{"id":360744,"date":"2021-01-19T10:11:28","date_gmt":"2021-01-19T18:11:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=360744"},"modified":"2025-09-24T23:12:08","modified_gmt":"2025-09-25T06:12:08","slug":"gamification-call-center-employees","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/pt-br\/capabilities\/gamification-call-center-employees","title":{"rendered":"Gamifica\u00e7\u00e3o"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-yellow&#8221; m_background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1623779373933{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/yellow-slant2-bg.svg?id=382823) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h1>Envolva e motive os colaboradores com gamifica\u00e7\u00e3o<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"#demo\" target=\"\" rel=\"\">Come\u00e7ar agora<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;407543&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Inspire suas equipes a ter um desempenho melhor<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Melhore o desempenho quando mais importa<\/h3>\n<p>Empodere seus agentes e gerentes com os insights necess\u00e1rios para superar as metas de desempenho em tempo real. Inspire os colaboradores a concentrarem seus esfor\u00e7os na gera\u00e7\u00e3o de resultados.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Torne o trabalho divertido para os colaboradores<\/h3>\n<p>Motive os colaboradores com um ambiente divertido e interativo. A gamifica\u00e7\u00e3o no ambiente de trabalho incentiva os colaboradores a gerenciar seus KPIs e a se envolver com os colegas.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Use os dados para fazer planos com anteced\u00eancia<\/h3>\n<p>Tome decis\u00f5es de neg\u00f3cios orientadas por dados com base em an\u00e1lises detalhadas. Obtenha insights no n\u00edvel do agente para criar metas din\u00e2micas para os colaboradores. Acompanhe as tend\u00eancias para evitar poss\u00edveis riscos de atrito.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22379396%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2263%25%22%2C%22flair_top%22%3A%22216px%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1623797774786{padding-bottom: 11.111rem !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Traga elementos de jogos para o mundo real<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 56.222547584187%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/employee-performance' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Scorecards de desempenho<\/h3>\n<p>D\u00ea aos colaboradores a visibilidade do seu desempenho para que eles possam ver como ele se compara com as metas pessoais e a efici\u00eancia geral da equipe. Estimule-os a desenvolver melhorias individuais e em equipe.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Pain\u00e9is do gerente<\/h3>\n<p>Livre-se do trabalho tedioso de gera\u00e7\u00e3o de relat\u00f3rios e agrega\u00e7\u00e3o de dados. As ferramentas com intelig\u00eancia artificial (IA) transformam seus dados em pain\u00e9is \u00fateis. Elas permitem que os gerentes acompanhem o desempenho individual e da equipe em tempo real.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Placares<\/h3>\n<p>Defina m\u00e9tricas personalizadas ou padr\u00e3o para medir o desempenho em tempo real. \u00c0 medida que os dados s\u00e3o visualizados nos placares compartilhados, os colaboradores podem ganhar pontos e reconhecimento, individualmente e em equipes.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Centro de desenvolvimento personalizado<\/h3>\n<p>N\u00e3o s\u00f3 mostre o desempenho, empodere os colaboradores oferecendo-lhes as ferramentas que necessitam para melhorar. Uma visualiza\u00e7\u00e3o \u00fanica permite que eles gerenciem seu desempenho e acessem o conte\u00fado de aprendizagem atribu\u00eddo e as pr\u00f3ximas sess\u00f5es de coaching.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1618852231067{margin-top: -125px !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h3 class=\"font-swb\">ESTIMULE a motiva\u00e7\u00e3o natural dos colaboradores com a gamifica\u00e7\u00e3o<\/h3>\n<p>As competi\u00e7\u00f5es s\u00e3o motivadores naturais, mas n\u00e3o s\u00e3o as \u00fanicas coisas que podem ajudar a melhorar o desempenho dos colaboradores. Os seres humanos tamb\u00e9m prosperam com colabora\u00e7\u00e3o, realiza\u00e7\u00e3o e reconhecimento. A gamifica\u00e7\u00e3o no local de trabalho transforma a experi\u00eancia di\u00e1ria do colaborador, usando todos esses fatores.<\/p>\n<p>O mundo do trabalho remoto est\u00e1 em evolu\u00e7\u00e3o e inspira um novo tipo de gest\u00e3o. \u00c9 hora de repensar o modo como voc\u00ea faz a gest\u00e3o dos KPIs e do desempenho dos colaboradores. A gamifica\u00e7\u00e3o permite que voc\u00ea atualize as atividades comuns dos agentes com mecanismos de jogo divertidos, conceitos de redes sociais e aprendizado de m\u00e1quina. N\u00e3o importa onde os agentes estejam localizados, promover uma equipe altamente comprometida aumenta a moral coletiva. E isso gera maior efici\u00eancia operacional e um atendimento emp\u00e1tico ao cliente.[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;]<div class=\"component featured-box\"><div class=\"image\"><img decoding=\"async\" width=\"372\" height=\"372\" src=\"https:\/\/www.genesys.com\/media\/Tap-into-employees-Stat-image.png\" alt=\"\"><\/div><div class=\"details shadow-lg  vc_custom_1634824180361 bgc-yellow\"><h3 class=\"h2 font-swb\">13,7%<\/h3>\n<p class=\"text-22\">dos l\u00edderes de CX planejam adicionar gamifica\u00e7\u00e3o ou competi\u00e7\u00f5es para melhorar o desempenho<\/p>\n<p>&#8220;Customer Engagement Transformation: 2020-21 Research Study&#8221;, Metrigy, 2021<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Transforme a experi\u00eancia do colaborador do contact center<\/h3>\n<p style=\"text-align: center;\">Ofere\u00e7a aos usu\u00e1rios uma nova perspectiva sobre como alcan\u00e7ar os KPIs. A Genesys permite que voc\u00ea melhore a visibilidade dos objetivos di\u00e1rios, ao mesmo tempo em que empodera os colaboradores para autogerenciar-se, desfrutar seu trabalho e incentivar os colegas a se destacarem. Integrada \u00e0 plataforma Genesys Cloud\u2122, a gamifica\u00e7\u00e3o desbloqueia motiva\u00e7\u00f5es intr\u00ednsecas que n\u00e3o dependem de recompensas ou prazos. Em vez disso, voc\u00ea pode se concentrar no comportamento do agente e em maneiras de trabalhar com esses comportamentos para melhorar o desempenho. Al\u00e9m disso, \u00e9 intuitiva e f\u00e1cil de usar.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-gaming text-orange\"><\/i><h3 class=\"text-black h5\">Modernize a gest\u00e3o de desempenho com gamifica\u00e7\u00e3o incorporada<\/h3>\n<p>Scorecards de desempenho gamificados e placares consolidam automaticamente as principais m\u00e9tricas de todo o contact center em tempo real. Nosso sistema de pontos exclusivo marca o desempenho dos colaboradores para fornecer insights pr\u00e1ticos. Com a gamifica\u00e7\u00e3o nativa integrada diretamente \u00e0 sua plataforma contact center como servi\u00e7o, fica mais f\u00e1cil do que nunca melhorar continuamente o desempenho.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-graph-line-increase text-orange\"><\/i><h3 class=\"text-black h5\">Crie uma cultura de melhoria cont\u00ednua no seu ambiente de trabalho<\/h3>\n<p>O desempenho gamificado \u00e9 acess\u00edvel por meio da exibi\u00e7\u00e3o de atividade personalizada do agente que fornece acesso com um \u00fanico clique a tudo o que \u00e9 necess\u00e1rio para superar os objetivos de desempenho. Um hub consolidado de desempenho, aprendizado e treinamento empodera os agentes com insights e recursos cruciais para atingir suas metas.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-agent text-orange\"><\/i><h3 class=\"h5 text-black\">Aumente a experi\u00eancia do agente<\/h3>\n<p>Torne o trabalho divertido para os seus colaboradores. Use a din\u00e2mica de cria\u00e7\u00e3o de jogos para incentivar os agentes a melhorar o desempenho. Conceda pontos e outros sistemas de recompensas para mostrar as conquistas dos agentes e promover um excelente trabalho em equipe, tudo na mesma interface que os colaboradores usam para interagir com os clientes.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-handshake text-orange\"><\/i><h3 class=\"h5 text-black\">Incentive a competi\u00e7\u00e3o saud\u00e1vel<\/h3>\n<p>Use a influ\u00eancia da competi\u00e7\u00e3o para melhorar o employee engagement. As estrat\u00e9gias de gamifica\u00e7\u00e3o ajudar\u00e3o seus colaboradores a atingir metas de curto e longo prazo. Observe o efeito cumulativo \u00e0 medida que o aumento do engagement se estende de mudan\u00e7as individuais para o desempenho anual geral.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Obtenha a gamifica\u00e7\u00e3o na solu\u00e7\u00e3o all-in-one para contact centers<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<a class=\"component card w-100 bgc-navy vertical text-center logo   \" href=\"http:\/\/genesys.com\/pt-br\/genesys-cloud\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3>Genesys Cloud<\/h3>\n<h4 class=\"h5\">Mantenha todos os agentes inspirados e envolvidos<\/h4>\n<p>N\u00e3o importa onde seus agentes de contact center estejam trabalhando, ou quais distra\u00e7\u00f5es eles enfrentam, potencialize o poder da gamifica\u00e7\u00e3o para mant\u00ea-los focados na tarefa que est\u00e3o realizando. Impulsione o engagement dos colaboradores, aumente a moral da for\u00e7a de trabalho e melhore o treinamento dos colaboradores com os recursos gamificados e integrados do Genesys Cloud.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Saiba mais<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22379375%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%7D%5D&#8221; css=&#8221;.vc_custom_1623863645695{padding-top: 8rem !important;padding-bottom: 8rem !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"text-white h3\" style=\"text-align: center;\">Veja tudo o que voc\u00ea pode fazer com a Genesys<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list row gutter-small mx-auto\"><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/speech-and-text-analytics\"><div class=\"col col-9\"><p class=\"text-22\">An\u00e1lise de discurso e de texto<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/quality-assurance-and-monitoring\"><div class=\"col col-9\"><p class=\"text-22\">Garantia da qualidade e monitoramento<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/employee-performance-management-tools\"><div class=\"col col-9\"><p class=\"text-22\">Gest\u00e3o de desempenho dos colaboradores<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/wem-workforce-engagement-management\"><div class=\"col col-9\"><p class=\"text-22\">Gest\u00e3o do engagement da for\u00e7a de trabalho<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/workforce-scheduling-forecasting\"><div class=\"col col-9\"><p class=\"text-22\">Previs\u00e3o e programa\u00e7\u00e3o da for\u00e7a de trabalho<\/p><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"http:\/\/genesys.com\/pt-br\/capabilities\" target=\"\" rel=\"\">Explore todas as fun\u00e7\u00f5es<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Melhore o engagement dos colaboradores com facilidade<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/article\/planning-managing-and-empowering-your-digital-workforce\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"440\" height=\"240\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce.png\" alt=\"wem-remote-workforce\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Como planejar, gerenciar e empoderar sua for\u00e7a de trabalho digital<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Leia o artigo<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/resources\/introducing-genesys-ai\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"800\" height=\"440\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/AI-Powerd-CC-Featured-Image.png\" alt=\"AI Powerd CC - Featured Image\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">O contact center com IA<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Obtenha o e-book<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/article\/three-employee-experience-benefits-of-ai-technology\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"724\" height=\"406\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Web-ART-thumbnails-Three-employee-experience-benefits-of-AI-technology-724x406-1.jpg\" alt=\"Web-ART-thumbnails-Three employee experience benefits of AI technology-724x406\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Tr\u00eas benef\u00edcios das tecnologias de IA na experi\u00eancia do colaborador<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Explore os benef\u00edcios<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/resources\/gartner-magic-quadrant-for-workforce-engagement-management\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"440\" height=\"240\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Gartner-2021-WEM-MQ-RC-440x240px.png\" alt=\"Gartner-2021-WEM-MQ-RC-440x240px\" ><\/div><div class=\"card-body\"><p>Quadrante M\u00e1gico do Gartner de 2021 para Gest\u00e3o do Engagement da For\u00e7a de Trabalho<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Obtenha o relat\u00f3rio<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Redefina a jornada do agente com a gamifica\u00e7\u00e3o da CX<\/h4>\n<p>Uma for\u00e7a de trabalho comprometida aumenta a satisfa\u00e7\u00e3o do cliente. Elimine os desafios de desempenho que acompanham uma for\u00e7a de trabalho descomprometida. E proporcione aos seus gerentes vis\u00e3o e compreens\u00e3o abrangentes de seus agentes. Inspire e envolva sua equipe com a gamifica\u00e7\u00e3o nativa do contact center do Genesys Cloud. Agende uma demonstra\u00e7\u00e3o como os scorecards de desempenho, placares e conceitos de redes sociais podem ajudar sua empresa.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/360744\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/360744\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"385081\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Solicite uma demonstra\u00e7\u00e3o hoje mesmo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Solicite uma demonstra\u00e7\u00e3o hoje mesmo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h3>Obrigado pelo seu interesse.<\/h3>\n<p>Entraremos em contato com voc\u00ea para agendar o dia e o hor\u00e1rio mais conveniente.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-yellow&#8221; m_background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1623779373933{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/yellow-slant2-bg.svg?id=382823) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text] Envolva e motive os colaboradores com gamifica\u00e7\u00e3o [\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;407543&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text] Inspire suas equipes a ter um desempenho melhor [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22379396%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2263%25%22%2C%22flair_top%22%3A%22216px%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1623797774786{padding-bottom: 11.111rem !important;}&#8221;][vc_row][vc_column][vc_column_text] Traga elementos de jogos [&hellip;]<\/p>\n","protected":false},"author":1062,"featured_media":0,"template":"","tax_cap_lobby":[18205],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-360744","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-wem-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/360744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1062"}],"version-history":[{"count":11,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/360744\/revisions"}],"predecessor-version":[{"id":595265,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/360744\/revisions\/595265"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=360744"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_cap_lobby?post=360744"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=360744"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=360744"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=360744"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=360744"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=360744"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=360744"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=360744"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=360744"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=360744"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=360744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}