DENVER, June 10, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, recognized leading companies including Microsoft, Swisscom, Coca-Cola Business Services North America, Whirlpool Corporation and more during its 14th annual Customer Innovation Awards. Winners were announced on the opening day of Xperience 19, the company's signature annual event, running June 10-13 at the Gaylord Rockies Resort and Convention Center in Denver, Colorado.
The Genesys Customer Innovation awards celebrates nine companies from around the world for using innovative approaches and technologies, such as the cloud and artificial intelligence, to drive business performance and deliver great customer experiences. The finalists were evaluated by a panel of judges, comprised of respected industry analysts from IDC, McGee-Smith Analytics and Ovum, as well as past Customer Innovation Award winners, including Bradesco, Harambee and QuinStreet.
The 2019 honorees include:
"A highlight of each year is recognizing our brilliant customers for their innovation and relentless focus on delivering the world's best experiences," said Merijn te Booij, chief marketing officer, Genesys. "It never ceases to amaze me how businesses are creatively applying Genesys solutions to engage more seamlessly with customers, empower employees and reach targeted business objectives for revenue, sales, satisfaction and more. On behalf of everyone at Genesys, congratulations to all of the finalists and winners – and keep making every moment count."
Xperience 19 is the annual Genesys conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of customer experience. Follow the excitement at Xperience 19 on social media using the hashtag #Xpr19.
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.
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