{"id":424326,"date":"2022-03-17T08:42:07","date_gmt":"2022-03-17T15:42:07","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=424326"},"modified":"2022-04-08T09:22:01","modified_gmt":"2022-04-08T16:22:01","slug":"o-cenario-da-customer-experience","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/pt-br\/events\/o-cenario-da-customer-experience","title":{"rendered":"O Cen\u00e1rio da Customer Experience"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":751,"featured_media":425859,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[16122,16154,16179,16142],"tax_capability_sitewide":[16239,16255,16208],"tax_products_programs":[16462,17539],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-424326","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-event","tax_contenttheme2-grow-your-business-pt-br","tax_contenttheme2-improve-employee-experience-pt-br","tax_contenttheme2-level-up-your-technology-pt-br","tax_contenttheme2-improve-customer-experience-pt-br","tax_capability_sitewide-analytics-and-reporting-pt-br","tax_capability_sitewide-digital-pt-br","tax_capability_sitewide-ai-and-automation-pt-br","tax_products_programs-cx-evolution-pt-br","tax_products_programs-genesys-cloud-cx-pt-br"],"acf":{"event_type":"cxtour","event_status":"virtual","event_start_date":"04\/06\/2022","event_start_time":"10:30:00","event_end_date":"04\/06\/2022","event_location":"Evento Virtual, 6 de abril 2022","event_venue_name":"","country":"Brazil","venue_map":false,"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":false,"enable_ab_test":false,"event_header_bgc":"navy","event_header_title":"O Cen\u00e1rio da customer Experience","event_description_title":"Priorizando a lealdade e confian\u00e7a do consumidor como estrat\u00e9gia de neg\u00f3cios.","event_description":"Descubra com nossos especialistas em CX, convidados para este painel, os pontos-chave para orientar o futuro da Experi\u00eancia do Cliente e estabelecer uma estrat\u00e9gia de sucesso para sua organiza\u00e7\u00e3o.","event_header_image":"https:\/\/www.genesys.com\/media\/7cd21bce-genesys-cx-event-sao_paulo-hero.jpg","disable_registration":false,"form_header_alignment":"left","form_header":"Assista on-demand","form_button":"Assista on-demand","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001Yk0XQAS","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p>Obrigado pelo seu registro, voc\u00ea pode assistir o evento on-demand abaixo:<\/p>\n<p><iframe title=\"O Cen\u00e1rio da Customer Experience - Evento On Demand - 6 de abril, 2022\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/TYixJlyil8A?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"text_content":{"sub_title_h4":"","text_content":"<p>A Genesys, com o apoio de uma empresa de pesquisa independente, concluiu o estudo &#8220;The State of Customer Experience&#8221; (O Cen\u00e1rio da Customer Experience), que inclui informa\u00e7\u00f5es de 2.600 consumidores e mais de 690 executivos em todo o mundo. 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