{"id":105935,"date":"2018-10-26T14:17:33","date_gmt":"2018-10-26T21:17:33","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=105935"},"modified":"2025-10-30T12:40:59","modified_gmt":"2025-10-30T19:40:59","slug":"home","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br","title":{"rendered":"In\u00edcio"},"content":{"rendered":"

[vc_section sec_modern_width=”enable” background_color=”bgc-lgray” content_placement=”middle” disable_element=”yes” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578147%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-lg-block%20d-xl-block%20object-fit-cover%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578146%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-md-block%20d-lg-none%20d-xl-none%20object-fit-cover%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578145%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%22-10%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-block%20d-md-none%20d-lg-none%20d-xl-none%20object-fit-cover%22%7D%5D” css=”.vc_custom_1757620943394{margin-bottom: 1rem !important;}”][vc_row content_placement=”middle” el_class=”mt-5 mt-lg-0″ container_class=”pt-4 pt-lg-0″][vc_column el_class=”bgc-glass rounded p-2 p-lg-4 mt-lg-0 mt-5″ offset=”vc_col-lg-5 vc_col-md-6 vc_col-xs-12″][vc_column_text css=””]<\/p>\n

Introdu\u00e7\u00e3o \u00e0 IA ag\u00eantica do Genesys Cloud<\/h1>\n

Leve sua experi\u00eancia do cliente a um novo n\u00edvel com o Genesys Cloud AI Studio e o Genesys Cloud AI Guides<\/h2>\n

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Conhe\u00e7a o AI Studio<\/a>Come\u00e7ar agora<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” background_color=”bgc-lgray” content_placement=”middle” flair=”%5B%7B%22flair_type%22%3A%22f_type_video%22%2C%22flair_image%22%3A%22543417%22%2C%22flair_mp4%22%3A%22550273%22%2C%22flair_poster%22%3A%22550887%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-xl-block%20d-lg-block%20d-md-block%22%2C%22hide_mobile%22%3A%22yes%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22560238%22%2C%22flair_poster%22%3A%22548079%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_top%22%3A%2210%25%22%2C%22flair_transform%22%3A%22scale(1.1)%22%2C%22flair_classes%22%3A%22d-block%20d-md-none%20d-lg-none%20d-xl-none%20no-lazy%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1757620948461{margin-bottom: 1rem !important;}”][vc_row content_placement=”middle” el_class=”mt-0 mt-sm-4 mt-md-0″][vc_column width=”1\/2″ el_class=”bgc-glass rounded p-2 p-lg-4 mt-md-0″ offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_column_text css=””]<\/p>\n

IA para a economia da experi\u00eancia<\/h1>\n

Tecnologia de experi\u00eancia do cliente na era da IA, baseada em nossa plataforma de orquestra\u00e7\u00e3o da experi\u00eancia com IA<\/h2>\n

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Come\u00e7ar agora<\/a>Solicite uma demonstra\u00e7\u00e3o<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D” css=”.vc_custom_1757440505971{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row r_gutter_size=”gutter-small” equal_height=”yes”][vc_column]
\"Graphic<\/div><\/div><\/div>

IDC MarketScape: Worldwide General Purpose Conversational Artificial Intelligence Platforms 2025 Vendor Assessment<\/p>

Genesys \u00e9 nomeada uma l\u00edder em IA conversacional de uso geral pela IDCMarketScape<\/p><\/div>

Acesse agora<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-white” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1741376220034{padding-top: 3rem !important;padding-bottom: 0px !important;}”][vc_row r_gutter_size=”gutter-small” equal_height=”yes”][vc_column]
\"Virgin<\/a><\/div>
\"Ccbss<\/a><\/div>
\"Rabobank<\/a><\/div>
\"Hsbc<\/a><\/div>
\"Modivcarex300\"<\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-white” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column offset=”vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8″][vc_column_text css=””]<\/p>\n

Produtos que fazem a diferen\u00e7a<\/p>\n

Personalize experi\u00eancias em escala com uma plataforma confi\u00e1vel<\/h2>\n

A Genesys facilita o crescimento, a fidelidade dos clientes e a produtividade dos colaboradores ao mesmo tempo em que reduz os custos.<\/p>\n

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Genesys Cloud CX<\/h3>\n

Nossa solu\u00e7\u00e3o completa com IA potencializa seu impacto em cada experi\u00eancia e em todos os canais.<\/p>\n<\/div>

Conhe\u00e7a o Genesys Cloud CX<\/div><\/div><\/div>
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\"EX-2a-card-2\"<\/div>

Genesys Cloud EX<\/h4>\n

Otimize a experi\u00eancia do colaborador e entregue resultados com uma solu\u00e7\u00e3o independente de gest\u00e3o do engagement da for\u00e7a de trabalho.<\/p>\n<\/div>

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\"AppFoundry-Graphic-3\"<\/div>

Portal AppFoundry<\/h4>\n

Amplie a plataforma Genesys Cloud\u2122 por meio de centenas de aplicativos pr\u00e9-integrados de parceiros l\u00edderes do setor.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” par_bg=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1741711210895{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}” el_class=”bg-cover bg-150-md bg-center bg-norepeat”][vc_row r_gutter_size=”gutter-small” background_color=”bgc-glass” equal_height=”yes” el_class=”py-3 px-1 px-lg-3 rounded mt-0″][vc_column][vc_row_inner][vc_column_inner width=”7\/12″][vc_column_text css=””]<\/p>\n

Solu\u00e7\u00f5es criadas para impulsionar o sucesso<\/p>\n

Acelere a inova\u00e7\u00e3o do seu contact center e expanda para outras \u00e1reas<\/h2>\n

O Genesys Cloud oferece todas as ferramentas necess\u00e1rias para a sua empresa melhorar o desempenho por meio de um atendimento mais eficiente em todas as intera\u00e7\u00f5es, independentemente do canal.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”5\/12″]

Visualizar todas as fun\u00e7\u00f5es<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″]

IA e automa\u00e7\u00e3o<\/p>\n

Acelere a gera\u00e7\u00e3o de valor com uma IA projetada para ser f\u00e1cil de implantar, controlar e otimizar.<\/p>\n<\/div>

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Software de contact center<\/p>\n

Otimize seus processos com automa\u00e7\u00e3o inteligente e IA integrada, gerando valor desde o primeiro dia.<\/p>\n<\/div>

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Engagement digital do cliente<\/p>\n

Garanta uma conex\u00e3o fluida em qualquer canal, unindo pessoas e bots com o apoio da IA.<\/p>\n<\/div>

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Gest\u00e3o da jornada do cliente<\/p>\n

Conecte silos de dados para orquestrar e otimizar as experi\u00eancias de clientes e colaboradores de ponta a ponta.<\/p>\n<\/div>

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Gest\u00e3o do engagement da for\u00e7a de trabalho<\/p>\n

Libere o potencial dos colaboradores com a IA integrada, que simplifica o gerenciamento e impulsiona o impacto e a reten\u00e7\u00e3o.<\/p>\n<\/div>

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Arquitetura de nuvem e plataforma aberta<\/p>\n

Inove continuamente, dimensione globalmente e crie qualquer experi\u00eancia do cliente (CX) com uma plataforma de CX aberta.<\/p>\n<\/div>

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Vis\u00e3o de CX pronta para o futuro<\/p>\n

Redefina o que \u00e9 poss\u00edvel para a CX com a orquestra\u00e7\u00e3o da experi\u00eancia impulsionada por IA<\/h2>\n

N\u00e3o importa onde as jornadas de seus clientes comecem, voc\u00ea pode obter insights e tomar a pr\u00f3xima melhor a\u00e7\u00e3o com o Genesys Cloud e a IA integrada. Agora ficou mais f\u00e1cil do que nunca manter o engagement dos colaboradores e a satisfa\u00e7\u00e3o dos clientes.[\/vc_column_text]

Saiba mais<\/a>Explore os n\u00edveis<\/a><\/div>[\/vc_column][vc_column width=”7\/12″]