{"id":104867,"date":"2018-10-26T14:18:21","date_gmt":"2018-10-26T21:18:21","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=104867"},"modified":"2019-08-19T15:29:05","modified_gmt":"2019-08-19T22:29:05","slug":"automation","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/automation","title":{"rendered":"Automa\u00e7\u00e3o"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1530122718332{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Innovations.jpg?id=16690) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;3\/5&#8243;][vc_column_text]<\/p>\n<h1>Atenda a mais clientes em menos tempo com a automa\u00e7\u00e3o do contact center<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;cta-bar&#8221; css=&#8221;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Coloque o poder da automa\u00e7\u00e3o para trabalhar para a sua empresa<\/h2>\n<p style=\"text-align: center;\">Est\u00e1 na hora de automatizar. A automa\u00e7\u00e3o de ponta a ponta promove a inova\u00e7\u00e3o. Ela \u00e9 a chave para garantir que os clientes potenciais e existentes tenham uma jornada sem interrup\u00e7\u00f5es, consistente e personalizada. Repense a sua abordagem e melhore a jornada automatizando a experi\u00eancia do cliente e os processos de back-end. Voc\u00ea obter\u00e1 resultados mais r\u00e1pido, mais oportunidades de gerar receita e clientes mais satisfeitos.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;mobile-reverse&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Comece a fazer a automa\u00e7\u00e3o trabalhar para voc\u00ea<\/h3>\n<p>A era da automa\u00e7\u00e3o chegou. A automa\u00e7\u00e3o conecta departamentos, sistemas e pessoas para criar uma base para a inova\u00e7\u00e3o. Oferece relat\u00f3rios detalhados sobre como voc\u00ea utiliza os recursos. E captura,\u00a0prioriza, encaminha, dimensiona e monitora qualquer processo de neg\u00f3cios, de ponta a ponta, permitindo que voc\u00ea:<\/p>\n<ul>\n<li>Veja quando uma tarefa \u00e9 atribu\u00edda, resolvida, quem trabalhou nela e quanto tempo foi empregado<\/li>\n<li>Arquive os dados de cada etapa de qualquer processo para dispor de uma vis\u00e3o completa de cada caso<\/li>\n<li>Capture o que aprendeu em cada intera\u00e7\u00e3o<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_row_inner][vc_column_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_light-gray&#8221; css=&#8221;.vc_custom_1524602442872{background-color: #ffffff !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_video link=&#8221;https:\/\/www.youtube.com\/embed\/ykB3r6K9pVc?feature=oembed&#8221; css=&#8221;.vc_custom_1563903866200{margin-bottom: 2em !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3>Habilite os agentes para que fa\u00e7am seu trabalho melhor<\/h3>\n<p>O crescente volume de intera\u00e7\u00f5es com clientes levou ao uso generalizado de bots para lidar com tarefas repetitivas ou rotineiras, principalmente no autoatendimento. Os bots combinam a automa\u00e7\u00e3o inteligente com o roteamento preditivo, a orquestra\u00e7\u00e3o e os agentes para interagir com os clientes em conversas naturais por meio de voz, texto ou microaplicativos em toda a organiza\u00e7\u00e3o, para que voc\u00ea possa:<\/p>\n<ul>\n<li>Melhorar sua capacidade de aprendizagem autom\u00e1tica e adicionar o elemento humano no momento certo<\/li>\n<li>Permitir que os agentes humanos interajam com os clientes em consultas mais complexas<\/li>\n<li>Automatizar a identifica\u00e7\u00e3o e a verifica\u00e7\u00e3o de clientes<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;cta-bar&#8221;][vc_row][vc_column][vc_column_text]\u201cAgora, as tarefas sempre s\u00e3o designadas \u00e0s pessoas certas, com as habilidades certas e no momento certo. Isso nos permite ter o controle das opera\u00e7\u00f5es e reduzir os nossos processos internos. Assim, o cliente recebe uma experi\u00eancia otimizada e atinge os resultados desejados com maior rapidez.\u201d<\/p>\n<p>Paulo Chiozza, Diretor de Servi\u00e7os de Atendimento Corporativo, Telecom Italia[\/vc_column_text]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"\/customer-stories\/telecom-italia\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Veja a hist\u00f3ria do cliente<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;mobile-reverse&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Fa\u00e7a da automa\u00e7\u00e3o inteligente seu \u201cbot\u00e3o de salva\u00e7\u00e3o\u201d<\/h3>\n<p>Cada ambiente de contact center tem seus defeitos. A automa\u00e7\u00e3o inteligente pode ajudar. A automa\u00e7\u00e3o inteligente leva o contexto da intera\u00e7\u00e3o de um canal para outro, aumenta o uso do autoatendimento e diminui o tempo m\u00e9dio de atendimento. Tamb\u00e9m resolve os problemas dos clientes com mais rapidez, al\u00e9m de reduzir os custos. Veja como \u00e9 poss\u00edvel ser eficiente para:<\/p>\n<ul>\n<li>Analisar os dados das chamadas para a melhoria cont\u00ednua, como a otimiza\u00e7\u00e3o da taxa de conten\u00e7\u00e3o<\/li>\n<li>Aprofundar em dados objetivos para que voc\u00ea possa reconhecer tend\u00eancias e identificar rapidamente os pontos problem\u00e1ticos<\/li>\n<li>Reduzir a repeti\u00e7\u00e3o de chamadas, melhorar o \u00edndice de resolu\u00e7\u00e3o no primeiro contato e reduzir os custos<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_row_inner][vc_column_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_light-gray&#8221; css=&#8221;.vc_custom_1524602401380{background-color: #ffffff !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;9337&#8243; alignment=&#8221;center&#8221; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1526427913012{margin-bottom: 2em !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3>Encaminhe os clientes para o agente certo no momento certo<\/h3>\n<p>Usar a automa\u00e7\u00e3o inteligente para as vendas significa que voc\u00ea pode determinar o pr\u00f3ximo passo mais adequado e personalizado para clientes potenciais. Priorize e distribua os leads com base em seu valor e na conveni\u00eancia, a fim de recuperar oportunidades de vendas perdidas. Com a automa\u00e7\u00e3o inteligente, \u00e9 poss\u00edvel:<\/p>\n<ul>\n<li>Aumentar o \u00edndice de convers\u00e3o em vendas, oferecendo cada oportunidade ao melhor representante de vendas dispon\u00edvel<\/li>\n<li>Identificar e monitorar rapidamente os abandonos on-line e melhorar a efici\u00eancia das vendas<\/li>\n<li>Automatizar a distribui\u00e7\u00e3o de transa\u00e7\u00f5es on-line para melhorar a atribui\u00e7\u00e3o e os relat\u00f3rios de vendas<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Explorar as inova\u00e7\u00f5es da Genesys\u2026<\/h3>\n<p>[\/vc_column_text]<div class=\"vc_grid-container-wrapper vc_clearfix grid_type-page-relative wrapper_style_list\"><div class=\"vc_grid-container vc_clearfix wpb_content_element vc_basic_grid\"><div class=\"vc_grid vc_row vc_grid-gutter-35px vc_pageable-wrapper vc_hook_hover gen_text-center\" data-vc-pageable-content=\"true\"><div class=\"vc_pageable-slide-wrapper vc_clearfix siblinglist w-100 d-flex flex-wrap justify-content-center\" data-vc-grid-content=\"true\"><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236868\"><a href=\"https:\/\/www.genesys.com\/pt-br\/customer-migrations\"><h5>Migra\u00e7\u00f5es de clientes<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-620285\"><a href=\"https:\/\/www.genesys.com\/pt-br\/cx-in-focus\"><h5>CX em Foco<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-614315\"><a href=\"https:\/\/www.genesys.com\/pt-br\/xperience-on-tour-brasil\"><h5>Xperience On Tour Brasil<\/h5><p>Participe do Xperience on Tour 2026 no Grand Hyatt S\u00e3o Paulo, dia 05 de maio. Obtenha os insights que est\u00e3o acelerando a era da economia da experi\u00eancia do cliente com IA e compartilhe boas pr\u00e1ticas com pares da ind\u00fastria.<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-616110\"><a href=\"https:\/\/www.genesys.com\/pt-br\/tour\"><h5>Tour<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-602356\"><a href=\"https:\/\/www.genesys.com\/pt-br\/genesys-charitable-discount-program\"><h5>Programa de descontos da Genesys para institui\u00e7\u00f5es de caridade<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-604322\"><a href=\"https:\/\/www.genesys.com\/pt-br\/digital-customer-experience\"><h5>Experi\u00eancia digital do cliente<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-588815\"><a href=\"https:\/\/www.genesys.com\/pt-br\/responsible-ai\"><h5>IA respons\u00e1vel<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-590247\"><a href=\"https:\/\/www.genesys.com\/pt-br\/workforce-management-software\"><h5>Software de gest\u00e3o da for\u00e7a de trabalho<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-597988\"><a href=\"https:\/\/www.genesys.com\/pt-br\/ai-contact-center\"><h5>Contact center com IA<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-579207\"><a href=\"https:\/\/www.genesys.com\/pt-br\/customer-journey-management\"><h5>Gest\u00e3o da jornada do cliente<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-571495\"><a href=\"https:\/\/www.genesys.com\/pt-br\/scuderiaferrari\"><h5>Ferrari<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-578038\"><a href=\"https:\/\/www.genesys.com\/pt-br\/guide-to-copilots\"><h5>Copilots<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-560420\"><a href=\"https:\/\/www.genesys.com\/pt-br\/innovations\"><h5>Innovations<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-554896\"><a href=\"https:\/\/www.genesys.com\/pt-br\/contact-center-software\"><h5>Software de contact center<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-574723\"><a href=\"https:\/\/www.genesys.com\/pt-br\/lavercup\"><h5>Laver Cup<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-526774\"><a href=\"https:\/\/www.genesys.com\/pt-br\/genesys-cloud-ex\"><h5>Genesys Cloud EX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-526797\"><a href=\"https:\/\/www.genesys.com\/pt-br\/experience-orchestration\"><h5>Orquestra\u00e7\u00e3o das experi\u00eancias<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-498024\"><a href=\"https:\/\/www.genesys.com\/pt-br\/gcap\"><h5>GCAP<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-497277\"><a href=\"https:\/\/www.genesys.com\/pt-br\/thank-you-page\"><h5>Thank You Page<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-485466\"><a href=\"https:\/\/www.genesys.com\/pt-br\/why-join-us\"><h5>Por que se juntar a n\u00f3s<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-117004\"><a href=\"https:\/\/www.genesys.com\/pt-br\/blog\"><h5>Blog<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-462370\"><a href=\"https:\/\/www.genesys.com\/pt-br\/pointillist\"><h5>Pointillist<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-535643\"><a href=\"https:\/\/www.genesys.com\/pt-br\/pricing\"><h5>Pre\u00e7os<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-230065\"><a href=\"https:\/\/www.genesys.com\/pt-br\/genesys-cloud\"><h5>Genesys Cloud CX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-230072\"><a href=\"https:\/\/www.genesys.com\/pt-br\/cloud-platform\"><h5>Plataforma Genesys Cloud<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-252677\"><a href=\"https:\/\/www.genesys.com\/pt-br\/emergency-response\"><h5>Resposta \u00e0 emerg\u00eancia<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236872\"><a href=\"https:\/\/www.genesys.com\/pt-br\/call-center-cloud-migration-overview\"><h5>Vis\u00e3o geral da migra\u00e7\u00e3o do call center para a nuvem<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236870\"><a href=\"https:\/\/www.genesys.com\/pt-br\/call-center-cloud-migration\"><h5>Migra\u00e7\u00e3o do call center para a nuvem<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-619622\"><a href=\"https:\/\/www.genesys.com\/pt-br\/majesticks\"><h5>Majesticks<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-256790\"><a href=\"https:\/\/www.genesys.com\/pt-br\/cx-blueprint\"><h5>CX Blueprint<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-293132\"><a href=\"https:\/\/www.genesys.com\/pt-br\/microsoft\"><h5>Parceria com a Microsoft<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-325267\"><a href=\"https:\/\/www.genesys.com\/pt-br\/zoom\"><h5>Parceria com Zoom<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-320848\"><a href=\"https:\/\/www.genesys.com\/pt-br\/products\"><h5>Produtos<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-363295\"><a href=\"https:\/\/www.genesys.com\/pt-br\/superhuman\"><h5>Super Human Service<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-371632\"><a href=\"https:\/\/www.genesys.com\/pt-br\/fedramp\"><h5>Plataforma de engagement da Genesys e da Maximus<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-432056\"><a href=\"https:\/\/www.genesys.com\/pt-br\/genesys-dx\"><h5>Genesys DX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-621418\"><a href=\"https:\/\/www.genesys.com\/pt-br\/customer-awards\"><h5>Pr\u00eamios do Cliente<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-105935\"><a href=\"https:\/\/www.genesys.com\/pt-br\"><h5>In\u00edcio<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-106518\"><a href=\"https:\/\/www.genesys.com\/pt-br\/subscribe\"><h5>Planos de assinatura<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-104973\"><a href=\"https:\/\/www.genesys.com\/pt-br\/googlecloud\"><h5>Contact Center AI do Google Cloud<\/h5><p>Proporcione as melhores experi\u00eancias do cliente por meio da parceria entre a Genesys e a Google. <\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-104856\"><a href=\"https:\/\/www.genesys.com\/pt-br\/solutions\"><h5>Solu\u00e7\u00f5es<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-106222\"><a href=\"https:\/\/www.genesys.com\/pt-br\/customer-success\"><h5>Sucesso do cliente<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-104890\"><a href=\"https:\/\/www.genesys.com\/pt-br\/messaging\"><h5>Mensagens ass\u00edncronas<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-104869\"><a href=\"https:\/\/www.genesys.com\/pt-br\/platform\"><h5>Plataforma<\/h5><p>Promova experi\u00eancias do cliente magn\u00edficas com a Genesys Customer Experience Platform<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-105939\"><a href=\"https:\/\/www.genesys.com\/pt-br\/contact-us\"><h5>Fale conosco<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-105941\"><a href=\"https:\/\/www.genesys.com\/pt-br\/request-a-demo\"><h5>Solicite uma demonstra\u00e7\u00e3o<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-104873\"><a href=\"https:\/\/www.genesys.com\/pt-br\/innovations-altocloud\"><h5>Altocloud<\/h5><p>Obtenha insights sobre a jornada do seu cliente com a an\u00e1lise preditiva<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-103620\"><a href=\"https:\/\/www.genesys.com\/pt-br\/resources\"><h5>recursos<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-106260\"><a href=\"https:\/\/www.genesys.com\/pt-br\/events\"><h5>Eventos<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-106553\"><a href=\"https:\/\/www.genesys.com\/pt-br\/webinars\"><h5>Webinars<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-106211\"><a href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\"><h5>Hist\u00f3rias de sucesso<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-106180\"><a href=\"https:\/\/www.genesys.com\/pt-br\/company\"><h5>Empresa<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-106459\"><a href=\"https:\/\/www.genesys.com\/pt-br\/definitions\"><h5>Defini\u00e7\u00f5es<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-106284\"><a href=\"https:\/\/www.genesys.com\/pt-br\/login\"><h5>Genesys Login<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-105937\"><a href=\"https:\/\/www.genesys.com\/pt-br\/select-region\"><h5>Selecionar regi\u00e3o<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-106057\"><a href=\"https:\/\/www.genesys.com\/pt-br\/partners\"><h5>Vis\u00e3o geral do parceiro<\/h5><p>Os parceiros da Genesys t\u00eam acesso a tecnologias e oportunidades para aumentar a participa\u00e7\u00e3o no mercado, e os clientes podem trabalhar com uma rede de parceiros da Genesys para impulsionar seus neg\u00f3cios.<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-3 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-103638\"><a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\"><h5>Fun\u00e7\u00f5es<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1530122718332{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Innovations.jpg?id=16690) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;3\/5&#8243;][vc_column_text] Atenda a mais clientes em menos tempo com a automa\u00e7\u00e3o do contact center [\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;cta-bar&#8221; css=&#8221;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text] Coloque o poder da automa\u00e7\u00e3o para trabalhar para a sua empresa Est\u00e1 na hora de automatizar. A [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11405,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-104867","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/104867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=104867"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/104867\/revisions"}],"predecessor-version":[{"id":164949,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/104867\/revisions\/164949"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/11405"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=104867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}