{"id":105995,"date":"2018-04-10T05:18:56","date_gmt":"2018-04-10T05:18:56","guid":{"rendered":"https:\/\/www.genesys.com\/newsroom"},"modified":"2026-02-23T23:32:47","modified_gmt":"2026-02-24T07:32:47","slug":"newsroom","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/company\/newsroom","title":{"rendered":"Sala de imprensa"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-2&#8243;]<\/p>\n<h1>Sala de imprensa<\/h1>\n<h2 class=\"text-22 mb-0 font-weight-regular\">As \u00faltimas not\u00edcias e insights da Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-end \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#subscribe\"  class=\"btn btn-secondary\" href=\"#subscribe\" target=\"\" rel=\"\">Inscreva-se para receber not\u00edcias<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column]<div class=\"component-grid-news d-flex flex-column gap-2 display-paged card-design-news has-filter filter-news load-display\" data-display=\"paged\" data-col=\"3\" data-shortcode-count=\"0\" data-per-page=\"9\" data-page=\"1\" data-max-pages=\"7\"><div class=\"row filter-row mx-0 filter-news\"><div class=\"input-col col-md-10 px-0 h-100 d-flex\"><div class=\"news-type-col col-md-3\"><select class=\"select-type pe-3 news-type h-100 form-control form-filter filter-select\" filter-for=\"newstype\"><option value=\"\">Todas as not\u00edcias<\/option><option value=\"press\">Comunicados de imprensa<\/option><option value=\"product-innovation\">Hist\u00f3rias de Produto e Inova\u00e7\u00e3o<\/option><option value=\"customers\">Hist\u00f3rias de sucesso<\/option><\/select><\/div>    <div class=\"search-col h-100 px-0 col-md-9\">\n    <i class=\"fa-kit fa-magnifying-glass search-icon\"><\/i>\n    <input type=\"text\" placeholder=\"Pesquisar por t\u00f3pico ou manchete\" class=\"form-control h-100 form-filter search-filter filter-text\" filter-for=\"search\" name=\"search-filter\">\n    <a href=\"#\" class=\"clear-btn\">\u2716<\/a>\n    <\/div><\/div><div class=\"col-md-2 search-btn-col ps-0 ps-md-1 pe-0\"><a class=\"search-btn small h-100 py-1 justify-content-center btn w-100 btn-secondary\" href=\"#\">Busca<\/a><\/div><\/div><div class=\"row mt-0 result-label-row\"><p class=\"current-count mb-0\"><span class=\"start\">1<\/span> - <span class=\"end\">9<\/span> de <span class=\"total\">59<\/span> Resultados<span class=\"additional-result-label\"> para \"<span class=\"keywords\"><\/span>\"<\/span><\/p><\/div><div class=\"row component-grid-news-row gutter-small\"><div class=\"grid-item news-item card-col post-type-announcements col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/announcements\/genesys-anuncia-julio-cerasi-como-general-manager-no-brasil\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/Julio-Cerasi.png\" height=\"800\" width=\"800\" alt=\"Julio cerasi\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Genesys anuncia Julio Cerasi como General Manager no Brasil<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">04\/06\/2026<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-announcements col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/announcements\/genesys-registra-quarto-trimestre-recorde-a-medida-que-as-organizacoes-aceleram-a-adocao-da-orquestracao-de-experiencias-impulsionada-por-ia\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" class=\"card-img\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Genesys registra quarto trimestre recorde \u00e0 medida que as organiza\u00e7\u00f5es aceleram a ado\u00e7\u00e3o da orquestra\u00e7\u00e3o de experi\u00eancias impulsionada por IA<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">03\/27\/2026<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-announcements col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/announcements\/genesys-aponta-amanda-andreone-como-vicepresidente-e-regional-sales-leader-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/Amanda_Leadership-Announcement.png\" height=\"1080\" width=\"1920\" alt=\"Amanda leadership announcement\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Genesys aponta Amanda Andreone como Vice-Presidente e Regional Sales Leader na Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">03\/10\/2026<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-announcements col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/announcements\/genesys-unveils-industrys-first-agentic-virtual-agent-powered-by-lams-for-enterprise-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/1920x1080-Youtube-Thumbnail-Product-Explainer-Agentic-AI-Guides-1.png\" height=\"900\" width=\"1600\" alt=\"1920&#215;1080 youtube thumbnail product explainer agentic ai guides (1)\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Genesys revela o primeiro Agente Virtual Ag\u00eantico da ind\u00fastria, impulsionado por LAMs, para a Experi\u00eancia do Cliente Corporativa<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">02\/11\/2026<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-blog col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/AVA-OJ-blog_image_820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"post-title h6\">Como os grandes modelos de a\u00e7\u00e3o impulsionar\u00e3o a orquestra\u00e7\u00e3o ag\u00eantica<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">02\/10\/2026<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-blog col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero.jpg\" height=\"1067\" width=\"1600\" alt=\"\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"post-title h6\">Da conversa \u00e0 resolu\u00e7\u00e3o: Agente Virtual Ag\u00eantico da Genesys Cloud<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">02\/10\/2026<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-announcements col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/announcements\/genesys-amplia-presenca-global-e-conformidade-para-acelerar-ia-agentica-confiavel\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" class=\"card-img\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Genesys amplia presen\u00e7a global e conformidade para acelerar IA ag\u00eantica confi\u00e1vel<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">12\/10\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-announcements col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/announcements\/adocao-corporativa-da-genesys-cloud-ai-impulsiona-o-crescimento-da-empresa-no-terceiro-trimestre-do-ano-fiscal-de-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/1920x1080_Image-Update_Newsroom.jpg\" height=\"900\" width=\"1600\" alt=\"Genesys ai powered experience orchestration\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Ado\u00e7\u00e3o corporativa da Genesys Cloud AI impulsiona o crescimento da empresa no terceiro trimestre do ano fiscal de 2026<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">12\/09\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-blog col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-wins-best-use-of-ai-in-customer-service-at-the-2025-a-i-awards\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/stock_product-lifestyle_Agent-with-threads-1-e1763671211455.png\" height=\"547\" width=\"891\" alt=\"\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"post-title h6\">Genesys obt\u00e9m o pr\u00eamio de \u201cMelhor uso de IA no atendimento ao cliente\u201d no A.I. Awards de 2025<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">11\/21\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><nav class=\"pagination-container gen-custom-pagination py-2\" aria-label=\"Search pagination\"><ul class=\"pagination justify-content-center mb-0\"><li class=\"page-item page-control control-previous disabled\"><a class=\"page-link previous control-link\" href=\"#\" aria-label=\"Previous\"><i class=\"fa-kit fa-chevron-left\"><\/i><\/a><\/li><li class=\"page-item active\"><a class=\"page-link\" data-page-link=\"1\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\">1<\/a><\/li><li class=\"page-item\"><a class=\"page-link\" data-page-link=\"2\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/page\/2\">2<\/a><\/li><li class=\"page-item\"><a class=\"page-link\" data-page-link=\"3\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/page\/3\">3<\/a><\/li><li class=\"page-item\"><a class=\"page-link\" data-page-link=\"4\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/page\/4\">4<\/a><\/li><li class=\"page-item\"><a class=\"page-link\" data-page-link=\"5\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/page\/5\">5<\/a><\/li><li class=\"page-item disabled\"><a class=\"page-link\" href=\"#\">...<\/a><\/li><li class=\"page-item\"><a class=\"page-link\" data-page-link=\"7\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/page\/7\">7<\/a><\/li><li class=\"page-item page-control control-next\"><a class=\"page-link next control-link\" href=\"https:\/\/www.genesys.com\/pt-br\/company\/newsroom\/page\/2\" aria-label=\"Next\"><i class=\"fa-kit fa-chevron-right\"><\/i><\/a><\/li><\/ul><\/nav><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>A Genesys em Not\u00edcias<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-grid-news d-flex flex-column gap-2 display-more-less card-design-news load-display\" data-display=\"more-less\" data-col=\"3\" data-shortcode-count=\"1\" data-per-page=\"3\"><div class=\"row component-grid-news-row gutter-small\"><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/portalcustomer.com.br\/cx-em-foco-estrategia-dados-e-o-futuro-da-experiencia-por-amanda-andreone-country-manager-na-genesys\/\" target=\"_blank\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" class=\"card-img\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">CX em Foco: Estrat\u00e9gia, Dados e o Futuro da Experi\u00eancia por Amanda Andreone (Country Manager na Genesys)<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">02\/08\/2026<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/portal.clientesa.com.br\/como-a-ia-agentica-transforma-a-experiencia-do-cliente-na-black-friday\/\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/logo-cliente-sa-300x300-1.jpg\" height=\"300\" width=\"300\" alt=\"Logo cliente sa 300&#215;300\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Como a IA ag\u00eantica transforma a experi\u00eancia do cliente na Black Friday<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">11\/28\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/inforchannel.com.br\/2025\/07\/15\/alem-do-hype-a-agentic-ai-redefinira-o-que-e-possivel\/\" target=\"_blank\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" class=\"card-img\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Al\u00e9m do hype: a Agentic AI redefinir\u00e1 o que \u00e9 poss\u00edvel<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">07\/15\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/itforum.com.br\/noticias\/banco-inter-reduz-tempo-espera-atendimento-dispara-nps\/\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/IT-Forum.webp\" height=\"600\" width=\"1160\" alt=\"It forum\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Banco Inter reduz em 36% tempo de espera no atendimento e amplia NPS<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">04\/03\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/inforchannel.com.br\/2025\/03\/14\/humania-e-genesys-elevam-experiencias-em-saude-ao-transformar-servicos-a-pacientes\/\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/tcosgqx6jcwfxvfrdlxv.webp\" height=\"256\" width=\"256\" alt=\"Tcosgqx6jcwfxvfrdlxv\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Humania e Genesys elevam experi\u00eancias em Sa\u00fade ao transformar servi\u00e7os a pacientes<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">03\/14\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.ecommercebrasil.com.br\/artigos\/personalizacao-e-digitalizacao-uma-nova-era-para-o-varejo-brasileiro\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/e-commercebrasil-logo-png_seeklogo-289677.png\" height=\"600\" width=\"600\" alt=\"E commercebrasil logo png seeklogo 289677\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Personaliza\u00e7\u00e3o e digitaliza\u00e7\u00e3o: uma nova era para o varejo brasileiro<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">02\/06\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/saudedigitalnews.com.br\/04\/02\/2025\/genesys-e-sabin-transformam-atendimento-com-integracao-de-canais-e-ia\/\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/sadedigitalnews_logo.jpeg\" height=\"200\" width=\"200\" alt=\"Sadedigitalnews logo\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Genesys e Sabin transformam atendimento com integra\u00e7\u00e3o de canais e IA<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">02\/04\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/itforum.com.br\/noticias\/sabin-atendimento-nuvem-experiencia\/\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/IT-Forum.webp\" height=\"600\" width=\"1160\" alt=\"It forum\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Exclusivo: Sabin adota atendimento em nuvem e melhora experi\u00eancia dos pacientes<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">01\/29\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/consumidormoderno.com.br\/hiperpersonalizacao-ia-cx\/\" target=\"_blank\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" class=\"card-img\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">\u201cA implementa\u00e7\u00e3o da IA para hiperpersonaliza\u00e7\u00e3o ser\u00e1 o diferencial\u201d<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">01\/27\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/tiinside.com.br\/24\/01\/2025\/genesys-aposta-em-ia-para-melhorar-a-experiencia-de-clientes-e-colaboradores\/\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/tiinside_logo.jpeg\" height=\"200\" width=\"200\" alt=\"Tiinside logo\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Genesys aposta em IA para melhorar a experi\u00eancia de clientes e colaboradores<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">01\/24\/2025<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/www.ecommercebrasil.com.br\/artigos\/ia-no-e-commerce-promete-eficiencia-personalizacao-e-inclusao-digital\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/ecommerse-brasil.jpeg\" height=\"225\" width=\"225\" alt=\"Ecommerse brasil\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">IA no e-commerce promete efici\u00eancia, personaliza\u00e7\u00e3o e inclus\u00e3o digital<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">12\/23\/2024<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/portal.clientesa.com.br\/cliente-sa\/ja-e-possivel-medir-o-impacto-da-ia-nas-empresas\/\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/logo-cliente-sa-300x300-1.jpg\" height=\"300\" width=\"300\" alt=\"Logo cliente sa 300&#215;300\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">J\u00e1 \u00e9 poss\u00edvel medir o impacto da IA nas empresas?<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">12\/13\/2024<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/tiinside.com.br\/06\/11\/2024\/os-chatbots-de-hoje-serao-em-breve-uma-tecnologia-do-passado\/\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/tiinside_logo.jpeg\" height=\"200\" width=\"200\" alt=\"Tiinside logo\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Os chatbots de hoje ser\u00e3o, em breve, uma tecnologia do passado<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">11\/06\/2024<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/portal.clientesa.com.br\/callcenter\/lideres-de-cx-enxergam-ia-como-crucial-mas-falta-expertise-para-adocao\/\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/logo-cliente-sa-300x300-1.jpg\" height=\"300\" width=\"300\" alt=\"Logo cliente sa 300&#215;300\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">L\u00edderes de CX enxergam IA como crucial, mas falta expertise para ado\u00e7\u00e3o<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">10\/16\/2024<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item news-item card-col post-type-inthenews col-12 col-xs-6 col-md-4 additional-item hide\"><a class=\"card component bgc-lgray vertical text-left w-100 h-100 chevron-only\" href=\"https:\/\/tiinside.com.br\/25\/08\/2024\/equatorial-implanta-nova-plataforma-para-aperfeicoar-o-atendimento-ao-consumidor\/\" target=\"_blank\"><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img\" src=\"https:\/\/www.genesys.com\/media\/tiinside_logo.jpeg\" height=\"200\" width=\"200\" alt=\"Tiinside logo\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">News<\/p><h3 class=\"post-title h6\">Equatorial implanta nova plataforma para aperfei\u00e7oar o atendimento ao consumidor<\/h3><\/div><div class=\"card-footer d-flex align-items-center gap-1 flex-wrap\"><p class=\"post-date font-weight-light mb-0\">08\/26\/2024<\/p><div class=\"btn-container ms-auto mt-0 justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><div class=\"load-more-container py-1 d-flex justify-content-center more-less\"><div class=\"btn-container\"><a role=\"button\" class=\"btn btn-secondary view-more-btn\" href=\"#\">Ver mais<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Recursos de m\u00eddia<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail ultra chevron-only  \" href=\"#\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"860\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-40.png\" alt=\"Level up your patient care experience webinar\" ><\/div><div class=\"card-body\"><h3 class=\"h6\">Kit de M\u00eddia Genesys: Ativos de marca, logotipos e diretrizes<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail ultra chevron-only  \" href=\"#\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/idc-marketscape-worldwide-conversational-intelligence-and-analytics-2024-vendor-assessment.jpg\" alt=\"idc-marketscape-worldwide-conversational-intelligence-and-analytics-2024-vendor-assessment\" ><\/div><div class=\"card-body\"><h3 class=\"h6\">Relat\u00f3rio significativo para a m\u00eddia e analistas<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail ultra chevron-only  \" href=\"#\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"720\" height=\"480\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Cloud-Migration-LP-1-720x480-px.png\" alt=\"Cloud Migration LP 1-720x480-px\" ><\/div><div class=\"card-body\"><h3 class=\"h6\">Fatos sobre a empresa Genesys<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;py-2&#8243;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column]<div class=\"component-mini-banner rounded-lg has-bg has-bg-image bgc-lgray\" style=\"--banner-bg-image:url(https:\/\/www.genesys.com\/media\/newsroom-CTA-banner.png)\"><a class=\"inner-banner rounded-lg bgc-glass\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#subscribe\"  href=\"#subscribe\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">Receba nossos \u00faltimos comunicados de imprensa<\/p><p class=\"description mb-0\">Inscreva-se para receber alertas sobre comunicados de imprensa da Genesys.<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Inscreva-se para receber not\u00edcias<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Conhe\u00e7a o Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia ultra chevron-only  \" href=\"\/pt-br\/company\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Sobre a Genesys<\/h3>\n<p>Descubra quem somos e o que fazemos<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia ultra chevron-only  \" href=\"\/pt-br\/company\/newsroom\/awards-and-recognitions\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Pr\u00eamios<\/h3>\n<p>Veja nossas \u00faltimas honras e reconhecimentos<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia ultra chevron-only  \" href=\"\/pt-br\/blog\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Insights e artigos<\/h3>\n<p>Explore opini\u00f5es de especialistas sobre o futuro da Orquestra\u00e7\u00e3o da Experi\u00eancia com IA.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; lb_on=&#8221;yes&#8221; modal_header=&#8221;gen-logo&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;subscribe&#8221; lb_id=&#8221;subscribe&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Receba nossos \u00faltimos comunicados de imprensa<\/h2>\n<p style=\"text-align: center;\">Inscreva-se para receber not\u00edcias da Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701U0000000UtZlIAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105995\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105995\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"105995\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Inscreva-se\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Inscreva-se\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">Sua assinatura foi confirmada!<\/p>\n<p>Por favor, adicione genesys@email.genesys.com \u00e0 sua lista de remetentes seguros.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-2&#8243;] Sala de imprensa As \u00faltimas not\u00edcias e insights da Genesys [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] A Genesys em Not\u00edcias [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;pt-0&#8243;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Recursos de m\u00eddia [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;py-2&#8243;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Conhe\u00e7a o Genesys [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11876,"parent":106180,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-105995","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=105995"}],"version-history":[{"count":15,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105995\/revisions"}],"predecessor-version":[{"id":615697,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105995\/revisions\/615697"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/106180"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/11876"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=105995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}