{"id":580033,"date":"2025-07-04T08:16:43","date_gmt":"2025-07-04T15:16:43","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=580033"},"modified":"2025-07-08T07:48:18","modified_gmt":"2025-07-08T14:48:18","slug":"genesys-academy","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/pt-br\/events\/genesys-academy","title":{"rendered":"Genesys Academy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22569364%22%2C%22flair_mp4%22%3A%22565113%22%2C%22flair_poster%22%3A%22565228%22%2C%22flair_mobile_mp4%22%3A%22565757%22%2C%22flair_mobile_poster%22%3A%22565227%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;py-4 py-md-4 py-xl-5&#8243;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-5 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys Academy<\/h1>\n<p class=\"h5\">Workshop de experi\u00eancia do cliente com IA e Canais Digitais<\/p>\n<p data-start=\"322\" data-end=\"592\">O Genesys Academy \u00e9 o seu ponto de partida para aprender, na pr\u00e1tica, como a IA e nossas solu\u00e7\u00f5es est\u00e3o revolucionando o atendimento. S\u00e3o workshops imersivos, focados em desafios reais, conduzidos por especialistas e com acesso \u00e0s tecnologias mais inovadoras do mercado.<\/p>\n<p>[\/vc_column_text]<div class=\"wpb_row vc_row-fluid vc_row-o-equal-height vc_row-flex row justify-content-center event-dates-component\"><div class=\"col-sm col-lg col-md-12 p-0\">\n                            <div class=\"d-flex flex-row align-items-start\">\n                                <div class=\"icon-wrapper d-flex justify-content-center align-items-center\">\n                                    <div class=\"icon-box\">\n                                        <!-- SVG Icon 1 -->\n                                        <svg class=\"responsive-icon\" width=\"20\" height=\"24\" viewBox=\"0 0 20 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M10 2C7.87827 2 5.84344 2.84285 4.34315 4.34315C2.84285 5.84344 2 7.87827 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23.753C10.6349 23.7776 10.6072 23.7966 10.5877 23.8098L10.5648 23.8253L10.5581 23.8298L10.556 23.8312C10.556 23.8312 10.5547 23.8321 10 23ZM10 23L10.5547 23.8321C10.2188 24.056 9.78066 24.0556 9.44476 23.8317L10 23Z\" fill=\"#0B1228\"\/>\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M10 8C8.89543 8 8 8.89543 8 10C8 11.1046 8.89543 12 10 12C11.1046 12 12 11.1046 12 10C12 8.89543 11.1046 8 10 8ZM6 10C6 7.79086 7.79086 6 10 6C12.2091 6 14 7.79086 14 10C14 12.2091 12.2091 14 10 14C7.79086 14 6 12.2091 6 10Z\" fill=\"#0B1228\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"d-grid align-items-center\">\n                                    <p class=\"text-primary mb-0\">Genesys CX Room, S\u00e3o Paulo - SP<\/p>\n                                    \n                                <\/div>\n                            <\/div>\n                        <\/div><div class=\"col-sm col-lg col-md-12 p-0\">\n                            <div class=\"d-flex flex-row align-items-start\">\n                                <div class=\"icon-wrapper d-flex justify-content-center align-items-center\">\n                                    <div class=\"icon-box\">\n                                        <!-- SVG Icon 2 -->\n                                        <svg class=\"responsive-icon\" width=\"20\" height=\"22\" viewBox=\"0 0 20 22\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3 4C2.44772 4 2 4.44772 2 5V19C2 19.5523 2.44772 20 3 20H17C17.5523 20 18 19.5523 18 19V5C18 4.44772 17.5523 4 17 4H3ZM0 5C0 3.34315 1.34315 2 3 2H17C18.6569 2 20 3.34315 20 5V19C20 20.6569 18.6569 22 17 22H3C1.34315 22 0 20.6569 0 19V5Z\" fill=\"#0B1228\"\/>\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M14 0C14.5523 0 15 0.447715 15 1V5C15 5.55228 14.5523 6 14 6C13.4477 6 13 5.55228 13 5V1C13 0.447715 13.4477 0 14 0Z\" fill=\"#0B1228\"\/>\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M6 0C6.55228 0 7 0.447715 7 1V5C7 5.55228 6.55228 6 6 6C5.44772 6 5 5.55228 5 5V1C5 0.447715 5.44772 0 6 0Z\" fill=\"#0B1228\"\/>\n                                            <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 9C0 8.44771 0.447715 8 1 8H19C19.5523 8 20 8.44771 20 9C20 9.55229 19.5523 10 19 10H1C0.447715 10 0 9.55229 0 9Z\" fill=\"#0B1228\"\/>\n                                        <\/svg>\n                                    <\/div>\n                                <\/div>\n                                <div class=\"d-grid align-items-center\">\n                                    <p class=\"text-primary mb-0\">Jul 17, 2025<\/p>\n                                    \n                                <\/div>\n                            <\/div>\n                        <\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001CU8AIAW\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/events\/580033?thankyou=580033&page_type=events\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/events\/580033\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/events\/580033\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"580033\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Reserve seu lugar\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Reserve seu lugar\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h3\">Agradecemos pelo seu interesse em nossa sess\u00e3o do Academy.<\/p>\n<p>As vagas s\u00e3o limitadas, voc\u00ea receber\u00e1 um contato em at\u00e9<strong> 48 horas<\/strong> com a confirma\u00e7\u00e3o de participa\u00e7\u00e3o.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-2&#8243;]<\/p>\n<h2>17 de julho \u00e0s 14:30<\/h2>\n<h3 class=\"h5\">Sess\u00e3o #1 &#8211; Demonstrac\u0327a\u0303o pr\u00e1tica do AI Studio e do WhatsApp Calling: solu\u00e7\u00f5es inovadoras para potencializar a experi\u00eancia do cliente e otimizar o relacionamento via canais digitais<\/h3>\n<p>Este workshop \u00e9 uma oportunidade exclusiva em formato in-house, conduzido pelo escrit\u00f3rio da Genesys, que ir\u00e1 explorar de maneira pr\u00e1tica e aprofundada as funcionalidades do AI Studio e do WhatsApp Calling. A iniciativa busca atender \u00e0s demandas de feedback dos clientes, promovendo o desenvolvimento de profissionais certificados e capacitados em CX, al\u00e9m de proporcionar um espa\u00e7o para troca de experi\u00eancias e insights sobre as melhores pr\u00e1ticas do mercado.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Conhe\u00e7a nosso time de Experts<\/h2>\n<p>Tenha contato direto com quem desenvolve e implementa solu\u00e7\u00f5es de IA em escala global. Conhe\u00e7a pares da industria que compartilham o mesmo objetivo e veja diferentes perspectivas do mercado.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;577466&#8243; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; si_alt_text=&#8221;ai studio logo&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;580297&#8243; css=&#8221;&#8221; si_max_width=&#8221;150px&#8221; si_alt_text=&#8221;whatsapp logo&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/9d67f4c6-genesys-cx-event-sao_paulo-speaker-headshot-claudio.jpg\" alt=\"Claudio Barbosa\" ><\/div><div class=\"details\"><p class=\"name h5\">Claudio Barbosa<\/p><p class=\"info\">Sr Manager Solutions Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1750206656454{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;sessions&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Por que pariticipar?<\/h2>\n<p>As sess\u00f5es s\u00e3o pensadas para profissionais de CX, TI, opera\u00e7\u00f5es e inova\u00e7\u00e3o que querem ir al\u00e9m da teoria e aplicar solu\u00e7\u00f5es com IA de ponta no dia a dia.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Aprendizado pr\u00e1tico com aplica\u00e7\u00e3o imediata<\/h3>\n<p data-start=\"628\" data-end=\"757\">Nossos workshops s\u00e3o constru\u00eddos para quem quer <em data-start=\"727\" data-end=\"734\">fazer<\/em> e n\u00e3o apenas assistir.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Conte\u00fado atualizado com foco em IA, CX e automa\u00e7\u00e3o<\/h3>\n<p>Explore desde fundamentos b\u00e1sicos at\u00e9 design de agentes de IA com o Genesys Cloud AI Studio.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Certificado de participa\u00e7\u00e3o Genesys<\/h3>\n<p>Comprove suas novas habilidades e fortale\u00e7a sua carreira.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22569364%22%2C%22flair_mp4%22%3A%22565113%22%2C%22flair_poster%22%3A%22565228%22%2C%22flair_mobile_mp4%22%3A%22565757%22%2C%22flair_mobile_poster%22%3A%22565227%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;py-4 py-md-4 py-xl-5&#8243;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-5 vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;] Genesys Academy Workshop de experi\u00eancia do cliente com IA e Canais Digitais O Genesys Academy \u00e9 o seu ponto de partida para aprender, na pr\u00e1tica, como a IA e nossas solu\u00e7\u00f5es est\u00e3o revolucionando o atendimento. 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