{"id":104973,"date":"2018-10-26T14:18:23","date_gmt":"2018-10-26T21:18:23","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=104973"},"modified":"2020-08-11T15:25:26","modified_gmt":"2020-08-11T22:25:26","slug":"googlecloud","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/googlecloud","title":{"rendered":"Contact Center AI do Google Cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1594833915657{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;background-color: #4e5054 !important;}&#8221;][vc_row][vc_column][vc_single_image image=&#8221;326527&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;600px&#8221; css=&#8221;.vc_custom_1594662377203{margin-bottom: 1.889rem !important;}&#8221; si_alt_text=&#8221;Genesys &#8211; Google Logo&#8221;][vc_column_text]<\/p>\n<h1 class=\"text-white\" style=\"text-align: center;\">Utilize a IA de conversa\u00e7\u00e3o para todos os<br \/>\ntipos de clientes<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center  vc_custom_1590604961077\"><a class=\"btn small btn-primary\" href=\"#getstarted\" target=\"\" style=\"width:auto;\" rel=\"\" >Comece agora<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<style type='text\/css'>\r .section_wrapper .vc_section.section-lockdown .section-grid#special-notoppadding{ padding-top:0; } .section_wrapper .section-cta.format-cta-t1 .box-logo { width: 90%; max-width: 350px; }\r <\/style><div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a2 has-yt_video\" ><div class=\"text-col\"><h3><\/h3><h4 style=\"margin-bottom: 2.222rem;\">Os l\u00edderes globais em software de contact center na nuvem e plataforma de nuvem corporativa se uniram para proporcionar experi\u00eancias do cliente e do colaborador com IA.<\/h4>\n<p>Melhore a experi\u00eancia do cliente, combinando a compreens\u00e3o da linguagem natural e os recursos de fala do Google Cloud com o melhor software de contact center do setor, desenvolvido pela Genesys. Resolva problemas b\u00e1sicos com chatbots e voicebots que conversam naturalmente. Empodere os agentes com assist\u00eancia em tempo real para intera\u00e7\u00f5es que precisem de um toque humano.<\/p>\n<\/div><div class=\"media-col type-youtube\"><div class=\"iframeholder\"><iframe src=\"https:\/\/www.youtube.com\/embed\/bAtoCOTTn3A\" frameborder=\"0\" allowfullscreen=\"1\"><\/iframe><\/div><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Aprimore o atendimento ao cliente com uma IA que pode conversar, compreeder e interagir<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/www.genesys.com\/media\/49ea7959-chatbot-orange.svg\"  alt=\"Chat bot\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Chatbots<\/h4><p>Permita que os clientes tenham acesso ininterrupto ao autoatendimento imediato na web ou em dispositivos m\u00f3veis por meio de qualquer canal digital. Garanta transfer\u00eancias cont\u00ednuas e ofere\u00e7a agentes humanos para problemas mais complexos.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"77\" height=\"76\" src=\"https:\/\/www.genesys.com\/media\/8e3af167-bot.svg\"  alt=\"Bot\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Voicebots<\/h4><p>Reduza as chamadas de rotina dos clientes e fortale\u00e7a seu sistema URA por meio de voicebots com intelig\u00eancia artificial. Libere seus agentes para que possam realizar um trabalho mais significativo.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.genesys.com\/media\/process-person.png\"  alt=\"Process person\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Agent Assist<\/h4><p>Garanta que os agentes ofere\u00e7am suporte cont\u00ednuo durante as chamadas. O Agent Assist identifica a inten\u00e7\u00e3o e fornece assist\u00eancia passo a passo em tempo real.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"36\" src=\"\"  alt=\"\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Insights<\/h4><p>Use o processamento de linguagem natural para identificar as motiva\u00e7\u00f5es e os sentimentos durante as chamadas. Os gerentes de contact centers poder\u00e3o saber mais sobre as intera\u00e7\u00f5es com os clientes para melhorar os resultados das chamadas.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc\" data-swidth=\"stretch\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Orquestre experi\u00eancias do cliente completas e de excel\u00eancia<\/h3><p>Crie e orquestre bots para cada canal, tudo a partir de uma \u00fanica plataforma. Assuma o controle da sua experi\u00eancia do cliente com o software para contact center na nuvem da Genesys. Com uma ferramenta simples do tipo \u0093arrastar e soltar\u0094, voc\u00ea decide o melhor fluxo de trabalho de experi\u00eancia do cliente, al\u00e9m de gerenciar toda a automa\u00e7\u00e3o de IA e as intera\u00e7\u00f5es ao vivo com agentes. Voc\u00ea pode optar por intera\u00e7\u00f5es totalmente automatizadas ou apenas a automa\u00e7\u00e3o parcial, em que \u00e9 poss\u00edvel fazer uma transi\u00e7\u00e3o cont\u00ednua e de excel\u00eancia para um agente ao vivo. As transfer\u00eancias \u00e0s cegas s\u00e3o coisa do passado. Ofere\u00e7a uma experi\u00eancia do cliente personalizada, disponibilizando o contexto completo de cada intera\u00e7\u00e3o automatizada aos seus agentes. Reduza a frustra\u00e7\u00e3o dos clientes e dos agentes com uma experi\u00eancia combinada que ajuda voc\u00ea a otimizar melhor seus recursos e proporcionar a melhor experi\u00eancia.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-image\" data-col-span=\"colspan2\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\" style=\"\"><img decoding=\"async\" width=\"1253\" height=\"369\" src=\"https:\/\/www.genesys.com\/media\/Google-Cloud-partnership-Integrated-graphic-PT.svg\" style=\"\" alt=\"Google cloud partnership integrated graphic pt\" \/><\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">O software de contact center na nuvem da Genesys<\/h4><p>Orquestre as experi\u00eancias do cliente do in\u00edcio ao fim. As solu\u00e7\u00f5es para contact center Genesys Cloud e Genesys permitem que voc\u00ea crie e gerencie a IA de conversa\u00e7\u00e3o como parte de uma estrat\u00e9gia mais ampla da experi\u00eancia do cliente.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Contact Center AI do Google Cloud<\/h4><p>Ofere\u00e7a um atendimento ao cliente excepcional e aumente a efici\u00eancia operacional por meio da intelig\u00eancia artificial. Permita que seu agente virtual converse naturalmente com os clientes usando o Dialogflow e auxilie os agentes humanos em casos complexos de forma \u00e1gil.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-t1 has-bgcolor\" data-swidth=\"stretch\" data-cta-type=\"cta-t1\" data-bgcolor=\"bgc-charcoal\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"box-logo image-wide\"><img decoding=\"async\" width=\"774\" height=\"189\" src=\"https:\/\/www.genesys.com\/media\/348a1039-entelchile_logo.svg\" alt=\"Entelchile logo\"><\/div><div class=\"text-col\"><div class=\"box-quote\">\"Nossos clientes mudaram a forma de interagir conosco. Sem a combina\u00e7\u00e3o da intelig\u00eancia artificial, dos bots e da automa\u00e7\u00e3o, proporcionada pela IA da Genesys, n\u00e3o poder\u00edamos oferecer esse tipo de servi\u00e7o.\"<\/div><div class=\"speaker-info\"><p class=\"fullname\">Pablo Oyarzun<\/p><p class=\"jobtitle\">Gerente da Divis\u00e3o de Experi\u00eancia do Cliente<\/p><p class=\"company\">Entel<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-b\" data-cards=\"bgc-white\" data-shadow=\"shadow\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Resolva problemas com a Genesys e o Contact Center AI do Google Cloud<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/heart-updated.svg\"  alt=\"Customer care\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Promova relacionamentos, n\u00e3o apenas transa\u00e7\u00f5es<\/h4><p>Forne\u00e7a suporte personalizado, servi\u00e7o ininterrupto e resolu\u00e7\u00e3o r\u00e1pida de problemas, transformando transa\u00e7\u00f5es individuais em fidelidade cont\u00ednua dos clientes.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/graph-bar-increase-1.svg\"  alt=\"Graph bar growth\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Aumente a satisfa\u00e7\u00e3o do cliente e a efici\u00eancia operacional<\/h4><p>Reduza o volume de chamadas, reduza os tempos de atendimento e diminua os custos de treinamento de agentes, tornando as opera\u00e7\u00f5es gerais mais r\u00e1pidas e eficazes.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"44\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/ec4bec4f-agent.svg\"  alt=\"Agent\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Transforme qualquer agente em um especialista<\/h4><p>Libere os agentes humanos para que eles possam se concentrar em chamadas mais complexas e especializadas, oferecendo-lhes informa\u00e7\u00f5es em tempo real, fluxos de trabalho e orienta\u00e7\u00f5es passo a passo.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-c\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Saiba mais sobre a Genesys e o Google Cloud<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"800\" height=\"440\" src=\"https:\/\/www.genesys.com\/media\/Genesys-and-Google-EB-idebar-PT_BR.png\"  alt=\"Genesys and google eb idebar pt br\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">E-book: Genesys e Google Cloud: dando vida \u00e0 IA do contact center<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/idc-unlocking-the-transformative-power-of-ai-for-contact-centers-with-google-cloud-and-genesys\" target=\"\" rel=\"\">Obtenha-o hoje mesmo<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/050c3021-3f48-4467-95ff-52a972b9b33d.Google-Cloud-IDC-Paper-Resource-Center.jpg\"  alt=\"050c3021 3f48 4467 95ff 52a972b9b33d.google cloud idc paper resource center\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Destaques da IDC: revelando o poder da IA para contact centers com o Google Cloud e a Genesys<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/idc-unlocking-the-transformative-power-of-ai-for-contact-centers-with-google-cloud-and-genesys\" target=\"\" rel=\"\">Leia agora<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"880\" height=\"480\" src=\"https:\/\/www.genesys.com\/media\/Ask-Me-Anything-Webinar-Icon-440x240-Webinar-Thumbnail.jpg\"  alt=\"Ask me anything webinar icon 440&#215;240 webinar thumbnail\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Webinar on-demand: respostas para todas as suas perguntas sobre a seguran\u00e7a da IA no seu contact center<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"\/webinars\/all-your-contact-center-ai-security-questions-answered\" target=\"\" rel=\"\">Assista ao evento agora<\/a><\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_id=&#8221;getstarted&#8221;][vc_row][vc_column]<div class=\"section-form format-form-a formtype-hot has-title has-bgcolor has-imagebg\" data-swidth=\"stretch\" data-cards=\"\" data-modalbg=\"\" data-bgcolor=\"bgc-orange\" data-bgimg=\"https:\/\/www.genesys.com\/media\/bg-grad-warmred-to-plumish.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Comece a usar a Genesys e o Google Cloud<\/h3><p>Combine o poder da IA e a orquestra\u00e7\u00e3o da jornada do cliente omnichannel para melhorar as experi\u00eancias do cliente.<br \/>\nBasta preencher este formul\u00e1rio e ajudaremos voc\u00ea a come\u00e7ar a usar a IA para contact center da Genesys e do Google Cloud.<\/p>\n<\/div><div class=\"form-col\"><div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_grid\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\"#modalthankyoucontent\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001t8wQQAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/104973\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/104973\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"104973\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"on\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Comece agora\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Comece agora\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div><div id=\"modalthankyoucontent\"><h3>Obrigado por seu interesse pelas solu\u00e7\u00f5es da Genesys e do Google Cloud.<\/h3><p>Um representante entrar\u00e1 em contato com voc\u00ea em breve.<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1594833915657{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;background-color: #4e5054 !important;}&#8221;][vc_row][vc_column][vc_single_image image=&#8221;326527&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;600px&#8221; css=&#8221;.vc_custom_1594662377203{margin-bottom: 1.889rem !important;}&#8221; si_alt_text=&#8221;Genesys &#8211; Google Logo&#8221;][vc_column_text] Utilize a IA de conversa\u00e7\u00e3o para todos os tipos de clientes [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=&#8221;getstarted&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":81837,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-104973","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/104973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=104973"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/104973\/revisions"}],"predecessor-version":[{"id":106988,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/104973\/revisions\/106988"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/81837"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=104973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}