F5 !important;border-radius: 35px !important;}&#8221; el_id=&#8221;model-items&#8221;][vc_column width=&#8221;1\/5&#8243; el_class=&#8221;cx-model-card&#8221;][vc_single_image image=&#8221;638689&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">Perceber<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">Compreende sinais, contexto, dados e o estado de todo o seu ecossistema tecnol\u00f3gico.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/5&#8243; el_class=&#8221;cx-model-card&#8221;][vc_single_image image=&#8221;638692&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_id=&#8221;card&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">Raciocinar<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">Toma decis\u00f5es adaptativas com base no contexto, conversas ao vivo e objetivos.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/5&#8243; el_class=&#8221;cx-model-card&#8221;][vc_single_image image=&#8221;638693&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;.vc_custom_1787704763552{border-radius: 15px !important;border-color: #F1EFEA !important;}&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">Atua<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">Executa o trabalho nos recursos e sistemas certos at\u00e9 a resolu\u00e7\u00e3o.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/5&#8243; el_class=&#8221;cx-model-card&#8221;][vc_single_image image=&#8221;638694&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">Otimize<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">Aprende continuamente com os resultados para melhorar o desempenho ao longo do tempo.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/5&#8243; el_class=&#8221;cx-model-card&#8221;][vc_single_image image=&#8221;638695&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">Governar<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">Projeta, controla e conecta todos os componentes da orquestra\u00e7\u00e3o ag\u00eantica.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;capabilities&#8221; el_class=&#8221;cx-roulette&#8221;][vc_row el_class=&#8221;capabilities-row&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;content&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"color: var(--text-default-secondary, #3d496d);\">CAPACIDADES<\/p>\n<h2>Habilite o engajamento aut\u00f4nomo com diretrizes<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\nConquiste e fidelize clientes com intera\u00e7\u00f5es r\u00e1pidas e relevantes, usando uma intelig\u00eancia artificial que planeja, executa a\u00e7\u00f5es e verifica resultados dentro dos seus controles e pol\u00edticas.<br \/>\n<\/span><\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/pt-br\/capabilities\/ai-and-automation\" target=\"\" rel=\"\">Saiba mais<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Crie, teste e governe agentes de IA em um \u00fanico ambiente de trabalho<\/h3><p class=\"text-16 link-desc\">Baseie as a\u00e7\u00f5es em conhecimento aprovado. Conecte-se a outros sistemas e agentes de IA e valide antes de publicar.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Resolva mais com agentes virtuais especialistas dispon\u00edveis 24 horas por dia, 7 dias por semana<\/h3><p class=\"text-16 link-desc\">Ofere\u00e7a um atendimento consistente, 24 horas por dia, 7 dias por semana, em qualquer idioma, com agentes de intelig\u00eancia artificial que percebem, raciocinam e agem.  <\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Escale o engajamento de IA em todos os canais<\/h3><p class=\"text-16 link-desc\">Implemente agentes de intelig\u00eancia artificial em canais de voz, texto, web, redes sociais, WhatsApp e muito mais, tanto para atendimentos receptivos quanto ativos.  <\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_02_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Voice ai agent instructions panel alongside a personal banking virtual agent profile card.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_02_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Personal banking agentic virtual agent chat interface with a customer message about disputing a charge.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_02_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Banking virtual agent interface showing channel options voice, messaging, email, and social alongside an email conversation.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-orchestrate&#8221; el_class=&#8221;cx-roulette&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;content&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Orquestre jornadas do cliente em toda a empresa<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\nAumente o valor do cliente ao longo do relacionamento com a marca, orquestrando jornadas personalizadas e automatizando as atividades por tr\u00e1s delas em todos os pontos de contato, sistemas e parceiros.<br \/>\n<\/span><\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/pt-br\/capabilities\/customer-journey-management\" target=\"\" rel=\"\">Saiba mais<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Unifique dados, mem\u00f3ria e contexto em tempo real<\/h3><p class=\"text-16 link-desc\">Colete, enrique\u00e7a e ative todos os sinais para impulsionar decis\u00f5es adaptativas baseadas em contexto.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Navegue em cada jornada rumo ao melhor resultado<\/h3><p class=\"text-16 link-desc\">Compreenda a inten\u00e7\u00e3o do cliente e direcione-o para a pessoa, o agente de intelig\u00eancia artificial ou o fluxo mais adequado, mantendo todo o contexto da intera\u00e7\u00e3o.  <\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Automatize o trabalho por tr\u00e1s de cada experi\u00eancia<\/h3><p class=\"text-16 link-desc\">Conecte as equipes de linha de frente e de back-office para manter o trabalho complexo avan\u00e7ando at\u00e9 sua total resolu\u00e7\u00e3o.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_01_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Customer profile card showing contact details, outcomes achieved, and segments for a customer named steven bell.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_01_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Journey management diagram showing interaction history and a predictive model with a propensity to churn breakdown chart.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_01_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Case details panel showing a vip package, customer transportation info, and case performance metrics.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-augment&#8221; el_class=&#8221;cx-roulette&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;content&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Potencialize a expertise e o desempenho dos funcion\u00e1rios<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\nTorne todas as equipes mais eficientes e produtivas com uma intelig\u00eancia artificial que trabalha em conjunto com os colaboradores, aumentando a produtividade com orienta\u00e7\u00f5es em tempo real e desenvolvimento personalizado.<br \/>\n<\/span>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/pt-br\/capabilities\/wem-workforce-engagement-management\" target=\"\" rel=\"\">Saiba mais<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Resolva o trabalho do cliente em um \u00fanico espa\u00e7o de trabalho alimentado por IA<\/h3><p class=\"text-16 link-desc\">Re\u00fana copilotos, contexto, conhecimento e outras ferramentas de IA para um atendimento r\u00e1pido e pessoal.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Melhore o desempenho com desenvolvimento personalizado<\/h3><p class=\"text-16 link-desc\">Use insights de desempenho em tempo real para transformar orienta\u00e7\u00e3o, aprendizado, metas e reconhecimento em progresso.  <\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Incorpore o Genesys Cloud AI em seus fluxos de trabalho de CRM<\/h3><p class=\"text-16 link-desc\">Sincronize o contexto dos clientes e adicione ao seu CRM ferramentas para agentes com intelig\u00eancia artificial, roteamento, engajamento da for\u00e7a de trabalho e canais de atendimento.  <\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_03_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Ai powered copilot panel recommending actions like recalling an espresso maker and flagging potential customer churn.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_03_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Agent scorecard summary showing performance metrics including average handle time, after call work rate, and quality scores.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_03_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Crm interface with a copilot panel and customer profile showing loyalty points.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-optimize&#8221; el_class=&#8221;cx-roulette&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;content&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Analise, adapte e otimize em tempo real<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\nReduza os custos de atendimento com uma intelig\u00eancia artificial que identifica dificuldades e adapta as experi\u00eancias sem interven\u00e7\u00e3o manual.<br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/pt-br\/capabilities\/call-center-software\" target=\"\" rel=\"\">Saiba mais<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Melhore a qualidade de cada conversa<\/h3><p class=\"text-16 link-desc\">Monitore todas as conversas conduzidas por pessoas e por intelig\u00eancia artificial, acompanhe os comportamentos e otimize o desempenho.  <\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Equilibre a capacidade de IA e humana conforme a demanda muda<\/h3><p class=\"text-16 link-desc\">Preveja o volume de atendimentos, planeje a capacidade e direcione agentes humanos e de intelig\u00eancia artificial para as tarefas certas, no momento certo.  <\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Encontre o motivo por tr\u00e1s de cada tend\u00eancia<\/h3><p class=\"text-16 link-desc\">Use pain\u00e9is personalizados para analisar os indicadores-chave de desempenho, identificar as causas dos problemas e comprovar o retorno sobre o investimento em toda a sua opera\u00e7\u00e3o de experi\u00eancia do cliente.  <\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_04_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Customer verification and authentication flow with a sentiment indicator and guided score.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_04_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Forecast chart comparing offered volume and average handle time over time.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_04_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Analytics dashboard showing voice and digital channel volume, sla adherence bar chart, and anomaly detection alert.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;platform&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;2\/3&#8243; el_class=&#8221;content-head-center&#8221; offset=&#8221;vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: center;\">PLATAFORMA<\/p>\n<h2 style=\"text-align: center;\">Criado para liderar a Era Ag\u00eantica<\/h2>\n<p style=\"text-align: center;\">O Genesys Cloud combina, de forma \u00fanica, a intelig\u00eancia para compreender inten\u00e7\u00f5es, a agilidade para agir no momento certo, a flexibilidade para conectar toda a sua empresa e o controle necess\u00e1rio para crescer de forma respons\u00e1vel. Tudo o que voc\u00ea precisa para migrar para um Modelo Operacional Ag\u00eantico.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8221;platform-items&#8221;][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/ai-studio\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/genesys_cloud_globe.png\" alt=\"Abstract illustration of overlapping orange and blue swirling rings representing AI orchestration\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">IA<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Otimize os resultados em todo o ciclo de vida da experi\u00eancia, orquestrando o trabalho de IA e humano em conjunto.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/speech-and-text-analytics\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/platform_waves.png\" alt=\"Abstract illustration of colorful flowing waveforms representing real-time conversational data.\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">Tempo real<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Transforme dados conversacionais em a\u00e7\u00f5es instant\u00e2neas no momento exato, aproveitando todas as oportunidades.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/integrations-apps\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/ecosystem_logos.png\" alt=\"ecosystem_logos\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">Ecossistema<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Conecte sistemas corporativos, dados e IA para enriquecer cada intera\u00e7\u00e3o com contexto.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/trust-center\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/shield_platform-1.png\" alt=\"Illustration of a shield with a compass icon, surrounded by red connecting lines, representing enterprise trust and security.\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">Confian\u00e7a<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Inove com responsabilidade com confiabilidade, seguran\u00e7a, conformidade e governan\u00e7a de n\u00edvel corporativo.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-scale&#8221;][vc_row][vc_column el_class=&#8221;content-head&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: start;\">A escala, a velocidade e a confian\u00e7a para maximizar o retorno da IA<\/h2>\n<p style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">A Genesys entrega esses resultados a partir do ano fiscal de 2026.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">29B<\/p>\n<p class=\"h5\">conversas em tempo real anualmente<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">2M+<\/p>\n<p class=\"h5\">Usu\u00e1rios do Genesys Cloud<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">28K<\/p>\n<p class=\"h5\">anos de \u00e1udio transcritos anualmente<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;teams&#8221;][vc_row][vc_column el_class=&#8221;content-head&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Para equipes<\/p>\n<h2 style=\"text-align: start;\">Tudo o que suas equipes de CX precisam &#8211; em um \u00fanico lugar<\/h2>\n<p style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">Impulsione a efici\u00eancia e construa rela\u00e7\u00f5es duradouras com clientes por meio de IA em cada fun\u00e7\u00e3o.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;team-card&#8221;][vc_single_image image=&#8221;638730&#8243; css=&#8221;&#8221; si_max_width=&#8221;48px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">Estrategistas de IA<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Escale IA pronta para produ\u00e7\u00e3o com mais rapidez e comprove o impacto comercial mensur\u00e1vel.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;team-card&#8221;][vc_raw_html css=&#8221;&#8221; el_id=&#8221;ai-strategists&#8221;]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[\/vc_raw_html][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">Opera\u00e7\u00f5es de contact center<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Reduza custos e mantenha a qualidade com automa\u00e7\u00e3o e intelig\u00eancia conversacional.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r #ai-strategists .wpb_wrapper > svg { width: 48px; height: 47.702px; flex-shrink: 0; }\r <\/style>[\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;team-card&#8221;][vc_raw_html 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css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">Equipes de atendimento<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Alcance metas de atendimento com orienta\u00e7\u00e3o de IA, contexto e pr\u00f3ximos passos automatizados.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r #service-teams .wpb_wrapper > svg { width: 48px; height: 35.735px; flex-shrink: 0; aspect-ratio: 48.00\/35.73; }\r <\/style>[\/vc_column][vc_column width=&#8221;1\/4&#8243; el_class=&#8221;team-card&#8221;][vc_raw_html css=&#8221;&#8221; el_id=&#8221;it-developers&#8221;]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css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">TI e desenvolvedores<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Amplie a inova\u00e7\u00e3o na experi\u00eancia do cliente com intelig\u00eancia artificial confi\u00e1vel, APIs abertas e governan\u00e7a integrada.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r #it-developers .wpb_wrapper > svg { width: 48px; height: 43.635px; flex-shrink: 0; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;customer-stories&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;content-head&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">Clientes<\/p>\n<h2 style=\"text-align: start;\">CX \u00e9 importante para as principais marcas. \u00c9 por isso que elas usam a Genesys.<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\" target=\"\" rel=\"\">Veja as hist\u00f3rias que comprovam sua efetividade<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Vodafone Oman story\" title=\"Vodafone Oman\" href=\"#626508\"><img decoding=\"async\" class=\"company-logo\" alt=\"Vodafone logo\" src=\"https:\/\/www.genesys.com\/media\/Vodafone_Logo_300x71-2.png\" width=\"300\" height=\"71\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Global Payments story\" title=\"Global Payments\" href=\"#631336\"><img decoding=\"async\" class=\"company-logo\" alt=\"Logo global payments\" src=\"https:\/\/www.genesys.com\/media\/logo-Global_Payments.svg\" width=\"390\" height=\"59\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Virgin Atlantic story\" title=\"Virgin Atlantic\" href=\"#546104\"><img decoding=\"async\" class=\"company-logo\" alt=\"Virgin atlantic x300\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\" width=\"300\" height=\"72\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Best Buy Canada story\" title=\"Best Buy Canada\" href=\"#591441\"><img decoding=\"async\" class=\"company-logo\" alt=\"Best buy canada   geek squad logo\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Geek-Squad-logo-lock-up.png\" width=\"840\" height=\"217\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"626508\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/vodafone-oman\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Smiling man typing on his mobile phone\" src=\"https:\/\/www.genesys.com\/media\/Vodafone-Oman-hero-image.webp\" width=\"1600\" height=\"1067\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cPara criarmos experi\u00eancias de uma forma diferente, precis\u00e1vamos da capacidade de inovar rapidamente nas experi\u00eancias digitais em todos os canais e de um parceiro que acompanhasse nosso ritmo de entrega.   Com a Genesys, a comunica\u00e7\u00e3o \u00e9 r\u00e1pida, a tomada de decis\u00f5es \u00e9 \u00e1gil e as implementa\u00e7\u00f5es s\u00e3o r\u00e1pidas.  \u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Salim Al Adawi<\/p><p class=\"customer-title\">Gerente de Atendimento ao Cliente, Vodafone Om\u00e3<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"631336\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/global-payments\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Hero img global payments\" src=\"https:\/\/www.genesys.com\/media\/hero-img-Global_Payments.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-sm\">\u201cN\u00e3o quer\u00edamos investir em uma promessa de roadmap; quer\u00edamos funcionalidades que j\u00e1 estivessem dispon\u00edveis e funcionando hoje. A Genesys oferecia tudo o que precis\u00e1vamos, seja por meio de recursos nativos da plataforma, de parceiros do AppFoundry ou de APIs prontas para integra\u00e7\u00e3o. Isso nos permitiu conectar rapidamente todas as capacidades necess\u00e1rias em um processo simples, padronizado e eficiente.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Beth Granberry<\/p><p class=\"customer-title\">Diretora de Telecomunica\u00e7\u00f5es e Servi\u00e7os de Contato, Global Payments<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"546104\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/virgin-atlantic\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Virgin atlantic hero\" src=\"https:\/\/www.genesys.com\/media\/Virgin-Atlantic_hero.png\" width=\"652\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cA Genesys nos permite avan\u00e7ar juntos com nossa estrat\u00e9gia de IA. \u201cComparado com a nossa solu\u00e7\u00e3o anterior, o Genesys Web Messaging mostrou um aumento de 220% no fechamento de conversas. Em outras palavras, dobramos nossa efici\u00eancia.\u201d\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Louise Phillips\u200b<\/p><p class=\"customer-title\">Vice-presidente de Centros de Atendimento ao Cliente, Virgin Atlantic<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"591441\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/best-buy-canada\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Best buy canada store\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Mobile-store-2.jpg\" width=\"657\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cA Genesys permitiu que a Best Buy Canada inovasse ainda mais, oferecendo uma plataforma que funciona como uma tela em branco perfeita para experimentarmos coisas novas, encontrarmos maneiras de surpreender e encantar ainda mais nossos clientes e, por fim, proporcionar uma experi\u00eancia de excel\u00eancia tanto para os clientes quanto para os agentes. \u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Mick Robinson<\/p><p class=\"customer-title\">Diretor de Atendimento ao Cliente, Best Buy Canada<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;resources&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">Continuar lendo<\/p>\n<h2 style=\"text-align: start;\">Saiba mais sobre como a intelig\u00eancia artificial ag\u00eantica<br \/>\nimpacta a experi\u00eancia do cliente com intelig\u00eancia artificial<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">Guia do Comprador de Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Five-Trendsetters-in-CX-Innovation_2024_pt-BR.png\" height=\"1113\" width=\"1440\" alt=\"Five trendsetters in cx innovation 2024 pt br\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">Guia do comprador de 2026 para IA e CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/migracao-prescritiva-de-genesys-a-arte-de-uma-migracao-simplificada-com-roi-comprovado\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cb304efa-genesys-prescriptive-migration-ex-nurture_offer-pt.jpg\" height=\"170\" width=\"260\" alt=\"[genesys prescriptive migration] [ex] nurture offer {pt]\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">Migra\u00e7\u00e3o prescritiva de Genesys: A arte de uma migra\u00e7\u00e3o simplificada com ROI comprovado<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/genesys-cloud\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud.png\" height=\"508\" width=\"1288\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Relat\u00f3rio<\/p><h3 class=\"item-title h6\">Genesys Cloud CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-form&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221;][vc_column el_class=&#8221;cx-form-head&#8221;]<a class=\"component-cta-block card w-100 h-100  centered cta-text-center \"  href=\"\/pt-br\/contact-us\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 style=\"text-align: center;\">Descubra como colocar a IA ag\u00eantica para trabalhar em toda a sua organiza\u00e7\u00e3o<\/h2>\n<p style=\"text-align: center;\">Onde quer que voc\u00ea esteja em sua jornada de CX, ajudaremos voc\u00ea a criar um roteiro para aproveitar ao m\u00e1ximo a IA.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Fale conosco<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-faq&#8221;][vc_row el_class=&#8221;cx-faq&#8221;][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;cx-faq-head&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: start;\">Perguntas frequentes sobre o Genesys Cloud<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Para que o Genesys Cloud \u00e9 usado?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>O Genesys Cloud \u00e9 a plataforma que as empresas utilizam para gerenciar toda a sua opera\u00e7\u00e3o de experi\u00eancia do cliente <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/call-center-software\" target=\"_blank\" rel=\"noopener\">contact center<\/a>, <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/digital\" target=\"_blank\" rel=\"noopener\">canais digitais<\/a>, <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener\">gerenciamento de for\u00e7a de trabalho<\/a> e an\u00e1lise, em um \u00fanico lugar. As equipes de intelig\u00eancia artificial e as equipes humanas trabalham juntas na plataforma, compreendendo o contexto de cada cliente, definindo a pr\u00f3xima etapa mais adequada e agindo de acordo com ela, seja para responder a uma pergunta simples ou coordenar uma solicita\u00e7\u00e3o com v\u00e1rias etapas entre diferentes departamentos.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Como o Genesys Cloud apoia a orquestra\u00e7\u00e3o de experi\u00eancias?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>A plataforma mant\u00e9m um ciclo cont\u00ednuo em cada intera\u00e7\u00e3o: percebe o que est\u00e1 acontecendo em seus sistemas e dados, analisa o contexto e as inten\u00e7\u00f5es para definir a melhor a\u00e7\u00e3o, atua por meio das pessoas e dos sistemas certos, otimiza os resultados aprendendo com cada experi\u00eancia e mant\u00e9m a governan\u00e7a dos agentes de intelig\u00eancia artificial e das medidas de prote\u00e7\u00e3o que sustentam todo esse processo. Esse ciclo \u00e9 o que permite que o Genesys Cloud <a class=\"font-weight-normal\" href=\"https:\/\/www.genesys.com\/pt-br\/experience-orchestration\" target=\"_blank\" rel=\"noopener\">orquestre a jornada de cada cliente<\/a> em tempo real, em vez de direcionar todos pelo mesmo fluxo de trabalho fixo.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quais canais o Genesys Cloud oferece suporte?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p><a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/voice-services\" target=\"_blank\" rel=\"noopener\">Voz<\/a>, <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/email-contact-center\" target=\"_blank\" rel=\"noopener\">e-mail<\/a>, <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/live-chat-software\" target=\"_blank\" rel=\"noopener\">chat na web<\/a>, <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/sms-messaging\" target=\"_blank\" rel=\"noopener\">SMS<\/a>, <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/whatsapp\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>, <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/social-media-customer-service\" target=\"_blank\" rel=\"noopener\">mensagens diretas do Facebook Messenger, Instagram e X<\/a>, Apple Messages for Business e mensagens abertas para canais personalizados. As conversas mant\u00eam seu contexto ao longo de toda a jornada, permitindo que o cliente passe de um chatbot para um atendente e, depois, para uma liga\u00e7\u00e3o telef\u00f4nica, sem precisar repetir as mesmas informa\u00e7\u00f5es.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O Genesys Cloud se integra a outros sistemas de neg\u00f3cios?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Sim. O Genesys Cloud se conecta a plataformas de CRM como Salesforce e ServiceNow, e a centenas de outros sistemas de neg\u00f3cios por meio do marketplace <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 300;\">AppFoundry<\/span><\/a> e de APIs abertas. Isso significa que o contexto do cliente, as ferramentas dos agentes e os recursos de intelig\u00eancia artificial podem estar integrados aos sistemas que suas equipes j\u00e1 utilizam, sem a necessidade de trabalhar em outra tela.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Como posso come\u00e7ar a usar o Genesys Cloud?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Inicie um teste gratuito em genesys.com e voc\u00ea ter\u00e1 acesso a fluxos de chamadas, e-mail e mensagens em minutos. Se preferir conversar sobre isso primeiro, <a href=\"https:\/\/www.genesys.com\/pt-br\/contact-us\" target=\"_blank\" rel=\"noopener\">solicite uma demonstra\u00e7\u00e3o<\/a> e um membro da equipe da Genesys ajudar\u00e1 a tra\u00e7ar um plano de implanta\u00e7\u00e3o adequado \u00e0 sua realidade atual.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row el_id=&#8221;genesys-cx-hero&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] GENESYS CLOUD Coloque a IA ag\u00eantica para trabalhar em todas as experi\u00eancias do cliente Uma \u00fanica plataforma para toda a sua organiza\u00e7\u00e3o de atendimento ao cliente, com intelig\u00eancia artificial que orquestra experi\u00eancias, aumenta a produtividade e transforma seus neg\u00f3cios. [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column][vc_single_image image=&#8221;638749&#8243; css=&#8221;&#8221; el_id=&#8221;cloud-hero&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;sticky-top&#8221; el_id=&#8221;genesys-cx-nav&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;genesys-cx-model&#8221;][vc_row [&hellip;]<\/p>\n","protected":false},"author":1263,"featured_media":503675,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-230065","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/230065","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1263"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=230065"}],"version-history":[{"count":26,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/230065\/revisions"}],"predecessor-version":[{"id":648640,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/230065\/revisions\/648640"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/503675"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=230065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}