{"id":480181,"date":"2023-06-12T05:47:34","date_gmt":"2023-06-12T12:47:34","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=480181"},"modified":"2023-06-26T04:42:46","modified_gmt":"2023-06-26T11:42:46","slug":"state-of-cx-roundtable","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/pt-br\/events\/state-of-cx-roundtable","title":{"rendered":"O Cen\u00e1rio da Customer Experience"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":751,"featured_media":445220,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-480181","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-event","tax_priority-54"],"acf":{"event_type":"cxstratforum","event_status":"ontime","event_start_date":"07\/05\/2023","event_start_time":"09:00:00","event_end_date":"07\/05\/2023","event_location":"Roundtable Genesys","event_venue_name":"Hotel Unique - S\u00e3o Paulo","country":"Brazil","venue_map":{"address":"Av. Brigadeiro Lu\u00eds Ant\u00f4nio, 4700 - Jardim Paulista, S\u00e3o Paulo - SP, 01402-002, Brazil","lat":-23.5816525,"lng":-46.6668338,"zoom":14,"place_id":"ChIJQ83YFuFZzpQRFmA05i0s7t0","name":"Av. Brigadeiro Lu\u00eds Ant\u00f4nio, 4700","street_number":"4700","street_name":"Avenida Brigadeiro Lu\u00eds Ant\u00f4nio","street_name_short":"Av. Brigadeiro Lu\u00eds Ant\u00f4nio","state":"S\u00e3o Paulo","state_short":"SP","post_code":"01402-002","country":"Brazil","country_short":"BR"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":true,"asset_expiration":"","enable_external_utm":false,"disable_chat":false,"enable_ab_test":false,"meta_title":"Roundtable O Cen\u00e1rio da Customer Experience - Genesys","meta_description":"Inscreva-se em nosso debate sobre experi\u00eancia do cliente para discutir os principais temas relacionados ao futuro do trabalho e engajamento de colaboradores! ","no_index":true,"no_follow":false,"meta_twitter_title":"Roundtable A Evolu\u00e7\u00e3o do CX nos Neg\u00f3cios - Genesys","meta_twitter_description":"","meta_facebook_title":"Roundtable O Cen\u00e1rio da Customer Experience - Genesys","meta_facebook_description":"","add_to_global_events":false,"event_header_bgc":"cobalt","event_header_title":"O Cen\u00e1rio da Customer Experience","event_description_title":"05 de julho, \u00e0 partir das 09:00","event_description":"Participe da nossa mesa redonda com a participa\u00e7\u00e3o de empresas de v\u00e1rios setores para discutir os principais aspectos do cen\u00e1rio atual da CX na am\u00e9rica latina. ","disable_registration":false,"form_header_alignment":"left","form_header":"Quero participar","form_button":"Registre-se!","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000002iWg2QAE","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":"default","ar_custom_title":"","ar_url":"custom","ar_custom_url":"","custom_ty":"

Muito obrigado por se registrar\u00a0 \ud83d\ude42<\/p>\n

Esse evento possui vagas limitadas, <\/strong>em breve voc\u00ea receber\u00e1 um e-mail de confirma\u00e7\u00e3o<\/strong> com os dados detalhados para a participa\u00e7\u00e3o na roundtable.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"O Cen\u00e1rio da Customer Experience","sub_title":"Roundtable"},"media_content":{"select_media":"image","content_image":false,"content_video":"https:\/\/www.youtube.com\/embed\/Mp65oMUUqGY"},"text_content":{"sub_title_h4":"","text_content":"

A experi\u00eancia do cliente \u00e9 uma \u00e1rea crucial para qualquer empresa que busca se destacar em um mercado altamente competitivo. A compreens\u00e3o do cen\u00e1rio atual da Am\u00e9rica Latina \u00e9 essencial para o sucesso dos neg\u00f3cios na regi\u00e3o. O relat\u00f3rio “O Cen\u00e1rio da Customer Experience (2023)<\/a>” oferece uma vis\u00e3o abrangente das tend\u00eancias, desafios e oportunidades no campo da experi\u00eancia do cliente em pa\u00edses latino-americanos.<\/p>\n

Convidamos voc\u00ea a participar dessa sess\u00e3o de mesa redonda, onde traremos uma especialista do mercado de CX para discutir os principais pontos abordados neste relat\u00f3rio, e tamb\u00e9m ouvir suas experi\u00eancias e perspectivas sobre o assunto.<\/p>\n

Din\u00e2mica do evento:<\/p>\n

Teremos uma sess\u00e3o de an\u00e1lise e discuss\u00e3o do relat\u00f3rio O Cen\u00e1rio da Customer Experience<\/a>. A modera\u00e7\u00e3o abrir\u00e1 a sess\u00e3o com a primeira reflex\u00e3o para discuss\u00e3o. A Mesa Redonda ter\u00e1 ideias que ser\u00e3o discutidas durante a rodada de apresenta\u00e7\u00e3o, compartilhando vis\u00f5es e experi\u00eancias \u00fanicas.<\/p>\n

Nos vemos l\u00e1! \ud83d\ude42<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":true,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":424824,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"d\/m\/Y","event_time_format":"h:i a","event_hashtag":"Roundtable","w_tycontent":"","event_header_image":"https:\/\/www.genesys.com\/media\/resource-thumb-navyaccent-brushbg.svg","event_agenda_group":[{"agenda_group_title":"Detalhes do Evento","event_agenda":[{"agenda_date":"05\/07\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registro","agenda_start_time":"09:00:00","agenda_end_time":"10:00:00","agenda_single_description":"

Registro e Caf\u00e9 da Manh\u00e3\/Networking<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Introdu\u00e7\u00e3o e Boas Vindas","agenda_start_time":"10:00:00","agenda_end_time":"10:05:00","agenda_single_description":"

Introdu\u00e7\u00f5es ao evento<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Speaker: Euriale Voidela","agenda_start_time":"10:05:00","agenda_end_time":"10:30:00","agenda_single_description":"

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Euriale Voidela compartilha principais dados e an\u00e1lises sobre o relat\u00f3rio Cen\u00e1rio da Customer Experience<\/p>\n<\/div>\n","agenda_session_speakers":false},{"agenda_title":"In\u00edcio do Debate em Roundtable","agenda_start_time":"10:30:00","agenda_end_time":"11:30:00","agenda_single_description":"

Iniciada din\u00e2mica de discuss\u00e3o em Roundtable, participantes apresentam suas id\u00e9ias e pontos de vista sobre o tema proposto.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Sess\u00e3o de Q&A","agenda_start_time":"11:30:00","agenda_end_time":"11:40:00","agenda_single_description":"

Sess\u00e3o de perguntas e respostas.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Encerramento","agenda_start_time":"11:40:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Euriale Voidela","speaker_position":"CEO da Customer Centric Consulting, Escritora e Colunista Orbi - Grupo Bandeirantes de TV","speaker_description":"","speaker_image":480184,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/eurialevoidela\/"}]}],"event_venue_address":"Colima 256, Roma Nte., Cuauht\u00e9moc, 06700 Ciudad de M\u00e9xico","event_venue_bg":"https:\/\/www.genesys.com\/media\/huset-_al-13.jpg_1612941218.webp","custom_canonical_url":"","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","display_desc":false,"title_align":"left","ns_subtitle":"","meta_twitter_image":445220,"meta_facebook_image":445220,"disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/events\/480181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/751"}],"version-history":[{"count":12,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/events\/480181\/revisions"}],"predecessor-version":[{"id":481823,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/events\/480181\/revisions\/481823"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/445220"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=480181"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=480181"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=480181"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=480181"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=480181"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=480181"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=480181"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=480181"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=480181"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=480181"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=480181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}