{"id":503691,"date":"2024-01-11T13:25:44","date_gmt":"2024-01-11T21:25:44","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=503691"},"modified":"2025-03-28T10:37:07","modified_gmt":"2025-03-28T17:37:07","slug":"agent-assist","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/pt-br\/capabilities\/agent-assist","title":{"rendered":"Agent Assist"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-navy&#8221; m_background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22450000%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1702314920773{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h1 class=\"font-roboto\">Capacite seus agentes em tempo real com a assist\u00eancia de intelig\u00eancia artificial.<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-white\" href=\"#demo\" target=\"\" rel=\"\">Solicite uma demo<\/a><\/div><style type='text\/css'>\r h1, h1.h1, h1.h2, h1.h3, h1.h4, h1.h5, h1.h6, h2, h2.h1, h2.h2, h2.h3, h2.h4, h2.h5, h2.h6, h3, h3.h1, h3.h2, h3.h3, h3.h4, h3.h5, h3.h6, h4, h4.h1, h4.h2, h4.h3, h4.h4, h4.h5, h4.h6, h5, h5.h1, h5.h2, h5.h3, h5.h4, h5.h5, h5.h6, h6, h6.h1, h6.h2, h6.h3, h6.h4, h6.h5, h6.h6, .font-roboto { font-weight: bold; }\r <\/style>[\/vc_column][vc_column width=&#8221;7\/12&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/uI5qe95GMyg?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/video_thumb-agent-assist.jpg\" alt=\"Video thumb agent assist\" width=\"710\" height=\"408\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Dedique mais tempo construindo conex\u00f5es significativas<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Facilite a busca por respostas<\/h3>\n<p>A maioria dos agentes de atendimento ao cliente precisa depender de pesquisas manuais complicadas em diversas bases de dados. O Agent Assistant fornece o suporte de que eles precisam, quando precisam.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Automatize tarefas manuais<\/h3>\n<p>Elaborar manualmente notas de chamadas que capturem todo o hist\u00f3rico de intera\u00e7\u00e3o \u00e9 demorado. A automa\u00e7\u00e3o inteligente aumenta a produtividade do agente e padroniza os processos de encerramento.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Foque no que realmente importa<\/h3>\n<p>Os agentes n\u00e3o capturam insights de todas as conversas e os dados raramente s\u00e3o analisados, tornando essa base de conhecimento rica incompleta. O Genesys Agent Assistant captura mais contexto a cada contato.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1668538109797{padding-bottom: 11.111rem !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Forne\u00e7a suporte em tempo real<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_single_image image=&#8221;459049&#8243; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1702315842822{border-radius: 5px !important;}&#8221; el_class=&#8221;shadow mb-2&#8243;][vc_column_text css=&#8221;.vc_custom_1704996587839{margin-top: 1rem !important;}&#8221;]<\/p>\n<p class=\"text-16\" style=\"text-align: center;\">A intelig\u00eancia artificial da Genesys automatiza informa\u00e7\u00f5es para os agentes e reduz os esfor\u00e7os manuais diretamente em suas esta\u00e7\u00f5es de trabalho.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">Automa\u00e7\u00e3o de conhecimento<\/h3>\n<p>Forne\u00e7a suporte automaticamente para as conversas com os clientes. O Smart Advisor habilitado por intelig\u00eancia artificial (IA) elimina buscas manuais frustrantes e tediosas.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">Relat\u00f3rios autom\u00e1ticos<\/h3>\n<p>Os resumos de intera\u00e7\u00f5es consomem tempo e os resultados s\u00e3o inconsistentes. O Genesys Agent Assist cria esses relat\u00f3rios automaticamente, permitindo ainda mais personaliza\u00e7\u00e3o.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">IA Generativa<\/h3>\n<p>Liberte os agentes de tarefas repetitivas p\u00f3s-intera\u00e7\u00e3o com automa\u00e7\u00e3o inteligente, como a sumariza\u00e7\u00e3o autom\u00e1tica constru\u00edda usando IA generativa. Com a IA, o assistente do agente se torna um verdadeiro co-piloto em suas atividades.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">Conhecimento incorporado<\/h3>\n<p>A ferramenta nativa de assist\u00eancia ao agente inclui o Genesys Knowledge, um banco de dados intuitivo que utiliza IA para criar, estruturar, analisar e otimizar sua base de conhecimento.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">Integra\u00e7\u00e3o com a experi\u00eancia do Agente<\/h3>\n<p>O Genesys Agent Assist est\u00e1 incorporado \u00e0 \u00e1rea de trabalho do agente. Otimize-o para voz e experi\u00eancias digitais din\u00e2micas em tempo real.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">IA Flex\u00edvel<\/h3>\n<p>A Genesys oferece uma escolha de intelig\u00eancia artificial incorporada ou de terceiros. Ela pode integrar-se ao Google CCAI e a outros parceiros de IA para recursos adicionais de conhecimento e assist\u00eancia ao agente.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1729219406707{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end  vc_custom_1729479821306\"  href=\"\/pt-br\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-software-2023-vendor-assessment\" target=\"\" rel=\"\"><div class=\"row align-items-center image-hide card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"327\" height=\"326\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/IDC-General-Purpose-CAI-MarketScape-chart.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p>IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment<\/p>\n<h2 class=\"h3\">Genesys \u00e9 reconhecida como L\u00edder pelo IDC MarketScape<\/h2>\n<p class=\"text-20\">A Genesys foi reconhecida por sua capacidade de fornecer recursos de Intelig\u00eancia Artificial Conversacional em canais digitais e de voz.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Acesse o relat\u00f3rio IDC MarketScape<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1729219406707{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}.vc_custom_1729479821306{background-position: 0 0 !important;background-repeat: no-repeat !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<a class=\"component card w-100 bgc-navy vertical text-start thumbnail   \" href=\"https:\/\/www.genesys.com\/pt-br\/blog\/post\/ai-optmize-productivity\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"490\" height=\"337\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/thumb-measuring-the-productivity-impact-of-generative-ai.png\" alt=\"thumb-measuring-the-productivity-impact-of-generative-ai\" ><\/div><div class=\"card-body\"><p class=\"h2\">14%<\/p>\n<p class=\"text-22\">de aumento na produtividade dos trabalhadores, impulsionado pela intelig\u00eancia artificial (IA).<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Mensurando o Impacto de Produtividade da IA Generativa.<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h3>Posicione seus agentes no contact center para o sucesso<\/h3>\n<p>Quando os agentes de suporte ao cliente t\u00eam que se virar sozinhos, a experi\u00eancia \u00e9 prejudicada para todos. Os agentes precisam rapidamente encontrar informa\u00e7\u00f5es e transmiti-las ao cliente. Os clientes podem receber informa\u00e7\u00f5es incorretas ou um problema pode ficar sem solu\u00e7\u00e3o. Essas experi\u00eancias negativas para clientes e colaboradores tornam dif\u00edcil para uma empresa reter ambos.<\/p>\n<p>Fornecer suporte oportuno aos colaboradores libera o superpoder de seus agentes. N\u00e3o h\u00e1 mais aprendizado apressado, conhecimento desorganizado ou tentativa e erro. Isso leva a um aumento na satisfa\u00e7\u00e3o do cliente a cada incidente e pode ajudar as empresas a reter valiosos compradores frequentes.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Obtenha suporte do in\u00edcio ao fim em uma \u00fanica solu\u00e7\u00e3o<\/h3>\n<p style=\"text-align: center;\">O Agent Assistant oferece a agentes de voz e digitais toda a ajuda de que precisam em um s\u00f3 lugar. Desde o suporte de conhecimento durante uma intera\u00e7\u00e3o ao vivo com o cliente at\u00e9 a gest\u00e3o de resumos e coleta de dados, aqui est\u00e1 o que diferencia a assist\u00eancia ao agente.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-ai-acronym text-orange\"><\/i><h3 class=\"text-black h5\">Entregue orienta\u00e7\u00f5es acion\u00e1veis e assist\u00eancia habilitada por IA em uma \u00fanica solu\u00e7\u00e3o<\/h3>\n<p>Muitas solu\u00e7\u00f5es de assist\u00eancia ao agente fornecem conselhos. A Genesys vai al\u00e9m, oferecendo conhecimento contextual para cada conversa com o cliente. A automa\u00e7\u00e3o de processos rob\u00f3ticos tamb\u00e9m reduz o esfor\u00e7o manual necess\u00e1rio para tarefas rotineiras, como resumos de intera\u00e7\u00e3o e anota\u00e7\u00f5es. Isso aumenta a efici\u00eancia do agente.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-book text-orange\"><\/i><h3 class=\"h5 text-black\">Torne o conhecimento e a an\u00e1lise mais acess\u00edveis<\/h3>\n<p>O Agent Assist inclui o Genesys Knowledge, uma bancada de trabalho intuitiva que garante uma \u00fanica fonte da verdade da experi\u00eancia do cliente. Os agentes podem criar artigos, aprimorar intera\u00e7\u00f5es com m\u00eddia rica e habilitar a busca autom\u00e1tica. Isso inclui an\u00e1lises para ajudar a identificar e superar lacunas de conhecimento.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-accelerator text-orange\"><\/i><h3 class=\"text-black h5\">Otimize a experi\u00eancia com insights aprimorados<\/h3>\n<p>O Agent Assist utiliza a intelig\u00eancia artificial para automatizar tarefas manuais repetitivas e criar hist\u00f3ricos de intera\u00e7\u00e3o significativos. Quando capturados consistentemente, esses hist\u00f3ricos tornam-se uma fonte valiosa de insights do cliente para o neg\u00f3cio, novos agentes e quaisquer intera\u00e7\u00f5es subsequentes.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-chat-web text-orange\"><\/i><h3 class=\"h5 text-black\">Ofere\u00e7a suporte a intera\u00e7\u00f5es omnicanal imediatamente<\/h3>\n<p>O Agent Assistant integra-se \u00e0s conversas digitais e por voz desde o primeiro dia. Funcionalidades como suporte autom\u00e1tico de conhecimento e automa\u00e7\u00e3o de agentes s\u00e3o padr\u00e3o. E a experi\u00eancia geral do agente \u00e9 adaptada ao canal, tornando-o f\u00e1cil de usar.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text el_class=&#8221;mb-2&#8243;]<\/p>\n<h3 style=\"text-align: center;\">Veja o que nossos clientes tem a dizer<\/h3>\n<p>[\/vc_column_text]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 horizontal\" href=\"https:\/\/www.genesys.com\/customer-stories\/electrolux-group\" target=\"\" rel=\"\"><div class=\"logo p-0\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/customer-logo-Electrolux-2021.svg\" class=\"logo shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded shadow-lg vc_custom_1624391047757 bgc-white \"><blockquote class=\"pt-br\"><p>O Genesys Agent Assist oferece suporte aos agentes do centro de contato da Electrolux no Reino Unido, encontrando automaticamente os artigos corretos de gerenciamento de conhecimento. Isso aumenta a capacidade dos agentes de responder a perguntas dos consumidores e resolver problemas t\u00e9cnicos diretamente com o consumidor por telefone, reduzindo o n\u00famero de visitas de servi\u00e7o necess\u00e1rias. Espera-se que isso reduza os custos de visitas de servi\u00e7o em 2% anualmente para o mercado do Reino Unido.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Mateusz Jazdzewski, IT Consumer Experience Solutions Manager and Head of CX Product, Electrolux<\/p><div class=\"btn btn-primary\">Leia o case<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1668537257662{padding-top: 8rem !important;padding-bottom: 8rem !important;}&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Veja o que mais voc\u00ea pode fazer com a Genesys<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/copilots\"><div class=\"card-body\"><h3 class=\"h5\">Agent Copilot<\/h3><p>Ofere\u00e7a aos agentes de atendimento ao cliente suporte em tempo real com intelig\u00eancia artificial para aprimorar a efic\u00e1cia e a excel\u00eancia das intera\u00e7\u00f5es com os clientes.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">Agente virtual<\/h3><p>Melhore o autoatendimento com bots com IA que compreendem o contexto e agem como agentes humanos para oferecer uma experi\u00eancia superior, independentemente do momento.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">An\u00e1lise de discurso e de texto<\/h3><p>Use a an\u00e1lise de fala e de texto para identificar eventos importantes, garantir a conformidade, identificar oportunidades de treinamento e muito mais.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">Automa\u00e7\u00e3o do trabalho e roteamento de tarefas<\/h3><p>Use dados precisos e consistentes para tomar decis\u00f5es mais informadas em todo o seu back-office.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">Engagement preditivo<\/h3><p>Use a IA para gerar engagement com os clientes on-line proativamente na hora da verdade oferecendo-lhes a pr\u00f3xima melhor oferta ou recurso.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">Ferramentas de gest\u00e3o do conhecimento<\/h3><p>Forne\u00e7a sempre as informa\u00e7\u00f5es certas com ferramentas de gest\u00e3o do conhecimento com IA. \r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/ai-studio\"><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud AI Studio<\/h3><p>Crie e inove experi\u00eancias com IA a partir de um hub seguro e centralizado. Acelere e simplifique a inova\u00e7\u00e3o em IA com seguran\u00e7a usando os Genesys Cloud AI Guides, e fa\u00e7a tudo isso em escala.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">Intelig\u00eancia artificial e automa\u00e7\u00e3o<\/h3><p>Experi\u00eancias omnichannel poderosas. Atenda \u00e0s necessidades dos clientes com suporte a bots, insights baseados em dados e muito mais.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">Roteamento preditivo<\/h3><p>Use a IA para relacionar os clientes com os colaboradores com mais probabilidade de oferecer o melhor servi\u00e7o e KPIs em tempo real.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/voicebots\"><div class=\"card-body\"><h3 class=\"h5\">Voicebots<\/h3><p>Crie voicebots com compreens\u00e3o da linguagem natural (NLU) e automatize mais conversas de voz.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"http:\/\/genesys.com\/pt-br\/capabilities\" target=\"\" rel=\"\">Explore todas as funcionalidades<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22437236%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151642993{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Transforme a experi\u00eancia do cliente com IA<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1689813065086{padding-top: 0px !important;padding-bottom: 2.5rem !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-light-blue&#8221; content_placement=&#8221;middle&#8221; el_id=&#8221;demo&#8221; el_class=&#8221;p-2&#8243; css=&#8221;.vc_custom_1701285713157{border-radius: 30px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Veja o Agent Assist em a\u00e7\u00e3o<\/h4>\n<p>Descubra as informa\u00e7\u00f5es certas quando precisar delas. Construa conex\u00f5es mais fortes com seus clientes. Com ferramentas como o Genesys Agent Assist, seus agentes de centro de contato tamb\u00e9m podem se tornar super agentes. Veja o que a automa\u00e7\u00e3o assistida por agente pode fazer hoje.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/503691\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/503691\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"267856\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Agende sua demo hoje\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Agende sua demo hoje\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h3>Obrigado pelo seu interesse.<\/h3>\n<p>Entraremos em contato diretamente para agendar uma data e hor\u00e1rio que seja conveniente para voc\u00ea.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">Perguntas Frequentes<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quais s\u00e3o os diferentes tipos de agentes?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Em um contexto de atendimento ao cliente, diferentes tipos de agentes incluem agentes de entrada (que lidam com chamadas de clientes recebidas), agentes de sa\u00edda (que fazem chamadas para clientes), agentes de vendas, agentes de suporte e agentes de chat ao vivo. Existem tamb\u00e9m agentes automatizados, como chatbots ou sistemas de URA.<\/p>\n<p>Fora do contact center, um agente \u00e9 qualquer pessoa que trabalhe diretamente com clientes. Colaboradores como assessores de empr\u00e9stimos, corretores de seguros, defensores de pacientes e outros colaboradores da linha de frente s\u00e3o frequentemente chamados de agentes e t\u00eam as mesmas necessidades de informa\u00e7\u00e3o e automa\u00e7\u00e3o.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O que \u00e9 um agente virtual?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Agentes virtuais utilizam intelig\u00eancia artificial para compreender e responder a consultas de usu\u00e1rios. Eles frequentemente empregam IA para possibilitar conversas em linguagem natural. Tamb\u00e9m podem realizar tarefas por meio da automa\u00e7\u00e3o de processos rob\u00f3ticos. Siri da Apple, Alexa da Amazon e Google Assistant s\u00e3o exemplos de agentes virtuais para busca. Chatbots, voicebots e URA tamb\u00e9m s\u00e3o considerados agentes virtuais.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O que \u00e9 o AI Agent Assist?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>O AI Agent Assist se refere a tecnologias de intelig\u00eancia artificial que auxiliam os agentes humanos no gerenciamento de intera\u00e7\u00f5es com clientes. Esses sistemas podem sugerir respostas, fornecer informa\u00e7\u00f5es relevantes em tempo real, automatizar tarefas rotineiras e ajudar os agentes a resolver consultas de clientes de maneira mais eficaz e eficiente. O AI Agent Assist tamb\u00e9m pode ser chamado de &#8220;co-piloto do agente&#8221; para denotar a rela\u00e7\u00e3o sin\u00e9rgica entre os agentes virtuais e humanos.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual tipo de intelig\u00eancia artificial o agente de assist\u00eancia utiliza?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>O agente de assist\u00eancia utiliza v\u00e1rias formas de intelig\u00eancia artificial. A intelig\u00eancia artificial conversacional e a intelig\u00eancia artificial generativa trabalham com a conversa por meio de transcri\u00e7\u00e3o, extra\u00e7\u00e3o de insights, sumariza\u00e7\u00e3o e muito mais. A busca sem\u00e2ntica possibilita a recupera\u00e7\u00e3o de informa\u00e7\u00f5es com base em inten\u00e7\u00f5es. Al\u00e9m disso, a intelig\u00eancia artificial preditiva \u00e9 utilizada para determinar resultados prov\u00e1veis e pode sugerir ou automatizar a pr\u00f3xima melhor a\u00e7\u00e3o.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-navy&#8221; m_background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22450000%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1702314920773{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text] Capacite seus agentes em tempo real com a assist\u00eancia de intelig\u00eancia artificial. [\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text] Dedique mais tempo construindo conex\u00f5es significativas [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1668538109797{padding-bottom: 11.111rem !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 [&hellip;]<\/p>\n","protected":false},"author":751,"featured_media":0,"template":"","tax_cap_lobby":[],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-503691","capabilities","type-capabilities","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/503691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/751"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/503691\/revisions"}],"predecessor-version":[{"id":564410,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/503691\/revisions\/564410"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=503691"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_cap_lobby?post=503691"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=503691"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=503691"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=503691"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=503691"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=503691"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=503691"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=503691"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=503691"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=503691"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=503691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}