{"id":267853,"date":"2019-02-08T12:01:47","date_gmt":"2019-02-08T20:01:47","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=267853"},"modified":"2026-02-22T20:09:03","modified_gmt":"2026-02-23T04:09:03","slug":"interactive-voice-response-ivr","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/pt-br\/capabilities\/interactive-voice-response-ivr","title":{"rendered":"URA"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/pt-br\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/pt-br\/capabilities\/call-center-software\">O software de contact center com IA<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;564153&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Unidade de resposta aud\u00edvel<\/h1>\n<p class=\"text-22\">Facilite as intera\u00e7\u00f5es para os clientes com as solu\u00e7\u00f5es de URA e o autoatendimento<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">Come\u00e7ar agora<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/pt-br\/campaign\/request-a-demo\" target=\"\" rel=\"\">Solicite uma demonstra\u00e7\u00e3o<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Ofere\u00e7a aos clientes e colaboradores experi\u00eancias sem esfor\u00e7o<\/h2>\n<p>Simplifique a jornada do cliente com recursos inteligentes de unidade de resposta aud\u00edvel (URA). Elimine a sobrecarga de solicita\u00e7\u00f5es repetitivas dos agentes humanos e ofere\u00e7a aos seus clientes a possibilidade de autoatendimento a qualquer hora do dia ou da noite.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Conecte-se com os clientes a qualquer momento<\/h3>\n<p>Com solu\u00e7\u00f5es de URA na nuvem, os clientes podem entrar em contato como preferirem, 24 horas por dia, 7 dias por semana. E eles sempre obter\u00e3o suporte personalizado.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Reduza a carga de trabalho dos agentes<\/h3>\n<p>Automatize as solicita\u00e7\u00f5es rotineiras para que seus agentes possam se concentrar no que realmente importa: conversas significativas.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Elimine as conversas desconexas<\/h3>\n<p>Do autoatendimento ao suporte ao vivo, cada transi\u00e7\u00e3o \u00e9 f\u00e1cil. Os clientes n\u00e3o precisam repetir o que j\u00e1 disseram, e os agentes conhecem toda a hist\u00f3ria.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D&#8221; css=&#8221;.vc_custom_1743736402127{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 51.953125%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/multicloud-cx-ivr?theme=glass' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Elimine o esfor\u00e7o no autoatendimento<\/h2>\n<p>Proporcionar experi\u00eancias do cliente excepcionais significa simplificar e personalizar as intera\u00e7\u00f5es, desde a URA at\u00e9 o agente humano e al\u00e9m. Responda aos clientes com mais rapidez e de forma mais proativa, ao mesmo tempo em que adapta cada intera\u00e7\u00e3o \u00e0s prefer\u00eancias do cliente.<br \/>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Aprimore as intera\u00e7\u00f5es naturais com solu\u00e7\u00f5es de URA de conversa\u00e7\u00e3o<\/h3>\n<p>Use intelig\u00eancia artificial (IA) para combinar reconhecimento de fala, entrada multifrequencial de dois tons e compreens\u00e3o da linguagem natural (NLU) para reconhecer a inten\u00e7\u00e3o e responder. O contexto \u00e9 transferido perfeitamente para um atendimento r\u00e1pido e personalizado.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Melhore as intera\u00e7\u00f5es dos clientes com autoatendimento<\/h3>\n<p>Transfira o contexto da conversa em tempo real, fornecendo \u00e0 sua equipe de suporte ao cliente as ferramentas necess\u00e1rias para realizar seu trabalho e melhorando a experi\u00eancia do cliente e do colaborador.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Projete jornadas de URA e de autoatendimento com facilidade<\/h3>\n<p>Configure, projete e gerencie jornadas de autoatendimento com um construtor visual de arrastar e soltar. Ferramentas sofisticadas personalizam a experi\u00eancia para uma r\u00e1pida identifica\u00e7\u00e3o e resolu\u00e7\u00e3o do problema do cliente.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Aproveite os poderosos aplicativos pr\u00e9-configurados<\/h3>\n<p>Crie solu\u00e7\u00f5es usando aplicativos multil\u00edngues pr\u00e9-constru\u00eddos, todos dispon\u00edveis nativamente em sua <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/call-center-software\">solu\u00e7\u00e3o de contact center<\/a>. Adicione novos aplicativos e tecnologias de bots conforme necess\u00e1rio, sem precisar repensar sua l\u00f3gica de neg\u00f3cios.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fpt-br%2Fresources%2Fstate-of-cx|title:%E2%80%9CState%20of%20Customer%20Experience%2C%E2%80%9D%20Genesys%2C%202025&#8243;]<\/p>\n<p class=\"text-60 font-weight-bold\">28%<\/p>\n<p class=\"text-22\">dos l\u00edderes de CX em todo o mundo afirmam que melhorar a efici\u00eancia por meio de um melhor autoatendimento \u00e9 a sua principal prioridade estrat\u00e9gica de experi\u00eancia do cliente.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Fa\u00e7a com que cada intera\u00e7\u00e3o de autoatendimento pare\u00e7a pessoal<\/h2>\n<p>Os clientes se sentem compreendidos e valorizados quando as intera\u00e7\u00f5es s\u00e3o mais coloquiais. A Genesys oferece recursos de compreens\u00e3o de linguagem natural (NLU) e IA preditiva que ajudam a criar experi\u00eancias que os clientes adoram, tornando a URA apenas o ponto de partida do que voc\u00ea pode oferecer a um cliente que precisa de ajuda.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-cover bg-150-md bg-center bg-norepeat&#8221; css=&#8221;.vc_custom_1740963356468{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Crie estrat\u00e9gias modernas de URA na nuvem e de autoatendimento em fun\u00e7\u00e3o das necessidades do cliente<\/h2>\n<p>Voc\u00ea conhece seus clientes melhor do que ningu\u00e9m. \u00c9 por isso que o Genesys Cloud\u2122 IVR permite personalizar fluxos, roteamento e integra\u00e7\u00f5es para que voc\u00ea possa criar as jornadas que seus clientes necessitam. [\/vc_column_text][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Criador de fluxo de arrastar e soltar<\/h3>\n<p>Voc\u00ea conhece seus clientes melhor do que ningu\u00e9m. \u00c9 por isso que o Genesys Cloud\u2122 IVR permite personalizar fluxos, roteamento e integra\u00e7\u00f5es para que voc\u00ea possa criar as jornadas que seus clientes necessitam. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Suporte omnichannel a agente virtual<\/h3>\n<p>A solu\u00e7\u00e3o oferece suporte a canais de voz e digitais e permite que o contexto e o hist\u00f3rico da conversa sejam mantidos quando as intera\u00e7\u00f5es forem encaminhadas para um agente humano.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Habilita\u00e7\u00e3o de voz<\/h3>\n<p>Utilize tecnologia de reconhecimento autom\u00e1tico de voz para menus, permitindo que os clientes naveguem com facilidade, ou use NLU nativa e de terceiros para aumentar a precis\u00e3o. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Identifica\u00e7\u00e3o do cliente<\/h3>\n<p>Garanta que seus clientes nunca precisem repetir a informa\u00e7\u00e3o que proporcionaram, inclusive quando sejam transferidos do autoatendimento para um agente humano. Melhore a satisfa\u00e7\u00e3o do cliente e reduza o tempo de atendimento dos agentes. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Roteamento personalizado<\/h3>\n<p>Orquestre as intera\u00e7\u00f5es facilmente com base no cliente. Otimize as intera\u00e7\u00f5es ao longo do tempo com base nas prefer\u00eancias de autoatendimento e forne\u00e7a aos agentes o contexto necess\u00e1rio para personalizar cada intera\u00e7\u00e3o. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">APIs abertas<\/h3>\n<p>O uso de APIs p\u00fablicas permite gerenciar melhor os fluxos de chamadas, prompts de \u00e1udio e outros dados. Use uma variedade de ferramentas flex\u00edveis e integra\u00e7\u00f5es para criar solu\u00e7\u00f5es que se ajustem \u00e0s suas necessidades.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Atendimento automatizado e URA b\u00e1sica<\/h3>\n<p>Configure op\u00e7\u00f5es b\u00e1sicas de voz e de URA, caso precise apenas disso. Use mensagens de voz e tom de discagem. Transmita dados para o <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/automatic-call-distribution-acd\">ACD<\/a>. Obtenha os relat\u00f3rios avan\u00e7ados de URA que voc\u00ea necessita.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">URA adapt\u00e1vel<\/h3>\n<p>Crie aplicativos de autoatendimento que se adaptam \u00e0 jornada do cliente. Retome as transa\u00e7\u00f5es existentes ou acione campanhas personalizadas de vendas, cobran\u00e7as ou reten\u00e7\u00e3o, tudo em tempo real.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Veja o que nossos clientes t\u00eam a dizer<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/pt-br\/customer-stories\" target=\"\" rel=\"\">Leia todas as hist\u00f3rias<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Best Buy Canada story\" title=\"Best Buy Canada\" href=\"#591441\"><img decoding=\"async\" class=\"company-logo\" alt=\"Best buy canada   geek squad logo\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Geek-Squad-logo-lock-up.png\" width=\"840\" height=\"217\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Maximus story\" title=\"Maximus\" href=\"#501419\"><img decoding=\"async\" class=\"company-logo\" alt=\"Maximus logox350\" src=\"https:\/\/www.genesys.com\/media\/Maximus-logox350.png\" width=\"350\" height=\"45\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"591441\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/best-buy-canada\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Best buy canada store\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Mobile-store-2.jpg\" width=\"657\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-sm\">\u201cA implementa\u00e7\u00e3o de um sistema de URA (unidade de resposta aud\u00edvel) com compreens\u00e3o de linguagem natural ajudou a reduzir o tempo de atendimento, coletando as informa\u00e7\u00f5es necess\u00e1rias para as intera\u00e7\u00f5es. Anteriormente, os agentes precisavam acessar at\u00e9 tr\u00eas sistemas para obter essas informa\u00e7\u00f5es no in\u00edcio de uma chamada. Agora, os agentes podem se concentrar em atender aos clientes desde o in\u00edcio da intera\u00e7\u00e3o.\u201d<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"501419\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/maximus\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Call center workers\" src=\"https:\/\/www.genesys.com\/media\/Maximus_hero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-sm\">\u201cA Genesys oferecia um verdadeiro Contact Center como Servi\u00e7o, \u00e0 diferen\u00e7a de outras solu\u00e7\u00f5es que exigiam muitos trabalhos de configura\u00e7\u00e3o e conex\u00f5es de VPN. N\u00e3o precisamos mais nos preocupar com a manuten\u00e7\u00e3o de diversos produtos independentes, como URA, grava\u00e7\u00e3o de chamadas, gest\u00e3o da qualidade e gest\u00e3o da for\u00e7a de trabalho. Al\u00e9m disso, valorizamos o suporte e os servi\u00e7os profissionais excepcionais da Genesys, que s\u00e3o gerenciados internamente, em vez de serem terceirizados.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Charles Skowron<\/p><p class=\"customer-title\">Arquiteto Principal S\u00eanior de TI, Maximus<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Leia mais<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/pt-br\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p>Quadrante M\u00e1gico\u2122 do Gartner\u00ae 2025 para Contact Center como Servi\u00e7o<\/p>\n<p class=\"h5\">A Genesys foi nomeada uma L\u00edder pelo Gartner pelo 11\u00ba ano consecutivo<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Obtenha o relat\u00f3rio da Gartner<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Veja tudo o que voc\u00ea pode fazer com a Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/pt-br\/capabilities\" target=\"\" rel=\"\">Explore todas as fun\u00e7\u00f5es<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>Garanta que cada cliente obtenha o suporte adequado por meio de um roteamento inteligente e baseado em habilidades. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">Colabora\u00e7\u00e3o e comunica\u00e7\u00f5es unificadas<\/h3><p>Ofere\u00e7a colabora\u00e7\u00e3o e comunica\u00e7\u00f5es f\u00e1ceis a partir de uma \u00fanica plataforma ou solu\u00e7\u00e3o de terceiros.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">Engagement digital do cliente<\/h3><p>Ofere\u00e7a suporte \u00e0s suas equipes com um conjunto abrangente de capacidades digitais ou com sua pr\u00f3pria solu\u00e7\u00e3o.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">Gest\u00e3o do engagement da for\u00e7a de trabalho<\/h3><p>Ofere\u00e7a aos seus colaboradores as ferramentas, o suporte e as oportunidades de crescimento que eles necessitam para amar realmente o que fazem.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">Inbound<\/h3><p>Facilite a conex\u00e3o com a sua empresa. Ofere\u00e7a suporte e supere as expectativas em todos os canais.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">Intelig\u00eancia artificial e automa\u00e7\u00e3o<\/h3><p>Experi\u00eancias omnichannel poderosas. Atenda \u00e0s necessidades dos clientes com suporte a bots, insights baseados em dados e muito mais.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/call-center-software\"><div class=\"card-body\"><h3 class=\"h5\">O software de contact center com IA<\/h3><p>Leve a experi\u00eancia do cliente ao pr\u00f3ximo n\u00edvel com a tecnologia l\u00edder de contact center na nuvem.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/outbound\"><div class=\"card-body\"><h3 class=\"h5\">Outbound<\/h3><p>Construa relacionamentos duradouros com os clientes utilizando comunica\u00e7\u00f5es proativas oportunas, personalizadas e contextuais em qualquer canal<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/reporting-analytics\"><div class=\"card-body\"><h3 class=\"h5\">Relat\u00f3rios e an\u00e1lises<\/h3><p>Empodere suas equipes com ferramentas f\u00e1ceis de usar e dados relevantes. Revele os insights ocultos nas intera\u00e7\u00f5es que facilitam a entrega de excelentes experi\u00eancias do cliente em todos os canais.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/voice-services\"><div class=\"card-body\"><h3 class=\"h5\">Servi\u00e7os de voz<\/h3><p>Esteja presente para os clientes que preferem suporte por telefone. Obtenha servi\u00e7os de voz que funcionam para sua empresa. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Reimagine a experi\u00eancia do cliente<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/pt-br\/resources\" target=\"\" rel=\"\">Conhe\u00e7a todos os recursos<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container\"><div class=\"row align-items-stretch gutter-small col-count-1\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/pt-br\/resources\/get-to-know-genesys-cloud\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><h3 class=\"item-title\">Vis\u00e3o geral das op\u00e7\u00f5es de m\u00eddia na nuvem<\/h3><p class=\"brief-desc text-20 mb-0\">Watch the interactive demo to learn how to transform your customer experience with Genesys Cloud.  <\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/voice-services\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Funcionalidades<\/p><h3 class=\"item-title h6\">Por que as empresas escolhem o Genesys Cloud para obter recursos de IA e automa\u00e7\u00e3o<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/voice-services\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Funcionalidades<\/p><h3 class=\"item-title h6\">Servi\u00e7os de voz<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334683100{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Empodere os clientes com ferramentas de autoatendimento automatizadas<\/h2>\n<p>Os clientes querem aprender e resolver problemas por conta pr\u00f3pria. Ofere\u00e7a a eles maneiras convenientes de obter suporte a qualquer momento, em qualquer canal. O autoatendimento melhora a satisfa\u00e7\u00e3o do cliente, bem como o roteamento e a qualidade da intera\u00e7\u00e3o. Solicite uma demonstra\u00e7\u00e3o para ver como a plataforma Genesys Cloud facilita o uso da URA.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/267853\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"pt-br\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/267853\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"104965\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email Corporativo\" placeholder=\"Email Corporativo\">\n        <label for=\"fe192\">Email Corporativo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Nome\">\n        <label for=\"fe190\">Nome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Sobrenome\">\n        <label for=\"fe191\">Sobrenome<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefone\">\n        <label for=\"fe215\">Telefone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">Vice Presidente<\/option><option value=\"Director\">Diretor<\/option><option value=\"Manager\">Gerente<\/option><option value=\"Principal\">Presidente<\/option><option value=\"Engineer \/ Architect\">Engenheiro\/Arquiteto<\/option><option value=\"Consultant\">Consultor<\/option><option value=\"Analyst\">Analista<\/option><option value=\"Partner\">Parceiro<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe219\">N\u00edvel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Seguros<\/option><option value=\"Collections\">Cobran\u00e7as<\/option><option value=\"Contact Center Management\">Gerenciamento de Contact Center<\/option><option value=\"Customer Experience\">Experi\u00eancia do cliente<\/option><option value=\"Customer Service\">Atendimento ao cliente<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Canais digitais<\/option><option value=\"Finance\">Finan\u00e7as<\/option><option value=\"Human Resources\">Recursos Humanos<\/option><option value=\"Influencer\">Influenciador<\/option><option value=\"Information Technology\">Tecnologia da Informa\u00e7\u00e3o<\/option><option value=\"IT Architecture\">Arquitetura de TI<\/option><option value=\"IT Infrastructure\">Infraestrutura de TI<\/option><option value=\"IVR\">URA<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Opera\u00e7\u00f5es\/Gerenciamento de Processos<\/option><option value=\"Production Management\">Gerenciamento de Produ\u00e7\u00e3o<\/option><option value=\"Purchasing\">Compras<\/option><option value=\"Sales\">Vendas<\/option><option value=\"Unknown\">Desconhecida<\/option>\n        <\/select>\n        <label for=\"fe218\">Fun\u00e7\u00e3o<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Empresa\">\n        <label for=\"fe193\">Empresa<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Pa\u00eds<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">Estado<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Cidade\">\n        <label for=\"fe226\">Cidade<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Cargo\">\n        <label for=\"fe220\">Cargo<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Servi\u00e7os banc\u00e1rios<\/option><option value=\"Business Services\">Presta\u00e7\u00e3o de servi\u00e7os a empresas<\/option><option value=\"Capital Markets\">Mercado de Capitais<\/option><option value=\"Communications\">Ag\u00eancia de Comunica\u00e7\u00e3o<\/option><option value=\"Consumer Products\">Bens de Consumo<\/option><option value=\"Defense & Intelligence\">Defesa & Intelig\u00eancia<\/option><option value=\"Education & Non-Profit\">Educa\u00e7\u00e3o<\/option><option value=\"Energy & Utilities\">Energia & Utilities<\/option><option value=\"Entertainment\">Entretenimento<\/option><option value=\"Government\">Governo<\/option><option value=\"Insurance\">Seguros<\/option><option value=\"Life Sciences\">Bioci\u00eancia<\/option><option value=\"Logistics\">Log\u00edstica<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Provedores<\/option><option value=\"Retailers\">Varejo<\/option><option value=\"Technology\">Tecnologia<\/option><option value=\"Travel & Hospitality\">Viagem & Hospedagem<\/option><option value=\"Retail Banking\">Banco de Varejo<\/option><option value=\"Other\">Outro<\/option>\n        <\/select>\n        <label for=\"fe221\">Ind\u00fastria<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Apenas pesquisando<\/option><option value=\"Gathering business requirements\">Consolidando requisitos de neg\u00f3cios<\/option><option value=\"Comparing solutions\">Comparando solu\u00e7\u00f5es<\/option><option value=\"Ready for a conversation\">Pronto para uma conversa<\/option>\n        <\/select>\n        <label for=\"fe222\">N\u00edvel de Interesse<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">Entre 1 e 20<\/option><option value=\"21-50\">De 21 a 50<\/option><option value=\"51-100\">De 51 a 100<\/option><option value=\"101-300\">De 101 a 300<\/option><option value=\"301-500\">De 301 a 500<\/option><option value=\"501-1000\">De 501 a 1.000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Sem contact center<\/option><option value=\"Don't Know\">N\u00e3o sei<\/option>\n        <\/select>\n        <label for=\"fe225\">N\u00famero de posi\u00e7\u00f5es de agentes<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Sim. Gostaria de receber informa\u00e7\u00e3o sobre a Genesys via e-mail ou telefone.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Gostaria de ser contatado por um especialista do CX.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Solicite uma demonstra\u00e7\u00e3o hoje mesmo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Solicite uma demonstra\u00e7\u00e3o hoje mesmo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">Obrigado pelo seu interesse.<\/p>\n<p>Entraremos em contato com voc\u00ea para agendar o dia e o hor\u00e1rio mais conveniente.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Perguntas frequentes sobre URA<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O que \u00e9 um exemplo de unidade de resposta aud\u00edvel?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>A URA (unidade de resposta aud\u00edvel) \u00e9 uma tecnologia de telefonia que permite aos clientes interagir com o sistema telef\u00f4nico de uma empresa por meio de comandos de voz ou discagem por tom. Um exemplo de URA seria um cliente que liga para um banco e \u00e9 atendido por um menu de voz automatizado que diz: &#8220;Pressione 1 para consultar o saldo da conta; Pressione 2 para servi\u00e7os de cart\u00e3o de cr\u00e9dito; Pressione 3 para falar com um representante de atendimento ao cliente&#8221;, e assim por diante.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual \u00e9 outro termo para unidade de resposta aud\u00edvel?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Outro termo para um sistema de unidade de resposta aud\u00edvel pode ser &#8220;sistema de voz automatizado&#8221; ou &#8220;unidade de resposta de voz&#8221; (URV).<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quais s\u00e3o as vantagens da unidade de resposta aud\u00edvel?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Os sistemas de URA oferecem diversas vantagens. Eles podem lidar com altos volumes de chamadas, encaminhar os autores das chamadas para o departamento ou agente apropriado, oferecer informa\u00e7\u00f5es 24 horas por dia, 7 dias por semana e ajudar a reduzir os custos operacionais automatizando as consultas rotineiras dos clientes, permitindo que os agentes lidem com problemas mais complexos.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">O que \u00e9 URA na nuvem?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Como qualquer outro tipo de URA, a URA na nuvem permite que um cliente interaja com o sistema telef\u00f4nico por meio de voz ou teclado, sem o envolvimento de um agente humano. A principal diferen\u00e7a \u00e9 que ela fica hospedada na nuvem, em vez de estar em um sistema de computador local. Hospedar uma inst\u00e2ncia de URA na nuvem confere maior flexibilidade, porque \u00e0 medida que sua empresa cresce, voc\u00ea n\u00e3o precisar\u00e1 adquirir novos hardwares e equipamentos para expandir sua inst\u00e2ncia de URA.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual \u00e9 a diferen\u00e7a entre um agente virtual e uma URA?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>A principal diferen\u00e7a entre um sistema de URA e um <a href=\"https:\/\/www.genesys.com\/pt-br\/capabilities\/chatbots\">agente virtual<\/a> \u00e9 a complexidade. Um sistema de URA padr\u00e3o \u00e9 muito mais simples: ele tem um conjunto de perguntas programadas e um conjunto de respostas para essas perguntas. Ele faz essas perguntas e, com base nas respostas, guia o cliente por um fluxo de trabalho. Entretanto, ele n\u00e3o costuma se adaptar em tempo real. Se for feita uma pergunta que ele n\u00e3o consegue responder, o sistema simplesmente transferir\u00e1 o cliente para um agente humano.<\/p>\n<p>Por outro lado, um agente virtual \u00e9 um pouco mais adapt\u00e1vel e \u00e1gil. Um agente virtual padr\u00e3o tem a capacidade de usar a IA para responder a perguntas que n\u00e3o est\u00e3o na \u00e1rvore de perguntas e encontrar respostas que n\u00e3o foram programadas por uma pessoa. Ele n\u00e3o \u00e9 onisciente e, do mesmo modo que a URA, um agente virtual transferir\u00e1 a intera\u00e7\u00e3o a uma pessoa se a situa\u00e7\u00e3o superar a sua capacidade de resposta. Mas um agente virtual simula uma conversa com uma pessoa de forma muito mais natural.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Qual \u00e9 a diferen\u00e7a entre URA e URA de conversa\u00e7\u00e3o?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>A URA de conversa\u00e7\u00e3o est\u00e1 entre a URA comum e o agente virtual na escala de complexidade que pode gerenciar. Embora a URA normal s\u00f3 consiga lidar com perguntas, respostas e uma jornada do cliente pr\u00e9-programada, a URA de conversa\u00e7\u00e3o pode ir um pouco mais al\u00e9m. Ela usa IA conversacional, aprendizado de m\u00e1quina e compreens\u00e3o ou <a href=\"https:\/\/www.genesys.com\/pt-br\/definitions\/what-is-natural-language-processing\">processamento de linguagem natural<\/a> para identificar e compreender novas perguntas.<\/p>\n<p>No entanto, a URA de conversa\u00e7\u00e3o pode ter mais dificuldade do que um agente virtual para responder a novas perguntas. Embora ambas sejam op\u00e7\u00f5es baseadas em IA, um agente virtual possui um pouco mais de intelig\u00eancia, o que permite que simule ser uma pessoa, enquanto a URA conversacional \u00e9 apenas uma \u00e1rvore telef\u00f4nica mais din\u00e2mica.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Quais s\u00e3o os setores que mais utilizam sistemas de URA?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Os sistemas de unidade de resposta aud\u00edvel s\u00e3o amplamente utilizados em diversos setores que gerenciam grandes volumes de intera\u00e7\u00f5es com clientes. As empresas de telecomunica\u00e7\u00f5es dependem da URA para encaminhar chamadas, lidar com consultas sobre contas e solucionar problemas comuns. Os bancos e as institui\u00e7\u00f5es financeiras utilizam a URA para consultas de saldo seguras, pagamentos e alertas de fraude, ajudando os clientes a acessar informa\u00e7\u00f5es rapidamente sem precisar esperar por um agente.<\/p>\n<p>Na \u00e1rea da sa\u00fade, a URA ajuda em agendamento de consultas, renova\u00e7\u00e3o de receitas, lembretes para pacientes e muito mais. Os lojistas e as empresas de com\u00e9rcio eletr\u00f4nico usam o sistema para rastrear pedidos, gerenciar devolu\u00e7\u00f5es e oferecer suporte ao cliente 24 horas por dia, 7 dias por semana. As empresas de servi\u00e7os p\u00fablicos, como as de energia el\u00e9trica, \u00e1gua e internet, usam a unidade de resposta aud\u00edvel (URA) para relatar interrup\u00e7\u00f5es no servi\u00e7o, processar pagamentos e fornecer atualiza\u00e7\u00f5es de servi\u00e7o.<\/p>\n<p>De forma geral, os setores que precisam de comunica\u00e7\u00e3o eficiente e automatizada, al\u00e9m de alta disponibilidade de servi\u00e7o, dependem muito dos sistemas de URA.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Que funcionalidades devo procurar ao escolher uma solu\u00e7\u00e3o de URA (unidade de resposta aud\u00edvel)?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Procure ferramentas que tornem a experi\u00eancia mais fluida tanto para os clientes quanto para sua equipe. Um bom sistema deve oferecer f\u00e1cil personaliza\u00e7\u00e3o, permitindo que voc\u00ea crie fluxos de chamadas, atualize menus e adicione novas op\u00e7\u00f5es sem precisar de programa\u00e7\u00e3o complexa. O reconhecimento de voz e a compreens\u00e3o da linguagem natural podem tornar as intera\u00e7\u00f5es mais intuitivas, permitindo que os clientes falem naturalmente em vez de navegar por longos menus num\u00e9ricos.<\/p>\n<p>Voc\u00ea tamb\u00e9m deve priorizar as capacidades de integra\u00e7\u00e3o, garantindo que a URA se conecte com seu software de CRM, ferramentas de emiss\u00e3o de tickets e outros sistemas de neg\u00f3cios. Isso ajuda a oferecer um atendimento personalizado e reduz o trabalho manual. A an\u00e1lise e a gera\u00e7\u00e3o de relat\u00f3rios s\u00e3o igualmente importantes, oferecendo visibilidade sobre padr\u00f5es de chamadas, pontos de abandono e comportamento do cliente.<\/p>\n<p>Por fim, procure por alta escalabilidade e confiabilidade, para que o sistema de URA possa lidar com picos de volume de chamadas sem interrup\u00e7\u00f5es. Escolher um sistema com essas caracter\u00edsticas ajudar\u00e1 voc\u00ea a criar uma experi\u00eancia mais eficiente e amig\u00e1vel para o cliente.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;564153&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;] Unidade de resposta aud\u00edvel Facilite as intera\u00e7\u00f5es para os clientes com as solu\u00e7\u00f5es de URA e o autoatendimento [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Ofere\u00e7a aos clientes e colaboradores experi\u00eancias sem esfor\u00e7o Simplifique a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":127044,"template":"","tax_cap_lobby":[18203],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-267853","capabilities","type-capabilities","status-publish","has-post-thumbnail","hentry","tax_cap_lobby-contact-center-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/267853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/267853\/revisions"}],"predecessor-version":[{"id":615462,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/capabilities\/267853\/revisions\/615462"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/127044"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=267853"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_cap_lobby?post=267853"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=267853"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=267853"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=267853"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=267853"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=267853"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=267853"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=267853"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=267853"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=267853"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=267853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}