{"id":611907,"date":"2025-06-18T09:21:36","date_gmt":"2025-06-18T16:21:36","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists"},"modified":"2026-01-19T22:36:07","modified_gmt":"2026-01-20T06:36:07","slug":"announcing-the-2025-genesys-customer-innovation-awards-finalists","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/pt-br\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists","title":{"rendered":"An\u00fancio dos finalistas do Genesys Customer Innovation Awards 2025"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]A inova\u00e7\u00e3o n\u00e3o \u00e9 apenas uma palavra da moda: \u00e9 o motor estrat\u00e9gico que impulsiona as organiza\u00e7\u00f5es a alcan\u00e7ar n\u00edveis mais avan\u00e7ados de orquestra\u00e7\u00e3o das experi\u00eancias. Na Genesys, nosso pr\u00eamio anual de inova\u00e7\u00e3o para clientes homenageia organiza\u00e7\u00f5es vision\u00e1rias que transformaram ideias ousadas em <a href=\"https:\/\/www.genesys.com\/blog\/post\/proving-cx-roi-linking-customer-experience-to-business-value\" target=\"_blank\" rel=\"noopener\">valor mensur\u00e1vel<\/a> para seus clientes, colaboradores e partes interessadas.<\/p>\n<p>Temos o prazer de apresentar os finalistas do Customer Innovation Awards 2025: pioneiros do setor que n\u00e3o abrem m\u00e3o da excel\u00eancia, selecionados de um dos grupos de indica\u00e7\u00f5es mais competitivos e inovadores at\u00e9 hoje. A qualidade excepcional das indica\u00e7\u00f5es deste ano ressalta o impulso que l\u00edderes de experi\u00eancia do cliente (CX) como voc\u00ea est\u00e3o gerando ao aproveitar a tecnologia Genesys para <a href=\"https:\/\/www.genesys.com\/blog\/post\/position-your-contact-center-as-a-strategic-cx-hub\" target=\"_blank\" rel=\"noopener\">oferecer experi\u00eancias diferenciadas e orientadas a resultados<\/a>.<\/p>\n<p>Abrangendo diversas regi\u00f5es e setores, desde organiza\u00e7\u00f5es sem fins lucrativos orientadas por prop\u00f3sito at\u00e9 empresas globais, esses finalistas demonstram como a inova\u00e7\u00e3o incans\u00e1vel, a orquestra\u00e7\u00e3o orientada por dados e uma mentalidade inabal\u00e1vel centrada no cliente podem transformar intera\u00e7\u00f5es, aumentar a fidelidade e desbloquear o crescimento sustent\u00e1vel.<\/p>\n<p>Agradecemos a todas as organiza\u00e7\u00f5es que enviaram uma indica\u00e7\u00e3o. Seu compromisso com desbravar novas possibilidades em experi\u00eancia do cliente e experi\u00eancia do colaborador (EX) inspira toda a nossa comunidade Genesys. Temos orgulho de sermos parceiros de voc\u00eas nesta jornada e estamos ansiosos para celebrar os vencedores que est\u00e3o definindo o padr\u00e3o de refer\u00eancia para o sucesso orientado pela experi\u00eancia.<\/p>\n<p>Esperamos que voc\u00ea possa se juntar a n\u00f3s no <a href=\"https:\/\/www.genesys.com\/pt-br\/xperience-on-tour-brasil\" target=\"_blank\" rel=\"noopener\">Xperience 2025<\/a> em Nashville, Tennessee, onde anunciaremos nossos vencedores e celebraremos o sucesso de todos os indicados.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Aqui est\u00e3o os finalistas da 20\u00aa edi\u00e7\u00e3o anual do Customer Innovation Awards:[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Pr\u00eamio Excel\u00eancia em Orquestra\u00e7\u00e3o de Experi\u00eancias<\/h2>\n<h3 class=\"h5\">Celebra a melhor combina\u00e7\u00e3o de estrat\u00e9gias, processos e resultados de CX e EX<\/h3>\n<ul>\n<li>Charles Sturt University<\/li>\n<li>Computacenter<\/li>\n<li>Emtelco<\/li>\n<li>HSBC<\/li>\n<li>M&amp;T Bank<\/li>\n<li>Newcastle Permanent Building Society<\/li>\n<li>Thermo Fisher Scientific<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Pr\u00eamio Inovador do Ano em IA<\/h2>\n<h3 class=\"h5\">Destacando o uso mais abrangente e impactante do Genesys Cloud\u2122 AI<\/h3>\n<ul>\n<li>Bon Secours Mercy Health<\/li>\n<li>Eir<\/li>\n<li>Emtelco<\/li>\n<li>Home Office<\/li>\n<li>IONOS<\/li>\n<li>Newcastle Permanent Building Society<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Pr\u00eamio Level Up<\/h2>\n<h3 class=\"h5\">Homenageia as empresas que avan\u00e7am nos n\u00edveis de orquestra\u00e7\u00e3o de experi\u00eancias da Genesys (inclui Implementa\u00e7\u00f5es de Parceiros, Servi\u00e7os Profissionais e Clientes)<\/h3>\n<h3 class=\"h5\">Implementa\u00e7\u00e3o de Clientes\/Servi\u00e7os Profissionais<\/h3>\n<ul>\n<li>Computacenter<\/li>\n<li>DIRECTV LLC<\/li>\n<li>Emtelco<\/li>\n<li>HSBC<\/li>\n<li>IONOS<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Implementa\u00e7\u00e3o de Parceiro<\/h3>\n<ul>\n<li>Aterian\/Amplix<\/li>\n<li>AusNet\/ProbeCX<\/li>\n<li>JAHEZ -the Food Delivery company\/WESAL CX<\/li>\n<li>Serco Middle East\/WESAL CX<\/li>\n<li>Steinberg Diagnostic Medical Imaging\/Dunamis Consulting<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Pr\u00eamio Otimizador da EX<\/h2>\n<h3 class=\"h5\">Reconhece melhorias significativas na experi\u00eancia do colaborador<\/h3>\n<ul>\n<li>Banco Atlantida<\/li>\n<li>Eir<\/li>\n<li>ENGIE Austr\u00e1lia e Nova Zel\u00e2ndia<\/li>\n<li>Palmerston North City Council<\/li>\n<li>Steinberg Diagnostic Medical Imaging<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Pr\u00eamio Impacto Humanit\u00e1rio<\/h2>\n<h3 class=\"h5\">Destaca as organiza\u00e7\u00f5es sem fins lucrativos que usam o Genesys Cloud para fazer a diferen\u00e7a<\/h3>\n<ul>\n<li>Harambee Youth Employment Accelerator<\/li>\n<li>Lighthouse Works<\/li>\n<li>Stepchange<\/li>\n<li>Winston&#8217;s Wish<\/li>\n<li>World Vision Australia<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Pr\u00eamio Impacto em Sustentabilidade<\/h2>\n<h3 class=\"h5\">Homenageia as organiza\u00e7\u00f5es que impulsionam metas de sustentabilidade por meio do Genesys Cloud<\/h3>\n<ul>\n<li>CLEAResult<\/li>\n<li>Computacenter<\/li>\n<li>Fanatics, LLC<\/li>\n<li>Republic Services Procurement, Inc.<\/li>\n<li>Sistecr\u00e9dito<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Pr\u00eamio Orquestrador do Ano<\/h2>\n<h3 class=\"h5\">Destaca um supervisor\/executivo de n\u00edvel C, um supervisor\/l\u00edder de equipe, um agente de atendimento e um desenvolvedor que incorporam inova\u00e7\u00e3o e empatia em CX e EX<\/h3>\n<h4><\/h4>\n<h3 class=\"h5\">Supervisor\/Executivo de n\u00edvel C<\/h3>\n<ul>\n<li>AIA Services New Zealand Limited<\/li>\n<li>Steinberg Diagnostic Medical Imaging<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">Supervisor\/L\u00edder de equipe<\/h3>\n<ul>\n<li>Ascension Health-IS<\/li>\n<li>Banco Bradesco S.A.<\/li>\n<li>Banco Pichincha Ecuador<\/li>\n<li>Cidade de Clearwater<\/li>\n<li>ENGIE Austr\u00e1lia e Nova Zel\u00e2ndia<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">Agente<\/h3>\n<ul>\n<li>ACC New Zealand (dois finalistas)<\/li>\n<li>InspiriTec<\/li>\n<li>Kiwibank<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"h5\">Desenvolvedor<\/h3>\n<ul>\n<li>Best Buy Canada<\/li>\n<li>Entel<\/li>\n<li>News Corp Australia<\/li>\n<li>OVO Energy<\/li>\n<li>Riachuelo (Midway)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Parab\u00e9ns a todos os participantes por um ano excepcional na entrega de CX e EX extraordin\u00e1rias, e boa sorte para todos os finalistas deste ano. Esperamos voc\u00eas no <a href=\"https:\/\/www.genesys.com\/pt-br\/xperience-on-tour-brasil\" target=\"_blank\" rel=\"noopener\">Xperience 2025<\/a>, de 8 a 10 de setembro. Enquanto isso, leia sobre alguns <a href=\"https:\/\/www.genesys.com\/pt-br\/resources\/five-trendsetters-in-cx-innovation\" target=\"_blank\" rel=\"noopener\">dos pioneiros e inovadores em CX que est\u00e3o remodelando o cen\u00e1rio da experi\u00eancia do cliente e do colaborador.<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]A inova\u00e7\u00e3o n\u00e3o \u00e9 apenas uma palavra da moda: \u00e9 o motor estrat\u00e9gico que impulsiona as organiza\u00e7\u00f5es a alcan\u00e7ar n\u00edveis mais avan\u00e7ados de orquestra\u00e7\u00e3o das experi\u00eancias. Na Genesys, nosso pr\u00eamio anual de inova\u00e7\u00e3o para clientes homenageia organiza\u00e7\u00f5es vision\u00e1rias que transformaram ideias ousadas em valor mensur\u00e1vel para seus clientes, colaboradores e partes interessadas. Temos o [&hellip;]<\/p>\n","protected":false},"author":880,"featured_media":577727,"template":"","tax_priority":[54],"tax_blogtype":[18612,17754],"tax_blogcategory":[15941,15965,15993,18476,13115,17566],"tax_contenttheme":[14856],"tax_bundle":[],"tax_contenttheme2":[16154],"tax_capability_sitewide":[18162,16255,16208,18320,16433],"tax_products_programs":[16488,17539],"tax_buying_job":[16747],"tax_buyer_persona":[16877,16910,18586],"tax_sector":[17043,16945,16985,17019,16958,17057],"tax_segment":[17097,17107,17140],"class_list":["post-611907","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-customers-pt-br","tax_blogtype-genesys-pt-br","tax_blogcategory-ai-and-machine-learning-pt-br","tax_blogcategory-announcements-pt-br","tax_blogcategory-customer-highlights-pt-br","tax_blogcategory-experience-orchestration-pt-br","tax_blogcategory-cloud-pt-br","tax_blogcategory-workforce-engagement-pt-br","tax_contenttheme-melhore-a-experiencia-do-cliente","tax_contenttheme2-improve-employee-experience-pt-br","tax_capability_sitewide-cloud-migration-pt-br","tax_capability_sitewide-digital-pt-br","tax_capability_sitewide-ai-and-automation-pt-br","tax_capability_sitewide-journey-management-pt-br","tax_capability_sitewide-wem-pt-br","tax_products_programs-genesys-ai-pt-br","tax_products_programs-genesys-cloud-cx-pt-br","tax_buying_job-job-5-validation-pt-br","tax_buyer_persona-business-pt-br","tax_buyer_persona-technical-pt-br","tax_buyer_persona-tecnica","tax_sector-retail-pt-br","tax_sector-financial-pt-br","tax_sector-industrial-pt-br","tax_sector-public-pt-br","tax_sector-healthcare-pt-br","tax_sector-technology-pt-br","tax_segment-enterprise-pt-br","tax_segment-midsized-pt-br","tax_segment-smb-pt-br","tax_content_type-blog-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/blog\/611907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/880"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/blog\/611907\/revisions"}],"predecessor-version":[{"id":611913,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/blog\/611907\/revisions\/611913"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/577727"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=611907"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=611907"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_blogtype?post=611907"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_blogcategory?post=611907"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=611907"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=611907"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=611907"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=611907"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=611907"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=611907"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=611907"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=611907"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=611907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}