04/16/2020

The New Normal: Redefining Business Continuity in Customer Experience

Complimentary live webinar hosted by Genesys to feature industry leaders with key insights on emerging trends and challenges in today’s environment

SAN FRANCISCO, April 16, 2020 /PRNewswire/ — Genesys®, the global leader in cloud customer experience and contact center solutions, is hosting a free live webinar to deliver expert perspectives on where the customer experience industry is headed given the dramatic shift in operations in response to challenges brought about by the COVID-19 pandemic. This 45-minute panel discussion will feature insight from global leaders in the financial, energy and airline industries, as well as a customer experience industry analyst.

What:	The new normal: Redefining business continuity
	Customer experience has entered uncharted territory. The first quarter of 2020 has ushered in global unpredictability, forcing organizations to rapidly respond to unprecedented spikes in customer service requests and adapt their business processes and even technology accordingly. It’s important to understand the implications of this "new normal" and what it means for the customer experience industry in both the short and long term.

Who:
•	Paul Bourdeaux, vice president of information technology, eFinancial
•	Shelia McGee-Smith, founder and principal analyst, McGee-Smith Analytics
•	Barbara Gonzalez, global vice president for strategic business consulting, Genesys

When:
•	North America: Wednesday, April 22, 2020 \| 11 a.m. PT / 2 p.m. ET
•	Europe, Middle East & Africa: Thursday, April 23, 2020 \| 2 p.m. BST / 3 p.m. CEST
•	Asia-Pacific: Thursday, April 23, 2020 \| 1 p.m. AEST / 11 a.m. SGT

Why:	Join this webinar to
•	Hear how business leaders are adapting to the new landscape
•	Learn how to successfully manage a remote workforce
•	Gain insight into rising customer experience trends that are reshaping the industry

How:	Register now to view this webinar live

About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^TM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

©2020 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, Genesys Cloud, Experience as a Service, and the Genesys logo are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Contacts

Shaunna Morgan
Senior Public Relations Manager
Genesys
shaunna.morgan@genesys.com
+1 317-493-4241

Adriana Saldaña
Sterling Communications
genesys@sterlingpr.com
+1 408-395-5500

SOURCE Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.