{"id":590720,"date":"2025-08-31T17:03:28","date_gmt":"2025-09-01T00:03:28","guid":{"rendered":"https:\/\/www.genesys.com\/article\/gestao-de-ausencias-e-reducao-de-pessoal-estrategias-para-call-center"},"modified":"2025-09-07T21:22:21","modified_gmt":"2025-09-08T04:22:21","slug":"absence-management-and-shrinkage-call-center-strategies","status":"publish","type":"article","link":"https:\/\/www.genesys.com\/pt-br\/article\/absence-management-and-shrinkage-call-center-strategies","title":{"rendered":"Gest\u00e3o de aus\u00eancias e redu\u00e7\u00e3o de pessoal: estrat\u00e9gias para call center"},"author":717,"featured_media":561572,"template":"","tax_priority":[54],"tax_contenttheme":[14920],"tax_bundle":[17516],"tax_contenttheme2":[16154],"tax_capability_sitewide":[16433],"tax_products_programs":[17539],"tax_buying_job":[16662],"tax_buyer_persona":[16877,16910],"tax_sector":[],"tax_segment":[17097,17107,17140],"class_list":["post-590720","article","type-article","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_contenttheme-improve-employee-experience-pt-br","tax_bundle-wem-fy22-pt-br","tax_contenttheme2-improve-employee-experience-pt-br","tax_capability_sitewide-wem-pt-br","tax_products_programs-genesys-cloud-cx-pt-br","tax_buying_job-job-2-solution-exploration-pt-br","tax_buyer_persona-business-pt-br","tax_buyer_persona-technical-pt-br","tax_segment-enterprise-pt-br","tax_segment-midsized-pt-br","tax_segment-smb-pt-br","tax_content_type-web-article-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/article\/590720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/users\/717"}],"version-history":[{"count":1,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/article\/590720\/revisions"}],"predecessor-version":[{"id":590721,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/article\/590720\/revisions\/590721"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media\/561572"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/media?parent=590720"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_priority?post=590720"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme?post=590720"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_bundle?post=590720"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_contenttheme2?post=590720"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_capability_sitewide?post=590720"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_products_programs?post=590720"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buying_job?post=590720"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_buyer_persona?post=590720"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_sector?post=590720"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/pt-br\/wp-json\/wp\/v2\/tax_segment?post=590720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}