{"id":626556,"date":"2026-05-25T06:20:21","date_gmt":"2026-05-25T13:20:21","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=626556"},"modified":"2026-06-23T10:33:03","modified_gmt":"2026-06-23T17:33:03","slug":"xperience-factory-fy27","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/pt-br\/events\/xperience-factory-fy27","title":{"rendered":"Xperience Factory Workshop Q2 FY27"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22569364%22%2C%22flair_mp4%22%3A%22565113%22%2C%22flair_poster%22%3A%22565228%22%2C%22flair_mobile_mp4%22%3A%22565757%22%2C%22flair_mobile_poster%22%3A%22565227%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;py-4 py-md-4 py-xl-5&#8243;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-5 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Xperience Factory: A Parte Humana da IA<\/h1>\n<p>Orquestre sua for\u00e7a de trabalho humana e de IA em torno do que mais importa: Seus clientes.[\/vc_column_text]<div class=\"wpb_row vc_row-fluid vc_row-o-equal-height vc_row-flex row justify-content-center event-dates-component\"><div class=\"col-sm col-lg col-md-12 p-0\">\n                            <div class=\"d-flex flex-row align-items-start\">\n                                <div class=\"icon-wrapper d-flex justify-content-center align-items-center\">\n                                    <div class=\"icon-box\">\n                                        <!-- SVG Icon 1 -->\n                                        <svg class=\"responsive-icon\" width=\"20\" height=\"24\" viewBox=\"0 0 20 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M10 2C7.87827 2 5.84344 2.84285 4.34315 4.34315C2.84285 5.84344 2 7.87827 2 10C2 13.0981 4.01574 16.1042 6.22595 18.4373C7.31061 19.5822 8.39867 20.5195 9.21668 21.1708C9.52111 21.4133 9.78702 21.6152 10 21.7726C10.213 21.6152 10.4789 21.4133 10.7833 21.1708C11.6013 20.5195 12.6894 19.5822 13.774 18.4373C15.9843 16.1042 18 13.0981 18 10C18 7.87827 17.1571 5.84344 15.6569 4.34315C14.1566 2.84285 12.1217 2 10 2ZM10 23C9.4453 23.8321 9.44476 23.8317 9.44476 23.8317L9.4419 23.8298L9.43524 23.8253L9.41232 23.8098C9.39285 23.7966 9.36508 23.7776 9.32956 23.753C9.25853 23.7038 9.15646 23.6321 9.02779 23.5392C8.77055 23.3534 8.40636 23.0822 7.97082 22.7354C7.10133 22.043 5.93939 21.0428 4.77405 19.8127C2.48426 17.3958 0 13.9019 0 10C5.96046e-08 7.34784 1.05357 4.8043 2.92893 2.92893C4.8043 1.05357 7.34784 0 10 0C12.6522 0 15.1957 1.05357 17.0711 2.92893C18.9464 4.8043 20 7.34784 20 10C20 13.9019 17.5157 17.3958 15.226 19.8127C14.0606 21.0428 12.8987 22.043 12.0292 22.7354C11.5936 23.0822 11.2295 23.3534 10.9722 23.5392C10.8435 23.6321 10.7415 23.7038 10.6704 23.753C10.6349 23.7776 10.6072 23.7966 10.5877 23.8098L10.5648 23.8253L10.5581 23.8298L10.556 23.8312C10.556 23.8312 10.5547 23.8321 10 23ZM10 23L10.5547 23.8321C10.2188 24.056 9.78066 24.0556 9.44476 23.8317L10 23Z\" fill=\"#0B1228\"\/>\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M10 8C8.89543 8 8 8.89543 8 10C8 11.1046 8.89543 12 10 12C11.1046 12 12 11.1046 12 10C12 8.89543 11.1046 8 10 8ZM6 10C6 7.79086 7.79086 6 10 6C12.2091 6 14 7.79086 14 10C14 12.2091 12.2091 14 10 14C7.79086 14 6 12.2091 6 10Z\" fill=\"#0B1228\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"d-grid align-items-center\">\n                                    <p class=\"text-primary mb-0\">Genesys CX Room, S\u00e3o Paulo - SP<\/p>\n                                    \n                                <\/div>\n                            <\/div>\n                        <\/div><div class=\"col-sm col-lg col-md-12 p-0\">\n                            <div class=\"d-flex flex-row align-items-start\">\n                                <div class=\"icon-wrapper d-flex justify-content-center align-items-center\">\n                                    <div class=\"icon-box\">\n                                        <!-- SVG Icon 2 -->\n                                        <svg class=\"responsive-icon\" width=\"20\" height=\"22\" viewBox=\"0 0 20 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3 4C2.44772 4 2 4.44772 2 5V19C2 19.5523 2.44772 20 3 20H17C17.5523 20 18 19.5523 18 19V5C18 4.44772 17.5523 4 17 4H3ZM0 5C0 3.34315 1.34315 2 3 2H17C18.6569 2 20 3.34315 20 5V19C20 20.6569 18.6569 22 17 22H3C1.34315 22 0 20.6569 0 19V5Z\" fill=\"#0B1228\"\/>\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 0C14.5523 0 15 0.447715 15 1V5C15 5.55228 14.5523 6 14 6C13.4477 6 13 5.55228 13 5V1C13 0.447715 13.4477 0 14 0Z\" fill=\"#0B1228\"\/>\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 0C6.55228 0 7 0.447715 7 1V5C7 5.55228 6.55228 6 6 6C5.44772 6 5 5.55228 5 5V1C5 0.447715 5.44772 0 6 0Z\" fill=\"#0B1228\"\/>\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 9C0 8.44771 0.447715 8 1 8H19C19.5523 8 20 8.44771 20 9C20 9.55229 19.5523 10 19 10H1C0.447715 10 0 9.55229 0 9Z\" fill=\"#0B1228\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"d-grid align-items-center\">\n                                    <p class=\"text-primary mb-0\">Jul 2, 2026<\/p>\n                                    <p class=\"text-secondary mb-0\">2:00 pm &ndash; 5:00 pm<\/p>\n                                <\/div>\n                            <\/div>\n                        <\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025UGaIAM\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/events\/626556?thankyou=626556&page_type=events\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/events\/626556\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/events\/626556\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"626556\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Inscreva-se\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Inscreva-se\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243;][vc_single_image image=&#8221;628755&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;350&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: right;\">02 de Julho \u00e0s 14h &#8211; Vagas limitadas!<\/h2>\n<h5 class=\"isSelectedEnd\" style=\"text-align: right;\">A Intelig\u00eancia Artificial est\u00e1 redefinindo a maneira como empresas se relacionam com seus clientes. Mas o verdadeiro diferencial n\u00e3o est\u00e1 apenas na tecnologia, est\u00e1 na capacidade de conectar pessoas, processos e IA para criar experi\u00eancias mais inteligentes, eficientes e humanas.<\/h5>\n<h5 style=\"text-align: right;\">Participe desta edi\u00e7\u00e3o do Xperience Factory e descubra como as organiza\u00e7\u00f5es l\u00edderes est\u00e3o utilizando IA para transformar opera\u00e7\u00f5es de atendimento, potencializar equipes e entregar jornadas mais personalizadas em todos os pontos de contato.<\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Durante o workshop, especialistas Genesys apresentar\u00e3o demonstra\u00e7\u00f5es pr\u00e1ticas e casos de uso envolvendo:<\/h2>\n<ul>\n<li style=\"text-align: left;\">\n<h5>Agentic Virtual Agent (AVA)<\/h5>\n<\/li>\n<li style=\"text-align: left;\">\n<h5>Agent Copilot<\/h5>\n<\/li>\n<li style=\"text-align: left;\">\n<h5>Workforce Management (WFM)<\/h5>\n<\/li>\n<li style=\"text-align: left;\">\n<h5>Workforce Engagement Management (WEM)<\/h5>\n<\/li>\n<li style=\"text-align: left;\">\n<h5>Journey Management<\/h5>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243;][vc_single_image image=&#8221;628756&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; si_max_width=&#8221;350&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-07-02\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">AGENDA DO EVENTO<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title\" data-time=\"1783260000\" data-start-time=\"14:00\" data-end-time=\"14:15\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">14:00 &ndash; 14:15<\/p><h3 class=\"agenda-title title\">Abertura e boas vindas<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1783260900\" data-start-time=\"14:15\" data-end-time=\"14:45\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">14:15 &ndash; 14:45<\/p><h3 class=\"agenda-title title\">A parte humana da IA<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Vis\u00e3o estrat\u00e9gica sobre o futuro da experi\u00eancia do cliente e a colabora\u00e7\u00e3o entre humanos e IA.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1783262700\" data-start-time=\"14:45\" data-end-time=\"15:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">14:45 &ndash; 15:00<\/p><h3 class=\"agenda-title title\">Demonstra\u00e7\u00f5es pr\u00e1ticas<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>AVA, Copilot, WFM, WEM e Journey Management.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1783263600\" data-start-time=\"15:00\" data-end-time=\"15:30\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">15:00 &ndash; 15:30<\/p><h3 class=\"agenda-title title\">Coffe break<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1783265400\" data-start-time=\"15:30\" data-end-time=\"16:30\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">15:30 &ndash; 16:30<\/p><h3 class=\"agenda-title title\">Casos de uso e melhores pr\u00e1ticas<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1783269000\" data-start-time=\"16:30\" data-end-time=\"17:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">16:30 &ndash; 17:00<\/p><h3 class=\"agenda-title title\">Networking e perguntas<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1783270800\" data-start-time=\"17:00\" data-end-time=\"19:00\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">17:00 &ndash; 19:00<\/p><h3 class=\"agenda-title title\">Happy hour<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Mais do que voc\u00ea ver\u00e1 no evento:<\/h1>\n<h5 class=\"isSelectedEnd\" style=\"text-align: center;\">\u2713 Como agentes virtuais baseados em IA podem resolver solicita\u00e7\u00f5es de forma aut\u00f4noma<\/h5>\n<h5 class=\"isSelectedEnd\" style=\"text-align: center;\">\u2713 Como a IA pode apoiar agentes humanos em tempo real durante o atendimento<\/h5>\n<h5 class=\"isSelectedEnd\" style=\"text-align: center;\">\u2713 Como otimizar planejamento, produtividade e engajamento das equipes<\/h5>\n<h5 class=\"isSelectedEnd\" style=\"text-align: center;\">\u2713 Como identificar oportunidades de melhoria ao longo da jornada do cliente<\/h5>\n<h5 style=\"text-align: center;\">\u2713 Como conectar dados, insights e automa\u00e7\u00e3o para criar experi\u00eancias mais eficientes e personalizadas<\/h5>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1750206656454{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;sessions&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Por que pariticipar?<\/h2>\n<p>As sess\u00f5es s\u00e3o pensadas para profissionais de CX, TI, opera\u00e7\u00f5es e inova\u00e7\u00e3o que querem ir al\u00e9m da teoria e aplicar solu\u00e7\u00f5es com IA de ponta no dia a dia.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Aprendizado pr\u00e1tico com aplica\u00e7\u00e3o imediata<\/h3>\n<p data-start=\"628\" data-end=\"757\">Nossos workshops s\u00e3o constru\u00eddos para quem quer <em data-start=\"727\" data-end=\"734\">fazer<\/em> e n\u00e3o apenas assistir.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Conte\u00fado atualizado com foco em IA, CX e automa\u00e7\u00e3o<\/h3>\n<p>Explore funcionalidades capazes de revolucionar sua opera\u00e7\u00e3o.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Certificado de participa\u00e7\u00e3o Genesys<\/h3>\n<p>Comprove suas novas habilidades e fortale\u00e7a sua carreira.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; 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