{"id":267866,"date":"2019-11-04T09:15:16","date_gmt":"2019-11-04T17:15:16","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=267866"},"modified":"2025-12-11T19:33:58","modified_gmt":"2025-12-12T03:33:58","slug":"integrations-apps","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/pt-br\/capabilities\/integrations-apps","title":{"rendered":"Integra\u00e7\u00f5es e aplicativos"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/pt-br\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/pt-br\/capabilities\/cloud-architecture-and-open-platform\">Arquitetura de nuvem e plataforma aberta<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;595184&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1741861218512{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h1>Integra\u00e7\u00f5es e aplicativos<\/h1>\n<p class=\"text-22\">Acelere a inova\u00e7\u00e3o com aplicativos e integra\u00e7\u00f5es de contact center<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">Come\u00e7ar agora<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"https:\/\/appfoundry.genesys.com\/\" target=\"_blank\" rel=\"\">Visite o AppFoundry<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Expanda e conecte seu ecossistema com aplicativos prontos para uso<\/h2>\n<p>Construa o ecossistema de atendimento ao cliente que sua empresa necessita, com as ferramentas que voc\u00ea necessita. A plataforma Genesys Cloud\u2122, com intelig\u00eancia artificial, pode ser integrada com uma infinidade de aplicativos e integra\u00e7\u00f5es, podendo adaptar-se a praticamente qualquer caso de uso imagin\u00e1vel. [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Explore mais de 600 aplicativos e integra\u00e7\u00f5es<\/h3>\n<p>Descubra rapidamente mais de 600 aplicativos e integra\u00e7\u00f5es pr\u00e9-constru\u00eddos que podem ajudar voc\u00ea a lidar com processos e casos de uso espec\u00edficos do setor.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Escolha entre mais de 300 parceiros confi\u00e1veis<\/h3>\n<p>Estenda a plataforma Genesys Cloud\u2122 para al\u00e9m do contact center com a experi\u00eancia de nossos parceiros de mercado confi\u00e1veis.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Obtenha mais de 150 testes gratuitos e instala\u00e7\u00f5es com apenas um clique<\/h3>\n<p>Selecione aplicativos premium que podem ser or\u00e7ados e faturados diretamente pela Genesys, com muitos deles oferecendo uma avalia\u00e7\u00e3o gratuita automatizada e instala\u00e7\u00e3o com apenas um clique.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D&#8221; css=&#8221;.vc_custom_1743747580036{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 62.5%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/admin-integrations?theme=glass' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Integre seu contact center com os aplicativos que voc\u00ea usa todos os dias<\/h2>\n<p>Desbloqueie um mundo onde a integra\u00e7\u00e3o encontra a simplicidade, aprimorando as jornadas dos clientes e colaboradores, bem como a satisfa\u00e7\u00e3o do cliente. Navegue pelo nosso vasto portal, integre facilmente solu\u00e7\u00f5es de CRM e UCC, e use APIs poderosas com o Genesys Cloud, sua solu\u00e7\u00e3o para criar conex\u00f5es significativas e preparadas para o futuro.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Obtenha a maior variedade de aplicativos e integra\u00e7\u00f5es<\/h3>\n<p>Explore mais de 600 aplicativos no nosso portal AppFoundry\u00ae, prontos para atender \u00e0s suas necessidades espec\u00edficas. Nossas integra\u00e7\u00f5es \u2014 sistemas de CRM, sistemas telef\u00f4nicos, UCCs e mais \u2014 criam um ecossistema conectado.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Experimente testes, instala\u00e7\u00f5es e faturamento sem complica\u00e7\u00f5es<\/h3>\n<p>O Genesys Cloud prioriza experi\u00eancias amig\u00e1veis, garantindo que tanto os usu\u00e1rios de TI quanto os de neg\u00f3cios possam explorar e aproveitar o poder de nossos aplicativos sem contratempos.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Integre CRM e UCC para otimizar as experi\u00eancias<\/h3>\n<p>Equipe os seus agentes com um desktop unificado, fornecendo controles de intera\u00e7\u00f5es omnichannel e contexto do cliente. Consolide e automatize fluxos de trabalho enquanto promove a colabora\u00e7\u00e3o eficiente.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Explore uma imensa quantidade de APIs e ferramentas para desenvolvedores<\/h3>\n<p>O Genesys Cloud desbloqueia um potencial ilimitado para criar solu\u00e7\u00f5es personalizadas inovadoras. Com mais de 3.000 APIs p\u00fablicas, os desenvolvedores podem testar e implementar diversas funcionalidades.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;595185&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fpt-br%2Fresources%2Fstate-of-cx|title:%E2%80%9CThe%20State%20of%20Customer%20Experience%2C%E2%80%9D%20Genesys%2C%202025&#8243;]<\/p>\n<p class=\"h2\">44%<\/p>\n<p class=\"text-22\">dos l\u00edderes de CX est\u00e3o melhorando a qualidade e a estrutura dos dados e implementando uma plataforma de CX que integra sistemas; 27% afirmam que isso \u00e9 fundamental para garantir que sua organiza\u00e7\u00e3o atinja as metas estrat\u00e9gicas de CX.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Unifique e transforme seu ecossistema de CX<\/h2>\n<p>O Genesys Cloud acelera o tempo de lan\u00e7amento no mercado e maximiza os investimentos em tecnologias existentes ao conectar facilmente seu contact center a outros sistemas cr\u00edticos. Incorpore funcionalidades essenciais e troque dados com APIs abertas, m\u00e9todos de integra\u00e7\u00e3o simples e um amplo ecossistema de solu\u00e7\u00f5es pr\u00e9-constru\u00eddas.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-cover bg-150-md bg-center bg-norepeat&#8221; css=&#8221;.vc_custom_1740963356468{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Agregue valor e atenda a requisitos exclusivos com apenas alguns cliques<\/h2>\n<p>Com o Genesys Cloud, \u00e9 f\u00e1cil encontrar os aplicativos e as integra\u00e7\u00f5es que voc\u00ea necessita e instal\u00e1-los, sem precisar de conhecimento t\u00e9cnico. Basta pesquisar o caso de uso desejado, escolher o aplicativo que quer usar e clicar. Sem programa\u00e7\u00e3o, sem complica\u00e7\u00f5es.[\/vc_column_text][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/customerEngagement\/crmAndCaseManagement\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Gest\u00e3o do relacionamento com o cliente (CRM)<\/h3>\n<p>D\u00ea aos seus agentes todos os controles que necessitam sobre a intera\u00e7\u00e3o e o contexto dos clientes em um desktop unificado por meio dos principais fornecedores de CRM, como Salesforce, ServiceNow, Microsoft Dynamics, Zendesk e muito mais.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/telephonyAndTechnology\/ucAndCollaboration\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Colabora\u00e7\u00e3o e comunica\u00e7\u00f5es unificadas (UCC)<\/h3>\n<p>Facilite a colabora\u00e7\u00e3o entre suas equipes. A conex\u00e3o com os principais aplicativos de UCC, como\u00a0Microsoft Teams\u00a0e\u00a0Zoom, permite que seus agentes de atendimento se conectem facilmente com especialistas de toda a empresa.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/businessOptimization\/businessIntelligence\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Intelig\u00eancia de neg\u00f3cios<\/h3>\n<p>Aproveite facilmente os insights de dados de toda a sua empresa. O Genesys Cloud se integra \u00e0s principais ferramentas de business intelligence, como eMite, PureInsights, SuccessKPIs, Brightmetrics e outras.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/telephonyAndTechnology\/botsAndAutomation\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Bots e automa\u00e7\u00e3o<\/h3>\n<p>Ofere\u00e7a suporte aos clientes a qualquer hora com bots e intelig\u00eancia artificial (IA). Al\u00e9m dos\u00a0recursos nativos de IA, o Genesys Cloud se integra com o Amazon Lex, Google CCAI e outros.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/businessOptimization\/operations\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">In\u00edcio de sess\u00e3o \u00fanico (SSO)<\/h3>\n<p>Acesse rapidamente o Genesys Cloud por meio de uma conta SSO ao integrar-se a provedores de identidade de terceiros: OneLogin, Okta, Salesforce, Microsoft, Google, Ping e outros.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/businessOptimization\/securityAndCompliance\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Seguran\u00e7a e conformidade<\/h3>\n<p>Reduza seus riscos ao conectar solu\u00e7\u00f5es especializadas de seguran\u00e7a e de conformidade que oferecem autentica\u00e7\u00e3o em tempo real, biometria, detec\u00e7\u00e3o de fraudes e pagamentos seguros.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/telephonyAndTechnology\/videoAndMobility\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">V\u00eddeo e mobilidade<\/h3>\n<p>Permita que seus clientes mostrem suas dificuldades aos agentes em tempo real, e empodere os agentes para que possam fornecer solu\u00e7\u00f5es r\u00e1pidas e pr\u00e1ticas sem demora.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/customerEngagement\/voiceOfCustomer\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Voz do cliente (VoC)<\/h3>\n<p>Transforme os feedbacks de VoC em planos que voc\u00ea pode colocar em pr\u00e1tica. Re\u00fana dados de clientes de v\u00e1rias fontes e obtenha os insights corretos para otimizar sua estrat\u00e9gia de experi\u00eancia do cliente.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only  \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Aceleradores e planejamentos<\/h3>\n<p>Aumente a sua velocidade de lan\u00e7amento no mercado e o ROI com configura\u00e7\u00f5es e guias pr\u00e9-projetados criados para casos de uso comuns, como a\u00e7\u00f5es de dados, fluxos de chamadas, bots e muito mais.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Veja o que nossos clientes t\u00eam a dizer<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/pt-br\/customer-stories\" target=\"\" rel=\"\">Leia todas as hist\u00f3rias<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"3\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Unisys story\" title=\"Unisys\" href=\"#601201\"><img decoding=\"async\" class=\"company-logo\" alt=\"Unisys x280png\" src=\"https:\/\/www.genesys.com\/media\/Unisys_x280png.png\" width=\"280\" height=\"55\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Valley Strong Credit Union story\" title=\"Valley Strong Credit Union\" href=\"#556539\"><img decoding=\"async\" class=\"company-logo\" alt=\"Logo valley strong hor\" src=\"https:\/\/www.genesys.com\/media\/logo-Valley_Strong-hor.svg\" width=\"453\" height=\"105\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Dental Axess story\" title=\"Dental Axess\" href=\"#403471\"><img decoding=\"async\" class=\"company-logo\" alt=\"Dental axess logo\" src=\"https:\/\/www.genesys.com\/media\/Dental-Axess-logo.png\" width=\"300\" height=\"120\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"601201\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/unisys\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail unisys\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Unisys.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-sm\">\u201cCom a integra\u00e7\u00e3o do Microsoft Teams no Genesys Cloud, nossos agentes resolvem os problemas dos clientes mais rapidamente, conectando-se instantaneamente com os especialistas certos, sem precisar alternar entre ferramentas. A colabora\u00e7\u00e3o fluida impulsiona a resolu\u00e7\u00e3o no primeiro contato, reduz o esfor\u00e7o dos nossos colaboradores e oferece uma experi\u00eancia do cliente visivelmente melhor. \u00c9 uma vit\u00f3ria tanto para nossa equipe quanto para nossos clientes.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Aron Meyer<\/p><p class=\"customer-title\">Solu\u00e7\u00f5es de Espa\u00e7o de Trabalho Digital, Unisys<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"556539\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/valley-strong-credit-union\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail valley strong\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Valley-Strong.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cNa cooperativa de cr\u00e9dito, queremos reduzir a rotatividade de pessoal do contact center. Usamos cerca de 27 programas diferentes para nossos agentes, o que consome muito tempo. Reduzir essa rotatividade aumentar\u00e1 nossa efici\u00eancia. Tamb\u00e9m vai melhorar muito o moral da equipe.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Kristie Mead<\/p><p class=\"customer-title\">Vice-presidente de Contact Center, Valley Strong Credit Union<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"403471\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/pt-br\/customer-stories\/dental-axess\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Dentist explaining procedure to patient sitting in dentists chair\" src=\"https:\/\/www.genesys.com\/media\/Dental-Axess-hero.jpg\" width=\"626\" height=\"353\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cAgora, com o WhatsApp, os clientes enviam imagens e nossos consultores podem ver rapidamente o problema e mostrar a eles o que fazer. E eles podem lidar com consultas em outros canais, tudo a partir do aplicativo Genesys Cloud.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Patricia Zoller<\/p><p class=\"customer-title\">Marketing Manager, Dental Axess<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/pt-br\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p>Quadrante M\u00e1gico\u2122 do Gartner\u00ae 2025 para Contact Center como Servi\u00e7o<\/p>\n<p class=\"h5\">A Genesys foi nomeada uma L\u00edder pelo Gartner pelo 11\u00ba ano consecutivo<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Obtenha o relat\u00f3rio da Gartner<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Veja tudo o que voc\u00ea pode fazer com a Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/pt-br\/capabilities\" target=\"\" rel=\"\">Explore todas as fun\u00e7\u00f5es<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/cloud-architecture\"><div class=\"card-body\"><h3 class=\"h5\">Arquitetura de nuvem<\/h3><p>Descubra uma variedade completa de recursos nativos unificados em uma \u00fanica base de c\u00f3digo.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/cloud-architecture-and-open-platform\"><div class=\"card-body\"><h3 class=\"h5\">Arquitetura de nuvem e plataforma aberta<\/h3><p>Atualize sua tecnologia para acelerar a inova\u00e7\u00e3o, garantindo opera\u00e7\u00f5es seguras e ininterruptas.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/development\"><div class=\"card-body\"><h3 class=\"h5\">Desenvolvimento<\/h3><p>Crie valor estrat\u00e9gico em escala com uma plataforma aberta que prioriza a API e ferramentas modernas para desenvolvedores, criadas especificamente para possibilitar a inova\u00e7\u00e3o r\u00e1pida.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/global-availability\"><div class=\"card-body\"><h3 class=\"h5\">Disponibilidade global<\/h3><p>Obtenha alcance global, seguran\u00e7a e resili\u00eancia com uma plataforma l\u00edder em orquestra\u00e7\u00e3o de experi\u00eancias com IA.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/servicenow-integration\"><div class=\"card-body\"><h3 class=\"h5\">Integra\u00e7\u00e3o da ServiceNow<\/h3><p>Incorpore a solu\u00e7\u00e3o l\u00edder de contact center na nuvem ao seu sistema de CSM da ServiceNow com uma conex\u00e3o avan\u00e7ada pr\u00e9-configurada e potencialize sua CX. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/cloud-and-salesforce\"><div class=\"card-body\"><h3 class=\"h5\">Integra\u00e7\u00f5es do Salesforce com o Genesys Cloud<\/h3><p>Re\u00fana suas solu\u00e7\u00f5es de CRM e CCaaS com uma integra\u00e7\u00e3o pr\u00e9-criada do Genesys Cloud para Salesforce.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/security-and-compliance\"><div class=\"card-body\"><h3 class=\"h5\">Seguran\u00e7a e conformidade<\/h3><p>Garanta a seguran\u00e7a e a conformidade do contact center com a Genesys. Proteja os dados dos clientes, cumpra as normas regulamentares e construa confian\u00e7a com solu\u00e7\u00f5es seguras na nuvem.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Explore o potencial das integra\u00e7\u00f5es para contact centers<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/pt-br\/resources\" target=\"\" rel=\"\">Conhe\u00e7a todos os recursos<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/library.genesys.com\/m\/1ef79921a1ad2336\/original\/Genesys-Cloud-CX-security-and-compliance-overview_EN.pdf\" target=\"_blank\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-Genesys_Cloud_security_and_compliance_overview-DS.png\" height=\"464\" width=\"820\" alt=\"Resource thumb genesys cloud security and compliance overview ds\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Ficha t\u00e9cnica<\/p><h3 class=\"item-title mb-0\">Vis\u00e3o geral da seguran\u00e7a e da conformidade<\/h3><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/the-genesys-cloud-cx-platform\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-genesys_cloud_platform_overview.png\" height=\"276\" width=\"491\" alt=\"Resource thumb genesys cloud platform overview\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">A plataforma Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Relat\u00f3rio<\/p><h3 class=\"item-title h6\">Quadrante M\u00e1gico\u2122 do Gartner<sup>\u00ae<\/sup> 2023 para Contact Center como Servi\u00e7o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-article\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/article\/genesys-cloud-ai-ethics\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Web article<\/p><h3 class=\"item-title h6\">\u00c9tica da IA do Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334683100{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Aproveite infinitas possibilidades com aplicativos e integra\u00e7\u00f5es<\/h2>\n<p>N\u00e3o deixe que as lacunas na tecnologia prejudiquem o atendimento ao cliente: supere-as com solu\u00e7\u00f5es para contact center na nuvem que ampliam plenamente o poder e a utilidade do Genesys Cloud. Agende uma demonstra\u00e7\u00e3o hoje mesmo para ver como nossas APIs abertas e a extensa lista de integra\u00e7\u00f5es de terceiros podem ajudar a personalizar um contact center na nuvem preparado para o futuro.<br \/>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/267866\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/267866\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"532187\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Solicite uma demonstra\u00e7\u00e3o\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Solicite uma demonstra\u00e7\u00e3o\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">Obrigado pelo seu interesse.<\/p>\n<p>Entraremos em contato com voc\u00ea para agendar o dia e o hor\u00e1rio mais conveniente.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Perguntas frequentes<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O que \u00e9 um call center integrado?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Um call center integrado conecta chamadas de entrada e de sa\u00edda com diversas outras tecnologias para proporcionar uma melhor experi\u00eancia aos clientes e aumentar a produtividade dos agentes do call center, o que facilita o trabalho deles. A integra\u00e7\u00e3o vai al\u00e9m do simples atendimento telef\u00f4nico. Ela ajuda os agentes a gerenciar as intera\u00e7\u00f5es com os clientes em todos os canais, desde chamadas inbound e suporte por telefone at\u00e9 mensagens de texto, chat e muito mais. Um call center integrado coleta dados de clientes de toda a empresa, desde as informa\u00e7\u00f5es do CRM das equipes de vendas at\u00e9 os produtos que um cliente pesquisou, fornecendo aos agentes as informa\u00e7\u00f5es que necessitam para ajudar os clientes.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O que \u00e9 integra\u00e7\u00e3o do call center?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>A integra\u00e7\u00e3o do call center simplifica as opera\u00e7\u00f5es conectando tecnologias e canais de comunica\u00e7\u00e3o em um sistema unificado. Isso permite que os agentes gerenciem as chamadas dos clientes com mais facilidade, oferecendo recursos que v\u00e3o desde o acesso r\u00e1pido e f\u00e1cil aos dados do cliente de v\u00e1rias \u00e1reas da empresa at\u00e9 o monitoramento de chamadas para treinamento e avalia\u00e7\u00e3o posteriores. Uma solu\u00e7\u00e3o ideal aumenta a efici\u00eancia, fornece aos agentes acesso r\u00e1pido a informa\u00e7\u00f5es vitais do cliente e promove uma experi\u00eancia do cliente perfeita em diversas plataformas.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual \u00e9 a diferen\u00e7a entre um sistema de CRM e um contact center?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Um sistema de gest\u00e3o do relacionamento com o cliente (CRM) gerencia e analisa dados e intera\u00e7\u00f5es dos clientes para melhorar os relacionamentos comerciais. Um contact center lida diretamente com as intera\u00e7\u00f5es e o atendimento ao cliente em diversos canais de comunica\u00e7\u00e3o, como chamadas telef\u00f4nicas e e-mails recebidos.<\/p>\n<p>A principal diferen\u00e7a \u00e9 que um CRM \u00e9 uma ferramenta de gest\u00e3o que uma empresa pode usar para ajudar a melhorar a experi\u00eancia do cliente, enquanto contact center \u00e9 um dos locais onde essa experi\u00eancia do cliente acontece. Na verdade, os agentes de atendimento ao cliente que trabalham em um contact center geralmente usam os dados provenientes de sistemas de CRM no processo de assist\u00eancia aos clientes que precisam de ajuda, desde um n\u00famero de telefone para retornar a liga\u00e7\u00e3o ap\u00f3s uma conex\u00e3o de celular ruim at\u00e9 o hist\u00f3rico de compras de um cliente.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O que \u00e9 um aplicativo de call center?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Um aplicativo de call center \u00e9 um software que oferece suporte \u00e0s opera\u00e7\u00f5es de um call center. Ele geralmente inclui recursos como roteamento de chamadas, grava\u00e7\u00e3o de chamadas, relat\u00f3rios e an\u00e1lises de desempenho, e integra\u00e7\u00f5es com outros sistemas, como software de gest\u00e3o da for\u00e7a de trabalho, um sistema de CRM ou um software de help desk. Alguns aplicativos tamb\u00e9m podem oferecer recursos para lidar com outros canais, como e-mail, chat ao vivo ou redes sociais.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Como o software para call center se integra aos dados da empresa?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Quando uma plataforma de software de call center \u00e9 projetada para se integrar com os dados da sua empresa, ela se conecta perfeitamente \u00e0s plataformas onde esses dados s\u00e3o registrados e armazenados \u2014 como um sistema de CRM \u2014 e permite que os agentes do call center acessem dados relevantes para a intera\u00e7\u00e3o com o cliente em que est\u00e3o envolvidos. Em alguns casos, o melhor software de call center virtual pode ir ainda mais longe, usando intelig\u00eancia artificial (IA) para apresentar os dados certos do banco de conhecimento no momento certo, para que o agente n\u00e3o precise procur\u00e1-los.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quais integra\u00e7\u00f5es s\u00e3o \u00fateis para o meu software de contact center ou de call center?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>As integra\u00e7\u00f5es espec\u00edficas que ser\u00e3o mais \u00fateis para uma empresa depender\u00e3o das necessidades espec\u00edficas dessa empresa. N\u00e3o h\u00e1 duas situa\u00e7\u00f5es id\u00eanticas e n\u00e3o h\u00e1 uma \u00fanica solu\u00e7\u00e3o que sirva para todas as empresas. Dito isso, existem algumas integra\u00e7\u00f5es que geralmente proporcionam os maiores benef\u00edcios, ajudando os agentes a terem um desempenho melhor em todos os aspectos.<\/p>\n<p>Na maioria dos casos, integrar seu CRM ao software de contact center ser\u00e1 \u00fatil. Quando um cliente liga pedindo ajuda, ele deseja ser atendido facilmente e o mais r\u00e1pido poss\u00edvel. Quanto mais informa\u00e7\u00f5es os seus agentes de atendimento tiverem sobre os clientes que entram em contato, mais rapidamente eles poder\u00e3o resolver os problemas dos clientes. O CRM cont\u00e9m uma riqueza de informa\u00e7\u00f5es sobre as intera\u00e7\u00f5es do cliente com sua marca, desde o in\u00edcio at\u00e9 o presente, e a integra\u00e7\u00e3o com o software de call center certo coloca essas informa\u00e7\u00f5es ao alcance do agente.<\/p>\n<p>Al\u00e9m disso, integrar suas solu\u00e7\u00f5es de call center com plataformas de comunica\u00e7\u00f5es unificadas e colabora\u00e7\u00e3o (UCC) facilita a comunica\u00e7\u00e3o, incluindo as videoconfer\u00eancias. Os clientes n\u00e3o s\u00f3 podem conversar com os agentes, porque os agentes tamb\u00e9m podem se comunicar com colegas de toda a organiza\u00e7\u00e3o para obter suporte e informa\u00e7\u00f5es conforme necess\u00e1rio.<\/p>\n<p>Por fim, a integra\u00e7\u00e3o de bots e IA tamb\u00e9m pode impulsionar sua equipe de atendimento ao cliente. A presen\u00e7a de um chatbot significa que voc\u00ea pode fornecer suporte para seus clientes 24 horas por dia, 7 dias por semana, durante o ano todo, sem exigir mais de seus agentes e colaboradores. Integrar sua inst\u00e2ncia de bot ao software para call center permite que o bot acesse mais informa\u00e7\u00f5es e fa\u00e7a mais, ao mesmo tempo em que fornece aos agentes informa\u00e7\u00f5es valiosas sobre o que os clientes necessitam, o que eles est\u00e3o perguntando ao bot e o que eles n\u00e3o est\u00e3o obtendo do bot.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;595184&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1741861218512{margin-bottom: 2rem !important;}&#8221;] Integra\u00e7\u00f5es e aplicativos Acelere a inova\u00e7\u00e3o com aplicativos e integra\u00e7\u00f5es de contact center [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Expanda e conecte seu ecossistema com aplicativos prontos para uso Construa o ecossistema [&hellip;]<\/p>\n","protected":false},"author":308,"featured_media":0,"template":"","tax_cap_lobby":[18398],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16317],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-267866","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-platform-pt-br","tax_capability_sitewide-integrations-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/267866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/308"}],"version-history":[{"count":22,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/267866\/revisions"}],"predecessor-version":[{"id":608093,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/267866\/revisions\/608093"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=267866"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_cap_lobby?post=267866"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=267866"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=267866"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=267866"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=267866"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=267866"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=267866"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=267866"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=267866"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=267866"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=267866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}