{"id":105935,"date":"2026-04-29T18:50:36","date_gmt":"2026-04-30T01:50:36","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=105935"},"modified":"2026-06-09T11:24:57","modified_gmt":"2026-06-09T18:24:57","slug":"home","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br","title":{"rendered":"In\u00edcio"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pt-md-3&#8243; css=&#8221;.vc_custom_1772143784380{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">A PLATAFORMA DE EXPERI\u00caNCIA DO CLIENTE COM IA PARA EMPRESAS<\/p>\n<h1>Clientes fi\u00e9is.<br \/>\nEquipes eficientes.<br \/>\nIsso \u00e9 <span class=\"gradient-text\">CX<\/span> bem feita.<\/h1>\n<p>Orquestre melhores experi\u00eancias com uma IA que sabe o que seus clientes querem e tamb\u00e9m como sua empresa funciona.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">Comece agora<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/pt-br\/genesys-cloud\" target=\"\" rel=\"\">Explore<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-md-block d-none&#8221;][vc_single_image image=&#8221;616243&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-md-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;py-1&#8243;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-glass\" href=\"\/pt-br\/capabilities\/chatbots\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/BFD-Homepage-Mini-Banner.png\" height=\"80\" width=\"136\" alt=\"Bfd homepage mini banner\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">O Genesys Cloud Agentic Virtual Agent chegou.<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Veja o que \u00e9 poss\u00edvel<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22615352%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; el_class=&#8221;pt-md-0&#8243;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">A PLATAFORMA DE EXPERI\u00caNCIA DO CLIENTE COM IA PARA EMPRESAS<\/p>\n<h1>Clientes fi\u00e9is.<br \/>\nEquipes eficientes.<br \/>\nIsso \u00e9 <span class=\"gradient-text\">CX<\/span> bem feita.<\/h1>\n<p>Orquestre melhores experi\u00eancias com uma IA que sabe o que seus clientes querem e tamb\u00e9m como sua empresa funciona.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">Comece agora<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/pt-br\/campaign\/request-a-demo\" target=\"\" rel=\"\">Solicite uma demo<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-xs-block d-none&#8221;][vc_single_image image=&#8221;615650&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-xs-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;bfd-bg&#8221;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-white\" href=\"\/pt-br\/capabilities\/chatbots\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/BFD-Homepage-Mini-Banner.png\" height=\"80\" width=\"136\" alt=\"Bfd homepage mini banner\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">O Genesys Cloud Agentic Virtual Agent chegou.<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Veja o que \u00e9 poss\u00edvel<\/div><\/div><\/div><\/div><\/a><\/div><style type='text\/css'>\r .bfd-bg .inner-banner { -webkit-box-shadow: var(--ob-box-shadow) !important; box-shadow: var(--ob-box-shadow) !important; margin:1rem 0; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Vodafone story\" title=\"Vodafone\" href=\"https:\/\/www.genesys.com\/customer-stories\/vodafone\"><img decoding=\"async\" class=\"company-logo\" alt=\"Vodafone germany logo x250\" src=\"https:\/\/www.genesys.com\/media\/Vodafone_Germany-Logo-x250.png\" width=\"250\" height=\"64\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Fanatics story\" title=\"Fanatics\" href=\"https:\/\/www.genesys.com\/customer-stories\/fanatics\"><img decoding=\"async\" class=\"company-logo\" alt=\"Fanatics, customer experience, genesys cloud\" src=\"https:\/\/www.genesys.com\/media\/Fanatics_logox300.png\" width=\"300\" height=\"64\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View HSBC story\" title=\"HSBC\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/hsbc\"><img decoding=\"async\" class=\"company-logo\" alt=\"Hsbc logo\" src=\"https:\/\/www.genesys.com\/media\/HSBC-Logo.svg\" width=\"316\" height=\"85\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 story\" title=\"Nestl\u00e9\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/nestle\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siemens Healthineers story\" title=\"Siemens Healthineers\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/siemens-healthineers\"><img decoding=\"async\" class=\"company-logo\" alt=\"Siemens healthineers logo x250\" src=\"https:\/\/www.genesys.com\/media\/Siemens-Healthineers-logo-x250.png\" width=\"250\" height=\"61\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_advbg=&#8221;html5video&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">Genesys Cloud AI<\/h2>\n<h3 class=\"h2\" style=\"text-align: center;\">IA para todos que interagem com a experi\u00eancia do cliente<\/h3>\n<p class=\"h5\" style=\"text-align: center;\">Orquestre sua for\u00e7a de trabalho humana e de IA em torno do que mais importa. Seus clientes.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"links-container component-links-roulette\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/chatbots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Automatize sem perder o toque humano<\/h3><p class=\"text-16 link-desc\">Atenda \u00e0s necessidades complexas dos clientes com agentes de IA que podem raciocinar, agir e se adaptar em todas as experi\u00eancias.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"1\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/copilots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Torne cada experi\u00eancia mais eficiente<\/h3><p class=\"text-16 link-desc\">D\u00ea \u00e0 sua equipe o parceiro de IA de que ela precisa para economizar tempo, operar sem interrup\u00e7\u00f5es e gerar melhores resultados.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"2\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/customer-journey-management\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Otimize as jornadas do cliente em tempo real<\/h3><p class=\"text-16 link-desc\">Acompanhe, mensure e otimize experi\u00eancias de ponta a ponta com insights de IA.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"3\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/integrations-apps\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Conecte a experi\u00eancia em toda a empresa<\/h3><p class=\"text-16 link-desc\">Enrique\u00e7a cada experi\u00eancia com uma plataforma unificada que conecta seus dados, ferramentas e sistemas.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/Deliver-automation-that-feels-human-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Deliver automation that feels human thumbnail hidef\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Make-every-experience-more-efficient-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Make every experience more efficient thumbnail hidef\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Optimize-customer-journeys-in-real-time-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Optimize customer journeys in real time thumbnail hidef\"><img decoding=\"async\" data-img-key=\"3\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Connect-experiences-across-the-enterprise-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Connect experiences across the enterprise thumbnail hidef\"><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Uma l\u00edder confi\u00e1vel para as experi\u00eancias do cliente de hoje.<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\" target=\"\" rel=\"\">Veja o porqu\u00ea<\/a><\/div>[\/vc_column][\/vc_row][vc_row r_scrollable=&#8221;yes&#8221; r_scrollable_on=&#8221;sm&#8221; el_class=&#8221;row-gap-4&#8243;][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">+25<\/p>\n<p class=\"h5\">anos de hist\u00f3ria<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">+8,000<\/p>\n<p class=\"h5\">total de clientes<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">+100<\/p>\n<p class=\"h5\">pa\u00edses atendidos<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">+7B<\/p>\n<p class=\"h5\">conversas suportadas trimestralmente<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">54<\/p>\n<p class=\"h5\">dias para o go-live do cliente em m\u00e9dia<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">+30<\/p>\n<p class=\"h5\">certifica\u00e7\u00f5es de conformidade<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-12\"><sup>1<\/sup> A partir do terceiro trimestre do ano fiscal de 2026<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">A fidelidade do cliente \u00e9 a for\u00e7a mais poderosa nos neg\u00f3cios<\/h2>\n<p class=\"h5\" style=\"text-align: center;\">A Genesys ajuda as maiores marcas do mundo a conquistar e manter essa confian\u00e7a.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/pt-br\/customer-stories\/virgin-atlantic\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"300\" height=\"72\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300-1.webp\" alt=\"virgin-atlantic-x300\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">Aumento de 25 pontos no CSAT<br \/>\n10% mais conversas<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/customer-stories\/best-buy-canada\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"840\" height=\"217\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Geek-Squad-logo-lock-up.png\" alt=\"Best Buy Canada - Geek Squad logo\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">60% das chamadas resolvidas por IA<br \/>\n20% menos custos<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/pt-br\/customer-stories\/engie-australia-new-zealand\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"840\" height=\"294\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/ENGIE-logo-optimized.png\" alt=\"ENGIE-logo-optimized\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">75% de melhoria no NPS<br \/>\n40% menos em esfor\u00e7o manual<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_single_image image=&#8221;550880&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221; si_alt_text=&#8221;A Genesys integra-se ao Salesforce, ServiceNow e ao mais amplo ecossistema de parceiros em CX.&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Conecte a CX a todos os sistemas importantes<\/h2>\n<p>A Genesys integra-se ao Salesforce, ServiceNow e ao mais amplo ecossistema de parceiros em CX.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/pt-br\/capabilities\/integrations-apps\" target=\"\" rel=\"\">Explore as integra\u00e7\u00f5es<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Descubra a nova economia da experi\u00eancia<\/h2>\n<p>A IA est\u00e1 reescrevendo a forma como medimos a experi\u00eancia do cliente. Conhe\u00e7a as m\u00e9tricas que conectam a satisfa\u00e7\u00e3o do cliente aos resultados financeiros.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/pt-br\/experience-orchestration\" target=\"\" rel=\"\">Saiba mais<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_single_image image=&#8221;615746&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">TEMAS EM ALTA<\/p>\n<h2>Expertise em CX em que voc\u00ea pode confiar<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][\/vc_column][vc_column el_class=&#8221;mt-md-2&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/pt-br\/resources\/the-cx-playbook-for-the-agentic-era\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"495\" height=\"360\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/LP-Thumbnail_The-CX-Playbook-for-the-Agentic-Era_PT-BR.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"assettag\">e-Book<\/p>\n<h3>O manual de CX da era ag\u00eantica<\/h3>\n<p class=\"text-20\"><span class=\"TextRun SCXW83244123 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">Veja como as marcas l\u00edderes est\u00e3o transformando e aproveitando a <\/span><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">IA<\/span><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\"> em jornadas fluidas e orientadas a resultados.<\/span><\/span><\/p>\n<\/div><div class=\"justify-content-end btn-container mt-2\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/pt-br\/webinars\/five-trends-reshaping-customer-experience-in-2026\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Trends-824x528-1.png\" alt=\"Trends 824x528\" ><\/div><div class=\"card-body\"><p class=\"assettag\">WEBINAR<\/p>\n<h4 class=\"h6\">Cinco tend\u00eancias que est\u00e3o moldando a experi\u00eancia do cliente em 2026<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/pt-br\/resources\/state-of-cx\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" alt=\"state-of-cx-mm-notext\" ><\/div><div class=\"card-body\"><p class=\"assettag\">Relat\u00f3rio<\/p>\n<h4 class=\"h6\">Relat\u00f3rio &#8220;O cen\u00e1rio da experi\u00eancia do cliente&#8221;<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/pt-br\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" alt=\"820x464-Resource Thumbnail-Ebook-Buyers Guide for AI and CX\" ><\/div><div class=\"card-body\"><p class=\"assettag\">e-Book<\/p>\n<h4 class=\"h6\">Guia do comprador de 2026 para IA e CX<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-md-5 vc_col-xs-12&#8243; el_class=&#8221;d-flex flex-row flex-wrap&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;col-12 col-md-6 col-lg-12 col-xl-12&#8243;]<\/p>\n<p class=\"eyebrow\">Recomenda\u00e7\u00f5es em que voc\u00ea pode confiar<\/p>\n<h2>Analistas e usu\u00e1rios concordam: a Genesys \u00e9 l\u00edder<\/h2>\n<p class=\"text-22\">Reconhecida como l\u00edder por analistas e usu\u00e1rios, estabelecendo o padr\u00e3o em solu\u00e7\u00f5es de engagement com o cliente.<\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;align-content-end col-md-6 col-lg-12 col-xl-12 row-gap-1 mt-2 mt-md-0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604444&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-6&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/pt-br\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" alt=\"CC '25_Resource landing-824x528-px-glass\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">2025 Principais Capacidades do Gartner\u00ae para Contact Center como Servi\u00e7o<\/p>\n<p>A Genesys foi a \u00fanica fornecedora classificada como #1 em 3 dos 5 Casos de Uso<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/pt-br\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/chunker-IDC-MarketSpace-analysts_agree.png\" alt=\"chunker-IDC MarketSpace-analysts_agree\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">IDC MarketScape: Worldwide General Purpose Conversational Artificial Intelligence Platforms 2025 Vendor Assessment<\/p>\n<p>Genesys \u00e9 nomeada uma l\u00edder em IA conversacional de uso geral pela IDCMarketScape<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/pt-br\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"821\" height=\"465\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/MVP-Hompage-820x464-1.png\" alt=\"MVP Hompage - 820x464\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">The Forrester Wave\u2122: Plataformas de Contact Center como Servi\u00e7o, relat\u00f3rio do 2\u00ba trimestre de 2025<\/p>\n<p>Genesys nomeada l\u00edder pela Forrester como CCaaS<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1771915753412\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/CTA-banner_mobile-homepage.png);\"  href=\"#getStartedBox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2 class=\"h3 text-balance\">Veja o Genesys Cloud em a\u00e7\u00e3o<\/h2>\n<p>Fale com um especialista e veja na pr\u00e1tica como conquistar fidelidade duradoura dos clientes e impulsionar a efici\u00eancia hoje mesmo.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Comece agora<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pt-md-3&#8243; css=&#8221;.vc_custom_1772143784380{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] A PLATAFORMA DE EXPERI\u00caNCIA DO CLIENTE COM IA PARA EMPRESAS Clientes fi\u00e9is. Equipes eficientes. Isso \u00e9 CX bem feita. Orquestre melhores experi\u00eancias com uma IA que sabe o que seus clientes querem e tamb\u00e9m como sua empresa funciona.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-md-block d-none&#8221;][vc_single_image image=&#8221;616243&#8243; alignment=&#8221;center&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":543483,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-105935","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=105935"}],"version-history":[{"count":26,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105935\/revisions"}],"predecessor-version":[{"id":628682,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/105935\/revisions\/628682"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/543483"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=105935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}