{"id":106211,"date":"2018-04-10T04:30:02","date_gmt":"2018-04-10T04:30:02","guid":{"rendered":"https:\/\/www.genesys.com\/customer-stories"},"modified":"2022-10-24T08:15:56","modified_gmt":"2022-10-24T15:15:56","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/customer-stories","title":{"rendered":"Hist\u00f3rias de sucesso"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Veja como nossos clientes aumentam a fidelidade, fecham mais vendas e constroem a reputa\u00e7\u00e3o da sua marca<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1636589401521{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1600849263605{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center; margin-bottom: 1rem;\">Great brands doing great things with Genesys<\/h2>\n<p style=\"text-align: center;\">Making customer experience a competitive advantage Is what great brands do \u2013 and some of the best connect customer moments with Genesys.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"grid-customer-stories grid-flat grid-col-3\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"customer-stories-grid-main-col col-12\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail sales services na ai and automation speech and text analytics analytics &amp; reporting live chat digital customer engagement email workforce engagement management (wem) ia da genesys inbound integrations and apps cloud architecture outbound virtual agents\/voicebots\" data-tax_industry=\"retail|sales|services\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|speech and text analytics|analytics and reporting|live chat|digital customer engagement|email|workforce engagement management wem|ia da genesys|inbound|integrations and apps|cloud architecture|outbound|virtual agents\/voicebots\" data-partners=\"salesforce|help lightning|mindful feedback|pci pal\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/vivo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Vivo.png\"  height=\"240\" width=\"440\" alt=\"Vivo\"><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1636589504143{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"grid-customer-stories grid-cards grid-col-3 has-filter\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"col-12 col-md-3 text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\r\n        <div class=\"form-floating mb-1\">\r\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Busca\" placeholder=\"Busca\"\/>\r\n            <label for=\"filter_search\">Busca<\/label>\r\n        <\/div><div class=\"accordion\" id=\"cs-filter\">\r\n                <div id=\"tax_industry\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_industry\" aria-expanded=\"true\" aria-controls=\"target-tax_industry\">\r\n                            Ind\u00fastria\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_industry\" class=\"accordion-collapse collapse show\">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_industry\" placeholder=\"Busca\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_industry\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"banking\" id=\"banking\" data-slug=\"banking\">\r\n                        <label class=\"form-check-label\" for=\"banking\">Banking<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications \/ telecommunications\" id=\"communications\" data-slug=\"communications\">\r\n                        <label class=\"form-check-label\" for=\"communications\">Communications \/ Telecommunications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"entertainment\" id=\"entertainment\" data-slug=\"entertainment\">\r\n                        <label class=\"form-check-label\" for=\"entertainment\">Entertainment<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"financial services\" id=\"financial-services\" data-slug=\"financial-services\">\r\n                        <label class=\"form-check-label\" for=\"financial-services\">Financial Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare\" data-slug=\"healthcare\">\r\n                        <label class=\"form-check-label\" for=\"healthcare\">Healthcare<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"insurance\" id=\"insurance\" data-slug=\"insurance\">\r\n                        <label class=\"form-check-label\" for=\"insurance\">Insurance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"manufacturing\" id=\"manufacturing\" data-slug=\"manufacturing\">\r\n                        <label class=\"form-check-label\" for=\"manufacturing\">Manufacturing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outsourcing\" id=\"outsourcing\" data-slug=\"outsourcing\">\r\n                        <label class=\"form-check-label\" for=\"outsourcing\">Outsourcing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail\" data-slug=\"retail\">\r\n                        <label class=\"form-check-label\" for=\"retail\">Retail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sales\" id=\"sales\" data-slug=\"sales\">\r\n                        <label class=\"form-check-label\" for=\"sales\">Sales<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"services\" id=\"services\" data-slug=\"services\">\r\n                        <label class=\"form-check-label\" for=\"services\">Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology\" data-slug=\"technology\">\r\n                        <label class=\"form-check-label\" for=\"technology\">Technology<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"transportation\" id=\"transportation\" data-slug=\"transportation\">\r\n                        <label class=\"form-check-label\" for=\"transportation\">Transportation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel\" id=\"travel-pt-br\" data-slug=\"travel-pt-br\">\r\n                        <label class=\"form-check-label\" for=\"travel-pt-br\">Travel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel and\u00a0hospitality\" id=\"hospitality\" data-slug=\"hospitality\">\r\n                        <label class=\"form-check-label\" for=\"hospitality\">Travel &amp;\u00a0hospitality<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"utility\" id=\"utility\" data-slug=\"utility\">\r\n                        <label class=\"form-check-label\" for=\"utility\">Utility<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_region\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_region\" aria-expanded=\"false\" aria-controls=\"target-tax_region\">\r\n                            Regi\u00e3o\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_region\" class=\"accordion-collapse collapse \"><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_region\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"apac\" id=\"apac\" data-slug=\"apac\">\r\n                        <label class=\"form-check-label\" for=\"apac\">APAC<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"emea\" id=\"emea\" data-slug=\"emea\">\r\n                        <label class=\"form-check-label\" for=\"emea\">EMEA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"latam\" id=\"latam\" data-slug=\"latam\">\r\n                        <label class=\"form-check-label\" for=\"latam\">LATAM<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"na\" id=\"na\" data-slug=\"na\">\r\n                        <label class=\"form-check-label\" for=\"na\">NA<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_capability\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_capability\" aria-expanded=\"false\" aria-controls=\"target-tax_capability\">\r\n                            Capacidade\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_capability\" class=\"accordion-collapse collapse \">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_capability\" placeholder=\"Busca\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_capability\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai and automation\" id=\"ai\" data-slug=\"ai\">\r\n                        <label class=\"form-check-label\" for=\"ai\">AI and automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agent assist\/agent copilot\" id=\"agent-assist\" data-slug=\"agent-assist\">\r\n                        <label class=\"form-check-label\" for=\"agent-assist\">Agent assist\/agent copilot<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"all in one\" id=\"103654\" data-slug=\"103654\">\r\n                        <label class=\"form-check-label\" for=\"103654\">All in One<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-reporting\" data-slug=\"analytics-reporting\">\r\n                        <label class=\"form-check-label\" for=\"analytics-reporting\">Analytics &amp; Reporting<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"autoatendimento\" id=\"103671\" data-slug=\"103671\">\r\n                        <label class=\"form-check-label\" for=\"103671\">Autoatendimento<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chatbots\/web messaging\" id=\"chatbots\" data-slug=\"chatbots\">\r\n                        <label class=\"form-check-label\" for=\"chatbots\">Chatbots\/web messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cloud architecture\" id=\"cloud\" data-slug=\"cloud\">\r\n                        <label class=\"form-check-label\" for=\"cloud\">Cloud architecture<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"customer journey management\" id=\"customer-journey-management\" data-slug=\"customer-journey-management\">\r\n                        <label class=\"form-check-label\" for=\"customer-journey-management\">Customer Journey Management<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital customer engagement\" id=\"digital\" data-slug=\"digital\">\r\n                        <label class=\"form-check-label\" for=\"digital\">Digital customer engagement<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"email\" id=\"email\" data-slug=\"email\">\r\n                        <label class=\"form-check-label\" for=\"email\">Email<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"employee performance management\" id=\"employee-performance-management-tools\" data-slug=\"employee-performance-management-tools\">\r\n                        <label class=\"form-check-label\" for=\"employee-performance-management-tools\">Employee performance management<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"forecasting and scheduling\" id=\"workforce-scheduling-and-forecasting\" data-slug=\"workforce-scheduling-and-forecasting\">\r\n                        <label class=\"form-check-label\" for=\"workforce-scheduling-and-forecasting\">Forecasting and scheduling<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ia da genesys\" id=\"bots-de-ia\" data-slug=\"bots-de-ia\">\r\n                        <label class=\"form-check-label\" for=\"bots-de-ia\">IA da Genesys<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound\" data-slug=\"inbound\">\r\n                        <label class=\"form-check-label\" for=\"inbound\">Inbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"integrations and apps\" id=\"integrations-and-apps\" data-slug=\"integrations-and-apps\">\r\n                        <label class=\"form-check-label\" for=\"integrations-and-apps\">Integrations and Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"interactive voice response ivr\" id=\"interactive-voice-response-ivr\" data-slug=\"interactive-voice-response-ivr\">\r\n                        <label class=\"form-check-label\" for=\"interactive-voice-response-ivr\">Interactive Voice Response (IVR)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"knowledge management tools\" id=\"knowledge-management-tools\" data-slug=\"knowledge-management-tools\">\r\n                        <label class=\"form-check-label\" for=\"knowledge-management-tools\">Knowledge management tools<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"live chat\" id=\"chat\" data-slug=\"chat\">\r\n                        <label class=\"form-check-label\" for=\"chat\">Live chat<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"mensagens na web\" id=\"mensagens-na-web\" data-slug=\"mensagens-na-web\">\r\n                        <label class=\"form-check-label\" for=\"mensagens-na-web\">Mensagens na web<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging apps\" id=\"messaging-apps\" data-slug=\"messaging-apps\">\r\n                        <label class=\"form-check-label\" for=\"messaging-apps\">Messaging Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"omnichannel\" id=\"omnichannel\" data-slug=\"omnichannel\">\r\n                        <label class=\"form-check-label\" for=\"omnichannel\">Omnichannel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound\" data-slug=\"outbound\">\r\n                        <label class=\"form-check-label\" for=\"outbound\">Outbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive engagement\" id=\"predictive-web-engagement\" data-slug=\"predictive-web-engagement\">\r\n                        <label class=\"form-check-label\" for=\"predictive-web-engagement\">Predictive engagement<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive routing\" id=\"predictive-routing\" data-slug=\"predictive-routing\">\r\n                        <label class=\"form-check-label\" for=\"predictive-routing\">Predictive routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"quality assurance and monitoring\" id=\"quality-assurance-and-monitoring\" data-slug=\"quality-assurance-and-monitoring\">\r\n                        <label class=\"form-check-label\" for=\"quality-assurance-and-monitoring\">Quality Assurance and Monitoring<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sms messaging\" id=\"sms\" data-slug=\"sms\">\r\n                        <label class=\"form-check-label\" for=\"sms\">SMS messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"social media\/social listening\u00a0\" id=\"social-media\" data-slug=\"social-media\">\r\n                        <label class=\"form-check-label\" for=\"social-media\">Social media\/social listening\u00a0<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"speech and text analytics\" id=\"speech-and-text-analytics\" data-slug=\"speech-and-text-analytics\">\r\n                        <label class=\"form-check-label\" for=\"speech-and-text-analytics\">Speech and Text Analytics<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications and collaboration\" id=\"unified-communications-and-collaboration\" data-slug=\"unified-communications-and-collaboration\">\r\n                        <label class=\"form-check-label\" for=\"unified-communications-and-collaboration\">Unified Communications and Collaboration<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"virtual agents\/voicebots\" id=\"voicebots\" data-slug=\"voicebots\">\r\n                        <label class=\"form-check-label\" for=\"voicebots\">Virtual agents\/voicebots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice services\" id=\"voice-services\" data-slug=\"voice-services\">\r\n                        <label class=\"form-check-label\" for=\"voice-services\">Voice Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web messaging\" id=\"web-messaging\" data-slug=\"web-messaging\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging\">Web Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce engagement management wem\" id=\"workforce-engagement-management-wem\" data-slug=\"workforce-engagement-management-wem\">\r\n                        <label class=\"form-check-label\" for=\"workforce-engagement-management-wem\">Workforce Engagement Management (WEM)<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn btn-secondary clear-btn small w-100 justify-content-center\">Limpar filtros<\/a>\r\n        <\/div><\/div><\/div><\/div><div class=\"customer-stories-grid-main-col col-12 col-md-9\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"banking financial services latam ai and automation live chat email inbound integrations and apps messaging apps cloud architecture outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|live chat|email|inbound|integrations and apps|messaging apps|cloud architecture|outbound\" data-partners=\"seteinfo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/banco-solidario\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Banco-Solidario.png\"  height=\"240\" width=\"440\" alt=\"Banco Solidario\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Solidario<\/h3><p class=\"cs-title\">O Banco Solidario combina IA e atendimento humano para melhorar seu servi\u00e7o em canais digitais<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services latam agent assist\/agent copilot ai and automation speech and text analytics workforce engagement management (wem) interactive voice response (ivr) virtual agents\/voicebots\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|speech and text analytics|workforce engagement management wem|interactive voice response ivr|virtual agents\/voicebots\" data-partners=\"solve4me\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/dm\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/DM-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"DM logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DM<\/h3><p class=\"cs-title\">DM escala servi\u00e7os financeiros inclusivos com IA, aumentando a satisfa\u00e7\u00e3o dos clientes<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" data-partners=\"infinit.cx|salesforce|microsoft \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/vaillant\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Vaillant.jpg\"  height=\"240\" width=\"440\" alt=\"Vaillant\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vaillant<\/h3><p class=\"cs-title\">Acelerando a integra\u00e7\u00e3o. Melhorando a satisfa\u00e7\u00e3o.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications \/ telecommunications na ai and automation customer journey management cloud architecture\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|customer journey management|cloud architecture\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/arvig\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_arvig.png\"  height=\"240\" width=\"440\" alt=\"Arvig\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Arvig<\/h3><p class=\"cs-title\">Unlocking business value with customer journey management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services\" data-tax_industry=\"financial services\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/visa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Visa-featured-image-logo.jpg\"  height=\"200\" width=\"400\" alt=\"Visa logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Visa<\/h3><p class=\"cs-title\">Visa pretende transformar sua CX com a Unified Experience da Genesys e da ServiceNow.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"technology emea ai and automation live chat digital customer engagement email workforce engagement management (wem) inbound cloud architecture outbound employee performance management predictive engagement\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|digital customer engagement|email|workforce engagement management wem|inbound|cloud architecture|outbound|employee performance management|predictive engagement\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/ionos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_IONOS.png\"  height=\"240\" width=\"440\" alt=\"IONOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">IONOS<\/h3><p class=\"cs-title\">A IONOS eleva a experi\u00eancia do cliente com IA utilizando o Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services latam speech and text analytics analytics &amp; reporting chatbots\/web messaging workforce engagement management (wem) knowledge management tools messaging apps social media\/social listening\u00a0 outbound predictive routing\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"speech and text analytics|analytics and reporting|chatbots\/web messaging|workforce engagement management wem|knowledge management tools|messaging apps|social media\/social listening\u00a0|outbound|predictive routing\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/sistecredito\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sistecredito-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Sistecredito logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sistecr\u00e9dito<\/h3><p class=\"cs-title\">Sistecr\u00e9dito aprimora a experi\u00eancia do cliente e v\u00ea o NPS subir oito pontos<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility apac agent assist\/agent copilot ai and automation speech and text analytics workforce engagement management (wem) predictive engagement web messaging\" data-tax_industry=\"utility\" data-tax_region=\"apac\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|speech and text analytics|workforce engagement management wem|predictive engagement|web messaging\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/engie-australia-new-zealand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Engie-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"ENGIE logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ENGIE Austr\u00e1lia e Nova Zel\u00e2ndia<\/h3><p class=\"cs-title\">A ENGIE otimiza as experi\u00eancias com IA e obt\u00e9m uma melhoria de 75% no NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea inbound predictive routing interactive voice response (ivr)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"inbound|predictive routing|interactive voice response ivr\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/tymebank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TymeBank-Featured-Image-_Logo1.jpg\"  height=\"200\" width=\"400\" alt=\"GoTyme Bank logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">GoTyme Bank<\/h3><p class=\"cs-title\">GoTyme Bank aprimora a experi\u00eancia de seus clientes, atingindo 90% de satisfa\u00e7\u00e3o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications \/ telecommunications emea voice services interactive voice response (ivr)\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"voice services|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/magenta-telekom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Magenta-Telekom-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Magenta Telekom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Magenta Telekom (T-Mobile Austria GmbH)<\/h3><p class=\"cs-title\">A Magenta Telekom moderniza o atendimento ao cliente <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications \/ telecommunications latam agent assist\/agent copilot speech and text analytics chatbots\/web messaging messaging apps predictive routing virtual agents\/voicebots\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"agent assist\/agent copilot|speech and text analytics|chatbots\/web messaging|messaging apps|predictive routing|virtual agents\/voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/emtelco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Emtelco-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Emtelco logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emtelco<\/h3><p class=\"cs-title\">Emtelco resolve um ter\u00e7o das intera\u00e7\u00f5es de autoatendimento no primeiro contato com IA<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 no-thumbnail\" data-tags=\"latam voice services email inbound outbound interactive voice response (ivr) web messaging\" data-tax_region=\"latam\" data-tax_capability=\"voice services|email|inbound|outbound|interactive voice response ivr|web messaging\" data-partners=\"esmt|odoo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/thundernet\"><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ThunderNet<\/h3><p class=\"cs-title\">ThunderNet aumenta a produtividade dos agentes e a satisfa\u00e7\u00e3o dos clientes em 60%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance apac\" data-tax_industry=\"insurance\" data-tax_region=\"apac\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/aia-new-zealand-limited\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AIA-New-Zealand-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"AIA logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AIA New Zealand Limited<\/h3><p class=\"cs-title\">Modernizar a experi\u00eancia do cliente (CX) garante um futuro saud\u00e1vel<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"web messaging\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/nespresso\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nespresso.jpg\"  height=\"240\" width=\"440\" alt=\"Nespresso\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nespresso<\/h3><p class=\"cs-title\">A Nespresso est\u00e1 construindo sua experi\u00eancia de servi\u00e7o premium com base na inova\u00e7\u00e3o.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na\" data-tax_region=\"na\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Genesys.png\"  height=\"240\" width=\"440\" alt=\"Genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Genesys<\/h3><p class=\"cs-title\">A equipe de suporte ao produto da Genesys aumenta a pontua\u00e7\u00e3o de CX em 20 pontos com o Genesys Cloud AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai and automation workforce engagement management (wem) cloud architecture predictive routing\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|workforce engagement management wem|cloud architecture|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HSBC<\/h3><p class=\"cs-title\">O HSBC projeta um valor de 60 milh\u00f5es de d\u00f3lares em tr\u00eas anos com a orquestra\u00e7\u00e3o de IA da Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na voice services sms messaging virtual agents\/voicebots\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"voice services|sms messaging|virtual agents\/voicebots\" data-partners=\"ttec|salesforce|workday \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/global-payments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-Global_Payments.png\"  height=\"240\" width=\"440\" alt=\"Global Payments\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Global Payments<\/h3><p class=\"cs-title\">A Global Payments obt\u00e9m ganhos em efici\u00eancia operacional e satisfa\u00e7\u00e3o do cliente com uma plataforma de experi\u00eancia do cliente (CX) baseada em nuvem.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance latam workforce engagement management (wem) inbound\" data-tax_industry=\"insurance\" data-tax_region=\"latam\" data-tax_capability=\"workforce engagement management wem|inbound\" data-partners=\"ktech\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/youse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Youse.png\"  height=\"300\" width=\"600\" alt=\"Youse logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Youse<\/h3><p class=\"cs-title\">O seguro digital traz a democratiza\u00e7\u00e3o da prote\u00e7\u00e3o para o mercado brasileiro<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam\" data-tax_region=\"latam\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/vero\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer_story-featured_img-Vero.png\"  height=\"240\" width=\"440\" alt=\"Vero\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vero<\/h3><p class=\"cs-title\">Vero reduz pela metade o tempo de espera nas chamadas<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-tax_set=\"video\" data-partners=\"salesforce|microsoft power bi \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/nestle\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.png\"  height=\"240\" width=\"440\" alt=\"Nestl\u00e9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nestl\u00e9<\/h3><p class=\"cs-title\">Migra\u00e7\u00e3o para a nuvem pronta para o futuro<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare latam ai and automation all in one analytics &amp; reporting live chat chatbots\/web messaging digital customer engagement email quality assurance and monitoring workforce engagement management (wem) inbound social media\/social listening\u00a0 cloud architecture omnichannel outbound\" data-tax_industry=\"healthcare\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|all in one|analytics and reporting|live chat|chatbots\/web messaging|digital customer engagement|email|quality assurance and monitoring|workforce engagement management wem|inbound|social media\/social listening\u00a0|cloud architecture|omnichannel|outbound\" data-partners=\"invenit\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/grupo-sabin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/meta-logo-Sabin.png\"  height=\"446\" width=\"850\" alt=\"Grupo Sabin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Sabin<\/h3><p class=\"cs-title\">Servi\u00e7os regionais integrados com bots e personaliza\u00e7\u00e3o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea agent assist\/agent copilot ai and automation live chat chatbots\/web messaging digital customer engagement email inbound integrations and apps mensagens na web cloud architecture outbound predictive engagement virtual agents\/voicebots\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|live chat|chatbots\/web messaging|digital customer engagement|email|inbound|integrations and apps|mensagens na web|cloud architecture|outbound|predictive engagement|virtual agents\/voicebots\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/electrolux-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Electrolux.png\"  height=\"240\" width=\"440\" alt=\"Grupo Electrolux\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Electrolux<\/h3><p class=\"cs-title\">O Grupo Electrolux coloca o foco no cliente e o empoderamento dos agentes em primeiro lugar.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"entertainment retail na email workforce engagement management (wem) inbound messaging apps cloud architecture\" data-tax_industry=\"entertainment|retail\" data-tax_region=\"na\" data-tax_capability=\"email|workforce engagement management wem|inbound|messaging apps|cloud architecture\" data-partners=\"email wizard|mindful feedback|pureinsights|thrive\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/fanatics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Fanatics.png\"  height=\"240\" width=\"440\" alt=\"Fanatics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fanatics<\/h3><p class=\"cs-title\">Aprimorando a experi\u00eancia dos f\u00e3s para mais de 100 milh\u00f5es de entusiastas do esporte.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam\" data-tax_region=\"latam\" data-partners=\"workforce engagement management (wem)|solve4me\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/brasilseg\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/logo-brasilseg-thumb_2.png\"  height=\"240\" width=\"440\" alt=\"Brasilseg\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Brasilseg<\/h3><p class=\"cs-title\">Brasilseg se destaca ao adotar total mudan\u00e7a de tecnologia e de mindset<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality retail travel emea ai and automation live chat chatbots\/web messaging digital customer engagement email workforce engagement management (wem) inbound mensagens na web social media\/social listening\u00a0 cloud architecture outbound forecasting and scheduling web messaging\" data-tax_industry=\"travel and\u00a0hospitality|retail|travel\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|digital customer engagement|email|workforce engagement management wem|inbound|mensagens na web|social media\/social listening\u00a0|cloud architecture|outbound|forecasting and scheduling|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Virgin Atlantic<\/h3><p class=\"cs-title\">Aprimorando experi\u00eancias de viagem ao reimaginar o servi\u00e7o digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam\" data-tax_region=\"latam\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/datametrica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Datametrica_MetaThumbnail_logo.png\"  height=\"240\" width=\"440\" alt=\"Datam\u00e9trica\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Datam\u00e9trica<\/h3><p class=\"cs-title\">Datam\u00e9trica e Genesys Cloud Elevando a Experi\u00eancia do Cliente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam speech and text analytics live chat chatbots\/web messaging email workforce engagement management (wem) inbound mensagens na web social media\/social listening\u00a0 outbound web messaging\" data-tax_region=\"latam\" data-tax_capability=\"speech and text analytics|live chat|chatbots\/web messaging|email|workforce engagement management wem|inbound|mensagens na web|social media\/social listening\u00a0|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/equatorial\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Equatorial_MetaThumbnail_logo.png\"  height=\"240\" width=\"440\" alt=\"Equatorial\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Equatorial<\/h3><p class=\"cs-title\">Uma Jornada de Transforma\u00e7\u00e3o Digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam\" data-tax_region=\"latam\" data-partners=\"coddera|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/pagbank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PagBank_MetaThumbnail_logo.png\"  height=\"240\" width=\"440\" alt=\"PagBank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">PagBank<\/h3><p class=\"cs-title\">PagBank e Genesys Elevando o Atendimento ao Cliente no Setor Financeiro<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam chatbots\/web messaging email inbound social media\/social listening\u00a0 outbound interactive voice response (ivr)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"chatbots\/web messaging|email|inbound|social media\/social listening\u00a0|outbound|interactive voice response ivr\" data-tax_set=\"video\" data-partners=\"interaxa\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/cielo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Cielo-1.png\"  height=\"240\" width=\"440\" alt=\"Cielo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cielo<\/h3><p class=\"cs-title\">Reprojetar o contact center para o crescimento comercial<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare latam ai and automation chatbots\/web messaging digital customer engagement email inbound messaging apps social media\/social listening\u00a0 cloud architecture outbound\" data-tax_industry=\"healthcare\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|chatbots\/web messaging|digital customer engagement|email|inbound|messaging apps|social media\/social listening\u00a0|cloud architecture|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/redsalud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/meta-logo-RedSalud.png\"  height=\"446\" width=\"850\" alt=\"RedSalud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">RedSalud<\/h3><p class=\"cs-title\">Reduziu custos de Contact Center em 30%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality retail transportation travel latam analytics &amp; reporting live chat digital customer engagement email quality assurance and monitoring workforce engagement management (wem) inbound integrations and apps cloud architecture outbound employee performance management forecasting and scheduling interactive voice response (ivr)\" data-tax_industry=\"travel and\u00a0hospitality|retail|transportation|travel\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|live chat|digital customer engagement|email|quality assurance and monitoring|workforce engagement management wem|inbound|integrations and apps|cloud architecture|outbound|employee performance management|forecasting and scheduling|interactive voice response ivr\" data-partners=\"salesforce|pureinsights|kranon\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/aeromexico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Aeromexico_2.png\"  height=\"240\" width=\"440\" alt=\"Aeromexico\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aeromexico<\/h3><p class=\"cs-title\">A Aeromexico eleva as experi\u00eancias dos clientes e dos colaboradores<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/twiddy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_twiddy.png\"  height=\"240\" width=\"440\" alt=\"Twiddy &#038; Company\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Twiddy &#038; Company<\/h3><p class=\"cs-title\">Tornando as f\u00e9rias ainda mais memor\u00e1veis<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ethiopian Airlines<\/h3><p class=\"cs-title\">Transforma\u00e7\u00e3o e continuidade de neg\u00f3cios durante uma pandemia<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai and automation live chat chatbots\/web messaging digital customer engagement workforce engagement management (wem) inbound integrations and apps cloud architecture outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|digital customer engagement|workforce engagement management wem|inbound|integrations and apps|cloud architecture|outbound\" data-tax_set=\"video\" data-partners=\"24sessions|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/rabobank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rabobank.png\"  height=\"240\" width=\"440\" alt=\"Rabobank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rabobank<\/h3><p class=\"cs-title\">Inovando no setor banc\u00e1rio conversacional<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/helpline\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Helpline.png\"  height=\"240\" width=\"440\" alt=\"Helpline\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Helpline<\/h3><p class=\"cs-title\">Empoderando o trabalho remoto e a inova\u00e7\u00e3o digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail sales services na ai and automation speech and text analytics analytics &amp; reporting live chat digital customer engagement email workforce engagement management (wem) ia da genesys inbound integrations and apps cloud architecture outbound virtual agents\/voicebots\" data-tax_industry=\"retail|sales|services\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|speech and text analytics|analytics and reporting|live chat|digital customer engagement|email|workforce engagement management wem|ia da genesys|inbound|integrations and apps|cloud architecture|outbound|virtual agents\/voicebots\" data-partners=\"salesforce|help lightning|mindful feedback|pci pal\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Coca-Cola Bottlers\u2019 Sales and Services<\/h3><p class=\"cs-title\">Saciando a sede por inova\u00e7\u00e3o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/adapthealth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_AdaptHealth.png\"  height=\"240\" width=\"440\" alt=\"AdaptHealth\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AdaptHealth<\/h3><p class=\"cs-title\">Recriando a experi\u00eancia com um centro de contatos altamente engajado<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"sixbell|tethr it now\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/heineken-mexico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_hieneken.png\"  height=\"240\" width=\"440\" alt=\"Heineken M\u00e9xico\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Heineken M\u00e9xico<\/h3><p class=\"cs-title\">Transformando a experi\u00eancia de clientes e colaboradores<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology na agent assist\/agent copilot ai and automation live chat chatbots\/web messaging digital customer engagement email workforce engagement management (wem) inbound integrations and apps cloud architecture outbound sms messaging web messaging\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|live chat|chatbots\/web messaging|digital customer engagement|email|workforce engagement management wem|inbound|integrations and apps|cloud architecture|outbound|sms messaging|web messaging\" data-tax_set=\"video\" data-partners=\"microsoft|google cloud|servicenow\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/unisys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Unisys.png\"  height=\"240\" width=\"440\" alt=\"Unisys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Unisys<\/h3><p class=\"cs-title\">A Unisys melhora as experi\u00eancias dos clientes em escala global com o Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/vivo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Vivo.png\"  height=\"240\" width=\"440\" alt=\"Vivo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vivo<\/h3><p class=\"cs-title\">A intera\u00e7\u00e3o cognitiva melhora a experi\u00eancia do cliente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail latam na ai and automation speech and text analytics autoatendimento live chat chatbots\/web messaging digital customer engagement inbound integrations and apps social media\/social listening\u00a0 cloud architecture virtual agents\/voicebots\" data-tax_industry=\"retail\" data-tax_region=\"latam|na\" data-tax_capability=\"ai and automation|speech and text analytics|autoatendimento|live chat|chatbots\/web messaging|digital customer engagement|inbound|integrations and apps|social media\/social listening\u00a0|cloud architecture|virtual agents\/voicebots\" data-tax_set=\"video\" data-partners=\"aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/techstyleos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnails_TechStyleresource-thumb-1.png\"  height=\"240\" width=\"440\" alt=\"TechStyleOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TechStyleOS<\/h3><p class=\"cs-title\">Compras digitais nativas por design<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam ai and automation live chat chatbots\/web messaging digital customer engagement email inbound integrations and apps cloud architecture omnichannel outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|digital customer engagement|email|inbound|integrations and apps|cloud architecture|omnichannel|outbound\" data-partners=\"alctel|ibm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/edenred-brazil\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Edenred-1-e1662755869135.png\"  height=\"199\" width=\"317\" alt=\"Edenred Brazil\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Edenred Brazil<\/h3><p class=\"cs-title\">Contact center em nuvem transforma servi\u00e7os ao cliente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam inbound integrations and apps cloud architecture\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"inbound|integrations and apps|cloud architecture\" data-partners=\"mutant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/sicredi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_sicredi.png\"  height=\"240\" width=\"440\" alt=\"Sicredi\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sicredi<\/h3><p class=\"cs-title\">Investimento em contact center na nuvem traz inova\u00e7\u00e3o e escalabilidade para o Sicredi<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea ai and automation live chat chatbots\/web messaging digital customer engagement email inbound integrations and apps social media\/social listening\u00a0 cloud architecture outbound\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|digital customer engagement|email|inbound|integrations and apps|social media\/social listening\u00a0|cloud architecture|outbound\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/dental-axess\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Dental-Axess.png\"  height=\"240\" width=\"440\" alt=\"Dental Axess\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dental Axess<\/h3><p class=\"cs-title\">Visibilidade e colabora\u00e7\u00e3o com intelig\u00eancia artificial<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare insurance na analytics &amp; reporting voice services live chat unified communications and collaboration workforce engagement management (wem) inbound integrations and apps cloud architecture\" data-tax_industry=\"healthcare|insurance\" data-tax_region=\"na\" data-tax_capability=\"analytics and reporting|voice services|live chat|unified communications and collaboration|workforce engagement management wem|inbound|integrations and apps|cloud architecture\" data-partners=\"brightmetrics\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/company-nurse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_company_nurse-1.png\"  height=\"240\" width=\"440\" alt=\"Company Nurse\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Company Nurse<\/h3><p class=\"cs-title\">Personaliza\u00e7\u00e3o na nuvem para uma melhor experi\u00eancia e ROI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea inbound cloud architecture\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"inbound|cloud architecture\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siemens Healthineers<\/h3><p class=\"cs-title\">Harmonizando a experi\u00eancia do cliente ao redor do mundo<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"manufacturing retail latam live chat digital customer engagement email workforce engagement management (wem) inbound integrations and apps cloud architecture\" data-tax_industry=\"manufacturing|retail\" data-tax_region=\"latam\" data-tax_capability=\"live chat|digital customer engagement|email|workforce engagement management wem|inbound|integrations and apps|cloud architecture\" data-partners=\"survey dynamix\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/multilaser\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_multilaser.png\"  height=\"240\" width=\"440\" alt=\"Multilaser\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Multilaser<\/h3><p class=\"cs-title\">Um novo patamar de atendimento ao consumidor<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac autoatendimento live chat inbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"autoatendimento|live chat|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/tsb-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TSB.png\"  height=\"240\" width=\"440\" alt=\"TSB Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TSB Bank<\/h3><p class=\"cs-title\">Antecipando o futuro com a nuvem<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam ai and automation live chat chatbots\/web messaging digital customer engagement email inbound integrations and apps cloud architecture omnichannel outbound\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|digital customer engagement|email|inbound|integrations and apps|cloud architecture|omnichannel|outbound\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/inter\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-Inter.png\"  height=\"240\" width=\"440\" alt=\"Inter\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Inter<\/h3><p class=\"cs-title\">Definindo um novo padr\u00e3o de servi\u00e7os <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam speech and text analytics voice services live chat interactive voice response (ivr)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"speech and text analytics|voice services|live chat|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/cetelem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Cetelem.png\"  height=\"240\" width=\"440\" alt=\"Cetelem\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cetelem<\/h3><p class=\"cs-title\">Uma jornada para a digitaliza\u00e7\u00e3o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking latam inbound\" data-tax_industry=\"banking\" data-tax_region=\"latam\" data-tax_capability=\"inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/bbva-argentina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/thumbnail-kit-resource-thumb-bbva.jpg\"  height=\"240\" width=\"440\" alt=\"BBVA Argentina\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BBVA Argentina<\/h3><p class=\"cs-title\">Optimizing customer experience through cloud technology<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/rcb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-RCB.png\"  height=\"240\" width=\"440\" alt=\"RCB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">RCB<\/h3><p class=\"cs-title\">Empresa de Recupera\u00e7\u00e3o de Cr\u00e9ditos Alcan\u00e7a o \u00caxito com Precis\u00e3o<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/fastco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d199a155-thumb_mash_resource-thumb-fastco.png\"  height=\"310\" width=\"556\" alt=\"FASTCO\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">FASTCO<\/h3><p class=\"cs-title\">FASTCO inova a experi\u00eancia do cliente com uma solu\u00e7\u00e3o de contact center tudo-em-um<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/hdc-bpo-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a0a148aa-thumb_mash_resource-thumb-hdc.png\"  height=\"310\" width=\"556\" alt=\"HDC BPO Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HDC BPO Services<\/h3><p class=\"cs-title\">HDC BPO Services implementa uma su\u00edte de contact center tudo-em-um para aumentar o valor<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/link-humano\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58d0a6d1-thumb_mash_resource-thumb-humano.png\"  height=\"310\" width=\"556\" alt=\"Link Humano\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Link Humano<\/h3><p class=\"cs-title\">Link Humano escolhe o PureConnect by Genesys para oferecer servi\u00e7os de alta qualidade e obter ROI a curto prazo<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/banco-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ad2fda09-thumb_mash_resource-thumb_banco-security.png\"  height=\"310\" width=\"556\" alt=\"Banco Security\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Security<\/h3><p class=\"cs-title\">Banco Security alcan\u00e7a um crescimento de 71% na satisfa\u00e7\u00e3o do cliente com uma solu\u00e7\u00e3o de contact center tudo-em-um<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/icici-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_ICBC_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"ICICI Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ICICI Bank<\/h3><p class=\"cs-title\">ICICI Bank, o maior banco privado da \u00cdndia, transforma a experi\u00eancia dos seus clientes com a Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/transat\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_transat-1.png\"  height=\"240\" width=\"440\" alt=\"Transat\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Transat<\/h3><p class=\"cs-title\">A empresa l\u00edder em viagens de turismo consolida as opera\u00e7\u00f5es de contact center em cinco pa\u00edses<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/videotron\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GenesysCS-Videotron-SuccessStory.jpg\"  height=\"240\" width=\"440\" alt=\"Vid\u00e9otron\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vid\u00e9otron<\/h3><p class=\"cs-title\">Vid\u00e9otron consolida suas opera\u00e7\u00f5es em um sistema centralizado de intera\u00e7\u00f5es multicanal<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/telefonica-chile\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-TelefonicaChile-1.png\"  height=\"240\" width=\"440\" alt=\"Telef\u00f3nica Chile\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telef\u00f3nica Chile<\/h3><p class=\"cs-title\">Transforma a Experi\u00eancia do Cliente Aumentando a Efici\u00eancia Operacional<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na analytics &amp; reporting inbound integrations and apps\" data-tax_region=\"na\" data-tax_capability=\"analytics and reporting|inbound|integrations and apps\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/celadon\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Celadon.jpg\"  height=\"240\" width=\"440\" alt=\"Celadon\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Celadon<\/h3><p class=\"cs-title\">Uma empresa de transporte rodovi\u00e1rio de cargas consolida as opera\u00e7\u00f5es de seu contact center<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/spb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SPB_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"SPB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SPB<\/h3><p class=\"cs-title\">A Genesys ajuda a desenvolver o plano de implementa\u00e7\u00e3o e a reengenharia de processos de neg\u00f3cio<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/marks-spencer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Marks_and_Spencer-ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"Marks &#038; Spencer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Marks &#038; Spencer<\/h3><p class=\"cs-title\">Experi\u00eancia integrada de compra para uma melhor CX<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea autoatendimento interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"autoatendimento|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/achmea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/achmea_RC_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Achmea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Achmea<\/h3><p class=\"cs-title\">Integrar tudo para proporcionar uma experi\u00eancia do cliente consistente<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/icbc-builds-cutting-edge-contact-center-as-part-of-their-customer-centric-s\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_ICBC_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"ICBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ICBC<\/h3><p class=\"cs-title\">Saiba como a ICBC realizou o processo para transformar a experi\u00eancia do cliente no contact center<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/efinancial\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Efinancial_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Efinancial\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Efinancial<\/h3><p class=\"cs-title\">Efinancial incrementou a receita utilizando Speech Analytics<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/recsa-chile\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/RecsaChile_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Recsa Chile\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Recsa Chile<\/h3><p class=\"cs-title\">Reduz custos de opera\u00e7\u00f5es financeiras com a Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/vision-banco-paraguai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GenesysCS-VisionBanco-SuccessStory.jpg\"  height=\"240\" width=\"440\" alt=\"Visi\u00f3n Banco Paraguai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Visi\u00f3n Banco Paraguai<\/h3><p class=\"cs-title\">Otimiza\u00e7\u00e3o e efici\u00eancia com a Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/como-proporcionar-uma-experiencia-personalizada-e-de-alta-tecnologia-a-seus-pacientes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UPMCHealthPlan_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"UPMC Health Plan\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UPMC Health Plan<\/h3><p class=\"cs-title\">Como proporcionar uma experi\u00eancia personalizada e de alta tecnologia a seus pacientes<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam analytics &amp; reporting autoatendimento interactive voice response (ivr)\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|autoatendimento|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/banorte1\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Banorte_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Banorte\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banorte<\/h3><p class=\"cs-title\">Simplifica o contact center para oferecer um servi\u00e7o de atendimento superior<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/sabre\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sabre_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Sabre\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sabre<\/h3><p class=\"cs-title\">Sabre proporciona uma CX omnichannel e melhora a efici\u00eancia dos colaboradores<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam analytics &amp; reporting inbound\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/itau1\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BancoItau_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Banco Itau\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Itau<\/h3><p class=\"cs-title\">Melhore a experi\u00eancia de seu cliente em um ambiente SIP<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><div class=\"load-more-container col-md-9 offset-md-3 text-center mt-2\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Carregar mais<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;] Veja como nossos clientes aumentam a fidelidade, fecham mais vendas e constroem a reputa\u00e7\u00e3o da sua marca [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1636589401521{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1600849263605{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;] Great brands doing great things with Genesys Making customer experience a competitive advantage Is what great brands do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-106211","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/106211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=106211"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/106211\/revisions"}],"predecessor-version":[{"id":544292,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/106211\/revisions\/544292"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=106211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}