{"id":105935,"date":"2026-04-29T18:50:36","date_gmt":"2026-04-30T01:50:36","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=105935"},"modified":"2026-10-06T23:15:12","modified_gmt":"2026-10-07T06:15:12","slug":"home","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br","title":{"rendered":"In\u00edcio"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pt-md-3&#8243; css=&#8221;.vc_custom_1789484077536{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">A PLATAFORMA DE EXPERI\u00caNCIA DO CLIENTE COM IA PARA EMPRESAS<\/p>\n<h1>Clientes fi\u00e9is.<br \/>\nEquipes eficientes.<br \/>\nIsso \u00e9 <span class=\"gradient-text\">CX<\/span> bem feita.<\/h1>\n<p>Orquestre melhores experi\u00eancias com uma IA que sabe o que seus clientes querem e tamb\u00e9m como sua empresa funciona.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">Comece agora<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/pt-br\/genesys-cloud\" target=\"\" rel=\"\">Saiba mais<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-md-block d-none&#8221;][vc_single_image image=&#8221;616243&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-md-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;py-1&#8243;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-glass\" href=\"\/pt-br\/capabilities\/chatbots\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/BFD-Homepage-Mini-Banner.png\" height=\"80\" width=\"136\" alt=\"Bfd homepage mini banner\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">O Genesys Cloud Agentic Virtual Agent chegou.<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Veja o que \u00e9 poss\u00edvel<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22615352%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; el_class=&#8221;pt-md-0&#8243;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">A PLATAFORMA DE EXPERI\u00caNCIA DO CLIENTE COM IA PARA EMPRESAS<\/p>\n<h1>Clientes fi\u00e9is.<br \/>\nEquipes eficientes.<br \/>\nIsso \u00e9 <span class=\"gradient-text\">CX<\/span> bem feita.<\/h1>\n<p>Orquestre melhores experi\u00eancias com uma IA que sabe o que seus clientes querem e tamb\u00e9m como sua empresa funciona.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">Comece agora<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/pt-br\/campaign\/request-a-demo\" target=\"\" rel=\"\">Solicite uma demo<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-xs-block d-none&#8221;][vc_single_image image=&#8221;615650&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-xs-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;bfd-bg&#8221;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-white\" href=\"\/pt-br\/capabilities\/chatbots\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/BFD-Homepage-Mini-Banner.png\" height=\"80\" width=\"136\" alt=\"Bfd homepage mini banner\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">O Genesys Cloud Agentic Virtual Agent chegou.<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Veja o que \u00e9 poss\u00edvel<\/div><\/div><\/div><\/div><\/a><\/div><style type='text\/css'>\r .bfd-bg .inner-banner { -webkit-box-shadow: var(--ob-box-shadow) !important; box-shadow: var(--ob-box-shadow) !important; margin:1rem 0; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: center;\">Conta com a confian\u00e7a das melhores organiza\u00e7\u00f5es do mundo<\/p>\n<p>[\/vc_column_text]<div class=\"component-logo-slider component-logo-slider--not-clickable component-logo-slider--two-rows component-logo-slider--dual-rows component-logo-slider--compact-spacing component-logo-slider--custom-spacing component-logo-slider--auto component-logo-slider--layout-pending\" style=\"--logo-slider-item-margin: 1rem;\" data-auto-scroll=\"yes\" data-clickable=\"no\" data-two-rows=\"yes\" data-marquee-speed=\"20\">\n    <div class=\"logo-slider-shell\">\n                <div class=\"logo-slider-viewport\">\n                            <div class=\"logo-slider-dual\">\n                    <div class=\"logo-slider-band logo-slider-band--top\">\n                        <div class=\"logo-slider-row\">\n                                <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/axa.svg\" width=\"200\" height=\"100\" alt=\"Axa logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628188\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/bradesco-seguros.svg\" width=\"200\" height=\"100\" alt=\"Bradesco seguros logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628189\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/carmax.svg\" width=\"200\" height=\"100\" alt=\"Carmax logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628190\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/coca-cola-bottlers-1.svg\" width=\"200\" height=\"100\" alt=\"Coca cola bottlers, sales &amp; 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resorts logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628201\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/lufthansa.svg\" width=\"200\" height=\"100\" alt=\"Lufthansa logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628202\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/nespresso.svg\" width=\"200\" height=\"100\" alt=\"Nespresso logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628203\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/santander.svg\" width=\"200\" height=\"100\" alt=\"Santander logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628204\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/schneider-electric.svg\" width=\"200\" height=\"100\" alt=\"Schneider electric logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628205\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic.svg\" width=\"200\" height=\"100\" alt=\"Virgin atlantic logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628206\" \/>            <\/span>\n            <\/div>\n                            <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n            <\/div>\n<\/div>\n    [\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Vodafone story\" title=\"Vodafone\" href=\"https:\/\/www.genesys.com\/customer-stories\/vodafone\"><img decoding=\"async\" class=\"company-logo\" alt=\"Vodafone germany logo x250\" src=\"https:\/\/www.genesys.com\/media\/Vodafone_Germany-Logo-x250.png\" width=\"250\" height=\"64\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Fanatics story\" title=\"Fanatics\" href=\"https:\/\/www.genesys.com\/customer-stories\/fanatics\"><img decoding=\"async\" class=\"company-logo\" alt=\"Fanatics, customer experience, genesys cloud\" src=\"https:\/\/www.genesys.com\/media\/Fanatics_logox300.png\" width=\"300\" height=\"64\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View HSBC story\" title=\"HSBC\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/hsbc\"><img decoding=\"async\" class=\"company-logo\" alt=\"Hsbc logo\" src=\"https:\/\/www.genesys.com\/media\/HSBC-Logo.svg\" width=\"316\" height=\"85\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 story\" title=\"Nestl\u00e9\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/nestle\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siemens Healthineers story\" title=\"Siemens Healthineers\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/siemens-healthineers\"><img decoding=\"async\" class=\"company-logo\" alt=\"Siemens healthineers logo x250\" src=\"https:\/\/www.genesys.com\/media\/Siemens-Healthineers-logo-x250.png\" width=\"250\" height=\"61\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_advbg=&#8221;html5video&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">Genesys Cloud AI<\/h2>\n<h3 class=\"h2\" style=\"text-align: center;\">IA para todos que interagem com a experi\u00eancia do cliente<\/h3>\n<p class=\"h5\" style=\"text-align: center;\">Orquestre sua for\u00e7a de trabalho humana e de IA em torno do que mais importa. Seus clientes.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row container_class=&#8221;xpr-update&#8221;][vc_column]<div class=\"links-container component-links-roulette xpr-accordion\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/chatbots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Automatize sem perder o toque humano<\/h3><p class=\"text-16 link-desc\">Atenda \u00e0s necessidades complexas dos clientes com agentes de IA que podem raciocinar, agir e se adaptar em todas as experi\u00eancias.<\/p><\/div><div class=\"card-footer mt-1\"><div class=\"btn-container\"><div class=\"small link-cta-label btn btn-secondary chevron\">Descubra o Agente Virtual Ag\u00eantico<\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"1\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/copilots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Torne cada experi\u00eancia mais eficiente<\/h3><p class=\"text-16 link-desc\">D\u00ea \u00e0 sua equipe o parceiro de IA de que ela precisa para economizar tempo, operar sem interrup\u00e7\u00f5es e gerar melhores resultados.<\/p><\/div><div class=\"card-footer mt-1\"><div class=\"btn-container\"><div class=\"small link-cta-label btn btn-secondary chevron\">Explore os copilotos de IA<\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"2\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/customer-journey-management\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Otimize as jornadas do cliente em tempo real<\/h3><p class=\"text-16 link-desc\">Acompanhe, mensure e otimize experi\u00eancias de ponta a ponta com insights de IA.<\/p><\/div><div class=\"card-footer mt-1\"><div class=\"btn-container\"><div class=\"small link-cta-label btn btn-secondary chevron\">Aprimore o gerenciamento da jornada<\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"3\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/integrations-apps\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Conecte a experi\u00eancia em toda a empresa<\/h3><p class=\"text-16 link-desc\">Enrique\u00e7a cada experi\u00eancia com uma plataforma unificada que conecta seus dados, ferramentas e sistemas.<\/p><\/div><div class=\"card-footer mt-1\"><div class=\"btn-container\"><div class=\"small link-cta-label btn btn-secondary chevron\">Saiba mais sobre integra\u00e7\u00f5es<\/div><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/woman_using_phone-1.png\" width=\"1584\" height=\"1584\" alt=\"Woman using a smartphone outdoors, with a chat conversation showing a customer disputing a charge and an ai virtual agent responding \"sure, let me open a case for you.\"\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/man_using_copilot.png\" width=\"1584\" height=\"1584\" alt=\"Man wearing glasses working at a desk, with a copilot chat panel showing an agent adding a user named cameron o'connor to a queue.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/woman_checking_delivery.png\" width=\"1584\" height=\"1584\" alt=\"Woman in a warehouse checking her phone while holding a package, with an overlay showing conversion analytics of 21k conversions at an 86% rate.\"><img decoding=\"async\" data-img-key=\"3\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/product_rings.png\" width=\"1584\" height=\"1584\" alt=\"Genesys logo at the center of a circular diagram connected to icons representing people, chat, payments, documents, and data integrations.\"><\/div><\/div><\/div><style type='text\/css'>\r .xpr-update .component-links-roulette .media-col > img { border-radius: 48px; border: 1px solid #B9BDCA; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Uma l\u00edder confi\u00e1vel para as experi\u00eancias do cliente de hoje.<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\" target=\"\" rel=\"\">Veja o porqu\u00ea<\/a><\/div>[\/vc_column][\/vc_row][vc_row r_scrollable=&#8221;yes&#8221; r_scrollable_on=&#8221;sm&#8221; el_class=&#8221;row-gap-4&#8243;][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">+25<\/p>\n<p class=\"h5\">anos de hist\u00f3ria<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">+8,000<\/p>\n<p class=\"h5\">total de clientes<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">+100<\/p>\n<p class=\"h5\">pa\u00edses atendidos<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">+7B<\/p>\n<p class=\"h5\">conversas suportadas trimestralmente<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">54<\/p>\n<p class=\"h5\">dias para o go-live do cliente em m\u00e9dia<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">+30<\/p>\n<p class=\"h5\">certifica\u00e7\u00f5es de conformidade<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-12\"><sup>1<\/sup> A partir do terceiro trimestre do ano fiscal de 2026<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">A fidelidade do cliente \u00e9 a for\u00e7a mais poderosa nos neg\u00f3cios<\/h2>\n<p class=\"h5\" style=\"text-align: center;\">A Genesys ajuda as maiores marcas do mundo a conquistar e manter essa confian\u00e7a.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/pt-br\/customer-stories\/electrolux-group\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"775\" height=\"235\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/ElextroluxGroup_Logo.png\" alt=\"Electrolux Group Logo\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">Mais de 65% da demanda por servi\u00e7os \u00e9 atendida com IA agentiva<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/pt-br\/customer-stories\/utility-warehouse\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"1450\" height=\"585\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Utility-Warehouse_UW-Purple_RGB_med.png\" alt=\"Utility Warehouse logo\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">30% a 50% de resolu\u00e7\u00e3o de atendimentos por meio de Agentes Virtuais Ag\u00eanticos no WhatsApp<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/pt-br\/customer-stories\/trademark-global\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"400\" height=\"200\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Trademark-Global-Featured-Image-_Logo_.jpg\" alt=\"Trademark Global logo\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">Alcan\u00e7a 42% de resolu\u00e7\u00e3o de atendimentos e 91% de taxa de sucesso com intelig\u00eancia artificial ag\u00eantica.<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_single_image image=&#8221;550880&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221; si_alt_text=&#8221;A Genesys integra-se ao Salesforce, ServiceNow e ao mais amplo ecossistema de parceiros em CX.&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Conecte a CX a todos os sistemas importantes<\/h2>\n<p>A Genesys integra-se ao Salesforce, ServiceNow e ao mais amplo ecossistema de parceiros em CX.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/pt-br\/capabilities\/integrations-apps\" target=\"\" rel=\"\">Explore as integra\u00e7\u00f5es<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Descubra a nova economia da experi\u00eancia<\/h2>\n<p>A IA est\u00e1 reescrevendo a forma como medimos a experi\u00eancia do cliente. Conhe\u00e7a as m\u00e9tricas que conectam a satisfa\u00e7\u00e3o do cliente aos resultados financeiros.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/pt-br\/experience-orchestration\" target=\"\" rel=\"\">Saiba mais<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_single_image image=&#8221;615746&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">TEMAS EM ALTA<\/p>\n<h2>Expertise em CX em que voc\u00ea pode confiar<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][\/vc_column][vc_column el_class=&#8221;mt-md-2&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/pt-br\/resources\/the-cx-playbook-for-the-agentic-era\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"495\" height=\"360\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/LP-Thumbnail_The-CX-Playbook-for-the-Agentic-Era_PT-BR.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"assettag\">e-Book<\/p>\n<h3>O manual de CX da era ag\u00eantica<\/h3>\n<p class=\"text-20\"><span class=\"TextRun SCXW83244123 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">Veja como as marcas l\u00edderes est\u00e3o transformando e aproveitando a <\/span><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">IA<\/span><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\"> em jornadas fluidas e orientadas a resultados.<\/span><\/span><\/p>\n<\/div><div class=\"justify-content-end btn-container mt-2\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/pt-br\/webinars\/five-trends-reshaping-customer-experience-in-2026\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Trends-824x528-1.png\" alt=\"Trends 824x528\" ><\/div><div class=\"card-body\"><p class=\"assettag\">WEBINAR<\/p>\n<h4 class=\"h6\">Cinco tend\u00eancias que est\u00e3o moldando a experi\u00eancia do cliente em 2026<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/pt-br\/resources\/state-of-cx\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" alt=\"state-of-cx-mm-notext\" ><\/div><div class=\"card-body\"><p class=\"assettag\">Relat\u00f3rio<\/p>\n<h4 class=\"h6\">Relat\u00f3rio &#8220;O cen\u00e1rio da experi\u00eancia do cliente&#8221;<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/pt-br\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" alt=\"820x464-Resource Thumbnail-Ebook-Buyers Guide for AI and CX\" ><\/div><div class=\"card-body\"><p class=\"assettag\">e-Book<\/p>\n<h4 class=\"h6\">Guia do comprador de 2026 para IA e CX<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-md-5 vc_col-xs-12&#8243; el_class=&#8221;d-flex flex-row flex-wrap&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;col-12 col-md-6 col-lg-12 col-xl-12&#8243;]<\/p>\n<p class=\"eyebrow\">Recomenda\u00e7\u00f5es em que voc\u00ea pode confiar<\/p>\n<h2>Analistas e usu\u00e1rios concordam: a Genesys \u00e9 l\u00edder<\/h2>\n<p class=\"text-22\">Reconhecida como l\u00edder por analistas e usu\u00e1rios, estabelecendo o padr\u00e3o em solu\u00e7\u00f5es de engajamento com o cliente.<\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;align-content-end col-md-6 col-lg-12 col-xl-12 row-gap-1 mt-2 mt-md-0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604444&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-6&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/pt-br\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Gartner_Magic_Quadrant_2026.png\" alt=\"Gartner Magic Quadrant for Contact Center as a Service (October 2026) with Genesys and NICE leading the Leaders quadrant.\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">Quadrante M\u00e1gico\u2122 do Gartner\u00ae de 2026 para Contact Center as a Service<\/p>\n<p>A Genesys foi nomeada L\u00edder pelo 12\u00ba ano consecutivo \u2014 e alcan\u00e7ou a posi\u00e7\u00e3o mais alta em Capacidade de Execu\u00e7\u00e3o.<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/pt-br\/resources\/idc-marketscape-worldwide-conversational-intelligence-and-analytics-software-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/chunker-IDC-MarketSpace-analysts_agree-2026-1.webp\" alt=\"IDC analysts agree chunker thumbnail\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">O IDC MarketScape: Avalia\u00e7\u00e3o de fornecedores de software de intelig\u00eancia conversacional e an\u00e1lise de dados em n\u00edvel mundial at\u00e9 2026<\/p>\n<p>A Genesys foi nomeada l\u00edder global em software de intelig\u00eancia conversacional e an\u00e1lise de dados<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/pt-br\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Gartner_Critical_Capabilities_2026.png\" alt=\"Gartner bar chart of vendor product scores for the Global Contact Center use case (August 2026), with Genesys highest at 4.12, followed by Amazon Web Services at 4.03 and NiCE at 3.79.\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">Relat\u00f3rio Gartner\u00ae Critical Capabilities for Contact Center as a Service de 2026<\/p>\n<p>A Genesys ficou em primeiro lugar nos casos de uso de Centro de Engajamento do Cliente e Centro de Atendimento Global<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1771915753412\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/CTA-banner_mobile-homepage.png);\"  href=\"#getStartedBox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2 class=\"h3 text-balance\">Veja o Genesys Cloud em a\u00e7\u00e3o<\/h2>\n<p>Fale com um especialista e veja na pr\u00e1tica como conquistar fidelidade duradoura dos clientes e impulsionar a efici\u00eancia hoje mesmo.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Comece agora<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pt-md-3&#8243; css=&#8221;.vc_custom_1789484077536{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] A PLATAFORMA DE EXPERI\u00caNCIA DO CLIENTE COM IA PARA EMPRESAS Clientes fi\u00e9is. Equipes eficientes. Isso \u00e9 CX bem feita. Orquestre melhores experi\u00eancias com uma IA que sabe o que seus clientes querem e tamb\u00e9m como sua empresa funciona.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-md-block d-none&#8221;][vc_single_image image=&#8221;616243&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":543483,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-homepage.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-105935","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=105935"}],"version-history":[{"count":25,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105935\/revisions"}],"predecessor-version":[{"id":649756,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105935\/revisions\/649756"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/543483"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=105935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}