{"id":103620,"date":"2018-10-26T14:18:41","date_gmt":"2018-10-26T21:18:41","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=103620"},"modified":"2025-09-10T21:59:22","modified_gmt":"2025-09-11T04:59:22","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/pt-br\/resources","title":{"rendered":"recursos"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"text-center\">Recursos<\/h1>\n<p style=\"text-align: center;\">Centro de recursos e experi\u00eancia do cliente<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746563441866{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Recursos Destacados<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid featured-only\" data-display=\"12\"><div class=\"featured-container\"><div class=\"featured-grid-row grid-row row grid-col-3\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"0\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o do Genesys Cloud Agentic Virtual Agent<\/h3><p class=\"brief-desc\">Assista ao v\u00eddeo de demonstra\u00e7\u00e3o para descobrir uma IA capaz de compreender inten\u00e7\u00f5es, agir e manter o contexto em todos os canais, de forma segura e aut\u00f4noma.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"1\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,sa\u00fade,healthcare,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-future-of-healthcare-a-global-transformation-of-patient-and-member-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Lionfish-promo-Resource-LP-Thumbnail-image-820x528-1.png\" height=\"528\" width=\"820\" alt=\"Lionfish promo   resource lp   thumbnail image 820&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O futuro da sa\u00fade: a transforma\u00e7\u00e3o da experi\u00eancia de pacientes e benefici\u00e1rios<\/h3><p class=\"brief-desc\">Baixe o relat\u00f3rio completo e tenha acesso a insights globais e estrat\u00e9gias pr\u00e1ticas para acelerar a transforma\u00e7\u00e3o da sua opera\u00e7\u00e3o.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"2\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Total Economic Impact do CX Cloud da Genesys e da Salesforce<\/h3><p class=\"brief-desc\">Descubra onde o CX Cloud gerou ROI, reduziu o TCO e impulsionou a efici\u00eancia em escala.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566693863{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">Todos os recursos<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid has-filters\" data-display=\"12\"><div class=\"resources-grid-container\"><div class=\"resources-main-row row\"><div class=\"resources-grid-filters-col col-md-3 col-12\"><div class=\"filters-container d-lg-block d-md-flex d-block flex-wrap text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-item filter-search col-12 px-0\"><div class=\"form-floating\"><input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" placeholder=\"Buscar\" id=\"filter_search\">\r\n            <label for=\"filter_search\">Buscar<\/label><\/div><\/div><div class=\"accordion mt-1\" id=\"filter-accordion\">\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_contenttheme\">\r\n                    <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_contenttheme\" aria-expanded=\"true\" aria-controls=\"collapse-tax_contenttheme\">\r\n                        T\u00f3picos\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_contenttheme\" class=\"accordion-collapse collapse show\" aria-labelledby=\"heading-tax_contenttheme\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"melhore a experi\u00eancia do colaborador\" id=\"improve-employee-experience-pt-br\" data-slug=\"improve-employee-experience-pt-br\"><label class=\"form-check-label\" for=\"improve-employee-experience-pt-br\">Melhore a experi\u00eancia do colaborador<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"avance sua tecnologia\" id=\"level-up-your-technology-pt-br\" data-slug=\"level-up-your-technology-pt-br\"><label class=\"form-check-label\" for=\"level-up-your-technology-pt-br\">Avance sua tecnologia<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"melhore a experi\u00eancia do cliente\" id=\"melhore-a-experiencia-do-cliente\" data-slug=\"melhore-a-experiencia-do-cliente\"><label class=\"form-check-label\" for=\"melhore-a-experiencia-do-cliente\">Melhore a experi\u00eancia do cliente<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"escale o seu neg\u00f3cio\" id=\"grow-your-business-pt-br\" data-slug=\"grow-your-business-pt-br\"><label class=\"form-check-label\" for=\"grow-your-business-pt-br\">Escale o seu neg\u00f3cio<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_content_type\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_content_type\" aria-expanded=\"false\" aria-controls=\"collapse-tax_content_type\">\r\n                        Tipo de conte\u00fado\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_content_type\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_content_type\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"artigo da web\" id=\"web-article-pt-br\" data-slug=\"web-article-pt-br\"><label class=\"form-check-label\" for=\"web-article-pt-br\">Artigo da web<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"blog\" id=\"blog-pt-br\" data-slug=\"blog-pt-br\"><label class=\"form-check-label\" for=\"blog-pt-br\">Blog<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"checklist\" id=\"checklist-pt-br\" data-slug=\"checklist-pt-br\"><label class=\"form-check-label\" for=\"checklist-pt-br\">Checklist<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"demo\" id=\"demo-pt-br\" data-slug=\"demo-pt-br\"><label class=\"form-check-label\" for=\"demo-pt-br\">Demo<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ebook\" id=\"ebook-pt-br\" data-slug=\"ebook-pt-br\"><label class=\"form-check-label\" for=\"ebook-pt-br\">Ebook<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"guia pr\u00e1tico\" id=\"guia-pratico\" data-slug=\"guia-pratico\"><label class=\"form-check-label\" for=\"guia-pratico\">Guia pr\u00e1tico<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"infographic\" id=\"infographic-pt-br\" data-slug=\"infographic-pt-br\"><label class=\"form-check-label\" for=\"infographic-pt-br\">Infographic<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"product overview\" id=\"product-overview-pt-br\" data-slug=\"product-overview-pt-br\"><label class=\"form-check-label\" for=\"product-overview-pt-br\">Product overview<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"relat\u00f3rio\" id=\"report-pt-br\" data-slug=\"report-pt-br\"><label class=\"form-check-label\" for=\"report-pt-br\">Relat\u00f3rio<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"success story\" id=\"success-story-pt-br\" data-slug=\"success-story-pt-br\"><label class=\"form-check-label\" for=\"success-story-pt-br\">Success story<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"video\" id=\"video-pt-br\" data-slug=\"video-pt-br\"><label class=\"form-check-label\" for=\"video-pt-br\">Video<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"white paper\" id=\"white-paper-pt-br\" data-slug=\"white-paper-pt-br\"><label class=\"form-check-label\" for=\"white-paper-pt-br\">White paper<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        Industria\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"com\u00e9rcio varejista\" id=\"retail-pt-br\" data-slug=\"retail-pt-br\"><label class=\"form-check-label\" for=\"retail-pt-br\">Com\u00e9rcio varejista<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"financeiro\" id=\"financial-pt-br\" data-slug=\"financial-pt-br\"><label class=\"form-check-label\" for=\"financial-pt-br\">Financeiro<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industrial\" id=\"industrial-pt-br\" data-slug=\"industrial-pt-br\"><label class=\"form-check-label\" for=\"industrial-pt-br\">Industrial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"p\u00fablico\" id=\"public-pt-br\" data-slug=\"public-pt-br\"><label class=\"form-check-label\" for=\"public-pt-br\">P\u00fablico<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"sa\u00fade\" id=\"healthcare-pt-br\" data-slug=\"healthcare-pt-br\"><label class=\"form-check-label\" for=\"healthcare-pt-br\">Sa\u00fade<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-pt-br\" data-slug=\"technology-pt-br\"><label class=\"form-check-label\" for=\"technology-pt-br\">Technology<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        Funcionalidades\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-and-reporting-pt-br\" data-slug=\"analytics-and-reporting-pt-br\"><label class=\"form-check-label\" for=\"analytics-and-reporting-pt-br\">Analytics and reporting<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"cloud-migration-pt-br\" data-slug=\"cloud-migration-pt-br\"><label class=\"form-check-label\" for=\"cloud-migration-pt-br\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"engagement\" id=\"digital-pt-br\" data-slug=\"digital-pt-br\"><label class=\"form-check-label\" for=\"digital-pt-br\">Engagement<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ia e automa\u00e7\u00e3o\" id=\"ai-and-automation-pt-br\" data-slug=\"ai-and-automation-pt-br\"><label class=\"form-check-label\" for=\"ai-and-automation-pt-br\">IA e automa\u00e7\u00e3o<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound-pt-br\" data-slug=\"inbound-pt-br\"><label class=\"form-check-label\" for=\"inbound-pt-br\">Inbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"integra\u00e7\u00f5es\" id=\"integrations-pt-br\" data-slug=\"integrations-pt-br\"><label class=\"form-check-label\" for=\"integrations-pt-br\">Integra\u00e7\u00f5es<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"journey-management-pt-br\" data-slug=\"journey-management-pt-br\"><label class=\"form-check-label\" for=\"journey-management-pt-br\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound-pt-br\" data-slug=\"outbound-pt-br\"><label class=\"form-check-label\" for=\"outbound-pt-br\">Outbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"security and availability\" id=\"security-and-availability-pt-br\" data-slug=\"security-and-availability-pt-br\"><label class=\"form-check-label\" for=\"security-and-availability-pt-br\">Security and availability<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications\" id=\"unified-communications-pt-br\" data-slug=\"unified-communications-pt-br\"><label class=\"form-check-label\" for=\"unified-communications-pt-br\">Unified communications<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"wem-pt-br\" data-slug=\"wem-pt-br\"><label class=\"form-check-label\" for=\"wem-pt-br\">WEM<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">Limpar filtros<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"0\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,p\u00fablico,public,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/human-first-ai-powered-a-leadership-blueprint-for-modern-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Group_collaboration-1260x738.jpeg\" height=\"738\" width=\"1260\" alt=\"Group collaboration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Human-first e potencializa\u00e7\u00e3o via IA: Um Plano de Lideran\u00e7a para o CX Moderno<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"1\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/output.auto-1.jpg\" height=\"533\" width=\"800\" alt=\"Output.auto (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por Que a Agentic AI Requer uma Plataforma, N\u00e3o uma Solu\u00e7\u00e3o Pontual<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"2\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-experience-economy-why-experience-is-now-the-product\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-Experience-Economy-Blog-Resource-Thumbnail.png\" height=\"582\" width=\"1029\" alt=\"The experience economy blog resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A economia da experi\u00eancia: por que a experi\u00eancia agora \u00e9 o produto  <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"3\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MaestroAdobeStock_1798912305-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As novas regras da lideran\u00e7a de CX em um mundo impulsionado por IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"4\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-future-of-cx-will-be-built-on-intelligent-ecosystems\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SN_AdobeStock_729969701-scaled-e1771269118852-1260x770.jpeg\" height=\"770\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O futuro de CX ser\u00e1 constru\u00eddo sobre ecossistemas inteligentes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"5\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-analytics-and-reporting-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Product-Overview-Analytics-Reporting.jpg\" height=\"464\" width=\"820\" alt=\"Genesys cloud analytics and reporting\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vis\u00e3o geral do Genesys Cloud Analytics and Reporting<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"6\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-OJ-blog_image_820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como os grandes modelos de a\u00e7\u00e3o impulsionar\u00e3o a orquestra\u00e7\u00e3o ag\u00eantica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"7\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Da conversa \u00e0 resolu\u00e7\u00e3o: Agente Virtual Ag\u00eantico da Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"8\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-agentic-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o do Genesys Cloud Agentic Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"9\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-agentic-virtual-agent-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-ava-overview.jpg\" height=\"464\" width=\"820\" alt=\"Agentic virtual agent overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vis\u00e3o geral do produto Genesys Cloud Agentic Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"10\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cliente Mudou. CX Precisa Acompanhar. <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"11\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/select-the-most-fitting-approach-to-enable-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-landing-Page-Thumbnail-1-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Selecione a abordagem mais adequada para habilitar a IA conversacional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"12\" data-tags=\"resources,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/mit-relatorio-ia-agentica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/agentic-AI_capability_CTA-block_mobile-2025.jpg\" height=\"560\" width=\"351\" alt=\"Agentic ai capability cta block mobile 2025\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA ag\u00eantica no Brasil e na Am\u00e9rica Latina: o equil\u00edbrio entre inova\u00e7\u00e3o e confian\u00e7a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"13\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,sa\u00fade,healthcare,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-future-of-healthcare-a-global-transformation-of-patient-and-member-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Lionfish-promo-Resource-LP-Thumbnail-image-820x528-1.png\" height=\"528\" width=\"820\" alt=\"Lionfish promo   resource lp   thumbnail image 820&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O futuro da sa\u00fade: a transforma\u00e7\u00e3o da experi\u00eancia de pacientes e benefici\u00e1rios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"14\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-total-economic-impact-of-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Total Economic Impact do CX Cloud da Genesys e da Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"15\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,demo,video,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-ai-powered-experience-orchestration-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Demo-Video-EO.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464  demo video   eo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o da orquestra\u00e7\u00e3o de experi\u00eancias com IA do Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"16\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/three-ways-to-level-up-your-it-operations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Three-ways-to-level-up-your-operations.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail three ways to level up your operations\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tr\u00eas formas de elevar o n\u00edvel das suas opera\u00e7\u00f5es de TI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"17\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-achieves-iso-iec-420012023-certification-for-responsible-ai-governance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads11-1260x709.png\" height=\"709\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys obt\u00e9m a certifica\u00e7\u00e3o ISO\/IEC 42001:2023 para governan\u00e7a respons\u00e1vel de IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"18\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases Vendor Assessment<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"19\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/mit-transporte-experiencia-conectada\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c9cd5c89-gettyimages-836661344-e1563337207119.jpg\" height=\"827\" width=\"1240\" alt=\"People waiting for the train at subway station\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A nova rota da experi\u00eancia no transporte: dados, IA e opera\u00e7\u00f5es conectadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"20\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1568579692-2-1260x819.jpeg\" height=\"819\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por que a IA \u00e9 indispens\u00e1vel para os l\u00edderes de CX em 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"21\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-wins-best-use-of-ai-in-customer-service-at-the-2025-a-i-awards\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/stock_product-lifestyle_Agent-with-threads-1-e1763671178109-1260x774.png\" height=\"774\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys obt\u00e9m o pr\u00eamio de \u201cMelhor uso de IA no atendimento ao cliente\u201d no A.I. Awards de 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"22\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-genesys-cloud-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-genesys_cloud_platform_overview.png\" height=\"276\" width=\"491\" alt=\"Resource thumb genesys cloud platform overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conhe\u00e7a a plataforma Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"23\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/route-customers-to-the-right-agent-the-first-time-with-rule-based-decisions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1597987065-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Direcione os clientes para o agente certo logo na primeira tentativa com decis\u00f5es baseadas em regras.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"24\" data-tags=\"blog,avance sua tecnologia,level up your technology,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/is-your-cx-investment-framed-as-a-growth-driver\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_479659532-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Seu investimento em CX est\u00e1 sendo visto como um impulsionador de crescimento? <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"25\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-hidden-costs-of-underfunding-customer-experience-in-2026\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1435374765-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os custos ocultos do subinvestimento na experi\u00eancia do cliente em 2026<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"26\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-powers-responsible-cx-in-the-agentic-ai-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Genesys-MS-VDI_Header-1260x841.png\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Genesys potencializa a CX respons\u00e1vel na era da IA ag\u00eantica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"27\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/mit-orquestracao-varejo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_584344092-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Young man using cell phone while shopping in supermarket.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Varejo em modo orquestra\u00e7\u00e3o: como IA, social commerce e experi\u00eancias imersivas est\u00e3o redefinindo o consumo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"28\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/ai-use-case-assessment-for-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A-1-1.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Avalia\u00e7\u00e3o de casos de uso de IA para atendimento ao cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"29\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/2-million-genesys-cloud-users-unified-agentic-experience-orchestration-is-here\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dois milh\u00f5es de usu\u00e1rios do Genesys Cloud: a orquestra\u00e7\u00e3o da experi\u00eancia ag\u00eantica unificada j\u00e1 est\u00e1 aqui <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"30\" data-tags=\"resources,escale o seu neg\u00f3cio,grow your business,white paper,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"escale o seu neg\u00f3cio\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/global-availability-with-genesys-cloud-a-technical-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Global-Availability-Genesys-Cloud.jpg\" height=\"247\" width=\"440\" alt=\"Global availability genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Disponibilidade global com Genesys Cloud: um guia t\u00e9cnico<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"31\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/dos-and-donts-of-a-cloud-contact-center-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1539618004-scaled-e1761060706802-1260x636.jpeg\" height=\"636\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Recomenda\u00e7\u00f5es importantes para a migra\u00e7\u00e3o de um contact center para a nuvem <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"32\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-genesys-and-scaled-cognition-are-shaping-the-future-of-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Blog-1.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como a Genesys e a Scaled Cognition est\u00e3o moldando o futuro da orquestra\u00e7\u00e3o ag\u00eancica <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"33\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,sa\u00fade,healthcare,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/how-ai-is-transforming-healthcare-payor-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/How-AI-is-transforming-820x528-px-1.png\" height=\"528\" width=\"820\" alt=\"How ai is transforming  820&#215;528 px (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como a IA est\u00e1 transformando as experi\u00eancias dos pagadores do setor de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"34\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/ia-em-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/fotoPoscastIACX-1.jpg\" height=\"432\" width=\"800\" alt=\"Fotoposcastiacx (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desmistificando IA no CX: O que funciona na pr\u00e1tica.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"35\" data-tags=\"resources,relat\u00f3rio,report,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Landing_IDC-MarketScape.png\" height=\"528\" width=\"824\" alt=\"Resource landing idc marketscape\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms Vendor Assessment<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"36\" data-tags=\"article,avance sua tecnologia,level up your technology,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation,journey management\" data-post-type=\"article\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/predictive-engagement-how-ai-anticipates-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/predictive-engagement_sep2025-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Predictive engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Engagement preditivo: como a intelig\u00eancia artificial prev\u00ea as necessidades dos clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"37\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/frost-radar-cx-platforms-latam\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Paid-Social-Banners-824x528-px-High-Quality.jpg\" height=\"528\" width=\"824\" alt=\"Paid social banners 824&#215;528 px high quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Frost Radar\u2122: Customer Experience Platforms in Latin America, 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"38\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/critical-capabilities-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" height=\"528\" width=\"824\" alt=\"Cc &#8217;25 resource landing 824&#215;528 px glass\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Funcionalidades principais para Contact Center como Servi\u00e7o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"39\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,com\u00e9rcio varejista,retail,financeiro,financial,industrial,sa\u00fade,healthcare,technology,analytics and reporting,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|sa\u00fade|technology\" data-tax_capability_sitewide=\"analytics and reporting|cloud migration|ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/cx-leaders-share-views-on-thriving-in-the-experience-economy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media-container.png\" height=\"480\" width=\"792\" alt=\"Messaging apps hero 2025\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u00edderes de CX compartilham opini\u00f5es sobre prosperar na economia da experi\u00eancia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"40\" data-tags=\"resources,escale o seu neg\u00f3cio,grow your business,relat\u00f3rio,report,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"escale o seu neg\u00f3cio\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-inner-circle-guide-to-agentic-ai-navigate-the-future-of-cx\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Confian\u00e7a para IA Ag\u00eantica: Navegue pelo futuro da CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"41\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner\u00ae Magic Quadrant\u2122 para contact center como servi\u00e7o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"42\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/mit-economia-da-experiencia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/body_img-Trust_Center.jpg\" height=\"480\" width=\"823\" alt=\"Body img trust center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Economia da Experi\u00eancia: Como a IA transforma frustra\u00e7\u00e3o em fidelidade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"43\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/xperience-2025-how-ai-powered-orchestration-is-defining-the-experience-economy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1LMR8613-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Xperience 2025: Como a Orquestra\u00e7\u00e3o com IA Est\u00e1 Definindo a Economia da Experi\u00eancia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"44\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-agentic-ai-can-improve-experiences-and-transform-personalization\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_281411575-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como o Agentic AI pode melhorar experi\u00eancias e personaliza\u00e7\u00e3o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"45\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/contact-babel-the-inner-circle-guide-to-customer-engagement-personalization\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Contactbabel-ICG-customer-engagement-personalization.png\" height=\"480\" width=\"880\" alt=\"Contactbabel icg customer engagement &#038; personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">ContactBabel: The Inner Circle Guide to Customer Engagement &#038; Personalization<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"46\" data-tags=\"article,melhore a experi\u00eancia do colaborador,improve employee experience,artigo da web,web article,wem\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/absence-management-and-shrinkage-call-center-strategies\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_226045535-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, automation, artificial intelligence, ai copilot, supervisor copilot, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gest\u00e3o de aus\u00eancias e redu\u00e7\u00e3o de pessoal: estrat\u00e9gias para call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"47\" data-tags=\"article,melhore a experi\u00eancia do colaborador,improve employee experience,artigo da web,web article,wem\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/real-time-adherence-rta-and-intraday-management-keeping-your-workforce-on-track\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/QA-monitoring_resource-thumbnail_1.png\" height=\"464\" width=\"820\" alt=\"Qa monitoring resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ades\u00e3o em tempo real (RTA) e gest\u00e3o ao longo do dia: mantendo a sua for\u00e7a de trabalho no rumo certo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"48\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/responsible-cx-solving-the-speed-and-safety-equation-for-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Responsible-CX_Header.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX respons\u00e1vel: a equa\u00e7\u00e3o ideal entre velocidade e seguran\u00e7a para IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"49\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/beyond-omnichannel-the-strategic-value-of-channel-less-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_Channel-less-CX_Header.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Al\u00e9m da experi\u00eancia omnichannel: o valor estrat\u00e9gico da CX channel-less<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"50\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/potential-to-profit-an-ai-roi-blueprint-for-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1334725493-scaled-e1754001932605-1260x811.jpeg\" height=\"811\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Potencial de lucro: um plano de ROI de IA para transforma\u00e7\u00e3o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"51\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/when-ai-begins-to-think-for-itself-whos-accountable\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Blog_AI-Governance_Header.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quando a Intelig\u00eancia Artificial come\u00e7a a pensar por si mesma, quem \u00e9 respons\u00e1vel?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"52\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-rise-benefits-and-concerns-around-agentic-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_577438759-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A ascens\u00e3o, os benef\u00edcios e as preocupa\u00e7\u00f5es em torno do Agentic AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"53\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/como-a-inteligencia-artificial-esta-moldando-o-customer-experience-no-brasil\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Display-banners-copy-FR-copy-540x300-px.png\" height=\"300\" width=\"540\" alt=\"Display banners copy   fr copy 540&#215;300 px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como a Intelig\u00eancia Artificial Est\u00e1 Moldando o Customer Experience no Brasil<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"54\" data-tags=\"blog,avance sua tecnologia,level up your technology,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/powering-next-level-experiences-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads1-e1755188201308-1260x785.png\" height=\"785\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Potencializa\u00e7\u00e3o de experi\u00eancias de \u00faltima gera\u00e7\u00e3o com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"55\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ais-role-in-hr-for-employee-recruitment-and-onboarding\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_208777709-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O papel da IA em RH para recrutamento e integra\u00e7\u00e3o de colaboradores<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"56\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ccaas-trends-how-ai-cloud-and-data-are-reshaping-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_773069933-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tend\u00eancias de CCaaS: como a IA, a nuvem e os dados est\u00e3o remodelando a experi\u00eancia do cliente (CX)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"57\" data-tags=\"blog,avance sua tecnologia,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/sustainability-at-genesys-grounded-in-action-driven-by-empathy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Blog-Hero-1071x716px-e1752873128758.png\" height=\"547\" width=\"814\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sustentabilidade na Genesys: baseada na a\u00e7\u00e3o, movida pela empatia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"58\" data-tags=\"resources,avance sua tecnologia,level up your technology,infographic,com\u00e9rcio varejista,retail,financeiro,financial,industrial,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"infographic\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-agentic-ai-trust-gap-why-forward-thinking-companies-build-guardrails\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-Agentic-AI-1-1260x807.png\" height=\"807\" width=\"1260\" alt=\"824&#215;528 infographic thumbnail image agentic ai 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A falta de confian\u00e7a na IA ag\u00eantica: por que as empresas vision\u00e1rias constroem prote\u00e7\u00f5es<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"59\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/transformacao-setor-eletrico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/pr-swisscom-accelerates-sustainability-and-innovation-with-genesys-cloud-thumbnail.png\" height=\"463\" width=\"792\" alt=\"Pr swisscom accelerates sustainability and innovation with genesys cloud thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Transforma\u00e7\u00e3o digital no setor el\u00e9trico: smart grids, mercado livre e foco no cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"60\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/cx-ecosystem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Deliver-the-next-level-of-experience-with-an-AI-powered-CX-ecosystem.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook deliver the next level of experience with an ai powered cx ecosystem\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Entregue o pr\u00f3ximo n\u00edvel de experi\u00eancia com um ecossistema de CX impulsionado por IA.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"61\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/discovering-the-business-value-of-ai-a-new-model-for-growth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_643316121-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Descoberta do valor comercial da IA: um novo modelo de crescimento<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"62\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-ai-studio-and-genesys-cloud-ai-guides-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Product-Overview-AI-Studio.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail product overview ai studio\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Studio e Genesys Cloud AI Guides<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"63\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/transform-service-delivery-with-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Mega-Menu.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail mega menu\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Transforme a presta\u00e7\u00e3o de servi\u00e7os com a Genesys e a ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"64\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,inbound,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|inbound|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/crowdsourcing-brand-loyalty-how-social-media-impacts-your-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_949615801-scaled-e1750718878203-1260x789.jpeg\" height=\"789\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fidelidade \u00e0 marca por crowdsourcing: como as redes sociais afetam a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"65\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2560x1707-Blog-Image-AI-for-the-Experience-Economy-1260x840.png\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA para a Economia da Experi\u00eancia: Como entregar o pr\u00f3ximo n\u00edvel de CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"66\" data-tags=\"resources,avance sua tecnologia,level up your technology,checklist,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/plan-your-cloud-migration-roadmap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cloud-Migration-LP-2-360x240-px.png\" height=\"240\" width=\"360\" alt=\"Cloud migration lp 2 360&#215;240 px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Planeje sua migra\u00e7\u00e3o para a nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"67\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/migration-kit-make-your-move-to-the-cloud-now\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As quatro fases preparat\u00f3rias para a evolu\u00e7\u00e3o em CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"68\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/customer-journey-analytics-demo\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Customer Journey Analytics Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"69\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/laying-the-groundwork-for-agentic-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F@2x-1260x842.webp\" height=\"842\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Prepara\u00e7\u00e3o da base para a IA ag\u00eantica na experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"70\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-ai-guides-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/823x480-Genesys-com-Thumbnail-AI-Guides-Demo.png\" height=\"480\" width=\"823\" alt=\"823&#215;480 genesys com thumbnail ai guides demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Guides Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"71\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/gartner-voice-of-the-customer-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cta_img-levels_of_experience_orchestration.png\" height=\"474\" width=\"508\" alt=\"Cta img levels of experience orchestration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner Voice of the Customer for Contact Center as a Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"72\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/genesys-cloud-ai-ethics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00c9tica da IA do Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"73\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,financeiro,financial,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/staying-competitive-the-new-era-of-financial-services-resilience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1006821281-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Manter a competitividade: a nova era da resili\u00eancia dos servi\u00e7os financeiros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"74\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F-e1750784463547.png\" height=\"547\" width=\"818\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Ofere\u00e7a o pr\u00f3ximo n\u00edvel de experi\u00eancia com Genesys Cloud AI Studio e AI Guides<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"75\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,financeiro,financial,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-insurance-industrys-ai-moment-efficiency-loyalty-and-scalable-growth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_443307342-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O momento da IA no setor de seguros: efici\u00eancia, fidelidade e crescimento escal\u00e1vel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"76\" data-tags=\"blog,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os n\u00edveis de orquestra\u00e7\u00e3o da experi\u00eancia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"77\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/the-ultimate-cx-ai-glossary-for-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1215415998-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O gloss\u00e1rio definitivo de IA para CX em contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"78\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,financeiro,financial,p\u00fablico,public,sa\u00fade,healthcare,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,outbound,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"financeiro|p\u00fablico|sa\u00fade\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o|journey management|outbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/cx-leaders-reveal-their-teams-strengths-for-delivering-exceptional-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_300144034-scaled-e1750436905158-1260x771.jpeg\" height=\"771\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u00edderes de CX revelam os pontos fortes de suas equipes para entregar experi\u00eancias excepcionais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"79\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CIA4.jpg\" height=\"524\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">An\u00fancio dos finalistas do Genesys Customer Innovation Awards 2025<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"80\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/unlocking-the-power-of-whatsapp-for-outbound-campaigns\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1185788922-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Explorando o poder do WhatsApp para as campanhas outbound<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"81\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/built-in-versus-bolt-on-benefits-of-an-ai-powered-cx-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_284813549-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Integrada versus anexada: os benef\u00edcios de uma plataforma de CX com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"82\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/understanding-sentiment-analysis-with-social-listening-and-monitoring\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_286672411-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Compreens\u00e3o da an\u00e1lise de sentimentos com social listening e monitoramento<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"83\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/unified-experience-from-genesys-and-servicenow-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-ServiceNow-2.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 servicenow (2)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Unified Experience da Genesys e ServiceNow Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"84\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-predictive-routing-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GPR-product-overview-thumbnail.png\" height=\"464\" width=\"820\" alt=\"Gpr product overview thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vis\u00e3o geral do roteamento preditivo do Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"85\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-salesforce-share-ai-insights-for-combining-empathy-and-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1148884500-scaled-e1747415229878-1260x733.jpeg\" height=\"733\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys e Salesforce compartilham insights sobre IA para integrar empatia e efici\u00eancia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"86\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-ai-for-supervisors-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-Product-Overview-Supervisor-Copilots.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail product overview   supervisor copilots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vis\u00e3o geral do Genesys Cloud AI para supervisores<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"87\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-trendsetters-latam\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trendsetters-For-2025-eBook-Thumbnails_bg7-1260x713.png\" height=\"713\" width=\"1260\" alt=\"Trendsetters for 2025 ebook thumbnails bg7\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como l\u00edderes brasileiros est\u00e3o usando IA para transformar a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"88\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-agent-copilot-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Agent-Copilot-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 agent copilot demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o do Agent Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"89\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/supervisor-copilot-and-virtual-supervisor-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Supervisor-Copilot-demo.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 supervisor copilot demo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o do Supervisor Copilot e do Supervisor Virtual<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"90\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,inbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|inbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/effective-social-media-comment-management-a-guide-to-handling-negative-comments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1207125504-scaled-e1747699719340-1260x830.jpeg\" height=\"830\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gest\u00e3o eficaz de coment\u00e1rios nas redes sociais: um guia para lidar com coment\u00e1rios negativos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"91\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,success story,white paper,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook|success story|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/six-stories-of-successful-cloud-migrations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-11.png\" height=\"481\" width=\"880\" alt=\"Thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Seis hist\u00f3rias de sucesso de migra\u00e7\u00e3o para a nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"92\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/agentic-ai-the-difference-between-leading-and-lagging-in-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1280x720-Blog-Image-AI-Glow-Nimbus-Shade-1260x709.png\" height=\"709\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA ag\u00eantica: a diferen\u00e7a entre a lideran\u00e7a e o atraso na CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"93\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ai-in-hr-boosting-workforce-engagement-and-retention\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_546231249-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai in hr, human relations, artificial intelligence, customer experience, employee experience, retention\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IA em RH: aumento da reten\u00e7\u00e3o e do engagement da for\u00e7a de trabalho<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"94\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,financeiro,financial,p\u00fablico,public,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"financeiro|p\u00fablico\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/four-real-world-ai-use-cases-of-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_559104042-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai use cases, customer experience, artificial intelligence, cx, employee experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quatro casos de uso reais de IA em experi\u00eancias do cliente de sucesso<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"95\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/state-of-cx-latam\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" height=\"464\" width=\"820\" alt=\"State of cx mm notext\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Experi\u00eancia do Cliente: Principais insights da Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"96\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x547_1.png\" height=\"547\" width=\"820\" alt=\"Customer experience, cx, genesys, state of customer experience, ai, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O cen\u00e1rio da experi\u00eancia do cliente: o que todo profissional de CX precisa saber<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"97\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/ai-powered-experience-orchestration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   the ai powered orchestration playbook 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Manual de Orquestra\u00e7\u00e3o da Experi\u00eancia com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"98\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,journey management,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Orchestrators_blog_8192x5464-1260x840.png\" height=\"840\" width=\"1260\" alt=\"Genesys orchestrators blog 8192x5464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Orchestrators: entre no centro das aten\u00e7\u00f5es da inova\u00e7\u00e3o em experi\u00eancia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"99\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,guia pr\u00e1tico,guia pratico,journey management,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"guia pr\u00e1tico\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/practical-guide-to-mastering-journey-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/image-5-2.png\" height=\"464\" width=\"820\" alt=\"Image (5)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia pr\u00e1tico para dominar a gest\u00e3o da jornada do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"100\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/unified-experience-from-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ServiceNow-thumbnail-1260x714.png\" height=\"714\" width=\"1260\" alt=\"Servicenow thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vis\u00e3o geral de Unified Experience da Genesys e da ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"101\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-emergence-of-a-new-strategic-platform-experience-orchestration-beyond-the-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x54034-1.png\" height=\"540\" width=\"820\" alt=\"Genesys ai powered experience orchestration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A ascens\u00e3o de uma nova plataforma estrat\u00e9gica: Orquestra\u00e7\u00e3o da experi\u00eancia al\u00e9m do contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"102\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-social-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/social-media-hero-image.png\" height=\"480\" width=\"632\" alt=\"Social media hero image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Social vis\u00e3o geral do produto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"103\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-cloud-cx-4-delivering-more-ai-powered-experience-at-the-best-value\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" height=\"548\" width=\"821\" alt=\"Genesys cloud cx 4, ai, customer experience, personalization\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud CX 4: Entregando mais experi\u00eancias movidas por IA com o melhor custo-benef\u00edcio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"104\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-virtual-agent-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Virtual-Agent-Product-Overview-EN.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail virtual agent product overview en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vis\u00e3o geral do Genesys Cloud Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"105\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-ai-and-automation-for-supervisors-can-boost-efficiency-and-employee-performance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_226045535-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, automation, artificial intelligence, ai copilot, supervisor copilot, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como a IA e a automa\u00e7\u00e3o para supervisores podem impulsionar a efici\u00eancia e o desempenho dos colaboradores <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"106\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/3-keys-to-delivering-unified-experiences-with-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_666715368-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Servicenow, genesys, unified customer experience, unified employee experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">3 elementos-chave para oferecer experi\u00eancias unificadas com Genesys e ServiceNow<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"107\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A lista definitiva de 29 m\u00e9tricas e KPIs para call centers*<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"108\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-trendsetters-in-ai-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trendsetters-For-2025-eBook-Thumbnails_bg7-1260x713.png\" height=\"713\" width=\"1260\" alt=\"Trendsetters for 2025 ebook thumbnails bg7\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco tend\u00eancias em inova\u00e7\u00e3o com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"109\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/the-power-of-ai-in-customer-experience-goes-beyond-the-chatbot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Beyond-the-chatbot-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, customer experience, cx, chatbot, virtual agent\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O poder da IA na experi\u00eancia do cliente vai muito al\u00e9m de chatbtos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"110\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-virtual-agent-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Virtual-Agent-Demo-Video_thumb.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 virtual agent demo video thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Virtual Agent Demo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"111\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital,outbound,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/is-empathy-missing-in-the-pc-insurance-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_988602576-1260x630.jpeg\" height=\"630\" width=\"1260\" alt=\"Insurance customer experience claims catastrophic events outbound engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Est\u00e1 faltando empatia na experi\u00eancia do cliente no setor de seguros de propriedade e responsabilidade civil?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"112\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,relat\u00f3rio,report,unified communications,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook|relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"unified communications\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/from-contact-to-connection-a-new-era-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/laver-wave-middle-wave-1260x553.png\" height=\"553\" width=\"1260\" alt=\"Laver wave middle wave\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De contato \u00e0 conex\u00e3o A nova era na experi\u00eancia dos clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"113\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/97c80f14-trends-566x378.jpg\" height=\"378\" width=\"566\" alt=\"Two creative millenial small business owners working on social media\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Atendimento proativo: Usando IA para antecipar as necessidades dos clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"114\" data-tags=\"blog,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/justomer-journey-orchestration-hdr-img.png\" height=\"351\" width=\"598\" alt=\"Justomer journey orchestration hdr img\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desbloqueando o poder da orquestra\u00e7\u00e3o da jornada do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"115\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/880x480-EN-Outbound-Voice.png\" height=\"480\" width=\"880\" alt=\"880&#215;480 en  outbound voice\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">4 benef\u00edcios de um software moderno de gerenciamento da for\u00e7a de trabalho em contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"116\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,white paper,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/cx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Landing-Page-Thumbnail-1.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 landing page thumbnail (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud da Genesys e Salesforce: Utilizando IA para melhorar a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"117\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/practical-ai-use-cases-to-drive-customer-experience-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1083745441-1260x664.jpeg\" height=\"664\" width=\"1260\" alt=\"Ai, cx, customer experience, conversational ai, customer service, ai use cases\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aplica\u00e7\u00f5es Pr\u00e1ticas de IA para Promover o Sucesso na Experi\u00eancia do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"118\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/contact-center-software-costs-and-implementation-strategies\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_911381885-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cloud contact center software costs, call center software, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Custos e estrat\u00e9gias de implementa\u00e7\u00e3o do software de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"119\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,integra\u00e7\u00f5es,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/contact-center-software-integrations-you-can-use-today\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_549843567-scaled-e1732211030429-1260x803.jpeg\" height=\"803\" width=\"1260\" alt=\"Contact center software integrations, appfoundry partners, open api, genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Integra\u00e7\u00f5es de software de contact center que voc\u00ea pode usar hoje<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"120\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|engagement|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/making-your-customer-service-experience-merry-and-bright-over-the-holidays\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_550967395-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Consumer experience, customer experience, customer service, holiday, cx, ai, chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tornando sua experi\u00eancia de atendimento ao cliente alegre e iluminada durante as festas de fim de ano<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"121\" data-tags=\"resources,escale o seu neg\u00f3cio,grow your business,ebook,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"escale o seu neg\u00f3cio\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-cloud-ai-experience-tokens\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-ebook-Genesys-Cloud-AI-Experience-tokens_A.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook genesys cloud ai experience tokens a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tokens do Genesys Cloud AI Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"122\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/virtual-agents-breaking-free-from-the-limits-of-traditional-chatbots.jpg\" height=\"464\" width=\"820\" alt=\"Virtual agents breaking free from the limits of traditional chatbots\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agentes virtuais: al\u00e9m dos limites dos chatbots tradicionais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"123\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/conversational-intelligence-and-the-next-gen-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_318176238-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ci, conversational intelligence, ci tools, ai, customer experience, cx, analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Intelig\u00eancia conversacional e contact center de \u00faltima gera\u00e7\u00e3o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"124\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/speech-analytics-meets-ai-a-new-era-in-quality-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_266301879-1260x841.jpeg\" height=\"841\" width=\"1260\" alt=\"Speech analytics, employee experience, contact center, workforce, ai, quality management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">An\u00e1lise de voz com IA: uma nova era na gest\u00e3o da qualidade\u202f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"125\" data-tags=\"resources,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/predictive-routing-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Predictive_Routing_Video_Demo-Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Predictive routing video demo thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Demonstra\u00e7\u00e3o de roteamento preditivo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"126\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7-best-practices-for-building-customer-loyalty_2024-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Seven best practices for building customer loyalty with ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As sete melhores pr\u00e1ticas para consolidar a fidelidade do cliente com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"127\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-report-CX-in-the-era-of-AI.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail report cx in the era of ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A experi\u00eancia do cliente na era da IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"128\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,guia pr\u00e1tico,guia pratico,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"guia pr\u00e1tico\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/practical-guide-to-web-messaging\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-web-messaging-566x318.jpeg\" height=\"318\" width=\"566\" alt=\"Woman sitting at table, using laptop\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia pr\u00e1tico para otimizar SMS e aplicativos de mensagem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"129\" data-tags=\"blog,escale o seu neg\u00f3cio,grow your business,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"escale o seu neg\u00f3cio\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/leading-in-the-ai-era-means-rethinking-executive-roles\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_694257110-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, caio, executives, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Liderar na era da IA significa repensar os pap\u00e9is executivos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"130\" data-tags=\"resources,avance sua tecnologia,level up your technology,guia pr\u00e1tico,guia pratico,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"guia pr\u00e1tico\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/practical-guide-to-creating-a-contact-center-rfp\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/32cabb89-324f-451f-bad2-8ff4401268c0.png\" height=\"480\" width=\"880\" alt=\"32cabb89 324f 451f bad2 8ff4401268c0\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia pr\u00e1tico para criar um RFP de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"131\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/contact-center_resource-thumbnail_4.png\" height=\"464\" width=\"820\" alt=\"Contact center resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por que as empresas escolhem o Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"132\" data-tags=\"blog,melhore a experi\u00eancia do colaborador,improve employee experience,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-ai-powered-tools-revolutionize-workforce-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_865574702-1260x720.jpeg\" height=\"720\" width=\"1260\" alt=\"Workforce engagement management, wem, employee engagement, contact center, ai, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como as ferramentas baseadas em IA revolucionam o gerenciamento da for\u00e7a de trabalho<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"133\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-genesys-cloud-ai-progressive-adoption-model\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/The-Genesys-Cloud-AI-progressive-adoption-model.png\" height=\"240\" width=\"440\" alt=\"The genesys cloud ai progressive adoption model\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O modelo de ado\u00e7\u00e3o progressiva do Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"134\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/generationaldynamics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generational-Dynamics-and-the-exp-economy.png\" height=\"528\" width=\"824\" alt=\"Generational dynamics and the experience economy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Din\u00e2micas geracionais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"135\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/genesys-cloud-agent-copilot-deep-dive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_356426088-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Genesys cloud, agent copilot, ai, contact center, agent assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">An\u00e1lise do Genesys Cloud Agent Copilot<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"136\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/finding-the-balance-for-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_723607759-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, artificial intelligence, ai tools, customer experience, customer service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Encontrando o equil\u00edbrio da IA na experi\u00eancia do cliente <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"137\" data-tags=\"resources,ebook,ia e automa\u00e7\u00e3o,ai and automation,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/four-megatrends-that-could-threaten-your-contact-center-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-four_megatrends.jpg\" height=\"480\" width=\"880\" alt=\"Megatrends that could threaten your contact centre security\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Quatro megatend\u00eancias que podem amea\u00e7ar a seguran\u00e7a do seu contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"138\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/get-to-know-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conhe\u00e7a o Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"139\" data-tags=\"blog,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/harnessing-the-power-of-ai-with-a-move-to-the-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_717435569-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai powered experience orchestration, seamless customer experience\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aproveitando o poder da IA com aux\u00edlio da nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"140\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/humans-and-ai-in-unison-driving-the-new-era-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Humans-and-AI-in-unison-300x164-1.webp\" height=\"164\" width=\"300\" alt=\"Humans and ai in unison 300&#215;164\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Relat\u00f3rio Humanos e IA em sintonia: conduzindo a nova era da CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"141\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/measure-what-matters-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Page-CIN-MW540x300-px-4.png\" height=\"300\" width=\"540\" alt=\"Customer loyalty ebook\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Me\u00e7a o que Importa: Lealdade do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"142\" data-tags=\"blog,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,cloud migration,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/cx-leaders-now-is-the-time-to-adapt-and-aace-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_746024465-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ki, ai, customer experience, cx, artificial intelligence\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">L\u00edderes de CX: Agora \u00e9 a hora de se adaptar e adotar a IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"143\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/using-ai-in-customer-service-automation-to-cultivate-trust\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_820232504-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai in customer service, generative ai, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Usando IA na automa\u00e7\u00e3o do atendimento ao cliente para construir confian\u00e7a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"144\" data-tags=\"blog,avance sua tecnologia,level up your technology,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/how-generative-ai-is-transforming-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_721417568-scaled-e1717519195162-1260x693.jpeg\" height=\"693\" width=\"1260\" alt=\"Generative ai, genesys cloud, amazon bedrock, aws, customer experience, customer engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como a IA Generativa Est\u00e1 Transformando o Engajamento com o Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"145\" data-tags=\"blog,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/a-inteligencia-artificial-e-a-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-and-the-CX.png\" height=\"720\" width=\"720\" alt=\"Ai and the cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Intelig\u00eancia Artificial e Experi\u00eancia do Cliente: O Papel Estrat\u00e9gico do Conselheiro na Era Digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"146\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/how-to-build-your-business-case-for-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-ebook-Business-case-for-AI_A.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook business case for ai a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como construir seu Case de Neg\u00f3cios para IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"147\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/how-generative-ai-will-transform-your-cx-program\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Gartner_How-Generative-AI_Thumb.png\" height=\"480\" width=\"880\" alt=\"Gartner how generative ai thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como a IA Generativa Transformar\u00e1 seu Programa de Experi\u00eancia do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"148\" data-tags=\"blog,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,analytics and reporting,ia e automa\u00e7\u00e3o,ai and automation,journey management,array\" data-post-type=\"blog\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|ia e automa\u00e7\u00e3o|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/connect-the-dots-in-your-data-with-customer-journey-analytics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_719925898-scaled.jpeg\" height=\"639\" width=\"1260\" alt=\"Arvig customer journey analytics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conecte os Pontos em seus Dados com An\u00e1lise da Jornada do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"149\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-ways-leading-brands-use-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Five-ways-leading-brands-use-AI-EB-EN-Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Five ways leading brands use ai eb en thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco maneiras como marcas l\u00edderes utilizam IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"150\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Product-Overview-Genesys-SFDC-thumb_pt-BR.png\" height=\"480\" width=\"880\" alt=\"Product overview   genesys  sfdc thumb pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX Cloud da Genesys e Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"151\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Five-Trendsetters-in-CX-Innovation_2024_pt-BR-1260x974.png\" height=\"974\" width=\"1260\" alt=\"Five trendsetters in cx innovation 2024 pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco criadores de tend\u00eancia e Inova\u00e7\u00e3o em CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"152\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/top-cx-trends-2024\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-trends-22-featured-566x320.jpg\" height=\"320\" width=\"566\" alt=\"Cx trends 22 featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Principais Tend\u00eancias em CX em 2024 e Al\u00e9m<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"153\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/checklist-unify-your-crm-system-and-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CRM_and_CCaaS-CL-EN-_thumbnail.png\" height=\"480\" width=\"880\" alt=\"Crm and ccaas cl en  thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Al\u00e9m da integra\u00e7\u00e3o b\u00e1sica: unifique seu sistema CRM e o contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"154\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/customer-experience-horizons\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-Horizons-cover-thumbnail-cropped.jpg\" height=\"1146\" width=\"1260\" alt=\"Cx horizons cover thumbnail   cropped\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Customer experience horizons<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"155\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-software-2023-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Hub-tile-v1-820x464-px.jpg\" height=\"464\" width=\"820\" alt=\"Resource hub tile v1 820&#215;464 px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"156\" data-tags=\"resources,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,analytics and reporting,journey management\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"analytics and reporting|journey management\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/getting-started-with-technology-for-the-connected-rep\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Image.png\" height=\"480\" width=\"880\" alt=\"Thumbnail image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Come\u00e7ando com a tecnologia certa para o agente conectado<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"157\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/white-paper-the-business-case-for-empathy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Business-Case-for-Empathy-FeaturedImage.png\" height=\"480\" width=\"880\" alt=\"Business case for empathy featuredimage\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">White paper: Business Case para Empatia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"158\" data-tags=\"resources,ebook,sa\u00fade,healthcare,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/healthcares-empathy-gap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Report_cover_pages-1260x1025.png\" height=\"1025\" width=\"1260\" alt=\"Report cover pages\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Falta de Empatia no Setor da Sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"159\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/introducao-a-ia-generativa-101-pt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generative_AI_101_EB_EN_Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Generative ai 101 eb en thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Introdu\u00e7\u00e3o a IA Generativa 101 (pt-pt)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"160\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/retails-empathy-gap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail_Empathy_Gap-PT-Cover.png\" height=\"898\" width=\"1161\" alt=\"Retail empathy gap pt cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Falta de Empatia no setor de Varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"161\" data-tags=\"blog,sa\u00fade,healthcare,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ai-influence-in-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_603579656-scaled-e1692717452332.jpeg\" height=\"545\" width=\"920\" alt=\"Telehealth, senior woman or doctor with digital tablet, consultation or planning treatment for cure. female person, employee or medical professional with a patient, women or technology for healthcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Impacto Transformador da Intelig\u00eancia Artificial na Sa\u00fade: Diagn\u00f3stico Preciso, Tratamentos Avan\u00e7ados e Assist\u00eancia Personalizada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"162\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/increase-your-cx-effectiveness-with-conversational-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/conversationalAI.png\" height=\"528\" width=\"824\" alt=\"Conversational ai ebook cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aumente a efic\u00e1cia do CX com IA Conversacional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"163\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/accelerate-customer-experience-outcomes-with-genesys-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Genesys-Cloud-AI.png\" height=\"696\" width=\"1230\" alt=\"820&#215;464 resource thumbnail genesys cloud ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Otimize as experi\u00eancias dos clientes com o Genesys Cloud AI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"164\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,success story,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook|success story\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/get-started-generative-ai-101\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generative_AI_101_EB_EN_Thumbnail.png\" height=\"480\" width=\"880\" alt=\"Generative ai 101 eb en thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Introdu\u00e7\u00e3o a IA Generativa 101<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"165\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/enriching-human-connections-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Enriching-human-connections-ia-pt-br.png\" height=\"720\" width=\"973\" alt=\"Enriching human connections ia pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Enriquecendo as Conex\u00f5es Humanas com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"166\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/explore-how-generative-can-ai-be-used-to-improve-customer-service-and-support\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Explore como a IA generativa pode ser usada para melhorar o atendimento e suporte ao cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"167\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/sms-and-messaging-app-support-for-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Product-Overview-Unified-messaging-for-SMS-WhatsApp-and-messaging-apps.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail product overview unified messaging for sms whatsapp and messaging apps\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mensagens unificadas para SMS, WhatsApp e aplicativos de mensagens: vis\u00e3o geral do produto<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"168\" data-tags=\"blog,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/desvendando-a-jornada-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Retail article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desvendando a Jornada do Cliente: O Papel Crucial dos Dados N\u00e3o Utilizados | Blog sobre An\u00e1lise de Dados e Experi\u00eancia do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"169\" data-tags=\"resources,avance sua tecnologia,level up your technology,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,white paper,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|escale o seu neg\u00f3cio|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio|white paper\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" height=\"464\" width=\"820\" alt=\"State of cx mm notext\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"170\" data-tags=\"blog,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ai-optmize-productivity\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/person-with-phone-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Woman on train listening to music on mobile phone with headphones, london\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estudo revela como ferramentas de IA generativas podem aumentar a produtividade no atendimento ao cliente em at\u00e9 14%<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"171\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,ia e automa\u00e7\u00e3o,ai and automation,journey management,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|journey management|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-forrester-wave-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-1.png\" height=\"697\" width=\"1230\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Forrester Wave Contact Center As A Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"172\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/contact-center-buyers-guide-2023\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2023-Buyers-Guide-Cover-Image.png\" height=\"528\" width=\"824\" alt=\"2023 buyers guide cover image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia do Comprador de Contact Center 2023<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"173\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/how-to-choose-your-best-fit-vendor-for-ccaas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/logo-gartner-cqc.svg\" height=\"270\" width=\"270\" alt=\"Logo gartner cqc\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como escolher o fornecedor mais adequado para CCaaS<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"174\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,relat\u00f3rio,report,financeiro,financial,analytics and reporting,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,unified communications,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"analytics and reporting|engagement|ia e automa\u00e7\u00e3o|unified communications\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/challenge-of-customer-centric-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer-centric-banking.png\" height=\"528\" width=\"824\" alt=\"Customer centric banking\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">White paper da FT Longitude: O desafio de um setor banc\u00e1rio centrado no cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"175\" data-tags=\"article,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/seven-ways-to-deliver-leading-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Seven-ways-to-deliver-leading-digital-customer-service-RC-440x240px.png\" height=\"240\" width=\"440\" alt=\"Seven ways to deliver leading digital customer service rc 440x240px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sete maneiras de proporcionar um servi\u00e7o de atendimento Digital superior<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"176\" data-tags=\"resources,avance sua tecnologia,level up your technology,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,com\u00e9rcio varejista,retail,financeiro,financial,industrial,p\u00fablico,public,sa\u00fade,healthcare,technology,analytics and reporting,cloud migration,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|escale o seu neg\u00f3cio|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|industrial|p\u00fablico|sa\u00fade|technology\" data-tax_capability_sitewide=\"analytics and reporting|cloud migration|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-evolucao-da-cx-nos-negocios\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MIT-TR-SpecialEdition.png\" height=\"960\" width=\"960\" alt=\"Mit tr specialedition\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Evolu\u00e7\u00e3o do CX nos Neg\u00f3cios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"177\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/elevate-cx-with-journey-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PAGE-1-Ebook-9-CJM-101-AGNOSTIC.png\" height=\"480\" width=\"880\" alt=\"Elevate cx with journey management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Eleve a CX com o Gerenciamento de Jornada do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"178\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-steps-to-get-started-with-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Image-Journey-Orchestration-1.png\" height=\"480\" width=\"880\" alt=\"Image   journey orchestration (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco Passos para Iniciar a Orquestra\u00e7\u00e3o de Jornada do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"179\" data-tags=\"resources,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do colaborador,improve employee experience\" data-post-type=\"resources\" data-tax_contenttheme=\"escale o seu neg\u00f3cio|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/cx-and-the-future-of-work\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-and-the-future-of-work-1-566x363.png\" height=\"363\" width=\"566\" alt=\"Mit technology review insights: customer experience and the future of work   report thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Relat\u00f3rio MIT: A Experi\u00eancia do Cliente e o Futuro do Trabalho<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"180\" data-tags=\"collateral,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente\" data-post-type=\"collateral\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/harvard-business-review-alem-do-nps-medicao-da-cx-reimaginada\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/HBR-Infographic-Cover-pt-br-437x566.jpg\" height=\"566\" width=\"437\" alt=\"Hbr infographic cover pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Harvard Business Review: Al\u00e9m do NPS &#8211; Medi\u00e7\u00e3o da CX Reimaginada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"181\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/building-brand-loyalty-across-channels-one-retail-consumer-at-a-time\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Building-Brand-Loyalty-pt-br-566x436.jpg\" height=\"436\" width=\"566\" alt=\"Building brand loyalty pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Criando Fidelidade \u00e0 Marca em Todos os Canais Digitais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"182\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/answering-the-call-of-todays-consumers-how-retailers-can-deliver-superior-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Respondendo ao chamado dos consumidores de hoje: Como os varejistas podem proporcionar uma experi\u00eancia superior ao cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"183\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-five-phases-of-digital-health-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-phases-of-digital-engagement-health-pt-br-566x436.jpg\" height=\"436\" width=\"566\" alt=\"5 phases of digital engagement health pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As Cinco Fases do Engajamento Digital na Sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"184\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-five-phases-to-accelerate-digital-engagement-in-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-phases-of-digital-engagement-banks-pt-br-566x436.jpg\" height=\"436\" width=\"566\" alt=\"5 phases of digital engagement banks pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As Cinco Fases para Acelerar o Engajamento Digital em Bancos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"185\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-five-phases-of-digital-engagement-for-retailers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-phases-of-digital-engagement-pt-br-566x435.jpg\" height=\"435\" width=\"566\" alt=\"5 phases of digital engagement pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As Cinco Fases do Engajamento Digital para Varejistas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"186\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/next-level-digital-transformation-in-banks\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BankingDive-FeaturedImage-566x363.png\" height=\"363\" width=\"566\" alt=\"Bankingdive featuredimage\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Pr\u00f3ximo N\u00edvel da Transforma\u00e7\u00e3o Digital em Bancos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"187\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/eight-considerations-for-exceptional-customer-engagements\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Oito Considera\u00e7\u00f5es para Engajamentos Excepcionais com Consumidores<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"188\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,demo,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"demo|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/get-to-know-genesys-cloud-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-Outbound-Demo-Video.png\" height=\"464\" width=\"820\" alt=\"Resource thumb outbound demo video\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conhe\u00e7a o Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"189\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/state-of-customer-experience-in-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/State-of-CX-Retail-Insights-PT-BR-566x422.jpg\" height=\"422\" width=\"566\" alt=\"Cover image for the state of cx insights on retail pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience no Varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"190\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/state-of-customer-experience-in-financial-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/State-of-CX-Financial-Insights-PT-BR-566x391.jpg\" height=\"391\" width=\"566\" alt=\"Cover for pt br state of cx financial services resource\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience no setor Financeiro<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"191\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/state-of-customer-experience-in-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/State-of-CX-Healthcare-Insights-PT-BR-566x381.jpg\" height=\"381\" width=\"566\" alt=\"State of cx healthcare insights pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience na Sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"192\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/beyond-nps-cx-measurement-reimagined\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/HBR-NPS-cover-pt-br-Genesys-494x566.jpg\" height=\"566\" width=\"494\" alt=\"Hbr nps cover pt br genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Harvard Business Review: Al\u00e9m do NPS \u2014 a Medi\u00e7\u00e3o da CX Reimaginada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"193\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/ai-comes-of-age-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Comes-of-Age-Report-thumb-PT-BR.jpg\" height=\"480\" width=\"880\" alt=\"Ai comes of age report thumb pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Relat\u00f3rio de Pesquisa Economist Impact: A IA Atinge a Maturidade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"194\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/data-blends-online-in-store-shopping-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1288860091-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Happy woman in holiday shooping holding mobile phone\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Use dados para combinar as jornadas de compras on-line e na loja f\u00edsica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"195\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,financeiro,financial\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/evolving-insurance-policyholder-relationship\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-GettyImages-518709374.jpg\" height=\"293\" width=\"440\" alt=\"Resource thumbnail gettyimages 518709374\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Parceiros na preven\u00e7\u00e3o: o relacionamento seguradora-segurado est\u00e1 evoluindo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"196\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,financeiro,financial\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/the-micro-and-macro-in-banking\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-GettyImages-517017632.jpg\" height=\"293\" width=\"440\" alt=\"Resource thumbnail gettyimages 517017632\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Minera\u00e7\u00e3o de dados a n\u00edvel micro e macro no setor banc\u00e1rio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"197\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,sa\u00fade,healthcare\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"sa\u00fade\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/the-state-of-customer-experience-three-cx-trends-for-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/socx3healthcare-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Socx3healthcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience: tr\u00eas tend\u00eancias de CX para o setor de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"198\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,financeiro,financial\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/state-of-cx-finserv\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Financial-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Financial article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience: tr\u00eas insights de CX para servi\u00e7os financeiros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"199\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,com\u00e9rcio varejista,retail\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"com\u00e9rcio varejista\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/the-state-of-customer-experience-three-insights-for-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Retail-article-metadata\u2014image-1280x720-1-566x318.jpg\" height=\"318\" width=\"566\" alt=\"Retail article metadata image 1280&#215;720\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience: tr\u00eas insights para o varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"200\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia do Comprador de Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"201\" data-tags=\"resources,avance sua tecnologia,level up your technology,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,relat\u00f3rio,report,com\u00e9rcio varejista,retail,financeiro,financial,sa\u00fade,healthcare,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|escale o seu neg\u00f3cio|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"com\u00e9rcio varejista|financeiro|sa\u00fade|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-state-of-customer-experience-research\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/State-of-CX-PT-BR-Thumbnail-566x435.png\" height=\"435\" width=\"566\" alt=\"State of cx pt br thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Cen\u00e1rio da Customer Experience<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"202\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,guia pr\u00e1tico,guia pratico,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"guia pr\u00e1tico\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/practical-guide-to-mastering-bots\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia pr\u00e1tico para dominar o uso de bots<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"203\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-cloud-cx-uma-plataforma-cx-tudo-em-um-para-uma-diferenciacao-sustentavel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Plataforma-Genesys-Cloud-CX-PT-566x521.png\" height=\"521\" width=\"566\" alt=\"Plataforma genesys cloud cx pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud: Uma plataforma CX tudo-em-um para uma diferencia\u00e7\u00e3o sustent\u00e1vel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"204\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,engagement,digital\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-practical-guide-to-messaging-apps\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia pr\u00e1tico para aplicativos de mensagens<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"205\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,p\u00fablico,public,engagement,digital\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/government-agencies-move-to-outcome-based-self-service\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As ag\u00eancias governamentais mudam para o autoatendimento baseado em resultados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"206\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,financeiro,financial,engagement,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/banking-and-bots\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Bancos e bots<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"207\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-is-a-leading-contact-center-platform-threads-thumbnail.png\" height=\"550\" width=\"982\" alt=\"Genesys cloud is a leading contact center platform threads thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Analistas e usu\u00e1rios concordam: Genesys Cloud \u00e9 a plataforma l\u00edder para contact centers<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"208\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-connected-customer-experience-latin-america\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Connected-Experience-LATAM-PT-438x566.png\" height=\"566\" width=\"438\" alt=\"Connected experience latam pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A experi\u00eancia conectada do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"209\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Digital-Engagement-Genesys-PT-br-566x442.png\" height=\"442\" width=\"566\" alt=\"Digital engagement pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco passos para dominar o engagement digital do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"210\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview|relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-engage-and-microsoft-azure-the-enterprise-buyers-guide-to-an-omnichannel-cloud-contact-center\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys e Microsoft Azure<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"211\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,financeiro,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"financeiro\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/os-novos-rumos-da-cx-em-financas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Os-Novos-Rumos-da-CX-em-Financas-PT-BR-566x437.png\" height=\"437\" width=\"566\" alt=\"Os novos rumos da cx em finan\u00e7as pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os Novos Rumos da CX em Finan\u00e7as<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"212\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/2021-contact-center-buyers-guide\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia do comprador de Contact Center de 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"213\" data-tags=\"collateral,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-cloud-a-solucao-all-in-one-segura-para-contact-center\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud: A Solu\u00e7\u00e3o All-in-One Segura para Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"214\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,checklist,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/sua-lista-de-verificacao-ideal-para-solucoes-de-chat\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sua lista de verifica\u00e7\u00e3o ideal para solu\u00e7\u00f5es de chat<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"215\" data-tags=\"collateral,ebook,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-ignite-para-startups-detalhes-e-beneficios\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-11-03-at-2.56.56-PM-566x396.png\" height=\"396\" width=\"566\" alt=\"Screen shot 2020 11 03 at 2.56.56 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Ignite &#8211; para Startups &#8211; Detalhes e Beneficios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"216\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,financeiro,financial,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"financeiro|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/saiba-o-que-e-o-pix\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PIX-Gen_ITX-ebook-cover-566x432.png\" height=\"432\" width=\"566\" alt=\"Pix gen itx ebook cover\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Saiba o que \u00e9 o PIX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"217\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,analytics and reporting,engagement,digital,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|engagement|ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-contact-center-com-ia\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O contact center com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"218\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/improve-your-cx-with-7-ai-powered-capabilities\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Melhore a experi\u00eancia do cliente com sete funcionalidades com IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"219\" data-tags=\"article,melhore a experi\u00eancia do colaborador,improve employee experience,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/three-employee-experience-benefits-of-ai-technology\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tr\u00eas benef\u00edcios das tecnologias de IA na experi\u00eancia do colaborador<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"220\" data-tags=\"article,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,artigo da web,web article,ia e automa\u00e7\u00e3o,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"artigo da web\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/10-ways-ai-improves-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dez formas pelas quais a IA melhora a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"221\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,com\u00e9rcio varejista,retail,sa\u00fade,healthcare,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"com\u00e9rcio varejista|sa\u00fade|technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/ideias-e-cases-para-a-jornada-do-paciente-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Jornada-Paciente-Digital-Gated-PT-BR-566x434.png\" height=\"434\" width=\"566\" alt=\"Jornada paciente digital gated pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Id\u00e9ias e Cases para a Jornada do Paciente Digital.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"222\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/canais-digitais-o-proximo-passo-em-cobranca\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2020_Q3_LATAM_PT_GATE_Cobranca_Digital-Featured-Image-566x430.png\" height=\"430\" width=\"566\" alt=\"2020 q3 latam pt gate cobranca digital featured image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Canais Digitais, o Pr\u00f3ximo Passo em Cobran\u00e7a.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"223\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/home-office-e-agora-outsourcer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Featured-Image-eBook-Home-Office-PT-BR-566x437.png\" height=\"437\" width=\"566\" alt=\"Featured image ebook home office pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Home Office &#8211; E Agora Outsourcer?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"224\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,infographic,industrial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"infographic\" data-tax_sector=\"industrial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/autosservico-e-canais-digitais-no-mercado-de-energia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Autosservico-e-canais-digitais-no-mercado-de-energia-preview-PT-BR-542x566.png\" height=\"566\" width=\"542\" alt=\"Autosservico e canais digitais no mercado de energia preview pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Autosservi\u00e7o e Canais Digitais no Mercado de Energia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"225\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,industrial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"industrial\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/as-mudancas-nas-empresas-de-utilities-e-o-papel-da-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Utilities-566x426.png\" height=\"426\" width=\"566\" alt=\"Utilities\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As mudan\u00e7as nas empresas de Utilities e o papel da Experi\u00eancia do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"226\" data-tags=\"resources,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/contact-center-ai-success-kit\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Kit de IA para um contact center de sucesso<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"227\" data-tags=\"resources,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/on-premise-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Edited_Migration_PT-BR.png\" height=\"240\" width=\"337\" alt=\"Edited migration pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Uma abordagem comprovada para a migra\u00e7\u00e3o de seu call center on-premise<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"228\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,p\u00fablico,public,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"p\u00fablico\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-experiencia-do-cliente-no-setor-de-educacao\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ebook-education-566x409.png\" height=\"409\" width=\"566\" alt=\"Ebook education\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Experi\u00eancia do Cliente no Setor de Educa\u00e7\u00e3o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"229\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/como-melhorar-o-atendimento-ao-paciente-e-a-cx-durante-a-pandemia-do-covid-19\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Whitepaper-566x409.png\" height=\"409\" width=\"566\" alt=\"Whitepaper\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como melhorar o atendimento ao paciente e a CX durante a pandemia do Covid-19<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"230\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/role-of-ai-and-data-sharing-across-industries-and-use-cases-mit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MIT-Tech-Review-The-Global-AI-Agneda-Thumbnail-Kit-Template-Nurture-Offer-1-1.jpg\" height=\"170\" width=\"260\" alt=\"Mit tech review the global ai agneda thumbnail kit template nurture offer (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Agenda global de IA &#8211; Promessa, realidade\u00a0e o papel da IA e do compartilhamento de dados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"231\" data-tags=\"resources,avance sua tecnologia,level up your technology,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,relat\u00f3rio,report,ia e automa\u00e7\u00e3o,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|escale o seu neg\u00f3cio|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-three-customer-service-megatrends-in-2020-fuse-ai-and-agents-to-drive-better-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-03-24-at-2.35.48-PM.png\" height=\"293\" width=\"440\" alt=\"Screen shot 2020 03 24 at 2.35.48 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As tr\u00eas megatend\u00eancias de atendimento ao cliente em 2020: combinar agentes e IA para proporcionar melhores experi\u00eancias<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"232\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,relat\u00f3rio,report,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/idc-unlocking-the-transformative-power-of-ai-for-contact-centers-with-google-cloud-and-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Google-Cloud-IDC-Paper-Sidebar-566x311.jpg\" height=\"311\" width=\"566\" alt=\"Google cloud idc paper sidebar\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC revela o poder transformador da IA para contact centers com o Google Cloud e a Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"233\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/coronavirus-quais-sao-os-sintomas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-03-16-at-4.00.26-PM-566x275.png\" height=\"275\" width=\"566\" alt=\"Screen shot 2020 03 16 at 4.00.26 pm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Coronavirus &#8211; Quais s\u00e3o os sintomas?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"234\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/cumprindo-a-promessa-de-experiencias-omnichannel-de-alto-nivel-para-os-clientes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/436f8300-vodafone-thumbnail.png\" height=\"240\" width=\"440\" alt=\"Vodafone thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cumprindo a promessa de experi\u00eancias omnichannel de alto n\u00edvel para os clientes<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"235\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/cenario-da-experiencia-do-cliente-no-brasil-em-2020\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Screen-Shot-2020-03-05-at-9.43.47-AM-1-566x314.png\" height=\"314\" width=\"566\" alt=\"Screen shot 2020 03 05 at 9.43.47 am\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cen\u00e1rio da experi\u00eancia do cliente no Brasil em 2020<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"236\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,infographic,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/setor-educacional-a-importancia-de-converter-perspectivas-em-educacao\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/A-Importancia-na-conversao-de-clientes-no-setor-educacional-1.png\" height=\"240\" width=\"440\" alt=\"A importancia na conversao de clientes no setor educacional\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A import\u00e2ncia da convers\u00e3o de clientes potenciais no setor educacional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"237\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,infographic,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/setor-automotivo-a-importancia-da-conversao-do-prospecto\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/A-Importancia-da-conversao-de-clientes-no-setor-automotivo-1.png\" height=\"240\" width=\"440\" alt=\"A importancia da conversao de clientes no setor automotivo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A import\u00e2ncia da convers\u00e3o de clientes potenciais no setor automotivo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"238\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,infographic,ia e automa\u00e7\u00e3o,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/varejo-a-importancia-da-conversao-de-perspectivas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/A-importancia-da-conversa\u0303o-de-clientes-no-setor-varejista-1.png\" height=\"240\" width=\"440\" alt=\"A importancia da conversa\u0303o de clientes no setor varejista\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A import\u00e2ncia da convers\u00e3o de clientes potenciais no setor varejista<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"239\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/prepare-a-experiencia-do-cliente-para-o-futuro-e-mitigue-os-riscos-das-tecnologias-de-contact-center-desatualizadas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e952cbcf-mitigate-risks-ex-nurture_offer-pt.jpg\" height=\"170\" width=\"260\" alt=\"[mitigate risks] [ex] nurture offer {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Prepare a experi\u00eancia do cliente para o futuro e mitigue os riscos das tecnologias de contact center desatualizadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"240\" data-tags=\"resources,avance sua tecnologia,level up your technology,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/kit-de-planejamento-para-migracao\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/33541da5-migration-kit-collateral-2-566x292.png\" height=\"292\" width=\"566\" alt=\"Migration kit collateral\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Kit de planejamento para migra\u00e7\u00e3o: D\u00ea o primeiro passo para uma migra\u00e7\u00e3o bem-sucedida do contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"241\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/como-aumentar-a-vantagem-competitiva-por-meio-da-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d07d23e5-customer-migration-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Customer migration eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como aumentar a vantagem competitiva por meio da experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"242\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/lista-de-verificacao-essencial-para-migrar-e-identificar-a-solucao-de-experiencia-do-cliente-certa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/eb45b3d2-the_essential_migration_checklist_for_identifying_the_right_customer_experience_solution-cl-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[the essential migration checklist for identifying the right customer experience solution cl] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Lista de verifica\u00e7\u00e3o essencial para migrar e identificar a solu\u00e7\u00e3o de experi\u00eancia do cliente certa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"243\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/nemertesbva\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0443b457-02dcd38b-thumbnail-kit-nemeretesnemeretes-sidebar-en.jpg\" height=\"440\" width=\"800\" alt=\"02dcd38b thumbnail kit nemeretesnemeretes sidebar en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Nemertes An\u00e1lise de valor de neg\u00f3cios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"244\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/summer-innovations-guide-2019-pureengage\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/fc6bd2b2-genesys-summer-innovations-pureengage-flyer-resource_center-pt_br.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations pureengage flyer resource center pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"245\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/summer-innovations-guide-2019-pureconnect\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/785d0071-genesys-summer-innovations-pureconnect-flyer-resource_center-pt_br.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations pureconnect flyer resource center pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PureConnect Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"246\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/summer-innovations-guide-2019-purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/939ea050-genesys-summer-innovations-purecloud-flyer-resource_center-pt_br.jpg\" height=\"240\" width=\"440\" alt=\"Genesys summer innovations purecloud flyer resource center pt br\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Innovations<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"247\" data-tags=\"collateral,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,product overview,analytics and reporting,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-cloud-cx-brochure\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4b6bda0d-genesys-purecloud-platform-ebook-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Genesys purecloud platform ebook resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Plataforma Genesys PureCloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"248\" data-tags=\"resources,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/resolva-os-problemas-de-capacidade-sazonal-do-seu-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4ff8ced9-call-center-seasonal-capacity-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[call center seasonal capacity] [eb] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Resolva os problemas de capacidade sazonal do seu call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"249\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/migracao-prescritiva-de-genesys-a-arte-de-uma-migracao-simplificada-com-roi-comprovado\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cb304efa-genesys-prescriptive-migration-ex-nurture_offer-pt.jpg\" height=\"170\" width=\"260\" alt=\"[genesys prescriptive migration] [ex] nurture offer {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Migra\u00e7\u00e3o prescritiva de Genesys: A arte de uma migra\u00e7\u00e3o simplificada com ROI comprovado<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"250\" data-tags=\"resources,avance sua tecnologia,level up your technology,escale o seu neg\u00f3cio,grow your business,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,ia e automa\u00e7\u00e3o,ai and automation,inbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia|escale o seu neg\u00f3cio|melhore a experi\u00eancia do cliente|melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|inbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/melhore-a-satisfacao-do-cliente-as-vendas-e-o-engagement-dos-colaboradores-com-as-ferramentas-de-ia-combinada-da-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/23834ad0-ai-customer-success-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[ai customer success] [eb] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Melhore a satisfa\u00e7\u00e3o do cliente, as vendas e o engagement dos colaboradores com as ferramentas de IA combinada da Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"251\" data-tags=\"resources,avance sua tecnologia,level up your technology,product overview,ia e automa\u00e7\u00e3o,ai and automation,inbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|inbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/dez-maneiras-de-aproveitar-a-ia-e-oferecer-excelentes-experiencias-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/db16aa8f-top-10-ways-to-take-advantage-of-ai-ts-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[top 10 ways to take advantage of ai] [ts] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dez maneiras de aproveitar a IA e oferecer excelentes experi\u00eancias do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"252\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,technology,integra\u00e7\u00f5es,integrations,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es|unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/consideracoes-para-consolidar-a-tecnologia-do-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/29105d4d-consolidating-tech-in-mid-size-call-center-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[consolidating tech in mid size call center] [eb] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Considera\u00e7\u00f5es para consolidar a tecnologia do call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"253\" data-tags=\"resources,avance sua tecnologia,level up your technology,ebook,technology,integra\u00e7\u00f5es,integrations,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integra\u00e7\u00f5es|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/call-center-technology-migration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Contact-Center-Tech-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   contact center tech 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Manual de migra\u00e7\u00e3o da tecnologia para contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"254\" data-tags=\"collateral,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,infographic,analytics and reporting,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/como-acabar-com-a-sede-de-suporte-dos-seus-clientes-o-caso-da-area-de-servicos-de-negocios-da-coca-cola\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/aa64665e-coca-cola-business-in-social-pt-566x320.jpg\" height=\"320\" width=\"566\" alt=\"[coca cola business] [in] social {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como acabar com a sede de suporte dos seus clientes: O caso da \u00e1rea de Servi\u00e7os de Neg\u00f3cios da Coca-Cola<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"255\" data-tags=\"resources,video,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/conheca-os-recursos-da-genesys-pureconnect\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">V\u00eddeo Demo Bem-Vindo ao PureConnect<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"256\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/tres-megatendencias-de-atendimento-ao-cliente-em-2019\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2c213832-forrester-2019-trends-thumbnails-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Forrester 2019 trends thumbnails resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As tr\u00eas megatend\u00eancias do atendimento ao cliente em 2019: Como a intelig\u00eancia artificial come tarefas, os agentes s\u00e3o mais valorizados<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"257\" data-tags=\"resources,avance sua tecnologia,level up your technology,relat\u00f3rio,report,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/mit-global-research-humans-bots-tension-and-opportunity\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/58c49649-mit-report-humans-and-bots-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"Mit report humans and bots resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT Pesquisa Global: Humanos + Bots: Tens\u00e3o E Oportunidade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"258\" data-tags=\"resources,escale o seu neg\u00f3cio,grow your business,relat\u00f3rio,report,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"escale o seu neg\u00f3cio\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/seis-passos-para-atualizar-o-contact-center-da-sua-empresa-do-setor-de-varejo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/de3ec15f-gs-ca-6-steps-to-take-right-now-if-youre-thinking-about-upgrading-your-retail-contact-center-asset-type-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[gs ca 6 steps to take right now if youre thinking about upgrading your retail contact center] [asset type] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Seis passos para atualizar o contact center da sua empresa do setor de varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"259\" data-tags=\"resources,ebook,inbound,outbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|outbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/transforme-o-contact-center-da-sua-empresa-do-setor-de-varejo-em-um-centro-gerador-de-receita-as-5-tendencias-que-voce-precisa-conhecer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5a38df06-gs-ca-5-trends-you-need-to-know-to-turn-your-contact-center-into-a-revenue-generator-v2-asset-type-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[gs ca 5 trends you need to know to turn your contact center into a revenue generator v2] [asset type] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Transforme o contact center da sua empresa do setor de varejo em um centro gerador de receita: as 5 tend\u00eancias que voc\u00ea precisa conhecer<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"260\" data-tags=\"collateral,melhore a experi\u00eancia do colaborador,improve employee experience,infographic,com\u00e9rcio varejista,retail,outbound,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"infographic\" data-tax_sector=\"com\u00e9rcio varejista\" data-tax_capability_sitewide=\"outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/10-maneiras-de-melhorar-o-contact-center-da-sua-empresa-do-setor-de-varejo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/750e04d3-gs-ig-10-ways-to-improve-the-performance-of-your-retail-contact-center-asset-type-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[gs ig 10 ways to improve the performance of your retail contact center] [asset type] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 maneiras de melhorar o contact center da sua empresa do setor de varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"261\" data-tags=\"collateral,avance sua tecnologia,level up your technology,infographic,com\u00e9rcio varejista,retail,ia e automa\u00e7\u00e3o,ai and automation,integra\u00e7\u00f5es,integrations,outbound,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"avance sua tecnologia\" data-tax_content_type=\"infographic\" data-tax_sector=\"com\u00e9rcio varejista\" data-tax_capability_sitewide=\"ia e automa\u00e7\u00e3o|integra\u00e7\u00f5es|outbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/as-5-formas-como-a-tecnologia-esta-transformando-os-contact-centers-do-setor-de-varejo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/10f47dd4-gs-ig-5-ways-technology-is-shaping-the-future-of-the-retail-contact-center-asset-type-resource_center-pt-1.jpg\" height=\"240\" width=\"440\" alt=\"[gs ig 5 ways technology is shaping the future of the retail contact center] [asset type] resource center {pt] (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As 5 formas como a tecnologia est\u00e1 transformando os contact centers do setor de varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"262\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/aproximacao-e-personalizacao-3-maneiras-de-atrair-os-clientes-para-o-seu-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/beee3b78-gs-ig-3-ways-to-use-personalization-in-your-contact-center-to-keep-your-customers-sticky-v3-asset-type-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"[gs ig 3 ways to use personalization in your contact center to keep your customers sticky v3] [asset type] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aproxima\u00e7\u00e3o e personaliza\u00e7\u00e3o \u2013 3 maneiras de atrair os clientes para o seu contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"263\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,infographic,engagement,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"engagement\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-guia-para-o-atendimento-eficiente-nas-midias-sociais\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Guia para o Atendimento Eficiente nas M\u00eddias Sociais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"264\" data-tags=\"resources,melhore a experi\u00eancia do cliente,melhore a experiencia do cliente,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do cliente\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/fintechs-na-america-latina-um-mercado-em-expansao\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/555ecfb7-fintechs-ame\u0301rica-latina-eb-resource_center-es.png\" height=\"240\" width=\"440\" alt=\"Fintechs ame\u0301rica latina eb resource center es\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Fintechs na Am\u00e9rica Latina: um Mercado em Expans\u00e3o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"265\" data-tags=\"resources,melhore a experi\u00eancia do colaborador,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"melhore a experi\u00eancia do colaborador\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/os-millennials-como-parte-da-sua-forca-de-trabalho\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a49e0bb6-millennials-in-your-workforce-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"[millennials in your workforce] [eb] resource center {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os millennials como parte da sua for\u00e7a de trabalho<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"266\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-nomeada-lider-no-forrester-wave-para-cloud-contact-centers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/096c6eea-forrester-wave-cloud-cc-launch-resource_center.jpg\" height=\"240\" width=\"440\" alt=\"Forrester wave\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Genesys foi nomeada L\u00edder no Forrester Wave\u2122: Contact centers na nuvem, 3\u00ba trimestre de 2018<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"267\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/which-omnichannel-engagement-center-solution-is-right-for-you\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/47795e50-omnichannel_engagement_center_thumbnails_ptwhich_solution_is_right_for_you-vc-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Omnichannel engagement center thumbnails ptwhich solution is right for you vc resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Qual solu\u00e7\u00e3o de Omnichannel Engagement Center \u00e9 correta para voc\u00ea?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"268\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/o-efeito-impulsionador-do-purecloud-um-roi-que-pode-ser-comprovado\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/14a74594-purecloud-tei-infographic-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei infographic resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O efeito impulsionador do PureCloud: um ROI que pode ser comprovado<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"269\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/genesys-altocloud-personalize-a-jornada-do-cliente-com-analise-preditiva-ia-e-machine-learning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4d508914-analyzing-and-shaping-customer-journeys-wp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Analyzing and shaping customer journeys wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys AltoCloud: Personalize a Jornada do Cliente com An\u00e1lise Preditiva, I.A. e Machine Learning<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"270\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/beneficios-de-um-contact-center-baseado-na-nuvem-para-pequenas-empresas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/fa49c342-purecloud-tei-spotlight-greenfield-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei spotlight greenfield resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Benef\u00edcios de um contact center baseado na nuvem para pequenas empresas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"271\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/deixe-o-seu-contact-center-na-nuvem-com-capacidade-limitada-para-tras\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/16b4ed4a-purecloud-tei-spotlight-cloud-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei spotlight cloud resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Deixe o seu contact center na nuvem com capacidade limitada para tr\u00e1s<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"272\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/beneficios-de-migrar-para-um-contact-center-na-nuvem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0cadb249-purecloud-tei-spotlight-on-prem-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei spotlight on prem resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Benef\u00edcios de migrar para um contact center na nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"273\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-total-economic-impact-do-genesys-purecloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/870249ca-purecloud-tei-case-study-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Purecloud tei case study resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Total Economic Impact\u2122 do Genesys PureCloud.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"274\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/integracaeo-de-sap-com-a-plataforma-pureconnect\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/edb98a4b-edb98a4b-customer-interaction-integration-with-sap-crm-br-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Edb98a4b customer interaction integration with sap crm br resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Integra\u00e7\u00e3o de SAP com a Plataforma PureConnect<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"275\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/as-dez-crencas-mais-comuns-sobre-a-gestaeo-de-leads\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/289507b3-289507b3-10-misbeliefs-with-lead-management-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"289507b3 10 misbeliefs with lead management resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As dez cren\u00e7as mais comuns sobre a gest\u00e3o de leads<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"276\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/a-genesys-faz-com-que-a-inovacaeo-acompanhe-a-velocidade-dos-negocios\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c9902abb-c9902abb-pt-resource-cente-image-440x240.png\" height=\"240\" width=\"440\" alt=\"C9902abb pt resource cente image 440&#215;240\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Genesys Faz com que a Inova\u00e7\u00e3o Acompanhe a Velocidade dos Neg\u00f3cios<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"277\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-relacionamento-com-o-seu-pabx-esta-chegando-ao-fim-saiba-identificar-os-sinais\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Relacionamento com o seu PABX Est\u00e1 Chegando ao Fim? Saiba Identificar os Sinais.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"278\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/de-interacoes-inconsistentes-a-jornadas-do-cliente-cuidadosamente-projetadas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/moving-beyond-random-interactions-to-thoughtfully-designed-journeys-ex-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Moving beyond random interactions to thoughtfully designed journeys ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De Intera\u00e7\u00f5es Inconsistentes a Jornadas do Cliente Cuidadosamente Projetadas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"279\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/desmistificando-a-inteligencia-artificial-maximize-os-resultados-dos-seus-negocios-com-a-ia\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desmistificando a Intelig\u00eancia Artificial: Maximize os Resultados dos seus Neg\u00f3cios com a IA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"280\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/inteligencia-artificial-amiga-ou-inimiga-do-servico-de-atendimento-ao-cliente\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Intelig\u00eancia Artificial: Amiga ou Inimiga do Servi\u00e7o de Atendimento ao Cliente?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"281\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/seis-dicas-para-preparar-a-sua-empresa-de-pequeno-ou-medio-porte-para-o-futuro\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/efbdc943-efbdc943-6-tips-to-future-proof-your-contact-center-ts-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Efbdc943 efbdc943 6 tips to future proof your contact center ts resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Seis Dicas para Preparar a sua Empresa de Pequeno ou M\u00e9dio Porte para o Futuro<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"282\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/como-inovar-e-evoluir-a-tecnologia-para-transformar-a-experiencia-do-cliente-no-setor-de-saude\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como inovar e evoluir a tecnologia para transformar a experi\u00eancia do cliente no setor de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"283\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-cura-para-os-desafios-da-experiencia-do-cliente-no-setor-de-saude\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A cura para os desafios da experi\u00eancia do cliente no setor de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"284\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/estudo-da-idc-sobre-contact-centers-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/616c8272-616c8272-idc-cloud-based-applications-to-transform-customer-service-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"616c8272 idc cloud based applications to transform customer service wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estudo da IDC sobre contact centers na Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"285\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/dez-razoes-para-escolher-purecloud-by-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/04a36928-04a36928-ten-reasons-to-choose-purecloud-eb-thumbnail-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"04a36928 ten reasons to choose purecloud eb thumbnail resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dez raz\u00f5es para escolher PureCloud by Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"286\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/principais-tecnologias-para-potencializar-a-cx-no-setor-de-varejo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0e18af0e-0e18af0e-frost-sullivan-principle-technologies-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"0e18af0e frost sullivan principle technologies wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Principais Tecnologias para Potencializar a CX no Setor de Varejo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"287\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/fs-technology-operational-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bf7e6224-bf7e6224-tecnologia-e-eficie\u0302ncia-operacional-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Bf7e6224 tecnologia e eficie\u0302ncia operacional wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Tecnologia e Efici\u00eancia Operacional: A Chave para o Sucesso dos BPOs<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"288\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/os-beneficios-da-modernizacaeo-em-empresas-de-outsourcing-de-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a2d465da-a2d465da-benefits-modernizing-contact-center-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"A2d465da benefits modernizing contact center resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os benef\u00edcios da moderniza\u00e7\u00e3o em empresas de outsourcing de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"289\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/previsoes-da-forrester-para-2018-a-blended-ai-vai-transformar-a-sua-estrategia-de-servico-de-atendi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1fd282bb-1fd282bb-forrester-trends-2018-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"1fd282bb forrester trends 2018 wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Previs\u00f5es da Forrester para 2018: A Blended AI vai transformar a sua estrat\u00e9gia de servi\u00e7o de atendi<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"290\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/veja-por-que-o-e-commerce-esta-crescendo-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2ba04702-2ba04702-e-commerce_na_ame\u0301rica_latina-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"2ba04702 e commerce na ame\u0301rica latina eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Veja por que o e-commerce est\u00e1 crescendo na Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"291\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-inteligencia-artificial-combinada-com-o-toque-humano\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/81943459-81943459-blended-ai-study-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"81943459 blended ai study resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A intelig\u00eancia artificial combinada com o toque humano<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"292\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/as-excelentes-experiencias-dos-pacientes-comecam-com-a-genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/62a24249-62a24249-great-patient-experiences-start-with-genesys-br-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"62a24249 great patient experiences start with genesys br resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As excelentes experi\u00eancias dos pacientes come\u00e7am com a Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"293\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-puresuccess-uma-infraestrutura-de-servicos-de-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3eac138d-3eac138d-genesys-puresuccess-br-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"3eac138d genesys puresuccess br resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys PureSuccess: Uma infraestrutura de servi\u00e7os de experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"294\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-planejamento-estrategico-deve-ser-praticado-muito-mais-do-que-uma-vez-ao-ano\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0a4f41bf-0a4f41bf-strategic-planning-must-be-more-than-an-annual-exercise-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"0a4f41bf strategic planning must be more than an annual exercise wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O planejamento estrat\u00e9gico deve ser praticado muito mais do que uma vez ao ano.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"295\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-enterprise-ivr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cf42fcf7-cf42fcf7-genesys-enterprise-ivr-ds-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Cf42fcf7 genesys enterprise ivr ds resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Enterprise IVR<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"296\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/icaco-ubiquo-e-intimo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/59c0a037-59c0a037-mit-technology-review_infographic-4-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"59c0a037 mit technology review infographic 4 resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00cdcaco, ub\u00edquo e \u00edntimo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"297\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/o-ciclo-de-engajamento-evolutivo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ff0f9595-ff0f9595-mit-technology-review_infographic-3-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Ff0f9595 mit technology review infographic 3 resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Ciclo de Engajamento Evolutivo<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"298\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/de-omni-para-ubiqui\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b59afd47-b59afd47-mit-technology-review_infographic-2-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"B59afd47 mit technology review infographic 2 resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">De \u201cOmni\u201d para \u201cUbiqui\u201d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"299\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/mantenha-a-vista-sobre-o-horizonte\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/749931c8-749931c8-mit-technology-review_infographic-1-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"749931c8 mit technology review infographic 1 resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mantenha a vista sobre o horizonte<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"300\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-contact-center-omnichannel-e-uma-poderosa-ferramenta-para-aumentar-as-vendas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f68f3eba-f68f3eba-greek-study-shows-retailers-ignoring-tools-fight-shopping-cart-abandonment-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"F68f3eba greek study shows retailers ignoring tools fight shopping cart abandonment wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O contact center omnichannel \u00e9 uma poderosa ferramenta para aumentar as vendas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"301\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/dez-fatores-que-devem-ser-considerados-na-hora-de-migrar-seu-contact-center-para-a-nuvem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bd834f49-bd834f49-ten-considerations-for-moving-your-contact-center-to-the-cloud-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Bd834f49 ten considerations for moving your contact center to the cloud eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Dez fatores que devem ser considerados na hora de migrar seu contact center para a nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"302\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/confianca-e-transparencia-um-caminho-claro-em-direcaeo-a-confiabilidade-na-nuvem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/673c2b24-673c2b24-trust-transparency-ex-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"673c2b24 trust transparency ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Confian\u00e7a e transpar\u00eancia: um caminho claro em dire\u00e7\u00e3o \u00e0 confiabilidade na nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"303\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/sete-passos-para-implementar-o-autoatendimento-omnichannel-personalize-o\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/abde2314-abde2314-seven-steps-to-omnichannel-self-service-ex-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Abde2314 seven steps to omnichannel self service ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sete passos para implementar o autoatendimento omnichannel: personalize-o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"304\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/alternative-channels-for-engaging-customers-of-the-future\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/38e9dbef-38e9dbef-alternative-channels-gr-resource_center-en.jpg\" height=\"240\" width=\"440\" alt=\"38e9dbef alternative channels gr resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Canais alternativos para gerar engagement com os clientes do futuro<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"305\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/2017-ovum-decision-matrix\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1eca5c6f-1eca5c6f-ovum-decision-matrix-wp-resource_center-en.png\" height=\"240\" width=\"440\" alt=\"1eca5c6f ovum decision matrix wp resource center en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A Genesys foi nomeada l\u00edder na Matriz de Decis\u00e3o da Ovum<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"306\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/como-se-tornar-uma-empresa-iconica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b82b4cef-b82b4cef-mit-technology-review-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"B82b4cef mit technology review wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como se tornar uma empresa ic\u00f4nica<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"307\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/blended-ai-para-a-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7c39d2be-7c39d2be-blended-ai-for-customer-experience-bots-and-automation-collide-with-the-power-of-human-touch-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"7c39d2be blended ai for customer experience bots and automation collide with the power of human touch eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Blended AI para a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"308\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/repensando-o-roteamento-baseado-em-filas-em-um-mundo-digital\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f374bfad-f374bfad-rethink-queue-based-routing-digital-first-world-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"F374bfad rethink queue based routing digital first world wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Repensando o Roteamento Baseado em Filas em um Mundo Digital<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"309\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/roadmap-para-o-customer-engagement-omnichannel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/733828dd-733828dd-technology-roadmap-for-omnichannel-customer-engagement-ex-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"733828dd technology roadmap for omnichannel customer engagement ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Roadmap para o customer engagement omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"310\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/analise-dos-diferentes-modelos-de-contact-center-migre-para-a-nuvem-com-total-confianca\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6c8369eb-6c8369eb-contact-center-economics-cloud-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"6c8369eb contact center economics cloud eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Qual \u00e9 o Modelo de Contact Center Mais Adequado para a sua Empresa? Nuvem, On-Premise ou H\u00edbrido?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"311\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-papel-da-nuvem-na-transformacaeo-digital-de-contact-centers-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5f83089f-5f83089f-the-role-of-the-cloud-in-the-digital-transformation-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"5f83089f the role of the cloud in the digital transformation wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Papel da Nuvem na Transforma\u00e7\u00e3o Digital de Contact Centers na Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"312\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/como-solucionar-o-caos-no-desktop-do-agente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4ec3853d-4ec3853d-solving-the-contact-center-desktop-disaster-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"4ec3853d solving the contact center desktop disaster eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como Solucionar o Caos no Desktop do Agente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"313\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-guia-do-omnichannel-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bcaf3817-bcaf3817-the-guide-to-omnichannel-customer-engagement-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Bcaf3817 the guide to omnichannel customer engagement eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Guia do Omnichannel Customer Engagement<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"314\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-impacto-da-transformacaeo-digital-no-setor-bancario-e-de-servicos-financeiros\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f363a3aa-f363a3aa-fs-artigo_financ\u0327as-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"F363a3aa fs artigo financ\u0327as wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Impacto da Transforma\u00e7\u00e3o Digital no Setor Banc\u00e1rio e de Servi\u00e7os Financeiros<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"315\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/next-generation-digital-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0aa28ba1-0aa28ba1-seven-steps-delivering-nextgen-digital-customer-service-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"0aa28ba1 seven steps delivering nextgen digital customer service eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Sete passos para proporcionar um servi\u00e7o de atendimento digital de \u00faltima gera\u00e7\u00e3o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"316\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/desfazendo-os-10-mitos-mais-comuns-do-customer-engagement-omnichannel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f0660b88-f0660b88-busting-top-10-myths-omnichannel-customer-engagement-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"F0660b88 busting top 10 myths omnichannel customer engagement eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Desfazendo os 10 mitos mais comuns do customer engagement omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"317\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/as-plataformas-de-experiencia-do-cliente-naeo-saeo-todas-iguais\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a0d3cd54-a0d3cd54-not-all-cx-platforms-equal-ebook-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"A0d3cd54 not all cx platforms equal ebook eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">As plataformas de experi\u00eancia do cliente n\u00e3o s\u00e3o todas iguais<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"318\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/cinco-requisitos-basicos-para-proporcionar-experiencias-do-cliente-excepcionais-em-uma-era-ultracone\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/83639682-83639682-5-critical-requirements-customer-experience-ultra-connected-era-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"83639682 5 critical requirements customer experience ultra connected era eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco requisitos b\u00e1sicos para proporcionar experi\u00eancias do cliente excepcionais em uma era ultracone<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"319\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/transformation-healthcare-sector-frostsul\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b3fb1357-b3fb1357-frost-sullivan-healthcare-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"B3fb1357 frost sullivan healthcare wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Papel dos Consumidores na Transforma\u00e7\u00e3o do Setor de Sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"320\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-ways-true-omnichannel-routing-can-improve-your-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1aecee1b-1aecee1b-five-ways-true-omnichannel-routing-can-improve-your-customer-experience-ex-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"1aecee1b five ways true omnichannel routing can improve your customer experience ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">5 Maneiras que o Verdadeiro Roteamento Omnichannel pode Melhorar a Experi\u00eancia do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"321\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-impacto-da-transformacaeo-digital-no-setor-de-seguros-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/91518833-91518833-digital-impact-insurance-wp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"91518833 digital impact insurance wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O Impacto da Transforma\u00e7\u00e3o Digital no Setor de Seguros na Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"322\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/novos-modelos-de-negocio-e-a-experiencia-do-cliente-na-industria-de-energia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d1d591ab-d1d591ab-utillities-cx-trends-ex-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"D1d591ab utillities cx trends ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Novos Modelos de Neg\u00f3cio e a Experi\u00eancia do Cliente na Ind\u00fastria de Energia<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"323\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/forrester-2017-operacoes-mais-inteligentes-e-mais-estrategicas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e08a54c3-e08a54c3-forrester-trends-2017-rp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"E08a54c3 forrester trends 2017 rp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Forrester 2017: Opera\u00e7\u00f5es mais inteligentes e mais estrat\u00e9gicas<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"324\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-transformacaeo-digital-no-setor-de-seguros-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cc474da4-cc474da4-prinicpal-benefits-digitalization-latin-american-insurance-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Cc474da4 prinicpal benefits digitalization latin american insurance wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os Principais Benef\u00edcios da Digitaliza\u00e7\u00e3o no Setor de Seguros da Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"325\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/aumente-a-agilidade-do-servico-de-atendimento-ao-cliente-com-contact-centers-na-nuvem\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/fcfd4884-fcfd4884-forrester-increase-csa-with-ccc-rp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Fcfd4884 forrester increase csa with ccc rp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Aumente a agilidade do servi\u00e7o de atendimento ao cliente com contact centers na nuvem<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"326\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/engage-with-customers-in-an-ultra-connected-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/61aa731a-61aa731a-engage-with-customers-in-an-ultra-connected-era-ebresource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"61aa731a engage with customers in an ultra connected era ebresource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O atendimento ao cliente em uma era ultraconectada<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"327\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/competitive-advantages\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/20e2ac35-20e2ac35-purecloud-competitive-advantages-wp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"20e2ac35 purecloud competitive advantages wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Vantagens competitivas do PureCloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"328\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/omnichannel-no-longer-optional-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9137afea-9137afea-omnichannel-is-no-longer-optional-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"9137afea omnichannel is no longer optional eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">A estrat\u00e9gia omnichannel j\u00e1 n\u00e3o \u00e9 opcional<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"329\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/keeping-pace-with-the-modern-customer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/74b4d8f5-74b4d8f5-keeping-pace-with-the-modern-customer-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"74b4d8f5 keeping pace with the modern customer eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Como seguir o ritmo do cliente moderno<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"330\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/5-tech-trends-redefining-the-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a2b7666f-a2b7666f-5-tech-trends-redefining-the-customer-experience-eb-esource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"A2b7666f 5 tech trends redefining the customer experience eb esource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Cinco tend\u00eancias tecnol\u00f3gicas que redefinem a experi\u00eancia do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"331\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-case-for-omnichannel-self-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2d55f73e-2d55f73e-case-for-omnichannel-ss-rp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"2d55f73e case for omnichannel ss rp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Estudo da Forrester: Autoatendimento omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"332\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/o-contact-center-na-nuvem-e-a-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/94a56589-94a56589-purecloud-infographic-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"94a56589 purecloud infographic resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O contact center na nuvem e a CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"333\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/voce-nao-precisa-ficar-nas-maeos-do-seu-fornecedor-de-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/43db90ea-43db90ea-vocenaoprecisaficarnasmaos-resource_center-in-pt.png\" height=\"240\" width=\"440\" alt=\"43db90ea vocenaoprecisaficarnasmaos resource center in pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Voc\u00ea n\u00e3o precisa ficar nas m\u00e3os do seu fornecedor de contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"334\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/utilities-and-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4b518861-4b518861-setor-ele\u0301trico-e-a-cx-resource_center-in-pt.png\" height=\"240\" width=\"440\" alt=\"4b518861 setor ele\u0301trico e a cx resource center in pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O setor el\u00e9trico e a CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"335\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/insurance-and-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c9738d50-c9738d50-setor-seguros-e-a-cx-resource_center-in-pt.png\" height=\"240\" width=\"440\" alt=\"C9738d50 setor seguros e a cx resource center in pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O setor de seguros e a CX<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"336\" data-tags=\"collateral,infographic,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/improve-cx-in-healthcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/7cd599e3-7cd599e3-melhore_a_cx_no_setor_de_sau\u0301de-in-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"7cd599e3 melhore a cx no setor de sau\u0301de in resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Melhore a CX no setor de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"337\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/setor-de-energia-e-servicos-publicos-cx-na-america-latina\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cbd7e76f-cbd7e76f-utilities_e_a_cx_na_america_latina1-wp-resource_center-wp-pt.png\" height=\"240\" width=\"440\" alt=\"Cbd7e76f utilities e a cx na america latina1 wp resource center wp pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Setor de energia e servi\u00e7os p\u00fablicos &#038; CX na Am\u00e9rica Latina<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"338\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/interaction-analytics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a5f66ecf-a5f66ecf-interaction-analytics-br-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"A5f66ecf interaction analytics br resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Interaction Analytics<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"339\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/eir-discovers-the-benefits-of-personalizing-ivr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e2e99b82-e2e99b82-ovum-benefits-of-personalizing-ivr-rp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"E2e99b82 ovum benefits of personalizing ivr rp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Eir descobre os benef\u00edcios de personalizar a URA<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"340\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/outbound-engagement-beneficia-o-setor-de-servicos-publicos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/c319b257-c319b257-fs-outbound-engagement-services-sector-vb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"C319b257 fs outbound engagement services sector vb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Outbound Engagement beneficia o setor de servi\u00e7os p\u00fablicos<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"341\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/building-business-case-omnichannel-tipsheet\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/502e61f2-502e61f2-building-the-business-case-for-omnichannel-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"502e61f2 building the business case for omnichannel resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Constru\u00e7\u00e3o do caso de neg\u00f3cio para um contact center omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"342\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/healthcare-providers-guide-to-resource-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5fd0c8dc-5fd0c8dc-genesys-healthcare-provider-guide-to-resource-management-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"5fd0c8dc genesys healthcare provider guide to resource management eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia de gest\u00e3o de recursos para prestadores de servi\u00e7os de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"343\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/forrester-report-plan-now-for-customer-service-in-2021\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Planeje agora o atendimento ao cliente para 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"344\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/healthcare-providers-guide-to-omnichannel-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/a5c2418a-a5c2418a-genesys-healthcare-provider-guide-to-omnichannel-cx-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"A5c2418a genesys healthcare provider guide to omnichannel cx eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia de experi\u00eancia do cliente omnichannel para prestadores de servi\u00e7os de sa\u00fade<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"345\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/planning-managing-omnichannel-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/009b0dcf-009b0dcf-planning-and-managing-your-omnichannel-workforce-wp-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"009b0dcf planning and managing your omnichannel workforce wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Planeje e administre a sua for\u00e7a de trabalho Omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"346\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-setor-bancario-na-era-da-experiencia-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/94eed29e-94eed29e-gen-rem-lm-finance-resource-440x240px-11pt.png\" height=\"240\" width=\"440\" alt=\"94eed29e gen rem lm finance resource 440x240px 11pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Os bancos na era da Experi\u00eancia do Cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"347\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/conversation-manager-2016\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/eecfc30a-eecfc30a-genesys-conversation-manager-ds-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Eecfc30a genesys conversation manager ds resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conversation Manager<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"348\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/o-impacto-dos-canais-digitais-no-setor-bancario\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/689f882a-689f882a-o-impacto-dos-canais-digitais-no-setor-bancai\u0300\u0081rio-ig-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"689f882a o impacto dos canais digitais no setor bancai\u0300\u0081rio ig resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O impacto dos canais digitais no setor banc\u00e1rio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"349\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/a-bankers-guide-to-a-seamless-omnichannel-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/593d4057-593d4057-bankers-guide-seamless-omnichannel-customer-experience-eb-resourcethumbnail-en.jpg\" height=\"240\" width=\"440\" alt=\"593d4057 bankers guide seamless omnichannel customer experience eb resourcethumbnail en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Guia Para Uma Experi\u00eancia Do Cliente Omnichannel Sem Interrup\u00e7\u00f5es No Setor Banc\u00e1rio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"350\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/10-ways-an-omnichannel-engagement-center-helps-you-deliver-next-generation-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9c863149-9c863149-10attributes-omnichannel-engagement-center-resourcethumbnail-pt.png\" height=\"240\" width=\"440\" alt=\"9c863149 10attributes omnichannel engagement center resourcethumbnail pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Obtenha vantagem competitiva com o Genesys Omnichannel Engagement Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"351\" data-tags=\"collateral,product overview,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/collateral\/genesys-multimedia-communications-manager\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/8fc86ed0-8fc86ed0-multimedia-communication-manager-sb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"8fc86ed0 multimedia communication manager sb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Multimedia Communications Manager<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"352\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/mapeamento-da-jornada-do-cliente\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/00e550bf-00e550bf-journey-mapping-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"00e550bf journey mapping eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Mapeamento da jornada do cliente<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"353\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/por-que-as-empresas-escolhem-contact-centers-baseados-em-sip\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bcc28a7d-bcc28a7d-should-you-update-abandon-acd-wp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Bcc28a7d should you update abandon acd wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Por que as empresas escolhem contact centers baseados em SIP<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"354\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/construir-um-caso-de-negocio-para-substituir-o-acd-do-seu-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/4ac638cb-4ac638cb-building-a-business-case-for-replacing-your-call-center-acd-ts-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"4ac638cb building a business case for replacing your call center acd ts resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construir um caso de neg\u00f3cio para substituir o ACD do seu call center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"355\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/construir-um-caso-de-negocio-para-modernizar-o-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cd0a9e94-cd0a9e94-building-the-business-case-for-contact-center-modernization-wp-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Cd0a9e94 building the business case for contact center modernization wp resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Construir um caso de neg\u00f3cio para modernizar o contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"356\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/10-razoes-pelas-quais-a-genesys-cx-platform-e-a-escolha-certa-para-o-seu-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6dca8ebf-6dca8ebf-10-reasons-why-the-genesys-customer-experience-ex-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"6dca8ebf 10 reasons why the genesys customer experience ex resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">10 raz\u00f5es pelas quais a Genesys Platform \u00e9 a escolha certa para o seu contact center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"357\" data-tags=\"resources,relat\u00f3rio,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"relat\u00f3rio\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/total-economic-impact-of-the-genesys-omnichannel-engagement-center-solution\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b8874fd0-b8874fd0-forrester-tei-report-resourcethumbnail-pt.jpg\" height=\"240\" width=\"440\" alt=\"B8874fd0 forrester tei report resourcethumbnail pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Relat\u00f3rio Total Economic Impact\u2122 da Genesys Omnichannel Engagement Center Solution<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"358\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/gere-excelentes-experiencias-para-seus-clientes-no-setor-bancario\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3337b0ef-3337b0ef-great-banking-consumer-experiences-start-with-genesys-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"3337b0ef great banking consumer experiences start with genesys resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gere excelentes experi\u00eancias para seus clientes no setor banc\u00e1rio<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"359\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/e-hora-de-fazer-uma-mudanca-em-sua-ura\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/84be1e50-84be1e50-ivr-playbook-eb_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"84be1e50 ivr playbook eb center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u00c9 hora de fazer uma mudan\u00e7a em sua URA?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"360\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/prepare-a-sua-forca-de-trabalho-para-a-revolucao-omnichannel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ae8eb905-ae8eb905-optimize-your-workforce-for-the-omnichannel-revolution-eb-resource_center-pt.jpg\" height=\"240\" width=\"440\" alt=\"Ae8eb905 optimize your workforce for the omnichannel revolution eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Prepare a sua for\u00e7a de trabalho para a revolu\u00e7\u00e3o omnichannel<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"361\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/conectando-as-jornadas-do-cliente-entrevista-com-uma-executiva-da-emirates\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/dc2ef588-dc2ef588-emirates-customer-success-eb-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"Dc2ef588 emirates customer success eb resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Conectando as jornadas do cliente: Entrevista com uma executiva da Emirates<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"362\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/melhores-practicas-para-roteamento-no-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1e6667ef-1e6667ef-best_practices_for_contact_center_routing-ts-resource_center-pt.png\" height=\"240\" width=\"440\" alt=\"1e6667ef best practices for contact center routing ts resource center pt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Melhores Pr\u00e1ticas para o Roteamento do Contact Center<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"363\" data-tags=\"resources,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/o-que-acontece-quando-o-banco-detecta-uma-cobranca-fraudulenta\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/92ae352e-92ae352e-gen-rem-web-resources-omnichannel-10pt-440x240px-01.jpg\" height=\"240\" width=\"440\" alt=\"92ae352e gen rem web resources omnichannel 10pt 440x240px 01\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">O que acontece quando o banco detecta uma cobran\u00e7a fraudulenta?<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"364\" data-tags=\"resources,ebook,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook|infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/melhores-praticas-para-a-experiencia-do-cliente-omnichannel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cee36525-ai-customer-success-eb-nurture_offer-pt.jpg\" height=\"170\" width=\"260\" alt=\"[ai customer success] [eb] nurture offer {pt]\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Melhores pr\u00e1ticas para a experi\u00eancia do cliente omnichannel.<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><p class=\"h4 no-result-msg\">No results found.<\/p><p><span class=\"error-msg\">Try a different set of filters or keywords.<\/span><\/p><\/div><div class=\"load-more-container text-center mt-3\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Load more resources<\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;] Recursos Centro de recursos e experi\u00eancia do cliente [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1746563441866{margin-bottom: 2rem !important;}&#8221;] Recursos Destacados [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;resource-row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566693863{margin-bottom: 2rem !important;}&#8221;] Todos os recursos [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-103620","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/103620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/comments?post=103620"}],"version-history":[{"count":22,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/103620\/revisions"}],"predecessor-version":[{"id":592991,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/pages\/103620\/revisions\/592991"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=103620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}