{"id":103620,"date":"2018-10-26T14:18:41","date_gmt":"2018-10-26T21:18:41","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=103620"},"modified":"2025-09-10T21:59:22","modified_gmt":"2025-09-11T04:59:22","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/resources","title":{"rendered":"recursos"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"text-center\">Recursos<\/h1>\n<p style=\"text-align: center;\">Centro de recursos e experi\u00eancia do cliente<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746563441866{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Recursos Destacados<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid featured-only\" data-display=\"12\"><div class=\"featured-container\"><div class=\"featured-grid-row grid-row row grid-col-3\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"0\" data-tags=\"resources,avance sua tecnologia,level up your technology,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,white paper,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|escale o seu neg\u00f3cio|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio|white paper\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PT-BR-1.png\" height=\"800\" width=\"1330\" alt=\"Pt br state of cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience<\/h3><p class=\"brief-desc\">A pesquisa revelou que as expectativas dos clientes e colaboradores est\u00e3o em descompasso com a transforma\u00e7\u00e3o digital. Descubra as grandes apostas que precisam ser feitas para voc\u00ea se manter na vanguarda.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"1\" data-tags=\"resources,melhore a experi\u00eancia do colaborador,improve employee experience,demo,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"demo\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-copilot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Genesys-Cloud-Copilot-Demo-Video-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 genesys cloud copilot demo video thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o do Genesys Cloud Copilot<\/h3><p class=\"brief-desc\">Veja como o Genesys Cloud Copilot usa agentes de IA para dar suporte a agentes, supervisores e administradores com orienta\u00e7\u00e3o em tempo real, insights proativos e a\u00e7\u00f5es mais r\u00e1pidas no Genesys Cloud.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"2\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,guia pr\u00e1tico,guia pratico,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,journey management,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"guia pr\u00e1tico\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es|journey management|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-cx-playbook-for-the-agentic-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PT-BR_820x464-Resource-Thumbnail-The-CX-Playbook-for-the-Agenctic-Era.jpg\" height=\"464\" width=\"820\" alt=\"Pt br 820x464 resource thumbnail the cx playbook for the agenctic era\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Guia de CX para a Era Ag\u00eantica<\/h3><p class=\"brief-desc\">Transforme sua experi\u00eancia do cliente com orquestra\u00e7\u00e3o ag\u00eantica. Aprenda como unificar jornadas, aumentar a efici\u00eancia e impulsionar a fidelidade.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566693863{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Todos os recursos<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid has-filters\" data-display=\"12\"><div class=\"resources-grid-container\"><div class=\"resources-main-row row\"><div class=\"resources-grid-filters-col col-md-3 col-12\"><div class=\"filters-container d-lg-block d-md-flex d-block flex-wrap text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-item filter-search col-12 px-0\"><div class=\"form-floating\"><input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" placeholder=\"Buscar\" id=\"filter_search\">\r\n            <label for=\"filter_search\">Buscar<\/label><\/div><\/div><div class=\"accordion mt-1\" id=\"filter-accordion\">\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_contenttheme\">\r\n                    <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_contenttheme\" aria-expanded=\"true\" aria-controls=\"collapse-tax_contenttheme\">\r\n                        T\u00f3picos\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_contenttheme\" class=\"accordion-collapse collapse show\" aria-labelledby=\"heading-tax_contenttheme\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"melhore a experi\u00eancia do colaborador\" id=\"improve-employee-experience-pt-br\" data-slug=\"improve-employee-experience-pt-br\"><label class=\"form-check-label\" for=\"improve-employee-experience-pt-br\">Melhore a experi\u00eancia do colaborador<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"avance sua tecnologia\" id=\"level-up-your-technology-pt-br\" data-slug=\"level-up-your-technology-pt-br\"><label class=\"form-check-label\" for=\"level-up-your-technology-pt-br\">Avance sua tecnologia<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"melhore a experi\u00eancia do cliente\" id=\"melhore-a-experiencia-do-cliente\" data-slug=\"melhore-a-experiencia-do-cliente\"><label class=\"form-check-label\" for=\"melhore-a-experiencia-do-cliente\">Melhore a experi\u00eancia do cliente<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"escale o seu neg\u00f3cio\" id=\"grow-your-business-pt-br\" data-slug=\"grow-your-business-pt-br\"><label class=\"form-check-label\" for=\"grow-your-business-pt-br\">Escale o seu neg\u00f3cio<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_content_type\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_content_type\" aria-expanded=\"false\" aria-controls=\"collapse-tax_content_type\">\r\n                        Tipo de conte\u00fado\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_content_type\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_content_type\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"artigo da web\" id=\"web-article-pt-br\" data-slug=\"web-article-pt-br\"><label class=\"form-check-label\" for=\"web-article-pt-br\">Artigo da web<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"blog\" id=\"blog-pt-br\" data-slug=\"blog-pt-br\"><label class=\"form-check-label\" for=\"blog-pt-br\">Blog<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"checklist\" id=\"checklist-pt-br\" data-slug=\"checklist-pt-br\"><label class=\"form-check-label\" for=\"checklist-pt-br\">Checklist<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"demo\" id=\"demo-pt-br\" data-slug=\"demo-pt-br\"><label class=\"form-check-label\" for=\"demo-pt-br\">Demo<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ebook\" id=\"ebook-pt-br\" data-slug=\"ebook-pt-br\"><label class=\"form-check-label\" for=\"ebook-pt-br\">Ebook<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"guia pr\u00e1tico\" id=\"guia-pratico\" data-slug=\"guia-pratico\"><label class=\"form-check-label\" for=\"guia-pratico\">Guia pr\u00e1tico<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"infographic\" id=\"infographic-pt-br\" data-slug=\"infographic-pt-br\"><label class=\"form-check-label\" for=\"infographic-pt-br\">Infographic<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"interactive\" id=\"interactive-pt-br\" data-slug=\"interactive-pt-br\"><label class=\"form-check-label\" for=\"interactive-pt-br\">Interactive<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"product overview\" id=\"product-overview-pt-br\" data-slug=\"product-overview-pt-br\"><label class=\"form-check-label\" for=\"product-overview-pt-br\">Product overview<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"relat\u00f3rio\" id=\"report-pt-br\" data-slug=\"report-pt-br\"><label class=\"form-check-label\" for=\"report-pt-br\">Relat\u00f3rio<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"success story\" id=\"success-story-pt-br\" data-slug=\"success-story-pt-br\"><label class=\"form-check-label\" for=\"success-story-pt-br\">Success story<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"video\" id=\"video-pt-br\" data-slug=\"video-pt-br\"><label class=\"form-check-label\" for=\"video-pt-br\">Video<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"white paper\" id=\"white-paper-pt-br\" data-slug=\"white-paper-pt-br\"><label class=\"form-check-label\" for=\"white-paper-pt-br\">White paper<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        Industria\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"com\u00e9rcio varejista\" id=\"retail-pt-br\" data-slug=\"retail-pt-br\"><label class=\"form-check-label\" for=\"retail-pt-br\">Com\u00e9rcio varejista<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"financeiro\" id=\"financial-pt-br\" data-slug=\"financial-pt-br\"><label class=\"form-check-label\" for=\"financial-pt-br\">Financeiro<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industrial\" id=\"industrial-pt-br\" data-slug=\"industrial-pt-br\"><label class=\"form-check-label\" for=\"industrial-pt-br\">Industrial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"p\u00fablico\" id=\"public-pt-br\" data-slug=\"public-pt-br\"><label class=\"form-check-label\" for=\"public-pt-br\">P\u00fablico<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"sa\u00fade\" id=\"healthcare-pt-br\" data-slug=\"healthcare-pt-br\"><label class=\"form-check-label\" for=\"healthcare-pt-br\">Sa\u00fade<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-pt-br\" data-slug=\"technology-pt-br\"><label class=\"form-check-label\" for=\"technology-pt-br\">Technology<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        Funcionalidades\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-and-reporting-pt-br\" data-slug=\"analytics-and-reporting-pt-br\"><label class=\"form-check-label\" for=\"analytics-and-reporting-pt-br\">Analytics and reporting<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"cloud-migration-pt-br\" data-slug=\"cloud-migration-pt-br\"><label class=\"form-check-label\" for=\"cloud-migration-pt-br\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"engagement\" id=\"digital-pt-br\" data-slug=\"digital-pt-br\"><label class=\"form-check-label\" for=\"digital-pt-br\">Engagement<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ia e automa\u00e7\u00e3o\" id=\"ai-and-automation-pt-br\" data-slug=\"ai-and-automation-pt-br\"><label class=\"form-check-label\" for=\"ai-and-automation-pt-br\">IA e automa\u00e7\u00e3o<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound-pt-br\" data-slug=\"inbound-pt-br\"><label class=\"form-check-label\" for=\"inbound-pt-br\">Inbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"integra\u00e7\u00f5es\" id=\"integrations-pt-br\" data-slug=\"integrations-pt-br\"><label class=\"form-check-label\" for=\"integrations-pt-br\">Integra\u00e7\u00f5es<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"journey-management-pt-br\" data-slug=\"journey-management-pt-br\"><label class=\"form-check-label\" for=\"journey-management-pt-br\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound-pt-br\" data-slug=\"outbound-pt-br\"><label class=\"form-check-label\" for=\"outbound-pt-br\">Outbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"security and availability\" id=\"security-and-availability-pt-br\" data-slug=\"security-and-availability-pt-br\"><label class=\"form-check-label\" for=\"security-and-availability-pt-br\">Security and availability<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications\" id=\"unified-communications-pt-br\" data-slug=\"unified-communications-pt-br\"><label class=\"form-check-label\" for=\"unified-communications-pt-br\">Unified communications<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"voice\" id=\"voice-pt-br\" data-slug=\"voice-pt-br\"><label class=\"form-check-label\" for=\"voice-pt-br\">Voice<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"wem-pt-br\" data-slug=\"wem-pt-br\"><label class=\"form-check-label\" for=\"wem-pt-br\">WEM<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">Limpar filtros<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"0\" data-tags=\"blog,avance sua tecnologia,level up your technology,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/sustainable-growth-in-the-age-of-ai-starts-with-empathy-1260x709.webp\" height=\"709\" width=\"1260\" alt=\"Sustainable growth in the age of ai starts with empathy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O crescimento sustent\u00e1vel na era da IA come\u00e7a com empatia | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"1\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-cx-leaders-can-scale-agentic-ai-insights-from-the-world-economic-forum\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/wef-agentic-ai.jpg\" height=\"832\" width=\"1248\" alt=\"Wef and genesys agentic ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como L\u00edderes de CX Podem Escalar IA Ag\u00eantica: Insights do F\u00f3rum Econ\u00f4mico Mundial<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-article\" data-index=\"2\" data-tags=\"article,avance sua tecnologia,level up your technology,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation,journey management\" data-post-type=\"article\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/point-solutions-vs-unified-cx-platforms-explained\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-5-1.jpg\" height=\"450\" width=\"800\" alt=\"Output.auto (5)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Solu\u00e7\u00f5es pontuais vs. plataformas de CX unificadas explicadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"3\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,engagement,digital,integra\u00e7\u00f5es,integrations,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"engagement|integra\u00e7\u00f5es|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/conversation-to-context-the-next-phase-of-cx-in-financial-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-4.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (4)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O futuro da experi\u00eancia do cliente em servi\u00e7os financeiros: experi\u00eancias conectadas | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"4\" data-tags=\"resources,avance sua tecnologia,level up your technology,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,white paper,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|escale o seu neg\u00f3cio|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio|white paper\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PT-BR-1-1260x758.png\" height=\"758\" width=\"1260\" alt=\"Pt br state of cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"5\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/2026-state-of-customer-experience-report-latin-americas-accelerated-path-to-agentic-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/socx2026-ptbr-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"2026 state of customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Relat\u00f3rio State of Customer Experience 2026: o caminho acelerado da Am\u00e9rica Latina para uma CX ag\u00eantica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"6\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/agentic-ai-and-the-autonomous-future-of-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-2.jpg\" height=\"500\" width=\"800\" alt=\"Output.auto (3)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA Ag\u00eantica e o Futuro das Experi\u00eancias Aut\u00f4nomas do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"7\" data-tags=\"blog,escale o seu neg\u00f3cio,grow your business,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"escale o seu neg\u00f3cio\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/customer-experience-in-insurance-from-cost-center-to-growth-engine\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-06-29-133939.png\" height=\"511\" width=\"767\" alt=\"Screenshot 2026 06 29 133939\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Experi\u00eancia do cliente em seguros: Transformando a CX em um motor de crescimento | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"8\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/experience-under-pressure-why-better-decisions-require-better-context\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e3c1e89a-10c7-4765-b3f1-a85624808e4f.25528584-df69-4470-84db-42023f6414be-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"E3c1e89a 10c7 4765 b3f1 a85624808e4f.25528584 df69 4470 84db 42023f6414be\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Experi\u00eancia sob press\u00e3o: Por que o contexto impulsiona melhores experi\u00eancias do cliente? | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"9\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/becoming-ai-first-insights-from-genesys-and-the-world-economic-forum\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ai-first-enterprise-wef.jpg\" height=\"667\" width=\"1000\" alt=\"Wef and genesys ai first enterprise\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O que \u00e9 necess\u00e1rio para se tornar uma empresa AI-first \u2014 Insights da Genesys e do WEF<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"10\" data-tags=\"resources,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/leading-the-way-in-customer-experience-with-ai\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Liderando o caminho na experi\u00eancia do cliente com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"11\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/what-high-performing-experience-leaders-have-in-common\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Experience-Orchestration-blog-hero-image.jpg\" height=\"293\" width=\"440\" alt=\"Experience orchestration blog hero image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O que os l\u00edderes de experi\u00eancia de alto desempenho t\u00eam em comum<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"12\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/why-great-teams-dont-rely-on-one-perfect-shot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-SEARCH-Majesticks-Brand-Photography-17-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Ai search majesticks brand photography 17\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por que grandes equipes n\u00e3o dependem de uma \u00fanica tacada perfeita<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"13\" data-tags=\"blog,avance sua tecnologia,level up your technology,sa\u00fade,healthcare,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/where-ai-meets-reality-workflow-orchestration-as-the-key-to-healthcare-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Human-centered-healthcare-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Portrait of laughing mixed race doctor outdoors at hospital\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Onde a IA Encontra a Realidade: Orquestra\u00e7\u00e3o de Fluxo de Trabalho como a Chave para a Transforma\u00e7\u00e3o da Sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"14\" data-tags=\"resources,melhore a experi\u00eancia do colaborador,improve employee experience,demo,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"demo\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-copilot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Genesys-Cloud-Copilot-Demo-Video-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 genesys cloud copilot demo video thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o do Genesys Cloud Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"15\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/balancing-ai-and-human-support-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/charanjeet-dhiman-mHusyBu4bxM-unsplash-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Customer service agents answering customer calls\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Equilibrando IA e atendimento humano ao cliente em CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"16\" data-tags=\"blog,avance sua tecnologia,level up your technology,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/why-connected-ai-elevates-cx-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Connected-AI-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"Happy and trendy woman browsing on phone while wearing earphones and listening to music while sitting at outdoor cafe in night city. happy woman streaming subscription app or making video call\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por que a IA conectada eleva o valor da CX?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"17\" data-tags=\"blog,avance sua tecnologia,level up your technology,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/experience-orchestration-with-agentic-ai-and-whatsapp-the-future-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-06-02-143307.png\" height=\"510\" width=\"762\" alt=\"Screenshot 2026 06 02 143307\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Orquestra\u00e7\u00e3o de experi\u00eancias com IA Ag\u00eantica e WhatsApp | O futuro da CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"18\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/scalability-and-flexibility-ccaas-for-growing-businesses\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-11.jpg\" height=\"422\" width=\"800\" alt=\"Output.auto (11)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Escalabilidade e flexibilidade: CCaaS para empresas em crescimento<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"19\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/5-brands-proving-the-value-of-a-unified-customer-experience-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-05-19-154650-e1779223690447.png\" height=\"509\" width=\"771\" alt=\"Screenshot 2026 05 19 154650\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5 marcas que comprovam o valor de uma plataforma unificada de experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"20\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-2026-orchestrators-innovation-awards-finalists-set-the-bar-for-experience-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trophies-OIAs25-at-XPR-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Trophies for 2025 orchestrators innovation awards\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os finalistas do Orchestrators Innovation Awards 2026 definem um novo padr\u00e3o para a inova\u00e7\u00e3o em experi\u00eancias<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"21\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,guia pr\u00e1tico,guia pratico,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,journey management,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"guia pr\u00e1tico\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es|journey management|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-cx-playbook-for-the-agentic-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PT-BR_820x464-Resource-Thumbnail-The-CX-Playbook-for-the-Agenctic-Era.jpg\" height=\"464\" width=\"820\" alt=\"Pt br 820x464 resource thumbnail the cx playbook for the agenctic era\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Guia de CX para a Era Ag\u00eantica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"22\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/5-brands-using-ai-to-scale-efficiency-without-sacrificing-experience-quality\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-1.jpg\" height=\"534\" width=\"800\" alt=\"Output.auto (3)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5 marcas que usam IA para escalar a efici\u00eancia sem sacrificar a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"23\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/why-cx-measurement-needs-to-evolve\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cxoverview.jpg\" height=\"600\" width=\"900\" alt=\"Cx measurement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por que a medi\u00e7\u00e3o de CX precisa evoluir<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"24\" data-tags=\"blog,avance sua tecnologia,level up your technology,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/meet-your-new-ai-team-member-genesys-cloud-copilot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Meet-Genesys-Cloud-Copilot-1260x840.png\" height=\"840\" width=\"1260\" alt=\"Knowledge worker at her computer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conhe\u00e7a seu novo colega de equipe de IA: o Genesys Cloud Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"25\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-copilot-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-copilot-overview.jpg\" height=\"464\" width=\"820\" alt=\"Resource thumbnail copilot overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vis\u00e3o geral do produto Genesys Cloud Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"26\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,unified communications\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o|unified communications\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/building-a-scalable-contact-center-a-ccaas-scaling-strategy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto_.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construindo um contact center escal\u00e1vel: Uma estrat\u00e9gia de escalonamento de CCaaS<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"27\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,interactive,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"interactive\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/top-cx-trends-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Webinar_820x464.jpg\" height=\"464\" width=\"820\" alt=\"Resource thumbnail webinar 820x464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Principais tend\u00eancias de CX em 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"28\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/ai-hallucination-why-it-happens-and-how-to-prevent-it-in-the-age-of-agentic-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-5.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (5)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Alucina\u00e7\u00e3o da IA: Por que acontece e como preveni-la na era da IA ag\u00eantica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"29\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,p\u00fablico,public,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/human-first-ai-powered-a-leadership-blueprint-for-modern-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Group_collaboration-1260x738.jpeg\" height=\"738\" width=\"1260\" alt=\"Group collaboration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Human-first e potencializa\u00e7\u00e3o via IA: Um Plano de Lideran\u00e7a para o CX Moderno<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"30\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por Que a Agentic AI Requer uma Plataforma, N\u00e3o uma Solu\u00e7\u00e3o Pontual<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"31\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-experience-economy-why-experience-is-now-the-product\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-Experience-Economy-Blog-Resource-Thumbnail.png\" height=\"582\" width=\"1029\" alt=\"The experience economy blog resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A economia da experi\u00eancia: por que a experi\u00eancia agora \u00e9 o produto  <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"32\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MaestroAdobeStock_1798912305-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As novas regras da lideran\u00e7a de CX em um mundo impulsionado por IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"33\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/customer-loyalty-and-business-efficiency-with-genesys-cloud-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Customer-loyalty-and-business-efficiency-with-Genesys-Cloud-AI-1260x713.png\" height=\"713\" width=\"1260\" alt=\"820&#215;464 resource thumbnail ebook customer loyalty and business efficiency with genesys cloud ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fidelidade do cliente e efici\u00eancia nos neg\u00f3cios com o Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"34\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-future-of-cx-will-be-built-on-intelligent-ecosystems\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SN_AdobeStock_729969701-scaled-e1771269118852-1260x770.jpeg\" height=\"770\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O futuro de CX ser\u00e1 constru\u00eddo sobre ecossistemas inteligentes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"35\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,voice,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o|voice\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/modernizing-cx-with-agentic-ai-and-whatsapp-with-voice\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WhatsAppAdobeStock_459278063-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Moderniza\u00e7\u00e3o da CX com IA ag\u00eantica e WhatsApp com voz<\/h3><\/div><div 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d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o do Genesys Cloud Agentic Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"40\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-agentic-virtual-agent-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-landing-Page-Thumbnail-1-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Selecione a abordagem mais adequada para habilitar a IA conversacional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"43\" data-tags=\"article,avance sua tecnologia,level up your technology,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a 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data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/mit-relatorio-ia-agentica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/agentic-AI_capability_CTA-block_mobile-2025.jpg\" height=\"560\" width=\"351\" alt=\"Agentic ai capability cta block mobile 2025\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA ag\u00eantica no Brasil e na Am\u00e9rica Latina: o equil\u00edbrio entre inova\u00e7\u00e3o e confian\u00e7a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"45\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/55049101701_c0094f71ea_o-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA, confian\u00e7a e o futuro da CX: Principais insights de Davos 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"46\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,sa\u00fade,healthcare,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-future-of-healthcare-a-global-transformation-of-patient-and-member-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Lionfish-promo-Resource-LP-Thumbnail-image-820x528-1.png\" height=\"528\" width=\"820\" alt=\"Lionfish promo   resource lp   thumbnail image 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only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"48\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,demo,video,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-ai-powered-experience-orchestration-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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alt=\"Landing page thumbnail 824x528 a (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Avalia\u00e7\u00e3o de casos de uso de IA para atendimento ao cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"63\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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data-tax_contenttheme=\"escale o seu neg\u00f3cio\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/global-availability-with-genesys-cloud-a-technical-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Global-Availability-Genesys-Cloud.jpg\" height=\"247\" width=\"440\" alt=\"Global availability genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Disponibilidade global com Genesys Cloud: um guia t\u00e9cnico<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"65\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1539618004-scaled-e1761060706802-1260x636.jpeg\" height=\"636\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Recomenda\u00e7\u00f5es importantes para a migra\u00e7\u00e3o de um contact center para a nuvem <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"66\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-genesys-and-scaled-cognition-are-shaping-the-future-of-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Blog-1.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div 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component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/como-a-inteligencia-artificial-esta-moldando-o-customer-experience-no-brasil\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Display-banners-copy-FR-copy-540x300-px.png\" height=\"300\" width=\"540\" alt=\"Display banners copy   fr copy 540&#215;300 px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como a Intelig\u00eancia Artificial Est\u00e1 Moldando o Customer Experience no Brasil<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"88\" data-tags=\"blog,avance sua tecnologia,level up your technology,cloud migration,ia e 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experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/discovering-the-business-value-of-ai-a-new-model-for-growth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_643316121-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descoberta do valor comercial da IA: um novo modelo de crescimento<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"96\" 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src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Mega-Menu.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail mega menu\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Transforme a presta\u00e7\u00e3o de servi\u00e7os com a Genesys e a ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"98\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,inbound,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|inbound|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/crowdsourcing-brand-loyalty-how-social-media-impacts-your-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_949615801-scaled-e1750718878203-1260x789.jpeg\" height=\"789\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fidelidade \u00e0 marca por crowdsourcing: como as redes sociais afetam a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"99\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2560x1707-Blog-Image-AI-for-the-Experience-Economy-1260x840.png\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA para a Economia da Experi\u00eancia: Como entregar o pr\u00f3ximo n\u00edvel de CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"100\" data-tags=\"resources,avance sua tecnologia,level up your technology,checklist,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/plan-your-cloud-migration-roadmap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cloud-Migration-LP-2-360x240-px.png\" height=\"240\" width=\"360\" alt=\"Cloud migration lp 2 360&#215;240 px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Planeje sua migra\u00e7\u00e3o para a nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"101\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/migration-kit-make-your-move-to-the-cloud-now\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As quatro fases preparat\u00f3rias para a evolu\u00e7\u00e3o em CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"102\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/customer-journey-analytics-demo\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Customer Journey Analytics Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"103\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/laying-the-groundwork-for-agentic-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F@2x-1260x842.webp\" height=\"842\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Prepara\u00e7\u00e3o da base para a IA ag\u00eantica na experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"104\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-ai-guides-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/823x480-Genesys-com-Thumbnail-AI-Guides-Demo.png\" height=\"480\" width=\"823\" alt=\"823&#215;480 genesys com thumbnail ai guides demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Guides Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"105\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/gartner-voice-of-the-customer-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cta_img-levels_of_experience_orchestration.png\" height=\"474\" width=\"508\" alt=\"Cta img levels of experience orchestration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner Voice of the Customer for Contact Center as a Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"106\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/genesys-cloud-ai-ethics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00c9tica da IA do Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"107\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,financeiro,financial,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/staying-competitive-the-new-era-of-financial-services-resilience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1006821281-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Manter a competitividade: a nova era da resili\u00eancia dos servi\u00e7os financeiros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"108\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F-e1750784463547.png\" height=\"547\" width=\"818\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ofere\u00e7a o pr\u00f3ximo n\u00edvel de experi\u00eancia com Genesys Cloud AI Studio e AI Guides<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"109\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,financeiro,financial,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-insurance-industrys-ai-moment-efficiency-loyalty-and-scalable-growth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_443307342-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O momento da IA no setor de seguros: efici\u00eancia, fidelidade e crescimento escal\u00e1vel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"110\" data-tags=\"blog,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os n\u00edveis de orquestra\u00e7\u00e3o da experi\u00eancia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"111\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/the-ultimate-cx-ai-glossary-for-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1215415998-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O gloss\u00e1rio definitivo de IA para CX em contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"112\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,financeiro,financial,p\u00fablico,public,sa\u00fade,healthcare,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,outbound,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"financeiro|p\u00fablico|sa\u00fade\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o|journey management|outbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/cx-leaders-reveal-their-teams-strengths-for-delivering-exceptional-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_300144034-scaled-e1750436905158-1260x771.jpeg\" height=\"771\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u00edderes de CX revelam os pontos fortes de suas equipes para entregar experi\u00eancias excepcionais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"113\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CIA4.jpg\" height=\"524\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">An\u00fancio dos finalistas do Genesys Customer Innovation Awards 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"114\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/unlocking-the-power-of-whatsapp-for-outbound-campaigns\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1185788922-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Explorando o poder do WhatsApp para as campanhas outbound<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"115\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/built-in-versus-bolt-on-benefits-of-an-ai-powered-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_284813549-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Integrada versus anexada: os benef\u00edcios de uma plataforma de CX com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"116\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/understanding-sentiment-analysis-with-social-listening-and-monitoring\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_286672411-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Compreens\u00e3o da an\u00e1lise de sentimentos com social listening e monitoramento<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"117\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/unified-experience-from-genesys-and-servicenow-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-ServiceNow-2.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 servicenow (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Unified Experience da Genesys e ServiceNow Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"118\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-predictive-routing-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GPR-product-overview-thumbnail.png\" height=\"464\" width=\"820\" alt=\"Gpr product overview thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vis\u00e3o geral do roteamento preditivo do Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"119\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1148884500-scaled-e1747415229878-1260x733.jpeg\" height=\"733\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys e Salesforce compartilham insights sobre IA para integrar empatia e efici\u00eancia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"120\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-ai-for-supervisors-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-Product-Overview-Supervisor-Copilots.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail product overview   supervisor copilots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vis\u00e3o geral do Genesys Cloud AI para 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width=\"1260\" alt=\"Trendsetters for 2025 ebook thumbnails bg7\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como l\u00edderes brasileiros est\u00e3o usando IA para transformar a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"122\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" 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cliente,melhore a experiencia do cliente,demo,video,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/supervisor-copilot-and-virtual-supervisor-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Supervisor-Copilot-demo.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 supervisor copilot demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o do Supervisor Copilot e do Supervisor Virtual<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container 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data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ai-in-hr-boosting-workforce-engagement-and-retention\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_546231249-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai in hr, human relations, artificial intelligence, customer experience, employee experience, retention\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA em RH: aumento da reten\u00e7\u00e3o e do engagement da for\u00e7a de trabalho<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"128\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,financeiro,financial,p\u00fablico,public,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"financeiro|p\u00fablico\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/four-real-world-ai-use-cases-of-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_559104042-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai use cases, customer experience, artificial intelligence, cx, employee experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quatro casos de uso reais de IA em experi\u00eancias do cliente de sucesso<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"129\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/state-of-cx-latam\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" height=\"464\" width=\"820\" alt=\"State of cx mm notext\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Experi\u00eancia do Cliente: Principais insights da Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"130\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 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and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/ai-powered-experience-orchestration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   the ai powered orchestration playbook 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Manual de Orquestra\u00e7\u00e3o da Experi\u00eancia com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"132\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Orchestrators_blog_8192x5464-1260x840.png\" height=\"840\" width=\"1260\" alt=\"Genesys orchestrators blog 8192x5464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Orchestrators: entre no centro das aten\u00e7\u00f5es da inova\u00e7\u00e3o em experi\u00eancia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"133\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,guia pr\u00e1tico,guia pratico,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"guia pr\u00e1tico\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/practical-guide-to-mastering-journey-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/image-5-2.png\" height=\"464\" width=\"820\" alt=\"Image (5)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia pr\u00e1tico para dominar a gest\u00e3o da jornada do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"134\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" 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automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-emergence-of-a-new-strategic-platform-experience-orchestration-beyond-the-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x54034-1.png\" height=\"540\" width=\"820\" alt=\"Genesys ai powered experience orchestration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A ascens\u00e3o de uma nova plataforma estrat\u00e9gica: Orquestra\u00e7\u00e3o da experi\u00eancia al\u00e9m do contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"136\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-social-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/social-media-hero-image.png\" height=\"480\" width=\"632\" alt=\"Social media hero image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Social vis\u00e3o geral do produto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"137\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" height=\"548\" width=\"821\" alt=\"Genesys cloud cx 4, ai, customer experience, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud CX 4: Entregando mais experi\u00eancias movidas por IA com o melhor custo-benef\u00edcio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"138\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a 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automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-ai-and-automation-for-supervisors-can-boost-efficiency-and-employee-performance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_226045535-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, automation, artificial intelligence, ai copilot, supervisor copilot, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como a IA e a automa\u00e7\u00e3o para supervisores podem impulsionar a efici\u00eancia e o desempenho dos colaboradores <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"140\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/3-keys-to-delivering-unified-experiences-with-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_666715368-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Servicenow, genesys, unified customer experience, unified employee experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">3 elementos-chave para oferecer experi\u00eancias unificadas com Genesys e ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"141\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A lista definitiva de 29 m\u00e9tricas e KPIs para call centers*<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"142\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-trendsetters-in-ai-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trendsetters-For-2025-eBook-Thumbnails_bg7-1260x713.png\" height=\"713\" width=\"1260\" alt=\"Trendsetters for 2025 ebook thumbnails bg7\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco tend\u00eancias em inova\u00e7\u00e3o com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"143\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-power-of-ai-in-customer-experience-goes-beyond-the-chatbot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Beyond-the-chatbot-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, customer experience, cx, chatbot, virtual agent\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O poder da IA na experi\u00eancia do cliente vai muito al\u00e9m de chatbtos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"144\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Virtual-Agent-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 virtual agent demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"145\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/is-empathy-missing-in-the-pc-insurance-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_988602576-1260x630.jpeg\" height=\"630\" width=\"1260\" alt=\"Insurance customer experience claims catastrophic events outbound engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Est\u00e1 faltando empatia na experi\u00eancia do cliente no setor de seguros de propriedade e responsabilidade civil?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"146\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,relat\u00f3rio,report,unified communications,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" 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data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/97c80f14-trends-566x378.jpg\" height=\"378\" width=\"566\" alt=\"Two creative millenial small business owners working on social media\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Atendimento proativo: Usando IA para antecipar as necessidades dos clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"148\" data-tags=\"blog,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/justomer-journey-orchestration-hdr-img.png\" height=\"351\" width=\"598\" alt=\"Justomer journey orchestration hdr img\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desbloqueando o poder da orquestra\u00e7\u00e3o da jornada do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"149\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\"><div 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class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"151\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/practical-ai-use-cases-to-drive-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1083745441-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"Ai, cx, customer experience, conversational ai, customer service, ai use cases\"><\/div><div 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href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/contact-center-software-costs-and-implementation-strategies\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_911381885-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cloud contact center software costs, call center software, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Custos e estrat\u00e9gias de implementa\u00e7\u00e3o do software de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"153\" data-tags=\"collateral,infographic,ia e automa\u00e7\u00e3o,ai and automation,unified communications,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|unified communications\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/cobranca_test\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Icon_Sustainability_Light-BG_Web.svg\" height=\"100\" width=\"100\" alt=\"Icon sustainability light bg web\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Caso de Uso Genesys AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"154\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/contact-center-software-integrations-you-can-use-today\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_549843567-scaled-e1732211030429-1260x803.jpeg\" height=\"803\" width=\"1260\" alt=\"Contact center software integrations, appfoundry partners, open api, genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Integra\u00e7\u00f5es de software de contact center que voc\u00ea pode usar hoje<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"155\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/making-your-customer-service-experience-merry-and-bright-over-the-holidays\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_550967395-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Consumer experience, customer experience, customer service, holiday, cx, ai, chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tornando sua experi\u00eancia de atendimento ao cliente alegre e iluminada durante as festas de fim de ano<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"156\" data-tags=\"resources,escale o seu neg\u00f3cio,grow your business,ebook,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"escale o seu neg\u00f3cio\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-ai-experience-tokens\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-ebook-Genesys-Cloud-AI-Experience-tokens_A.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook genesys cloud ai experience tokens a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tokens do Genesys Cloud AI Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"157\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots.jpg\" height=\"464\" width=\"820\" alt=\"Virtual agents breaking free from the limits of traditional chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agentes virtuais: al\u00e9m dos limites dos chatbots tradicionais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"158\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/conversational-intelligence-and-the-next-gen-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_318176238-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ci, conversational intelligence, ci tools, ai, customer experience, cx, analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Intelig\u00eancia conversacional e contact center de \u00faltima gera\u00e7\u00e3o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"159\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/speech-analytics-meets-ai-a-new-era-in-quality-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_266301879-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Speech analytics, employee experience, contact center, workforce, ai, quality management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">An\u00e1lise de voz com IA: uma nova era na gest\u00e3o da qualidade\u202f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"160\" data-tags=\"resources,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/predictive-routing-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Predictive_Routing_Video_Demo-Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Predictive routing video demo thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o de roteamento preditivo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"161\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7-best-practices-for-building-customer-loyalty_2024-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Seven best practices for building customer loyalty with ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As sete melhores pr\u00e1ticas para consolidar a fidelidade do cliente com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"162\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-report-CX-in-the-era-of-AI.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail report cx in the era of ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A experi\u00eancia do cliente na era da IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"163\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/empower-agents-in-real-time-with-conversational-intelligence-and-generative-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail_Short-form-Agent-Copilot-Product-Overview.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail short form   agent copilot product overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Capacite os agentes em tempo real com intelig\u00eancia conversacional e IA generativa.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"164\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,guia pr\u00e1tico,guia pratico,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"guia pr\u00e1tico\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/practical-guide-to-web-messaging\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-web-messaging-566x318.jpeg\" height=\"318\" width=\"566\" alt=\"Woman sitting at table, using laptop\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia pr\u00e1tico para otimizar SMS e aplicativos de mensagem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"165\" data-tags=\"blog,escale o seu neg\u00f3cio,grow your business,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"escale o seu neg\u00f3cio\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/leading-in-the-ai-era-means-rethinking-executive-roles\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_694257110-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, caio, executives, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Liderar na era da IA significa repensar os pap\u00e9is executivos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"166\" data-tags=\"resources,avance sua tecnologia,level up your technology,guia pr\u00e1tico,guia pratico,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"guia pr\u00e1tico\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/practical-guide-to-creating-a-contact-center-rfp\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/32cabb89-324f-451f-bad2-8ff4401268c0.png\" height=\"480\" width=\"880\" alt=\"32cabb89 324f 451f bad2 8ff4401268c0\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia pr\u00e1tico para criar um RFP de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"167\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/contact-center_resource-thumbnail_4.png\" height=\"464\" width=\"820\" alt=\"Contact center resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por que as empresas escolhem o Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"168\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-1260x720.jpeg\" height=\"720\" width=\"1260\" alt=\"Workforce engagement management, wem, employee engagement, contact center, ai, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como as ferramentas baseadas em IA revolucionam o gerenciamento da for\u00e7a de trabalho<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"169\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-genesys-cloud-ai-progressive-adoption-model\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-Genesys-Cloud-AI-progressive-adoption-model.png\" height=\"240\" width=\"440\" alt=\"The genesys cloud ai progressive adoption model\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O modelo de ado\u00e7\u00e3o progressiva do Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"170\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/generationaldynamics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generational-Dynamics-and-the-exp-economy.png\" height=\"528\" width=\"824\" alt=\"Generational dynamics and the experience economy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Din\u00e2micas geracionais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"171\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Genesys cloud, agent copilot, ai, contact center, agent assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">An\u00e1lise do Genesys Cloud Agent Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"172\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/finding-the-balance-for-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_723607759-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, artificial intelligence, ai tools, customer experience, customer service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Encontrando o equil\u00edbrio da IA na experi\u00eancia do cliente <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"173\" data-tags=\"resources,ebook,ia e automa\u00e7\u00e3o,ai and automation,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/four-megatrends-that-could-threaten-your-contact-center-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-four_megatrends.jpg\" height=\"480\" width=\"880\" alt=\"Megatrends that could threaten your contact centre security\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quatro megatend\u00eancias que podem amea\u00e7ar a seguran\u00e7a do seu contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"174\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/get-to-know-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conhe\u00e7a o Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"175\" data-tags=\"blog,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/harnessing-the-power-of-ai-with-a-move-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_717435569-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai powered experience orchestration, seamless customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aproveitando o poder da IA com aux\u00edlio da nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"176\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/humans-and-ai-in-unison-driving-the-new-era-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Humans-and-AI-in-unison-300x164-1.webp\" height=\"164\" width=\"300\" alt=\"Humans and ai in unison 300&#215;164\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Relat\u00f3rio Humanos e IA em sintonia: conduzindo a nova era da CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"177\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/measure-what-matters-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Page-CIN-MW540x300-px-4.png\" height=\"300\" width=\"540\" alt=\"Customer loyalty ebook\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Me\u00e7a o que Importa: Lealdade do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"178\" data-tags=\"blog,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/cx-leaders-now-is-the-time-to-adapt-and-aace-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_746024465-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ki, ai, customer experience, cx, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u00edderes de CX: Agora \u00e9 a hora de se adaptar e adotar a IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"179\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/using-ai-in-customer-service-automation-to-cultivate-trust\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_820232504-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai in customer service, generative ai, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Usando IA na automa\u00e7\u00e3o do atendimento ao cliente para construir confian\u00e7a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"180\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-generative-ai-is-transforming-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_721417568-scaled-e1717519195162-1260x693.jpeg\" height=\"693\" width=\"1260\" alt=\"Generative ai, genesys cloud, amazon bedrock, aws, customer experience, customer engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como a IA Generativa Est\u00e1 Transformando o Engajamento com o Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"181\" data-tags=\"blog,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/a-inteligencia-artificial-e-a-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-and-the-CX.png\" height=\"720\" width=\"720\" alt=\"Ai and the cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Intelig\u00eancia Artificial e Experi\u00eancia do Cliente: O Papel Estrat\u00e9gico do Conselheiro na Era Digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"182\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/how-to-build-your-business-case-for-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-ebook-Business-case-for-AI_A.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook business case for ai a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como construir seu Case de Neg\u00f3cios para IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"183\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/how-generative-ai-will-transform-your-cx-program\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner_How-Generative-AI_Thumb.png\" height=\"480\" width=\"880\" alt=\"Gartner how generative ai thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como a IA Generativa Transformar\u00e1 seu Programa de Experi\u00eancia do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"184\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/connect-the-dots-in-your-data-with-customer-journey-analytics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_719925898-scaled.jpeg\" height=\"639\" width=\"1260\" alt=\"Arvig customer journey analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conecte os Pontos em seus Dados com An\u00e1lise da Jornada do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"185\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-SFDC-thumb_pt-BR.png\" height=\"480\" width=\"880\" alt=\"Product overview   genesys  sfdc thumb pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud da Genesys e Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"186\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Five-Trendsetters-in-CX-Innovation_2024_pt-BR-1260x974.png\" height=\"974\" width=\"1260\" alt=\"Five trendsetters in cx innovation 2024 pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco criadores de tend\u00eancia e Inova\u00e7\u00e3o em CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"187\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/top-cx-trends-2024\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-trends-22-featured-566x320.jpg\" height=\"320\" width=\"566\" alt=\"Cx trends 22 featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Principais Tend\u00eancias em CX em 2024 e Al\u00e9m<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"188\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/checklist-unify-your-crm-system-and-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CRM_and_CCaaS-CL-EN-_thumbnail.png\" height=\"480\" width=\"880\" alt=\"Crm and ccaas cl en  thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Al\u00e9m da integra\u00e7\u00e3o b\u00e1sica: unifique seu sistema CRM e o contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"189\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/customer-experience-horizons\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-Horizons-cover-thumbnail-cropped.jpg\" height=\"1146\" width=\"1260\" alt=\"Cx horizons cover thumbnail   cropped\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Customer experience horizons<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"190\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/product-overview-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-cx_cloud_genesys_salesforce_overview.png\" height=\"464\" width=\"820\" alt=\"Resource thumb cx cloud genesys salesforce overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud da Genesys e da Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"191\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-software-2023-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Hub-tile-v1-820x464-px.jpg\" height=\"464\" width=\"820\" alt=\"Resource hub tile v1 820&#215;464 px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"192\" data-tags=\"resources,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,analytics and reporting,journey management\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/getting-started-with-technology-for-the-connected-rep\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Image.png\" height=\"480\" width=\"880\" alt=\"Thumbnail image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come\u00e7ando com a tecnologia certa para o agente conectado<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"193\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/white-paper-the-business-case-for-empathy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Business-Case-for-Empathy-FeaturedImage.png\" height=\"480\" width=\"880\" alt=\"Business case for empathy featuredimage\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">White paper: Business Case para Empatia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"194\" data-tags=\"resources,ebook,sa\u00fade,healthcare,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/healthcares-empathy-gap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Report_cover_pages-1260x1025.png\" height=\"1025\" width=\"1260\" alt=\"Report cover pages\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 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data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|engagement|ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es|unified communications\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/appfoundry-marketplace-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AppFoundry-Marketplace-On-Demand-Demo-Thumbnail-High-Quality.jpg\" height=\"528\" width=\"824\" alt=\"Appfoundry marketplace on demand demo thumbnail high quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demo do Marketplace AppFoundry<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"196\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/introducao-a-ia-generativa-101-pt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generative_AI_101_EB_EN_Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Generative ai 101 eb en thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Introdu\u00e7\u00e3o a IA Generativa 101 (pt-pt)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"197\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/retails-empathy-gap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail_Empathy_Gap-PT-Cover.png\" height=\"898\" width=\"1161\" alt=\"Retail empathy gap pt cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Falta de Empatia no setor de Varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"198\" data-tags=\"blog,sa\u00fade,healthcare,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ai-influence-in-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_603579656-scaled-e1692717452332.jpeg\" height=\"545\" width=\"920\" alt=\"Telehealth, senior woman or doctor with digital tablet, consultation or planning treatment for cure. female person, employee or medical professional with a patient, women or technology for healthcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Impacto Transformador da Intelig\u00eancia Artificial na Sa\u00fade: Diagn\u00f3stico Preciso, Tratamentos Avan\u00e7ados e Assist\u00eancia Personalizada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"199\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/increase-your-cx-effectiveness-with-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/conversationalAI.png\" height=\"528\" width=\"824\" alt=\"Conversational ai ebook cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aumente a efic\u00e1cia do CX com IA 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flex-nowrap\"><h3 class=\"h6 resource-title\">Otimize as experi\u00eancias dos clientes com o Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"201\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,success story,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook|success story\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/get-started-generative-ai-101\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generative_AI_101_EB_EN_Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Generative ai 101 eb en thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Introdu\u00e7\u00e3o a IA Generativa 101<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"202\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/enriching-human-connections-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Enriching-human-connections-ia-pt-br.png\" height=\"720\" width=\"973\" alt=\"Enriching human connections ia pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Enriquecendo as Conex\u00f5es Humanas com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"203\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,success story,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook|success story\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-ways-leading-brands-use-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Five-ways-leading-brands-use-AI_2x.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail five ways leading brands use ai 2x\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco maneiras pelas quais marcas l\u00edderes usam IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"204\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/explore-how-generative-can-ai-be-used-to-improve-customer-service-and-support\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Explore como a IA generativa pode ser usada para melhorar o atendimento e suporte ao cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"205\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/sms-and-messaging-app-support-for-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Product-Overview-Unified-messaging-for-SMS-WhatsApp-and-messaging-apps.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail product overview unified messaging for sms whatsapp and messaging apps\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mensagens unificadas para SMS, WhatsApp e aplicativos de mensagens: vis\u00e3o geral do produto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"206\" data-tags=\"blog,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/desvendando-a-jornada-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Retail article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desvendando a Jornada do Cliente: O Papel Crucial dos Dados N\u00e3o Utilizados | Blog sobre An\u00e1lise de Dados e Experi\u00eancia do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"207\" data-tags=\"blog,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ai-optmize-productivity\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/person-with-phone-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Woman on train listening to music on mobile phone with headphones, london\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estudo revela como ferramentas de IA generativas podem aumentar a produtividade no atendimento ao cliente em at\u00e9 14%<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div 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resource-title\">The Forrester Wave Contact Center As A Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"209\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/contact-center-buyers-guide-2023\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2023-Buyers-Guide-Cover-Image.png\" height=\"528\" width=\"824\" alt=\"2023 buyers guide cover image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia do Comprador de Contact Center 2023<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"210\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/how-to-choose-your-best-fit-vendor-for-ccaas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/logo-gartner-cqc.svg\" height=\"270\" width=\"270\" alt=\"Logo gartner cqc\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como escolher o 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text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/seven-ways-to-deliver-leading-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Seven-ways-to-deliver-leading-digital-customer-service-RC-440x240px.png\" height=\"240\" width=\"440\" alt=\"Seven ways to deliver leading digital customer service rc 440x240px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sete maneiras de proporcionar um servi\u00e7o de atendimento Digital superior<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"213\" data-tags=\"resources,avance sua tecnologia,level up your technology,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,analytics and reporting,cloud migration,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|escale o seu neg\u00f3cio|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"analytics and reporting|cloud migration|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-evolucao-da-cx-nos-negocios\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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src=\"https:\/\/www.genesys.com\/media\/PAGE-1-Ebook-9-CJM-101-AGNOSTIC.png\" height=\"480\" width=\"880\" alt=\"Elevate cx with journey management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Eleve a CX com o Gerenciamento de Jornada do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"215\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-steps-to-get-started-with-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Image-Journey-Orchestration-1.png\" height=\"480\" width=\"880\" alt=\"Image   journey orchestration (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco Passos para Iniciar a Orquestra\u00e7\u00e3o de Jornada do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"216\" data-tags=\"resources,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do colaborador,improve employee experience\" data-post-type=\"resources\" data-tax_contenttheme=\"escale o seu neg\u00f3cio|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/cx-and-the-future-of-work\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-and-the-future-of-work-1-566x363.png\" height=\"363\" width=\"566\" alt=\"Mit technology review insights: customer experience and the future of work   report thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Relat\u00f3rio MIT: A Experi\u00eancia do Cliente e o Futuro do Trabalho<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"217\" data-tags=\"collateral,melhore a experi\u00eancia do 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class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"218\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/building-brand-loyalty-across-channels-one-retail-consumer-at-a-time\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Building-Brand-Loyalty-pt-br-566x436.jpg\" height=\"436\" width=\"566\" alt=\"Building brand loyalty pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Criando Fidelidade \u00e0 Marca em Todos os Canais Digitais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"219\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/answering-the-call-of-todays-consumers-how-retailers-can-deliver-superior-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Respondendo ao chamado dos consumidores de hoje: Como os varejistas podem proporcionar uma experi\u00eancia superior ao cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"220\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-five-phases-of-digital-health-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-phases-of-digital-engagement-health-pt-br-566x436.jpg\" height=\"436\" width=\"566\" alt=\"5 phases of digital engagement health pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As Cinco Fases do Engajamento Digital na Sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"221\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-five-phases-to-accelerate-digital-engagement-in-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-phases-of-digital-engagement-banks-pt-br-566x436.jpg\" height=\"436\" width=\"566\" alt=\"5 phases of digital engagement banks pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As Cinco Fases para Acelerar o Engajamento Digital em Bancos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"222\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-five-phases-of-digital-engagement-for-retailers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-phases-of-digital-engagement-pt-br-566x435.jpg\" height=\"435\" width=\"566\" alt=\"5 phases of digital engagement pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As Cinco Fases do Engajamento Digital para Varejistas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"223\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/next-level-digital-transformation-in-banks\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BankingDive-FeaturedImage-566x363.png\" height=\"363\" width=\"566\" alt=\"Bankingdive featuredimage\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Pr\u00f3ximo N\u00edvel da Transforma\u00e7\u00e3o Digital em Bancos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"224\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/eight-considerations-for-exceptional-customer-engagements\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Oito Considera\u00e7\u00f5es para Engajamentos Excepcionais com Consumidores<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"225\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/get-to-know-genesys-cloud-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-Outbound-Demo-Video.png\" height=\"464\" width=\"820\" alt=\"Resource thumb outbound demo video\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conhe\u00e7a o Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"226\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/state-of-customer-experience-in-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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href=\"https:\/\/www.genesys.com\/pt-br\/resources\/state-of-customer-experience-in-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/State-of-CX-Healthcare-Insights-PT-BR-566x381.jpg\" height=\"381\" width=\"566\" alt=\"State of cx healthcare insights pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience na Sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"229\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/beyond-nps-cx-measurement-reimagined\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/HBR-NPS-cover-pt-br-Genesys-494x566.jpg\" height=\"566\" width=\"494\" alt=\"Hbr nps cover pt br genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Harvard Business Review: Al\u00e9m do NPS \u2014 a Medi\u00e7\u00e3o da CX Reimaginada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"230\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/ai-comes-of-age-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Comes-of-Age-Report-thumb-PT-BR.jpg\" height=\"480\" width=\"880\" alt=\"Ai comes of age report thumb pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Relat\u00f3rio de Pesquisa Economist Impact: A IA Atinge a Maturidade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"231\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/data-blends-online-in-store-shopping-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1288860091-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Happy woman in holiday shooping holding mobile phone\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Use dados para combinar as jornadas de compras on-line e na loja f\u00edsica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"232\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,financeiro,financial\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/evolving-insurance-policyholder-relationship\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-GettyImages-518709374.jpg\" height=\"293\" width=\"440\" alt=\"Resource thumbnail gettyimages 518709374\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Parceiros na preven\u00e7\u00e3o: o relacionamento seguradora-segurado est\u00e1 evoluindo<\/h3><\/div><div 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href=\"https:\/\/www.genesys.com\/pt-br\/resources\/building-a-better-business-case-for-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Practical-Guide-Building-a-Better-Business-Case-for-CX-Transformation.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail practical guide   building a better business case for cx transformation\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construindo um business case mais forte para a transforma\u00e7\u00e3o de CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"235\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,sa\u00fade,healthcare\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/the-state-of-customer-experience-three-cx-trends-for-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/socx3healthcare-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Socx3healthcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience: tr\u00eas tend\u00eancias de CX para o setor de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"236\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,financeiro,financial\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/state-of-cx-finserv\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Financial-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Financial article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience: tr\u00eas insights de CX para servi\u00e7os financeiros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"237\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,com\u00e9rcio varejista,retail\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"com\u00e9rcio varejista\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/the-state-of-customer-experience-three-insights-for-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Retail article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience: tr\u00eas insights para o varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"238\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia do Comprador de Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"239\" data-tags=\"resources,avance sua tecnologia,level up your technology,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,com\u00e9rcio varejista,retail,financeiro,financial,sa\u00fade,healthcare,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|escale o seu neg\u00f3cio|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|sa\u00fade|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-state-of-customer-experience-research\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/State-of-CX-PT-BR-Thumbnail-566x435.png\" height=\"435\" width=\"566\" alt=\"State of cx pt br thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"240\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,guia pr\u00e1tico,guia pratico,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"guia pr\u00e1tico\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/practical-guide-to-mastering-bots\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia pr\u00e1tico para dominar o uso de bots<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"241\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-cloud-cx-uma-plataforma-cx-tudo-em-um-para-uma-diferenciacao-sustentavel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Plataforma-Genesys-Cloud-CX-PT-566x521.png\" height=\"521\" width=\"566\" alt=\"Plataforma genesys cloud cx pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud: Uma plataforma CX tudo-em-um para uma diferencia\u00e7\u00e3o sustent\u00e1vel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"242\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-practical-guide-to-messaging-apps\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia pr\u00e1tico para aplicativos de mensagens<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"243\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,p\u00fablico,public,engagement,digital\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/government-agencies-move-to-outcome-based-self-service\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As ag\u00eancias governamentais mudam para o autoatendimento baseado em resultados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"244\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,financeiro,financial,engagement,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/banking-and-bots\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Bancos e bots<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"245\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-is-a-leading-contact-center-platform-threads-thumbnail.png\" height=\"550\" width=\"982\" alt=\"Genesys cloud is a leading contact center platform threads thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Analistas e usu\u00e1rios concordam: Genesys Cloud \u00e9 a plataforma l\u00edder para contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"246\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-connected-customer-experience-latin-america\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Connected-Experience-LATAM-PT-438x566.png\" height=\"566\" width=\"438\" alt=\"Connected experience latam pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A experi\u00eancia conectada do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"247\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Digital-Engagement-Genesys-PT-br-566x442.png\" height=\"442\" width=\"566\" alt=\"Digital engagement pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco passos para dominar o engagement digital do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"248\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" 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data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,financeiro,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/os-novos-rumos-da-cx-em-financas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Os-Novos-Rumos-da-CX-em-Financas-PT-BR-566x437.png\" height=\"437\" width=\"566\" alt=\"Os novos rumos da cx em finan\u00e7as pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os Novos 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flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia do comprador de Contact Center de 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"251\" data-tags=\"collateral,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-cloud-a-solucao-all-in-one-segura-para-contact-center\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud: A Solu\u00e7\u00e3o All-in-One Segura para Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"252\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,checklist,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/sua-lista-de-verificacao-ideal-para-solucoes-de-chat\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sua lista de verifica\u00e7\u00e3o ideal para solu\u00e7\u00f5es de chat<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"253\" data-tags=\"collateral,ebook,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-ignite-para-startups-detalhes-e-beneficios\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-11-03-at-2.56.56-PM-566x396.png\" height=\"396\" width=\"566\" alt=\"Screen shot 2020 11 03 at 2.56.56 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Ignite &#8211; para Startups &#8211; Detalhes e Beneficios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"254\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,financeiro,financial,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"financeiro|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/saiba-o-que-e-o-pix\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PIX-Gen_ITX-ebook-cover-566x432.png\" height=\"432\" width=\"566\" alt=\"Pix gen itx ebook cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Saiba o que \u00e9 o PIX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"255\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,analytics and reporting,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|engagement|ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-contact-center-com-ia\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O contact center com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"256\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/improve-your-cx-with-7-ai-powered-capabilities\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Melhore a experi\u00eancia do cliente com sete funcionalidades com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"257\" data-tags=\"article,melhore a experi\u00eancia do colaborador,improve employee experience,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/three-employee-experience-benefits-of-ai-technology\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tr\u00eas benef\u00edcios das tecnologias de IA na experi\u00eancia do colaborador<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"258\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/10-ways-ai-improves-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dez formas pelas quais a IA melhora a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"259\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,com\u00e9rcio varejista,retail,sa\u00fade,healthcare,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"com\u00e9rcio varejista|sa\u00fade|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/ideias-e-cases-para-a-jornada-do-paciente-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Jornada-Paciente-Digital-Gated-PT-BR-566x434.png\" height=\"434\" width=\"566\" alt=\"Jornada paciente digital gated pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Id\u00e9ias e Cases para a Jornada do Paciente Digital.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"260\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/canais-digitais-o-proximo-passo-em-cobranca\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2020_Q3_LATAM_PT_GATE_Cobranca_Digital-Featured-Image-566x430.png\" height=\"430\" width=\"566\" alt=\"2020 q3 latam pt gate cobranca digital featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Canais Digitais, o Pr\u00f3ximo Passo em Cobran\u00e7a.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"261\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/home-office-e-agora-outsourcer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Featured-Image-eBook-Home-Office-PT-BR-566x437.png\" height=\"437\" width=\"566\" alt=\"Featured image ebook home office pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Home Office &#8211; E Agora Outsourcer?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"262\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,infographic,industrial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"infographic\" data-tax_sector=\"industrial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/autosservico-e-canais-digitais-no-mercado-de-energia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Autosservico-e-canais-digitais-no-mercado-de-energia-preview-PT-BR-542x566.png\" height=\"566\" width=\"542\" alt=\"Autosservico e canais digitais no mercado de energia preview pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Autosservi\u00e7o e Canais Digitais no Mercado de Energia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"263\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,industrial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"industrial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/as-mudancas-nas-empresas-de-utilities-e-o-papel-da-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Utilities-566x426.png\" height=\"426\" width=\"566\" alt=\"Utilities\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As mudan\u00e7as nas empresas de Utilities e o papel da Experi\u00eancia do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"264\" data-tags=\"resources,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/contact-center-ai-success-kit\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Kit de IA para um contact center de sucesso<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"265\" data-tags=\"resources,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/on-premise-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Edited_Migration_PT-BR.png\" height=\"240\" width=\"337\" alt=\"Edited migration pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Uma abordagem comprovada para a migra\u00e7\u00e3o de seu call center on-premise<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"266\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,p\u00fablico,public,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"\"><a class=\"card component wide 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sua tecnologia,level up your technology,relat\u00f3rio,report,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/role-of-ai-and-data-sharing-across-industries-and-use-cases-mit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MIT-Tech-Review-The-Global-AI-Agneda-Thumbnail-Kit-Template-Nurture-Offer-1-1.jpg\" height=\"170\" width=\"260\" alt=\"Mit tech review the global ai agneda thumbnail kit template nurture offer (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agenda global de IA &#8211; Promessa, realidade\u00a0e o papel da IA e do compartilhamento de 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cliente,relat\u00f3rio,report,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/idc-unlocking-the-transformative-power-of-ai-for-contact-centers-with-google-cloud-and-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Google-Cloud-IDC-Paper-Sidebar-566x311.jpg\" height=\"311\" width=\"566\" alt=\"Google cloud idc paper sidebar\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC revela o poder transformador da IA para contact centers com o Google Cloud e a Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 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do colaborador,improve employee experience,infographic,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/setor-automotivo-a-importancia-da-conversao-do-prospecto\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/A-Importancia-da-conversao-de-clientes-no-setor-automotivo-1.png\" height=\"240\" width=\"440\" alt=\"A importancia da conversao de clientes no setor automotivo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A import\u00e2ncia da convers\u00e3o de clientes potenciais no setor automotivo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"276\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,infographic,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/varejo-a-importancia-da-conversao-de-perspectivas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/A-importancia-da-conversa\u0303o-de-clientes-no-setor-varejista-1.png\" height=\"240\" width=\"440\" alt=\"A importancia da conversa\u0303o de clientes no setor varejista\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A import\u00e2ncia da convers\u00e3o de clientes potenciais no setor varejista<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"277\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/prepare-a-experiencia-do-cliente-para-o-futuro-e-mitigue-os-riscos-das-tecnologias-de-contact-center-desatualizadas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e952cbcf-mitigate-risks-ex-nurture_offer-pt.jpg\" height=\"170\" width=\"260\" alt=\"[mitigate risks] [ex] nurture offer {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Prepare a experi\u00eancia do cliente para o futuro e mitigue os riscos das tecnologias de contact center desatualizadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"278\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/kit-de-planejamento-para-migracao\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/33541da5-migration-kit-collateral-2-566x292.png\" height=\"292\" width=\"566\" alt=\"Migration kit collateral\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Kit de planejamento para migra\u00e7\u00e3o: D\u00ea o primeiro passo para uma migra\u00e7\u00e3o bem-sucedida do contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"279\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/como-aumentar-a-vantagem-competitiva-por-meio-da-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d07d23e5-customer-migration-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Customer 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src=\"https:\/\/www.genesys.com\/media\/eb45b3d2-the_essential_migration_checklist_for_identifying_the_right_customer_experience_solution-cl-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[the essential migration checklist for identifying the right customer experience solution cl] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lista de verifica\u00e7\u00e3o essencial para migrar e identificar a solu\u00e7\u00e3o de experi\u00eancia do cliente certa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"281\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/nemertesbva\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0443b457-02dcd38b-thumbnail-kit-nemeretesnemeretes-sidebar-en.jpg\" height=\"440\" width=\"800\" alt=\"02dcd38b thumbnail kit nemeretesnemeretes sidebar en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nemertes An\u00e1lise de valor de neg\u00f3cios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"282\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/summer-innovations-guide-2019-pureengage\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/fc6bd2b2-genesys-summer-innovations-pureengage-flyer-resource_center-pt_br.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations pureengage flyer resource center pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"283\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/summer-innovations-guide-2019-pureconnect\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/785d0071-genesys-summer-innovations-pureconnect-flyer-resource_center-pt_br.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations pureconnect flyer resource center pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PureConnect Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"284\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/summer-innovations-guide-2019-purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/939ea050-genesys-summer-innovations-purecloud-flyer-resource_center-pt_br.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations purecloud flyer resource center pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"285\" data-tags=\"collateral,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,product overview,analytics and reporting,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-cloud-cx-brochure\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4b6bda0d-genesys-purecloud-platform-ebook-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Genesys purecloud platform ebook resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Plataforma Genesys PureCloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"286\" data-tags=\"resources,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/resolva-os-problemas-de-capacidade-sazonal-do-seu-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4ff8ced9-call-center-seasonal-capacity-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[call center seasonal capacity] [eb] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Resolva os problemas de capacidade sazonal do seu call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"287\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/migracao-prescritiva-de-genesys-a-arte-de-uma-migracao-simplificada-com-roi-comprovado\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cb304efa-genesys-prescriptive-migration-ex-nurture_offer-pt.jpg\" height=\"170\" width=\"260\" alt=\"[genesys prescriptive migration] [ex] nurture offer {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migra\u00e7\u00e3o prescritiva de Genesys: A arte de uma migra\u00e7\u00e3o simplificada com ROI comprovado<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"288\" data-tags=\"resources,avance sua tecnologia,level up your technology,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,ia e automa\u00e7\u00e3o,ai and automation,inbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|escale o seu neg\u00f3cio|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|inbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/melhore-a-satisfacao-do-cliente-as-vendas-e-o-engagement-dos-colaboradores-com-as-ferramentas-de-ia-combinada-da-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/23834ad0-ai-customer-success-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[ai customer success] [eb] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Melhore a satisfa\u00e7\u00e3o do cliente, as vendas e o engagement dos colaboradores com as ferramentas de IA combinada da Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"289\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,ia e automa\u00e7\u00e3o,ai and automation,inbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|inbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/dez-maneiras-de-aproveitar-a-ia-e-oferecer-excelentes-experiencias-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/db16aa8f-top-10-ways-to-take-advantage-of-ai-ts-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[top 10 ways to take advantage of ai] [ts] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dez maneiras de aproveitar a IA e oferecer excelentes experi\u00eancias do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"290\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,technology,integra\u00e7\u00f5es,integrations,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es|unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/consideracoes-para-consolidar-a-tecnologia-do-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/29105d4d-consolidating-tech-in-mid-size-call-center-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[consolidating tech in mid size call center] [eb] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Considera\u00e7\u00f5es para consolidar a tecnologia do call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"291\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,technology,integra\u00e7\u00f5es,integrations,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/call-center-technology-migration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Contact-Center-Tech-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   contact center tech 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Manual de migra\u00e7\u00e3o da tecnologia para contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"292\" data-tags=\"collateral,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,infographic,analytics and reporting,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/como-acabar-com-a-sede-de-suporte-dos-seus-clientes-o-caso-da-area-de-servicos-de-negocios-da-coca-cola\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/aa64665e-coca-cola-business-in-social-pt-566x320.jpg\" height=\"320\" width=\"566\" alt=\"[coca cola business] [in] social {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como acabar com a sede de suporte dos seus clientes: O caso da \u00e1rea de Servi\u00e7os de Neg\u00f3cios da Coca-Cola<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"293\" data-tags=\"resources,video,video es mx,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/conheca-os-recursos-da-genesys-pureconnect\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">V\u00eddeo Demo Bem-Vindo ao PureConnect<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"294\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/tres-megatendencias-de-atendimento-ao-cliente-em-2019\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2c213832-forrester-2019-trends-thumbnails-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Forrester 2019 trends thumbnails resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As tr\u00eas megatend\u00eancias do atendimento ao cliente em 2019: Como a intelig\u00eancia artificial come tarefas, os agentes s\u00e3o mais valorizados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"295\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/mit-global-research-humans-bots-tension-and-opportunity\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58c49649-mit-report-humans-and-bots-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Mit report humans and bots resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT Pesquisa Global: Humanos + Bots: Tens\u00e3o E Oportunidade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"296\" data-tags=\"resources,escale o seu neg\u00f3cio,grow your business,relat\u00f3rio,report,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"escale o seu neg\u00f3cio\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/seis-passos-para-atualizar-o-contact-center-da-sua-empresa-do-setor-de-varejo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/de3ec15f-gs-ca-6-steps-to-take-right-now-if-youre-thinking-about-upgrading-your-retail-contact-center-asset-type-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[gs ca 6 steps to take right now if youre thinking about upgrading your retail contact center] [asset type] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Seis passos para atualizar o contact center da sua empresa do setor de varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"297\" data-tags=\"resources,ebook,inbound,outbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|outbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/transforme-o-contact-center-da-sua-empresa-do-setor-de-varejo-em-um-centro-gerador-de-receita-as-5-tendencias-que-voce-precisa-conhecer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5a38df06-gs-ca-5-trends-you-need-to-know-to-turn-your-contact-center-into-a-revenue-generator-v2-asset-type-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[gs ca 5 trends you need to know to turn your contact center into a revenue generator v2] [asset type] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Transforme o contact center da sua empresa do setor de varejo em um centro gerador de receita: as 5 tend\u00eancias que voc\u00ea precisa conhecer<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"298\" data-tags=\"collateral,melhore a experi\u00eancia do colaborador,improve employee experience,infographic,com\u00e9rcio varejista,retail,outbound,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"infographic\" data-tax_sector=\"com\u00e9rcio varejista\" data-tax_capability_sitewide=\"outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/10-maneiras-de-melhorar-o-contact-center-da-sua-empresa-do-setor-de-varejo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/750e04d3-gs-ig-10-ways-to-improve-the-performance-of-your-retail-contact-center-asset-type-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[gs ig 10 ways to improve the performance of your retail contact center] [asset type] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 maneiras de melhorar o contact center da sua empresa do setor de varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"299\" data-tags=\"collateral,avance sua tecnologia,level up your technology,infographic,com\u00e9rcio varejista,retail,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,outbound,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"infographic\" data-tax_sector=\"com\u00e9rcio varejista\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/as-5-formas-como-a-tecnologia-esta-transformando-os-contact-centers-do-setor-de-varejo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/10f47dd4-gs-ig-5-ways-technology-is-shaping-the-future-of-the-retail-contact-center-asset-type-resource_center-pt-1.jpg\" height=\"240\" width=\"440\" alt=\"[gs ig 5 ways technology is shaping the future of the retail contact center] [asset type] resource center {pt] (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As 5 formas como a tecnologia est\u00e1 transformando os contact centers do setor de varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"300\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/aproximacao-e-personalizacao-3-maneiras-de-atrair-os-clientes-para-o-seu-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/beee3b78-gs-ig-3-ways-to-use-personalization-in-your-contact-center-to-keep-your-customers-sticky-v3-asset-type-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[gs ig 3 ways to use personalization in your contact center to keep your customers sticky v3] [asset type] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aproxima\u00e7\u00e3o e personaliza\u00e7\u00e3o \u2013 3 maneiras de atrair os clientes para o seu contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"301\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,infographic,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-guia-para-o-atendimento-eficiente-nas-midias-sociais\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Guia para o Atendimento Eficiente nas M\u00eddias Sociais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"302\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/fintechs-na-america-latina-um-mercado-em-expansao\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/555ecfb7-fintechs-ame\u0301rica-latina-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Fintechs ame\u0301rica latina eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fintechs na Am\u00e9rica Latina: um Mercado em Expans\u00e3o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"303\" data-tags=\"resources,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/os-millennials-como-parte-da-sua-forca-de-trabalho\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a49e0bb6-millennials-in-your-workforce-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"[millennials in your workforce] [eb] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os millennials como parte da sua for\u00e7a de trabalho<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"304\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-nomeada-lider-no-forrester-wave-para-cloud-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/096c6eea-forrester-wave-cloud-cc-launch-resource_center.jpg\" height=\"240\" width=\"440\" alt=\"Forrester wave\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Genesys foi nomeada L\u00edder no Forrester Wave\u2122: Contact centers na nuvem, 3\u00ba trimestre de 2018<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"305\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/which-omnichannel-engagement-center-solution-is-right-for-you\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/47795e50-omnichannel_engagement_center_thumbnails_ptwhich_solution_is_right_for_you-vc-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Omnichannel engagement center thumbnails ptwhich solution is right for you vc resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Qual solu\u00e7\u00e3o de Omnichannel Engagement Center \u00e9 correta para voc\u00ea?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"306\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/o-efeito-impulsionador-do-purecloud-um-roi-que-pode-ser-comprovado\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/14a74594-purecloud-tei-infographic-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei infographic resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O efeito impulsionador do PureCloud: um ROI que pode ser comprovado<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"307\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-altocloud-personalize-a-jornada-do-cliente-com-analise-preditiva-ia-e-machine-learning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4d508914-analyzing-and-shaping-customer-journeys-wp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Analyzing and shaping customer journeys wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys AltoCloud: Personalize a Jornada do Cliente com An\u00e1lise Preditiva, I.A. e Machine Learning<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"308\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/beneficios-de-um-contact-center-baseado-na-nuvem-para-pequenas-empresas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/fa49c342-purecloud-tei-spotlight-greenfield-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei spotlight greenfield resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Benef\u00edcios de um contact center baseado na nuvem para pequenas empresas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"309\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/deixe-o-seu-contact-center-na-nuvem-com-capacidade-limitada-para-tras\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/16b4ed4a-purecloud-tei-spotlight-cloud-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei spotlight cloud resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Deixe o seu contact center na nuvem com capacidade limitada para tr\u00e1s<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"310\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/beneficios-de-migrar-para-um-contact-center-na-nuvem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0cadb249-purecloud-tei-spotlight-on-prem-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei spotlight on prem resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Benef\u00edcios de migrar para um contact center na nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"311\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-total-economic-impact-do-genesys-purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/870249ca-purecloud-tei-case-study-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei case study resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Total Economic Impact\u2122 do Genesys PureCloud.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"312\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/integracaeo-de-sap-com-a-plataforma-pureconnect\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/edb98a4b-edb98a4b-customer-interaction-integration-with-sap-crm-br-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Edb98a4b customer interaction integration with sap crm br resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Integra\u00e7\u00e3o de SAP com a Plataforma PureConnect<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"313\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/as-dez-crencas-mais-comuns-sobre-a-gestaeo-de-leads\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/289507b3-289507b3-10-misbeliefs-with-lead-management-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"289507b3 10 misbeliefs with lead management resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As dez cren\u00e7as mais comuns sobre a gest\u00e3o de leads<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"314\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/a-genesys-faz-com-que-a-inovacaeo-acompanhe-a-velocidade-dos-negocios\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c9902abb-c9902abb-pt-resource-cente-image-440x240.png\" height=\"240\" width=\"440\" alt=\"C9902abb pt resource cente image 440&#215;240\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Genesys Faz com que a Inova\u00e7\u00e3o Acompanhe a Velocidade dos Neg\u00f3cios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"315\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-relacionamento-com-o-seu-pabx-esta-chegando-ao-fim-saiba-identificar-os-sinais\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Relacionamento com o seu PABX Est\u00e1 Chegando ao Fim? Saiba Identificar os Sinais.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"316\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/de-interacoes-inconsistentes-a-jornadas-do-cliente-cuidadosamente-projetadas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/moving-beyond-random-interactions-to-thoughtfully-designed-journeys-ex-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Moving beyond random interactions to thoughtfully designed journeys ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De Intera\u00e7\u00f5es Inconsistentes a Jornadas do Cliente Cuidadosamente Projetadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"317\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/desmistificando-a-inteligencia-artificial-maximize-os-resultados-dos-seus-negocios-com-a-ia\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desmistificando a Intelig\u00eancia Artificial: Maximize os Resultados dos seus Neg\u00f3cios com a IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"318\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/inteligencia-artificial-amiga-ou-inimiga-do-servico-de-atendimento-ao-cliente\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Intelig\u00eancia Artificial: Amiga ou Inimiga do Servi\u00e7o de Atendimento ao Cliente?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"319\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/seis-dicas-para-preparar-a-sua-empresa-de-pequeno-ou-medio-porte-para-o-futuro\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/efbdc943-efbdc943-6-tips-to-future-proof-your-contact-center-ts-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Efbdc943 efbdc943 6 tips to future proof your contact center ts resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Seis Dicas para Preparar a sua Empresa de Pequeno ou M\u00e9dio Porte para o Futuro<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"320\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/como-inovar-e-evoluir-a-tecnologia-para-transformar-a-experiencia-do-cliente-no-setor-de-saude\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como inovar e evoluir a tecnologia para transformar a experi\u00eancia do cliente no setor de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"321\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-cura-para-os-desafios-da-experiencia-do-cliente-no-setor-de-saude\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A cura para os desafios da experi\u00eancia do cliente no setor de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"322\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/estudo-da-idc-sobre-contact-centers-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/616c8272-616c8272-idc-cloud-based-applications-to-transform-customer-service-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"616c8272 idc cloud based applications to transform customer service wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estudo da IDC sobre contact centers na Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"323\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/dez-razoes-para-escolher-purecloud-by-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/04a36928-04a36928-ten-reasons-to-choose-purecloud-eb-thumbnail-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"04a36928 ten reasons to choose purecloud eb thumbnail resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dez raz\u00f5es para escolher PureCloud by Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"324\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/principais-tecnologias-para-potencializar-a-cx-no-setor-de-varejo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0e18af0e-0e18af0e-frost-sullivan-principle-technologies-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"0e18af0e frost sullivan principle technologies wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Principais Tecnologias para Potencializar a CX no Setor de Varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"325\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/fs-technology-operational-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bf7e6224-bf7e6224-tecnologia-e-eficie\u0302ncia-operacional-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Bf7e6224 tecnologia e eficie\u0302ncia operacional wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tecnologia e Efici\u00eancia Operacional: A Chave para o Sucesso dos BPOs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"326\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/os-beneficios-da-modernizacaeo-em-empresas-de-outsourcing-de-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a2d465da-a2d465da-benefits-modernizing-contact-center-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"A2d465da benefits modernizing contact center resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os benef\u00edcios da moderniza\u00e7\u00e3o em empresas de outsourcing de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"327\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/previsoes-da-forrester-para-2018-a-blended-ai-vai-transformar-a-sua-estrategia-de-servico-de-atendi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1fd282bb-1fd282bb-forrester-trends-2018-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"1fd282bb forrester trends 2018 wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Previs\u00f5es da Forrester para 2018: A Blended AI vai transformar a sua estrat\u00e9gia de servi\u00e7o de atendi<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"328\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/veja-por-que-o-e-commerce-esta-crescendo-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2ba04702-2ba04702-e-commerce_na_ame\u0301rica_latina-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"2ba04702 e commerce na ame\u0301rica latina eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Veja por que o e-commerce est\u00e1 crescendo na Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"329\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-inteligencia-artificial-combinada-com-o-toque-humano\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/81943459-81943459-blended-ai-study-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"81943459 blended ai study resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A intelig\u00eancia artificial combinada com o toque humano<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"330\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/as-excelentes-experiencias-dos-pacientes-comecam-com-a-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/62a24249-62a24249-great-patient-experiences-start-with-genesys-br-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"62a24249 great patient experiences start with genesys br resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As excelentes experi\u00eancias dos pacientes come\u00e7am com a Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"331\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-puresuccess-uma-infraestrutura-de-servicos-de-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3eac138d-3eac138d-genesys-puresuccess-br-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"3eac138d genesys puresuccess br resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys PureSuccess: Uma infraestrutura de servi\u00e7os de experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"332\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-planejamento-estrategico-deve-ser-praticado-muito-mais-do-que-uma-vez-ao-ano\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0a4f41bf-0a4f41bf-strategic-planning-must-be-more-than-an-annual-exercise-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"0a4f41bf strategic planning must be more than an annual exercise wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O planejamento estrat\u00e9gico deve ser praticado muito mais do que uma vez ao ano.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"333\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-enterprise-ivr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cf42fcf7-cf42fcf7-genesys-enterprise-ivr-ds-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Cf42fcf7 genesys enterprise ivr ds resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Enterprise IVR<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"334\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/icaco-ubiquo-e-intimo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/59c0a037-59c0a037-mit-technology-review_infographic-4-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"59c0a037 mit technology review infographic 4 resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00cdcaco, ub\u00edquo e \u00edntimo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"335\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/o-ciclo-de-engajamento-evolutivo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ff0f9595-ff0f9595-mit-technology-review_infographic-3-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Ff0f9595 mit technology review infographic 3 resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Ciclo de Engajamento Evolutivo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"336\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/de-omni-para-ubiqui\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b59afd47-b59afd47-mit-technology-review_infographic-2-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"B59afd47 mit technology review infographic 2 resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De \u201cOmni\u201d para \u201cUbiqui\u201d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"337\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/mantenha-a-vista-sobre-o-horizonte\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/749931c8-749931c8-mit-technology-review_infographic-1-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"749931c8 mit technology review infographic 1 resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mantenha a vista sobre o horizonte<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"338\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-contact-center-omnichannel-e-uma-poderosa-ferramenta-para-aumentar-as-vendas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f68f3eba-f68f3eba-greek-study-shows-retailers-ignoring-tools-fight-shopping-cart-abandonment-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"F68f3eba greek study shows retailers ignoring tools fight shopping cart abandonment wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O contact center omnichannel \u00e9 uma poderosa ferramenta para aumentar as vendas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"339\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/dez-fatores-que-devem-ser-considerados-na-hora-de-migrar-seu-contact-center-para-a-nuvem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bd834f49-bd834f49-ten-considerations-for-moving-your-contact-center-to-the-cloud-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Bd834f49 ten considerations for moving your contact center to the cloud eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dez fatores que devem ser considerados na hora de migrar seu contact center para a nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"340\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/confianca-e-transparencia-um-caminho-claro-em-direcaeo-a-confiabilidade-na-nuvem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/673c2b24-673c2b24-trust-transparency-ex-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"673c2b24 trust transparency ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Confian\u00e7a e transpar\u00eancia: um caminho claro em dire\u00e7\u00e3o \u00e0 confiabilidade na nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"341\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/sete-passos-para-implementar-o-autoatendimento-omnichannel-personalize-o\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/abde2314-abde2314-seven-steps-to-omnichannel-self-service-ex-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Abde2314 seven steps to omnichannel self service ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sete passos para implementar o autoatendimento omnichannel: personalize-o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"342\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/alternative-channels-for-engaging-customers-of-the-future\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/38e9dbef-38e9dbef-alternative-channels-gr-resource_center-en.jpg\" height=\"240\" width=\"440\" alt=\"38e9dbef alternative channels gr resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Canais alternativos para gerar engagement com os clientes do futuro<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"343\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/2017-ovum-decision-matrix\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1eca5c6f-1eca5c6f-ovum-decision-matrix-wp-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"1eca5c6f ovum decision matrix wp resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Genesys foi nomeada l\u00edder na Matriz de Decis\u00e3o da Ovum<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"344\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/como-se-tornar-uma-empresa-iconica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b82b4cef-b82b4cef-mit-technology-review-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"B82b4cef mit technology review wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como se tornar uma empresa ic\u00f4nica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"345\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/blended-ai-para-a-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7c39d2be-7c39d2be-blended-ai-for-customer-experience-bots-and-automation-collide-with-the-power-of-human-touch-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"7c39d2be blended ai for customer experience bots and automation collide with the power of human touch eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Blended AI para a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"346\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/repensando-o-roteamento-baseado-em-filas-em-um-mundo-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f374bfad-f374bfad-rethink-queue-based-routing-digital-first-world-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"F374bfad rethink queue based routing digital first world wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Repensando o Roteamento Baseado em Filas em um Mundo Digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"347\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/roadmap-para-o-customer-engagement-omnichannel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/733828dd-733828dd-technology-roadmap-for-omnichannel-customer-engagement-ex-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"733828dd technology roadmap for omnichannel customer engagement ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Roadmap para o customer engagement omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"348\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/analise-dos-diferentes-modelos-de-contact-center-migre-para-a-nuvem-com-total-confianca\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6c8369eb-6c8369eb-contact-center-economics-cloud-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"6c8369eb contact center economics cloud eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Qual \u00e9 o Modelo de Contact Center Mais Adequado para a sua Empresa? Nuvem, On-Premise ou H\u00edbrido?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"349\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-papel-da-nuvem-na-transformacaeo-digital-de-contact-centers-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5f83089f-5f83089f-the-role-of-the-cloud-in-the-digital-transformation-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"5f83089f the role of the 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src=\"https:\/\/www.genesys.com\/media\/4ec3853d-4ec3853d-solving-the-contact-center-desktop-disaster-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"4ec3853d solving the contact center desktop disaster eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como Solucionar o Caos no Desktop do Agente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"351\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-guia-do-omnichannel-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bcaf3817-bcaf3817-the-guide-to-omnichannel-customer-engagement-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Bcaf3817 the guide to omnichannel customer engagement eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Guia do Omnichannel Customer Engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"352\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-impacto-da-transformacaeo-digital-no-setor-bancario-e-de-servicos-financeiros\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f363a3aa-f363a3aa-fs-artigo_financ\u0327as-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"F363a3aa fs artigo financ\u0327as wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Impacto da Transforma\u00e7\u00e3o Digital no Setor Banc\u00e1rio e de Servi\u00e7os Financeiros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"353\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/next-generation-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0aa28ba1-0aa28ba1-seven-steps-delivering-nextgen-digital-customer-service-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"0aa28ba1 seven steps delivering nextgen digital customer service eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sete passos para proporcionar um servi\u00e7o de atendimento digital de \u00faltima gera\u00e7\u00e3o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"354\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/desfazendo-os-10-mitos-mais-comuns-do-customer-engagement-omnichannel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f0660b88-f0660b88-busting-top-10-myths-omnichannel-customer-engagement-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"F0660b88 busting top 10 myths omnichannel customer engagement eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desfazendo os 10 mitos mais comuns do customer engagement omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"355\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/as-plataformas-de-experiencia-do-cliente-naeo-saeo-todas-iguais\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a0d3cd54-a0d3cd54-not-all-cx-platforms-equal-ebook-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"A0d3cd54 not all cx 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data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/aumente-a-agilidade-do-servico-de-atendimento-ao-cliente-com-contact-centers-na-nuvem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/fcfd4884-fcfd4884-forrester-increase-csa-with-ccc-rp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Fcfd4884 forrester increase csa with ccc rp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aumente a agilidade do servi\u00e7o de atendimento ao cliente com contact centers na nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"364\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/engage-with-customers-in-an-ultra-connected-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/61aa731a-61aa731a-engage-with-customers-in-an-ultra-connected-era-ebresource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"61aa731a engage with customers in an ultra connected era ebresource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O atendimento ao cliente em uma era 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center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A estrat\u00e9gia omnichannel j\u00e1 n\u00e3o \u00e9 opcional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"367\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/keeping-pace-with-the-modern-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-case-for-omnichannel-self-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2d55f73e-2d55f73e-case-for-omnichannel-ss-rp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"2d55f73e case for omnichannel ss rp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estudo da Forrester: Autoatendimento omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"370\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/o-contact-center-na-nuvem-e-a-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/94a56589-94a56589-purecloud-infographic-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"94a56589 purecloud infographic resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O contact center na nuvem e a CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"371\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/voce-nao-precisa-ficar-nas-maeos-do-seu-fornecedor-de-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/43db90ea-43db90ea-vocenaoprecisaficarnasmaos-resource_center-in-pt.png\" height=\"240\" width=\"440\" alt=\"43db90ea vocenaoprecisaficarnasmaos resource center in pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Voc\u00ea n\u00e3o precisa ficar nas m\u00e3os do seu fornecedor de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"372\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/utilities-and-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4b518861-4b518861-setor-ele\u0301trico-e-a-cx-resource_center-in-pt.png\" height=\"240\" width=\"440\" alt=\"4b518861 setor ele\u0301trico e a cx resource center in pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O setor el\u00e9trico e a CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"373\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/insurance-and-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c9738d50-c9738d50-setor-seguros-e-a-cx-resource_center-in-pt.png\" height=\"240\" width=\"440\" alt=\"C9738d50 setor seguros e a cx resource center in pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O setor de seguros e a CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"374\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/improve-cx-in-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7cd599e3-7cd599e3-melhore_a_cx_no_setor_de_sau\u0301de-in-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"7cd599e3 melhore a cx no setor de sau\u0301de in resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Melhore a CX no setor de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"375\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/setor-de-energia-e-servicos-publicos-cx-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cbd7e76f-cbd7e76f-utilities_e_a_cx_na_america_latina1-wp-resource_center-wp-pt.png\" height=\"240\" width=\"440\" alt=\"Cbd7e76f utilities e a cx na america latina1 wp resource center wp pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Setor de energia e servi\u00e7os p\u00fablicos &#038; CX na Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"376\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/interaction-analytics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a5f66ecf-a5f66ecf-interaction-analytics-br-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"A5f66ecf interaction analytics br resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Interaction Analytics<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"377\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/eir-discovers-the-benefits-of-personalizing-ivr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e2e99b82-e2e99b82-ovum-benefits-of-personalizing-ivr-rp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"E2e99b82 ovum benefits of personalizing ivr rp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Eir descobre os benef\u00edcios de personalizar a URA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"378\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/outbound-engagement-beneficia-o-setor-de-servicos-publicos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c319b257-c319b257-fs-outbound-engagement-services-sector-vb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"C319b257 fs outbound engagement services sector vb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Outbound Engagement beneficia o setor de servi\u00e7os p\u00fablicos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"379\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/building-business-case-omnichannel-tipsheet\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/502e61f2-502e61f2-building-the-business-case-for-omnichannel-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"502e61f2 building the business case for omnichannel resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Constru\u00e7\u00e3o do caso de neg\u00f3cio para um contact center omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"380\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/healthcare-providers-guide-to-resource-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5fd0c8dc-5fd0c8dc-genesys-healthcare-provider-guide-to-resource-management-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"5fd0c8dc genesys healthcare provider guide to resource management eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia de gest\u00e3o de recursos para prestadores de servi\u00e7os de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"381\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/forrester-report-plan-now-for-customer-service-in-2021\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Planeje agora o atendimento ao cliente para 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"382\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/healthcare-providers-guide-to-omnichannel-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a5c2418a-a5c2418a-genesys-healthcare-provider-guide-to-omnichannel-cx-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"A5c2418a genesys healthcare provider guide to omnichannel cx eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia de experi\u00eancia do cliente omnichannel para prestadores de servi\u00e7os de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"383\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/planning-managing-omnichannel-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/009b0dcf-009b0dcf-planning-and-managing-your-omnichannel-workforce-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"009b0dcf planning and managing your omnichannel workforce wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Planeje e administre a sua for\u00e7a de trabalho Omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"384\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-setor-bancario-na-era-da-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/94eed29e-94eed29e-gen-rem-lm-finance-resource-440x240px-11pt.png\" height=\"240\" width=\"440\" alt=\"94eed29e gen rem lm finance resource 440x240px 11pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os bancos na era da Experi\u00eancia do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"385\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/conversation-manager-2016\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/eecfc30a-eecfc30a-genesys-conversation-manager-ds-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Eecfc30a genesys conversation manager ds resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conversation Manager<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"386\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/o-impacto-dos-canais-digitais-no-setor-bancario\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/689f882a-689f882a-o-impacto-dos-canais-digitais-no-setor-bancai\u0300\u0081rio-ig-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"689f882a o impacto dos canais digitais no setor bancai\u0300\u0081rio ig resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O impacto dos canais digitais no setor banc\u00e1rio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"387\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-bankers-guide-to-a-seamless-omnichannel-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/593d4057-593d4057-bankers-guide-seamless-omnichannel-customer-experience-eb-resourcethumbnail-en.jpg\" height=\"240\" width=\"440\" alt=\"593d4057 bankers guide seamless omnichannel customer experience eb resourcethumbnail en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia Para Uma Experi\u00eancia Do Cliente Omnichannel Sem Interrup\u00e7\u00f5es No Setor Banc\u00e1rio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"388\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/10-ways-an-omnichannel-engagement-center-helps-you-deliver-next-generation-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9c863149-9c863149-10attributes-omnichannel-engagement-center-resourcethumbnail-pt.png\" height=\"240\" width=\"440\" alt=\"9c863149 10attributes omnichannel engagement center resourcethumbnail pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Obtenha vantagem competitiva com o Genesys Omnichannel Engagement Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"389\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-multimedia-communications-manager\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/8fc86ed0-8fc86ed0-multimedia-communication-manager-sb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"8fc86ed0 multimedia communication manager sb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Multimedia Communications Manager<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"390\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/mapeamento-da-jornada-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/00e550bf-00e550bf-journey-mapping-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"00e550bf journey mapping eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mapeamento da jornada do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"391\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/por-que-as-empresas-escolhem-contact-centers-baseados-em-sip\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bcc28a7d-bcc28a7d-should-you-update-abandon-acd-wp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Bcc28a7d should you update abandon acd wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por que as empresas escolhem contact centers baseados em SIP<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"392\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/construir-um-caso-de-negocio-para-substituir-o-acd-do-seu-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4ac638cb-4ac638cb-building-a-business-case-for-replacing-your-call-center-acd-ts-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"4ac638cb building a business case for replacing your call center acd ts resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construir um caso de neg\u00f3cio para substituir o ACD do seu call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"393\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/construir-um-caso-de-negocio-para-modernizar-o-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cd0a9e94-cd0a9e94-building-the-business-case-for-contact-center-modernization-wp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Cd0a9e94 building the business case for contact center modernization wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construir um caso de neg\u00f3cio para modernizar o contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"394\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/10-razoes-pelas-quais-a-genesys-cx-platform-e-a-escolha-certa-para-o-seu-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6dca8ebf-6dca8ebf-10-reasons-why-the-genesys-customer-experience-ex-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"6dca8ebf 10 reasons why the genesys customer experience ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 raz\u00f5es pelas quais a Genesys Platform \u00e9 a escolha certa para o seu contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"395\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/total-economic-impact-of-the-genesys-omnichannel-engagement-center-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b8874fd0-b8874fd0-forrester-tei-report-resourcethumbnail-pt.jpg\" height=\"240\" width=\"440\" alt=\"B8874fd0 forrester tei report resourcethumbnail pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Relat\u00f3rio Total Economic Impact\u2122 da Genesys Omnichannel Engagement Center Solution<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"396\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" 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text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conectando as jornadas do cliente: Entrevista com uma executiva da Emirates<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"400\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/melhores-practicas-para-roteamento-no-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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css=&#8221;.vc_custom_1746563441866{margin-bottom: 2rem !important;}&#8221;] Recursos Destacados [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566693863{margin-bottom: 2rem !important;}&#8221;] Todos os recursos [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-103620","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/103620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=103620"}],"version-history":[{"count":22,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/103620\/revisions"}],"predecessor-version":[{"id":592991,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/103620\/revisions\/592991"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=103620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}