{"id":106211,"date":"2018-04-10T04:30:02","date_gmt":"2018-04-10T04:30:02","guid":{"rendered":"https:\/\/www.genesys.com\/customer-stories"},"modified":"2022-10-24T08:15:56","modified_gmt":"2022-10-24T15:15:56","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/customer-stories","title":{"rendered":"Hist\u00f3rias de sucesso"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Veja como nossos clientes aumentam a fidelidade, fecham mais vendas e constroem a reputa\u00e7\u00e3o da sua marca<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1636589401521{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1600849263605{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center; margin-bottom: 1rem;\">Great brands doing great things with Genesys<\/h2>\n<p style=\"text-align: center;\">Making customer experience a competitive advantage Is what great brands do \u2013 and some of the best connect customer moments with Genesys.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"grid-customer-stories grid-flat grid-col-3\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"customer-stories-grid-main-col col-12\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail sales services na ai an\u00e1lise de fala e texto an\u00e1lises e relat\u00f3rios chat digital e-mail gest\u00e3o do engagement da for\u00e7a de trabalho (wem) ia da genesys inbound integra\u00e7\u00f5es e aplicativos nuvem outbound voicebots\" data-tax_industry=\"retail|sales|services\" data-tax_region=\"na\" data-tax_capability=\"ai|an\u00e1lise de fala e texto|an\u00e1lises e relat\u00f3rios|chat|digital|e-mail|gest\u00e3o do engagement da for\u00e7a de trabalho wem|ia da genesys|inbound|integra\u00e7\u00f5es e aplicativos|nuvem|outbound|voicebots\" data-partners=\"salesforce|help lightning|mindful feedback|pci pal\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/vivo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Vivo.png\"  height=\"240\" width=\"440\" alt=\"Vivo\"><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1636589504143{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"grid-customer-stories grid-cards grid-col-3 has-filter\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"col-12 col-md-3 text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\r\n        <div class=\"form-floating mb-1\">\r\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Busca\" placeholder=\"Busca\"\/>\r\n            <label for=\"filter_search\">Busca<\/label>\r\n        <\/div><div class=\"accordion\" id=\"cs-filter\">\r\n                <div id=\"tax_industry\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_industry\" aria-expanded=\"true\" aria-controls=\"target-tax_industry\">\r\n                            Ind\u00fastria\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_industry\" class=\"accordion-collapse collapse show\">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_industry\" placeholder=\"Busca\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_industry\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"banking\" id=\"banking-pt-br\" data-slug=\"banking-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"banking-pt-br\">Banking<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications\" id=\"communications-pt-br\" data-slug=\"communications-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"communications-pt-br\">Communications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"financial services\" id=\"financial-services-pt-br\" data-slug=\"financial-services-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"financial-services-pt-br\">Financial Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-pt-br\" data-slug=\"healthcare-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"healthcare-pt-br\">Healthcare<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"hospitality\" id=\"hospitality-pt-br\" data-slug=\"hospitality-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"hospitality-pt-br\">Hospitality<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"insurance\" id=\"insurance-pt-br\" data-slug=\"insurance-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"insurance-pt-br\">Insurance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"manufacturing\" id=\"manufacturing-pt-br\" data-slug=\"manufacturing-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"manufacturing-pt-br\">Manufacturing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outsourcing\" id=\"outsourcing-pt-br\" data-slug=\"outsourcing-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"outsourcing-pt-br\">Outsourcing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail-pt-br\" data-slug=\"retail-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"retail-pt-br\">Retail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sales\" id=\"sales-pt-br\" data-slug=\"sales-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"sales-pt-br\">Sales<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"services\" id=\"services-pt-br\" data-slug=\"services-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"services-pt-br\">Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-pt-br\" data-slug=\"technology-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"technology-pt-br\">Technology<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"transportation\" id=\"transportation-pt-br\" data-slug=\"transportation-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"transportation-pt-br\">Transportation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel\" id=\"travel-pt-br\" data-slug=\"travel-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"travel-pt-br\">Travel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"utility\" id=\"utility-pt-br\" data-slug=\"utility-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"utility-pt-br\">Utility<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_region\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_region\" aria-expanded=\"false\" aria-controls=\"target-tax_region\">\r\n                            Regi\u00e3o\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_region\" class=\"accordion-collapse collapse \"><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_region\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"apac\" id=\"apac-pt-br\" data-slug=\"apac-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"apac-pt-br\">APAC<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"emea\" id=\"emea-pt-br\" data-slug=\"emea-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"emea-pt-br\">EMEA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"latam\" id=\"latam-pt-br\" data-slug=\"latam-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"latam-pt-br\">LATAM<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"na\" id=\"na-pt-br\" data-slug=\"na-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"na-pt-br\">NA<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_capability\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_capability\" aria-expanded=\"false\" aria-controls=\"target-tax_capability\">\r\n                            Capacidade\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_capability\" class=\"accordion-collapse collapse \">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_capability\" placeholder=\"Busca\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_capability\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai\" id=\"ai-pt-br\" data-slug=\"ai-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"ai-pt-br\">AI<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agent assist\" id=\"agent-assist-pt-br\" data-slug=\"agent-assist-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"agent-assist-pt-br\">Agent Assist<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"all in one\" id=\"103654\" data-slug=\"103654\">\r\n                        <label class=\"form-check-label\" for=\"103654\">All in One<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"an\u00e1lise de fala e texto\" id=\"analise-de-voz\" data-slug=\"analise-de-voz\">\r\n                        <label class=\"form-check-label\" for=\"analise-de-voz\">An\u00e1lise de fala e texto<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"an\u00e1lises e relat\u00f3rios\" id=\"103657\" data-slug=\"103657\">\r\n                        <label class=\"form-check-label\" for=\"103657\">An\u00e1lises e relat\u00f3rios<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"autoatendimento\" id=\"103671\" data-slug=\"103671\">\r\n                        <label class=\"form-check-label\" for=\"103671\">Autoatendimento<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"callback\" id=\"callback-pt-br\" data-slug=\"callback-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"callback-pt-br\">Callback<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chat\" id=\"chat-pt-br\" data-slug=\"chat-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"chat-pt-br\">Chat<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chatbots\" id=\"chatbot-pt-br\" data-slug=\"chatbot-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"chatbot-pt-br\">Chatbots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"customer journey management\" id=\"customer-journey-management-pt-br\" data-slug=\"customer-journey-management-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"customer-journey-management-pt-br\">Customer Journey Management<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital\" id=\"103665\" data-slug=\"103665\">\r\n                        <label class=\"form-check-label\" for=\"103665\">Digital<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"e-mail\" id=\"email-pt-br\" data-slug=\"email-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"email-pt-br\">E-mail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ferramentas de colabora\u00e7\u00e3o\" id=\"103661\" data-slug=\"103661\">\r\n                        <label class=\"form-check-label\" for=\"103661\">Ferramentas de colabora\u00e7\u00e3o<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"garantia da qualidade e monitoramento\" id=\"garantia-da-qualidade-e-monitoramento\" data-slug=\"garantia-da-qualidade-e-monitoramento\">\r\n                        <label class=\"form-check-label\" for=\"garantia-da-qualidade-e-monitoramento\">Garantia da qualidade e monitoramento<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"gest\u00e3o do engagement da for\u00e7a de trabalho wem\" id=\"workforce-management-wfm-pt-br\" data-slug=\"workforce-management-wfm-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"workforce-management-wfm-pt-br\">Gest\u00e3o do engagement da for\u00e7a de trabalho (WEM)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ia da genesys\" id=\"bots-de-ia\" data-slug=\"bots-de-ia\">\r\n                        <label class=\"form-check-label\" for=\"bots-de-ia\">IA da Genesys<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"103667\" data-slug=\"103667\">\r\n                        <label class=\"form-check-label\" for=\"103667\">Inbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"integra\u00e7\u00f5es e aplicativos\" id=\"integracoes-de-crm\" data-slug=\"integracoes-de-crm\">\r\n                        <label class=\"form-check-label\" for=\"integracoes-de-crm\">Integra\u00e7\u00f5es e aplicativos<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"knowledge management tools\" id=\"knowledge-management-tools-pt-br\" data-slug=\"knowledge-management-tools-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"knowledge-management-tools-pt-br\">Knowledge management tools<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"mensagens na web\" id=\"mensagens-na-web\" data-slug=\"mensagens-na-web\">\r\n                        <label class=\"form-check-label\" for=\"mensagens-na-web\">Mensagens na web<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging apps\" id=\"messaging-apps-pt-br\" data-slug=\"messaging-apps-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"messaging-apps-pt-br\">Messaging Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"m\u00eddias sociais\" id=\"midias-sociais\" data-slug=\"midias-sociais\">\r\n                        <label class=\"form-check-label\" for=\"midias-sociais\">M\u00eddias sociais<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"nuvem\" id=\"nuvem\" data-slug=\"nuvem\">\r\n                        <label class=\"form-check-label\" for=\"nuvem\">Nuvem<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"omnichannel\" id=\"omnichannel-pt-br\" data-slug=\"omnichannel-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"omnichannel-pt-br\">Omnichannel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"103643\" data-slug=\"103643\">\r\n                        <label class=\"form-check-label\" for=\"103643\">Outbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"performance dna\" id=\"performance-dna\" data-slug=\"performance-dna\">\r\n                        <label class=\"form-check-label\" for=\"performance-dna\">Performance DNA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive web engagement\" id=\"predictive-web-engagement-pt-br\" data-slug=\"predictive-web-engagement-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"predictive-web-engagement-pt-br\">Predictive Web Engagement<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"previs\u00e3o e decis\u00f5es\" id=\"103663\" data-slug=\"103663\">\r\n                        <label class=\"form-check-label\" for=\"103663\">Previs\u00e3o e decis\u00f5es<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"roteamento preditivo\" id=\"roteamento-preditivo\" data-slug=\"roteamento-preditivo\">\r\n                        <label class=\"form-check-label\" for=\"roteamento-preditivo\">Roteamento preditivo<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sms messaging\" id=\"sms-messaging\" data-slug=\"sms-messaging\">\r\n                        <label class=\"form-check-label\" for=\"sms-messaging\">SMS messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"unidade de resposta aud\u00edvel ura\" id=\"unidade-de-resposta-audivel-ura\" data-slug=\"unidade-de-resposta-audivel-ura\">\r\n                        <label class=\"form-check-label\" for=\"unidade-de-resposta-audivel-ura\">Unidade de resposta aud\u00edvel (URA)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voicebots\" id=\"voicebots-pt-br\" data-slug=\"voicebots-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"voicebots-pt-br\">Voicebots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web messaging\" id=\"web-messaging-pt-br\" data-slug=\"web-messaging-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging-pt-br\">Web Messaging<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn btn-secondary clear-btn small w-100 justify-content-center\">Limpar filtros<\/a>\r\n        <\/div><\/div><\/div><\/div><div class=\"customer-stories-grid-main-col col-12 col-md-9\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications na ai customer journey management nuvem\" data-tax_industry=\"communications\" data-tax_region=\"na\" data-tax_capability=\"ai|customer journey management|nuvem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/arvig\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_arvig.png\"  height=\"240\" width=\"440\" alt=\"Arvig\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Arvig<\/h3><p class=\"cs-title\">Unlocking business value with customer journey management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"technology emea ai chat digital e-mail gest\u00e3o do engagement da for\u00e7a de trabalho (wem) inbound nuvem outbound performance dna predictive web engagement\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|digital|e-mail|gest\u00e3o do engagement da for\u00e7a de trabalho wem|inbound|nuvem|outbound|performance dna|predictive web engagement\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/ionos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_IONOS.png\"  height=\"240\" width=\"440\" alt=\"IONOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">IONOS<\/h3><p class=\"cs-title\">A IONOS eleva a experi\u00eancia do cliente com IA utilizando o Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services latam an\u00e1lise de fala e texto an\u00e1lises e relat\u00f3rios chatbots gest\u00e3o do engagement da for\u00e7a de trabalho (wem) knowledge management tools messaging apps m\u00eddias sociais outbound roteamento preditivo\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lise de fala e texto|an\u00e1lises e relat\u00f3rios|chatbots|gest\u00e3o do engagement da for\u00e7a de trabalho wem|knowledge management tools|messaging apps|m\u00eddias sociais|outbound|roteamento preditivo\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/sistecredito\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sistecredito-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Sistecredito logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sistecr\u00e9dito<\/h3><p class=\"cs-title\">Sistecr\u00e9dito aprimora a experi\u00eancia do cliente e v\u00ea o NPS subir oito pontos<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility apac agent assist ai an\u00e1lise de fala e texto gest\u00e3o do engagement da for\u00e7a de trabalho (wem) predictive web engagement web messaging\" data-tax_industry=\"utility\" data-tax_region=\"apac\" data-tax_capability=\"agent assist|ai|an\u00e1lise de fala e texto|gest\u00e3o do engagement da for\u00e7a de trabalho wem|predictive web engagement|web messaging\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/engie-australia-new-zealand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Engie-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"ENGIE logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ENGIE Austr\u00e1lia e Nova Zel\u00e2ndia<\/h3><p class=\"cs-title\">A ENGIE otimiza as experi\u00eancias com IA e obt\u00e9m uma melhoria de 75% no NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea inbound roteamento preditivo unidade de resposta aud\u00edvel (ura)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"inbound|roteamento preditivo|unidade de resposta aud\u00edvel ura\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/tymebank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TymeBank-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"TymeBank logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TymeBank<\/h3><p class=\"cs-title\">TymeBank aprimora a experi\u00eancia de seus clientes, atingindo 90% de satisfa\u00e7\u00e3o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications emea callback unidade de resposta aud\u00edvel (ura)\" data-tax_industry=\"communications\" data-tax_region=\"emea\" data-tax_capability=\"callback|unidade de resposta aud\u00edvel ura\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/magenta-telekom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Magenta-Telekom-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Magenta Telekom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Magenta Telekom (T-Mobile Austria GmbH)<\/h3><p class=\"cs-title\">A Magenta Telekom moderniza o atendimento ao cliente <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications latam agent assist an\u00e1lise de fala e texto chatbots messaging apps roteamento preditivo voicebots\" data-tax_industry=\"communications\" data-tax_region=\"latam\" data-tax_capability=\"agent assist|an\u00e1lise de fala e texto|chatbots|messaging apps|roteamento preditivo|voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/emtelco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Emtelco-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Emtelco logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emtelco<\/h3><p class=\"cs-title\">Emtelco resolve um ter\u00e7o das intera\u00e7\u00f5es de autoatendimento no primeiro contato com IA<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 no-thumbnail\" data-tags=\"latam callback e-mail inbound outbound unidade de resposta aud\u00edvel (ura) web messaging\" data-tax_region=\"latam\" data-tax_capability=\"callback|e-mail|inbound|outbound|unidade de resposta aud\u00edvel ura|web messaging\" data-partners=\"esmt|odoo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/thundernet\"><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ThunderNet<\/h3><p class=\"cs-title\">ThunderNet aumenta a produtividade dos agentes e a satisfa\u00e7\u00e3o dos clientes em 60%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail emea web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"web messaging\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/nespresso\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nespresso.jpg\"  height=\"240\" width=\"440\" alt=\"Nespresso\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nespresso<\/h3><p class=\"cs-title\">A Nespresso est\u00e1 construindo sua experi\u00eancia de servi\u00e7o premium com base na inova\u00e7\u00e3o.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"na\" data-tax_region=\"na\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Genesys.png\"  height=\"240\" width=\"440\" alt=\"Genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Genesys<\/h3><p class=\"cs-title\">A equipe de suporte ao produto da Genesys aumenta a pontua\u00e7\u00e3o de CX em 20 pontos com o Genesys Cloud AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea ai gest\u00e3o do engagement da for\u00e7a de trabalho (wem) nuvem roteamento preditivo\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|gest\u00e3o do engagement da for\u00e7a de trabalho wem|nuvem|roteamento preditivo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HSBC<\/h3><p class=\"cs-title\">O HSBC projeta um valor de 60 milh\u00f5es de d\u00f3lares em tr\u00eas anos com a orquestra\u00e7\u00e3o de IA da Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"insurance latam gest\u00e3o do engagement da for\u00e7a de trabalho (wem) inbound\" data-tax_industry=\"insurance\" data-tax_region=\"latam\" data-tax_capability=\"gest\u00e3o do engagement da for\u00e7a de trabalho wem|inbound\" data-partners=\"ktech\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/youse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Youse.png\"  height=\"300\" width=\"600\" alt=\"Youse logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Youse<\/h3><p class=\"cs-title\">O seguro digital traz a democratiza\u00e7\u00e3o da prote\u00e7\u00e3o para o mercado brasileiro<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam\" data-tax_region=\"latam\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/vero\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer_story-featured_img-Vero.png\"  height=\"240\" width=\"440\" alt=\"Vero\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vero<\/h3><p class=\"cs-title\">Vero reduz pela metade o tempo de espera nas chamadas<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-tax_set=\"video\" data-partners=\"salesforce|microsoft power bi \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/nestle\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.png\"  height=\"240\" width=\"440\" alt=\"Nestl\u00e9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nestl\u00e9<\/h3><p class=\"cs-title\">Migra\u00e7\u00e3o para a nuvem pronta para o futuro<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare latam ai all in one an\u00e1lises e relat\u00f3rios chat chatbots digital e-mail garantia da qualidade e monitoramento gest\u00e3o do engagement da for\u00e7a de trabalho (wem) inbound m\u00eddias sociais nuvem omnichannel outbound\" data-tax_industry=\"healthcare\" data-tax_region=\"latam\" data-tax_capability=\"ai|all in one|an\u00e1lises e relat\u00f3rios|chat|chatbots|digital|e-mail|garantia da qualidade e monitoramento|gest\u00e3o do engagement da for\u00e7a de trabalho wem|inbound|m\u00eddias sociais|nuvem|omnichannel|outbound\" data-partners=\"invenit\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/grupo-sabin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/meta-logo-Sabin.png\"  height=\"446\" width=\"850\" alt=\"Grupo Sabin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Sabin<\/h3><p class=\"cs-title\">Servi\u00e7os regionais integrados com bots e personaliza\u00e7\u00e3o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea agent assist ai chat chatbots digital e-mail inbound integra\u00e7\u00f5es e aplicativos mensagens na web nuvem outbound predictive web engagement voicebots\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"agent assist|ai|chat|chatbots|digital|e-mail|inbound|integra\u00e7\u00f5es e aplicativos|mensagens na web|nuvem|outbound|predictive web engagement|voicebots\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/electrolux-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Electrolux.png\"  height=\"240\" width=\"440\" alt=\"Grupo Electrolux\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Electrolux<\/h3><p class=\"cs-title\">O Grupo Electrolux coloca o foco no cliente e o empoderamento dos agentes em primeiro lugar.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam\" data-tax_region=\"latam\" data-partners=\"workforce engagement management (wem)|solve4me\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/brasilseg\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/logo-brasilseg-thumb_2.png\"  height=\"240\" width=\"440\" alt=\"Brasilseg\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Brasilseg<\/h3><p class=\"cs-title\">Brasilseg se destaca ao adotar total mudan\u00e7a de tecnologia e de mindset<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail travel emea ai chat chatbots digital e-mail gest\u00e3o do engagement da for\u00e7a de trabalho (wem) inbound mensagens na web m\u00eddias sociais nuvem outbound previs\u00e3o e decis\u00f5es web messaging\" data-tax_industry=\"hospitality|retail|travel\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbots|digital|e-mail|gest\u00e3o do engagement da for\u00e7a de trabalho wem|inbound|mensagens na web|m\u00eddias sociais|nuvem|outbound|previs\u00e3o e decis\u00f5es|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Virgin Atlantic<\/h3><p class=\"cs-title\">Aprimorando experi\u00eancias de viagem ao reimaginar o servi\u00e7o digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam\" data-tax_region=\"latam\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/datametrica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Datametrica_MetaThumbnail_logo.png\"  height=\"240\" width=\"440\" alt=\"Datam\u00e9trica\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Datam\u00e9trica<\/h3><p class=\"cs-title\">Datam\u00e9trica e Genesys Cloud Elevando a Experi\u00eancia do Cliente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam an\u00e1lise de fala e texto chat chatbots e-mail gest\u00e3o do engagement da for\u00e7a de trabalho (wem) inbound mensagens na web m\u00eddias sociais outbound web messaging\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lise de fala e texto|chat|chatbots|e-mail|gest\u00e3o do engagement da for\u00e7a de trabalho wem|inbound|mensagens na web|m\u00eddias sociais|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/equatorial\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Equatorial_MetaThumbnail_logo.png\"  height=\"240\" width=\"440\" alt=\"Equatorial\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Equatorial<\/h3><p class=\"cs-title\">Uma Jornada de Transforma\u00e7\u00e3o Digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam\" data-tax_region=\"latam\" data-partners=\"coddera|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/pagbank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PagBank_MetaThumbnail_logo.png\"  height=\"240\" width=\"440\" alt=\"PagBank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">PagBank<\/h3><p class=\"cs-title\">PagBank e Genesys Elevando o Atendimento ao Cliente no Setor Financeiro<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam chatbots e-mail inbound m\u00eddias sociais outbound unidade de resposta aud\u00edvel (ura)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"chatbots|e-mail|inbound|m\u00eddias sociais|outbound|unidade de resposta aud\u00edvel ura\" data-tax_set=\"video\" data-partners=\"interaxa\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/cielo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Cielo-1.png\"  height=\"240\" width=\"440\" alt=\"Cielo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cielo<\/h3><p class=\"cs-title\">Reprojetar o contact center para o crescimento comercial<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare latam ai chatbots digital e-mail inbound messaging apps m\u00eddias sociais nuvem outbound\" data-tax_industry=\"healthcare\" data-tax_region=\"latam\" data-tax_capability=\"ai|chatbots|digital|e-mail|inbound|messaging apps|m\u00eddias sociais|nuvem|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/redsalud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/meta-logo-RedSalud.png\"  height=\"446\" width=\"850\" alt=\"RedSalud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">RedSalud<\/h3><p class=\"cs-title\">Reduziu custos de Contact Center em 30%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail transportation travel latam an\u00e1lises e relat\u00f3rios chat digital e-mail garantia da qualidade e monitoramento gest\u00e3o do engagement da for\u00e7a de trabalho (wem) inbound integra\u00e7\u00f5es e aplicativos nuvem outbound performance dna previs\u00e3o e decis\u00f5es unidade de resposta aud\u00edvel (ura)\" data-tax_industry=\"hospitality|retail|transportation|travel\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lises e relat\u00f3rios|chat|digital|e-mail|garantia da qualidade e monitoramento|gest\u00e3o do engagement da for\u00e7a de trabalho wem|inbound|integra\u00e7\u00f5es e aplicativos|nuvem|outbound|performance dna|previs\u00e3o e decis\u00f5es|unidade de resposta aud\u00edvel ura\" data-partners=\"salesforce|pureinsights|kranon\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/aeromexico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Aeromexico_2.png\"  height=\"240\" width=\"440\" alt=\"Aeromexico\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aeromexico<\/h3><p class=\"cs-title\">A Aeromexico eleva as experi\u00eancias dos clientes e dos colaboradores<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/twiddy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_twiddy.png\"  height=\"240\" width=\"440\" alt=\"Twiddy &#038; Company\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Twiddy &#038; Company<\/h3><p class=\"cs-title\">Tornando as f\u00e9rias ainda mais memor\u00e1veis<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ethiopian Airlines<\/h3><p class=\"cs-title\">Transforma\u00e7\u00e3o e continuidade de neg\u00f3cios durante uma pandemia<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai chat chatbots digital gest\u00e3o do engagement da for\u00e7a de trabalho (wem) inbound integra\u00e7\u00f5es e aplicativos nuvem outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbots|digital|gest\u00e3o do engagement da for\u00e7a de trabalho wem|inbound|integra\u00e7\u00f5es e aplicativos|nuvem|outbound\" data-tax_set=\"video\" data-partners=\"24sessions|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/rabobank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rabobank.png\"  height=\"240\" width=\"440\" alt=\"Rabobank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rabobank<\/h3><p class=\"cs-title\">Inovando no setor banc\u00e1rio conversacional<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/helpline\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Helpline.png\"  height=\"240\" width=\"440\" alt=\"Helpline\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Helpline<\/h3><p class=\"cs-title\">Empoderando o trabalho remoto e a inova\u00e7\u00e3o digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail sales services na ai an\u00e1lise de fala e texto an\u00e1lises e relat\u00f3rios chat digital e-mail gest\u00e3o do engagement da for\u00e7a de trabalho (wem) ia da genesys inbound integra\u00e7\u00f5es e aplicativos nuvem outbound voicebots\" data-tax_industry=\"retail|sales|services\" data-tax_region=\"na\" data-tax_capability=\"ai|an\u00e1lise de fala e texto|an\u00e1lises e relat\u00f3rios|chat|digital|e-mail|gest\u00e3o do engagement da for\u00e7a de trabalho wem|ia da genesys|inbound|integra\u00e7\u00f5es e aplicativos|nuvem|outbound|voicebots\" data-partners=\"salesforce|help lightning|mindful feedback|pci pal\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Coca-Cola Bottlers\u2019 Sales and Services<\/h3><p class=\"cs-title\">Saciando a sede por inova\u00e7\u00e3o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/adapthealth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_AdaptHealth.png\"  height=\"240\" width=\"440\" alt=\"AdaptHealth\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AdaptHealth<\/h3><p class=\"cs-title\">Recriando a experi\u00eancia com um centro de contatos altamente engajado<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"sixbell|tethr it now\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/heineken-mexico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_hieneken.png\"  height=\"240\" width=\"440\" alt=\"Heineken M\u00e9xico\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Heineken M\u00e9xico<\/h3><p class=\"cs-title\">Transformando a experi\u00eancia de clientes e colaboradores<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology na agent assist ai chat chatbots digital e-mail gest\u00e3o do engagement da for\u00e7a de trabalho (wem) inbound integra\u00e7\u00f5es e aplicativos nuvem outbound sms messaging web messaging\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist|ai|chat|chatbots|digital|e-mail|gest\u00e3o do engagement da for\u00e7a de trabalho wem|inbound|integra\u00e7\u00f5es e aplicativos|nuvem|outbound|sms messaging|web messaging\" data-tax_set=\"video\" data-partners=\"microsoft|google cloud|servicenow\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/unisys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Unisys.png\"  height=\"240\" width=\"440\" alt=\"Unisys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Unisys<\/h3><p class=\"cs-title\">A Unisys melhora as experi\u00eancias dos clientes em escala global com o Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/vivo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Vivo.png\"  height=\"240\" width=\"440\" alt=\"Vivo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vivo<\/h3><p class=\"cs-title\">A intera\u00e7\u00e3o cognitiva melhora a experi\u00eancia do cliente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail latam na ai an\u00e1lise de fala e texto autoatendimento chat chatbots digital inbound integra\u00e7\u00f5es e aplicativos m\u00eddias sociais nuvem voicebots\" data-tax_industry=\"retail\" data-tax_region=\"latam|na\" data-tax_capability=\"ai|an\u00e1lise de fala e texto|autoatendimento|chat|chatbots|digital|inbound|integra\u00e7\u00f5es e aplicativos|m\u00eddias sociais|nuvem|voicebots\" data-tax_set=\"video\" data-partners=\"aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/techstyleos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnails_TechStyleresource-thumb-1.png\"  height=\"240\" width=\"440\" alt=\"TechStyleOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TechStyleOS<\/h3><p class=\"cs-title\">Compras digitais nativas por design<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam ai chat chatbots digital e-mail inbound integra\u00e7\u00f5es e aplicativos nuvem omnichannel outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai|chat|chatbots|digital|e-mail|inbound|integra\u00e7\u00f5es e aplicativos|nuvem|omnichannel|outbound\" data-partners=\"alctel|ibm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/edenred-brazil\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Edenred-1-e1662755869135.png\"  height=\"199\" width=\"317\" alt=\"Edenred Brazil\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Edenred Brazil<\/h3><p class=\"cs-title\">Contact center em nuvem transforma servi\u00e7os ao cliente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam inbound integra\u00e7\u00f5es e aplicativos nuvem\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"inbound|integra\u00e7\u00f5es e aplicativos|nuvem\" data-partners=\"mutant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/sicredi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_sicredi.png\"  height=\"240\" width=\"440\" alt=\"Sicredi\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sicredi<\/h3><p class=\"cs-title\">Investimento em contact center na nuvem traz inova\u00e7\u00e3o e escalabilidade para o Sicredi<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea ai chat chatbots digital e-mail inbound integra\u00e7\u00f5es e aplicativos m\u00eddias sociais nuvem outbound\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbots|digital|e-mail|inbound|integra\u00e7\u00f5es e aplicativos|m\u00eddias sociais|nuvem|outbound\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/dental-axess\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Dental-Axess.png\"  height=\"240\" width=\"440\" alt=\"Dental Axess\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dental Axess<\/h3><p class=\"cs-title\">Visibilidade e colabora\u00e7\u00e3o com intelig\u00eancia artificial<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare insurance na an\u00e1lises e relat\u00f3rios callback chat ferramentas de colabora\u00e7\u00e3o gest\u00e3o do engagement da for\u00e7a de trabalho (wem) inbound integra\u00e7\u00f5es e aplicativos nuvem\" data-tax_industry=\"healthcare|insurance\" data-tax_region=\"na\" data-tax_capability=\"an\u00e1lises e relat\u00f3rios|callback|chat|ferramentas de colabora\u00e7\u00e3o|gest\u00e3o do engagement da for\u00e7a de trabalho wem|inbound|integra\u00e7\u00f5es e aplicativos|nuvem\" data-partners=\"brightmetrics\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/company-nurse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_company_nurse-1.png\"  height=\"240\" width=\"440\" alt=\"Company Nurse\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Company Nurse<\/h3><p class=\"cs-title\">Personaliza\u00e7\u00e3o na nuvem para uma melhor experi\u00eancia e ROI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea inbound nuvem\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"inbound|nuvem\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siemens Healthineers<\/h3><p class=\"cs-title\">Harmonizando a experi\u00eancia do cliente ao redor do mundo<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"manufacturing retail latam chat digital e-mail gest\u00e3o do engagement da for\u00e7a de trabalho (wem) inbound integra\u00e7\u00f5es e aplicativos nuvem\" data-tax_industry=\"manufacturing|retail\" data-tax_region=\"latam\" data-tax_capability=\"chat|digital|e-mail|gest\u00e3o do engagement da for\u00e7a de trabalho wem|inbound|integra\u00e7\u00f5es e aplicativos|nuvem\" data-partners=\"survey dynamix\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/multilaser\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_multilaser.png\"  height=\"240\" width=\"440\" alt=\"Multilaser\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Multilaser<\/h3><p class=\"cs-title\">Um novo patamar de atendimento ao consumidor<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac autoatendimento chat inbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"autoatendimento|chat|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/tsb-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TSB.png\"  height=\"240\" width=\"440\" alt=\"TSB Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TSB Bank<\/h3><p class=\"cs-title\">Antecipando o futuro com a nuvem<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam ai chat chatbots digital e-mail inbound integra\u00e7\u00f5es e aplicativos nuvem omnichannel outbound\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai|chat|chatbots|digital|e-mail|inbound|integra\u00e7\u00f5es e aplicativos|nuvem|omnichannel|outbound\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/inter\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-Inter.png\"  height=\"240\" width=\"440\" alt=\"Inter\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Inter<\/h3><p class=\"cs-title\">Definindo um novo padr\u00e3o de servi\u00e7os <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam ai chat digital e-mail inbound integra\u00e7\u00f5es e aplicativos nuvem outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai|chat|digital|e-mail|inbound|integra\u00e7\u00f5es e aplicativos|nuvem|outbound\" data-partners=\"seteinfo|aivo (agentbot)\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/banco-solidario\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Banco-Solidario.png\"  height=\"240\" width=\"440\" alt=\"Banco Solidario\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Solidario<\/h3><p class=\"cs-title\">Fomentando uma experi\u00eancia melhor atrav\u00e9s dos canais<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam an\u00e1lise de fala e texto callback chat unidade de resposta aud\u00edvel (ura)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lise de fala e texto|callback|chat|unidade de resposta aud\u00edvel ura\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/cetelem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Cetelem.png\"  height=\"240\" width=\"440\" alt=\"Cetelem\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cetelem<\/h3><p class=\"cs-title\">Uma jornada para a digitaliza\u00e7\u00e3o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking latam inbound\" data-tax_industry=\"banking\" data-tax_region=\"latam\" data-tax_capability=\"inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/bbva-argentina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/thumbnail-kit-resource-thumb-bbva.jpg\"  height=\"240\" width=\"440\" alt=\"BBVA Argentina\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BBVA Argentina<\/h3><p class=\"cs-title\">Optimizing customer experience through cloud technology<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/rcb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-RCB.png\"  height=\"240\" width=\"440\" alt=\"RCB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">RCB<\/h3><p class=\"cs-title\">Empresa de Recupera\u00e7\u00e3o de Cr\u00e9ditos Alcan\u00e7a o \u00caxito com Precis\u00e3o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/fastco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d199a155-thumb_mash_resource-thumb-fastco.png\"  height=\"310\" width=\"556\" alt=\"FASTCO\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">FASTCO<\/h3><p class=\"cs-title\">FASTCO inova a experi\u00eancia do cliente com uma solu\u00e7\u00e3o de contact center tudo-em-um<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/hdc-bpo-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a0a148aa-thumb_mash_resource-thumb-hdc.png\"  height=\"310\" width=\"556\" alt=\"HDC BPO Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HDC BPO Services<\/h3><p class=\"cs-title\">HDC BPO Services implementa uma su\u00edte de contact center tudo-em-um para aumentar o valor<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/link-humano\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58d0a6d1-thumb_mash_resource-thumb-humano.png\"  height=\"310\" width=\"556\" alt=\"Link Humano\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Link Humano<\/h3><p class=\"cs-title\">Link Humano escolhe o PureConnect by Genesys para oferecer servi\u00e7os de alta qualidade e obter ROI a curto prazo<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/banco-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ad2fda09-thumb_mash_resource-thumb_banco-security.png\"  height=\"310\" width=\"556\" alt=\"Banco Security\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Security<\/h3><p class=\"cs-title\">Banco Security alcan\u00e7a um crescimento de 71% na satisfa\u00e7\u00e3o do cliente com uma solu\u00e7\u00e3o de contact center tudo-em-um<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/icici-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_ICBC_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"ICICI Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ICICI Bank<\/h3><p class=\"cs-title\">ICICI Bank, o maior banco privado da \u00cdndia, transforma a experi\u00eancia dos seus clientes com a Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/transat\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_transat-1.png\"  height=\"240\" width=\"440\" alt=\"Transat\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Transat<\/h3><p class=\"cs-title\">A empresa l\u00edder em viagens de turismo consolida as opera\u00e7\u00f5es de contact center em cinco pa\u00edses<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/videotron\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GenesysCS-Videotron-SuccessStory.jpg\"  height=\"240\" width=\"440\" alt=\"Vid\u00e9otron\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vid\u00e9otron<\/h3><p class=\"cs-title\">Vid\u00e9otron consolida suas opera\u00e7\u00f5es em um sistema centralizado de intera\u00e7\u00f5es multicanal<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/telefonica-chile\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-TelefonicaChile-1.png\"  height=\"240\" width=\"440\" alt=\"Telef\u00f3nica Chile\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telef\u00f3nica Chile<\/h3><p class=\"cs-title\">Transforma a Experi\u00eancia do Cliente Aumentando a Efici\u00eancia Operacional<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na an\u00e1lises e relat\u00f3rios inbound integra\u00e7\u00f5es e aplicativos\" data-tax_region=\"na\" data-tax_capability=\"an\u00e1lises e relat\u00f3rios|inbound|integra\u00e7\u00f5es e aplicativos\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/celadon\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Celadon.jpg\"  height=\"240\" width=\"440\" alt=\"Celadon\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Celadon<\/h3><p class=\"cs-title\">Uma empresa de transporte rodovi\u00e1rio de cargas consolida as opera\u00e7\u00f5es de seu contact center<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/spb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SPB_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"SPB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SPB<\/h3><p class=\"cs-title\">A Genesys ajuda a desenvolver o plano de implementa\u00e7\u00e3o e a reengenharia de processos de neg\u00f3cio<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/marks-spencer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Marks_and_Spencer-ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"Marks &#038; Spencer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Marks &#038; Spencer<\/h3><p class=\"cs-title\">Experi\u00eancia integrada de compra para uma melhor CX<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea autoatendimento unidade de resposta aud\u00edvel (ura)\" data-tax_region=\"emea\" data-tax_capability=\"autoatendimento|unidade de resposta aud\u00edvel ura\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/achmea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/achmea_RC_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Achmea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Achmea<\/h3><p class=\"cs-title\">Integrar tudo para proporcionar uma experi\u00eancia do cliente consistente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/icbc-builds-cutting-edge-contact-center-as-part-of-their-customer-centric-s\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_ICBC_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"ICBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ICBC<\/h3><p class=\"cs-title\">Saiba como a ICBC realizou o processo para transformar a experi\u00eancia do cliente no contact center<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/efinancial\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Efinancial_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Efinancial\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Efinancial<\/h3><p class=\"cs-title\">Efinancial incrementou a receita utilizando Speech Analytics<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/vision-banco-paraguai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GenesysCS-VisionBanco-SuccessStory.jpg\"  height=\"240\" width=\"440\" alt=\"Visi\u00f3n Banco Paraguai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Visi\u00f3n Banco Paraguai<\/h3><p class=\"cs-title\">Otimiza\u00e7\u00e3o e efici\u00eancia com a Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/recsa-chile\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/RecsaChile_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Recsa Chile\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Recsa Chile<\/h3><p class=\"cs-title\">Reduz custos de opera\u00e7\u00f5es financeiras com a Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/como-proporcionar-uma-experiencia-personalizada-e-de-alta-tecnologia-a-seus-pacientes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UPMCHealthPlan_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"UPMC Health Plan\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UPMC Health Plan<\/h3><p class=\"cs-title\">Como proporcionar uma experi\u00eancia personalizada e de alta tecnologia a seus pacientes<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam an\u00e1lises e relat\u00f3rios autoatendimento unidade de resposta aud\u00edvel (ura)\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lises e relat\u00f3rios|autoatendimento|unidade de resposta aud\u00edvel ura\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/banorte1\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Banorte_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Banorte\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banorte<\/h3><p class=\"cs-title\">Simplifica o contact center para oferecer um servi\u00e7o de atendimento superior<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/sabre\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sabre_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Sabre\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sabre<\/h3><p class=\"cs-title\">Sabre proporciona uma CX omnichannel e melhora a efici\u00eancia dos colaboradores<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam an\u00e1lises e relat\u00f3rios inbound\" data-tax_region=\"latam\" data-tax_capability=\"an\u00e1lises e relat\u00f3rios|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/itau1\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BancoItau_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Banco Itau\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Itau<\/h3><p class=\"cs-title\">Melhore a experi\u00eancia de seu cliente em um ambiente SIP<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><div class=\"load-more-container col-md-9 offset-md-3 text-center mt-2\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Carregar mais<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;] Veja como nossos clientes aumentam a fidelidade, fecham mais vendas e constroem a reputa\u00e7\u00e3o da sua marca [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1636589401521{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1600849263605{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;] Great brands doing great things with Genesys Making customer experience a competitive advantage Is what great brands do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-106211","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/106211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=106211"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/106211\/revisions"}],"predecessor-version":[{"id":544292,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/106211\/revisions\/544292"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=106211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}